The stylish Holiday Inn London Kensington High Street is located in a quiet spot close to the shops of Kensington High Street just a few minutes walk from the nearest tube underground station. Following an extensive multi million pound refurbishment the hotel offers 706 modern guest rooms all equipped with high speed WiFi Internet connection along with a host of other modern amenities and features stylishly and thoughtfully designed, Located in the back of the hotel a stunning private garden awaits you. Or enjoy our Health Club which has a full length swimming pool Whirlpool sauna steam room treatment rooms and a fully equipped gym. Kensington Health Club and Spa provides a great contrast from the hustle and bustle of the city by providing our guests with a luxurious tranquil retreat. We can provide you with an escape from the stress of everyday life and give you your own space where you can listen to your body and indulge accordingly in the great facilities it has to offer. Swimming pool and gym are complimentary and Spa packages are available.
Hotels in denen die Badezimmer keine Klobürste haben, sind mir grundsätzlich etwas suspekt.
Aber, wir hatten im Vorfeld 2 Connected Rooms angefragt (weil wir mit kleinen Kindern gereist sind) und eine Bestätigung per E-Mail von einem Hotelmitarbeiter (nicht von der IHG Reservierungshotline, sondern der internen Abteilung des Hotels!) erhalten.
Beim Check-In hörten wir 3 Aussagen, warum das nicht möglich ist: - wir hätten andere Zimmer buchen müssen (einer der Gründe warum ich mich vorher extra mit der Reservierungsabteilung abgestimmt hatte!) - wir hätten 20,- pro Zimmer pro Tag extra zahlen müssen (das hätte man ja vorher gern mal erwähnen können) - sie würden nie eine Zusage machen (das relativiert die ersten beiden Punkte) - die Bestätigungsmail wurde ignoriert
Am Ende durften wir uns glücklich schätzen, dass wir bei >700 Zimmern 2 auf der gleichen Etage erhalten haben!!!
Im Doppelzimmer gab es dann auch nur Ausstattung für eine Person (also insgesamt 1x Handtuch, 1x Bademantel). Zumindest das konnte ich aber nach mehrmaligem fragen am nächsten Tag organisieren.
Im Pool Bereich scheinen Kinder nicht wirklich gern gesehen. Es gab viele Verbotsschilder, deren relevanz aber anscheinend umgekehrt zur Größe galt. So hat das Smartphoneverbot nicht mal den Bademeister interessiert. Man fühlte sich trotzdem berufen uns auf einer großen Tafel im Kleingedruckten noch mal auf einen Passus hinzuweisen, den man nachträglich mit deinem Edding geändert hatte. Insgesamt hatten wir auf der Internetseite den Eindruck, dass das Hotel kinderfreunlich sein möchte! Das würde ich für Kinder unter 10 Jahren so nicht unbedingt bestätigen wollen.
Als Zielgruppe scheint man sich mehr auf Pool, Wellness und Fitness Freunde zu fokusieren. Weswegen man denken könnte, dass es ggf. für Paare eine gute Option ist. Da im Hotel aber gefühlt auch komplette Schulklassen anzutreffen waren, würde ich mich darauf nicht verlassen!
Wir haben Vor Ort 3x freundlich probiert die Themen zu lösen. Da man uns nicht helfen wollte/ konnte haben wir aber irgendwann entschieden, dass wir uns den Urlaub durch soetwas nicht kaputt machen lassen wollen. Beim Check-Out hat man dann noch mal gefragt, ob alles in Ordnung war. Wir haben das verneint, und kurz den Hergang geschildert. Das konnte die gute Frau nicht glauben. Musste sie aber auch gar nicht mehr, wir sind gegangen.
Für alle mit einem IHG Status >= Platinum Elite: In dem Chaos beim Check-In wurden wir zwar gefragt, ob wir einen Voucher für die Bar, oder lieber die Punkte haben wollen. Aber den Voucher haben wir einfach nicht bekommen! Und als wir das im Zimmer bemerkten, war es leider zu spät (Aussage Guest Service: pech gehabt)! Also: Augen auf beim Check-IN!!!
Posted byCorporate
onMay 4, 2025
Sehr geehrter Herr Diamond Elite Tester,
vielen Dank, dass Sie sich für das Holiday Inn London-Kensington High St. entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie seit 2022 ein IHG One Rewards Mitglied sind und den Platinum Elite Status erreicht haben.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch den Service unserer Angestellten verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, dass wir Sie in Zukunft wieder bei uns begrüßen können.
Mit freundlichen Grüßen
Ben W. Case Manager IHG Hotels und Resorts Service
Welcome to the Candlewood Suites Midwest City, conveniently located near Tinker Air Force Base and SSM Health.
With a full kitchen in our spacious suites, you can enjoy a home cooked meal or browse our Candlewood Cupboard for breakfast, lunch and dinner items to help maintain your diet on the road. Our Lending Locker is stocked and available for you to enjoy the amenities of home such as a crock pot, waffle maker, George Foreman Grill, blender, juicer, toaster oven and much more! Guests can also use our Gazebo grill to cook out with colleagues or family members.
We have a variety of restaurants and shops within walking distance such as Buffalo Wild Wings, Ted’s Café Escondido, The Garage Burgers and much more.
Guests can enjoy our 24 hour complimentary guest laundry facilities and Fitness Center. Our outdoor pool is open Memorial Day weekend to Labor Day weekend.
Our Midwest City extended stay hotel is located south of I-40 and Sooner Road, minutes away from Downtown Oklahoma City - Bricktown and companies such as Boeing, Northrop Grumman and Lockheed Martin.
We are a pet friendly extended stay hotel near Oklahoma City. Bring your furry member of the family along with you. Pets are allowed with a non-refundable fee. 75 dollar charge for 1 to 6 nights and up to 150 dollar charge for 7 plus nights. Pets must weigh less than 80 lbs. Whether traveling on business or leisure travel, Consider us home!
Fraudulently charges HUMAN CHILDREN as pets at $75 each.
ByAmandafromTexas
I was charged for two pets. I do not own two pets. I checked in with two HUMAN CHILDREN.
Have tried to resolve issue with the manager, Joseph. Except Joseph will NOT return my phone calls after multiple attempts to reach him. And now conveniently will be out of town for a “business meeting” while ignoring the business of resolving the billing issue where I have been fraudulently charged for two pet fees for pets I do not own. I have two HUMAN CHILDREN.
Posted byCorporate
onMay 4, 2025
Hello Amanda,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued member of IHG One Rewards and staying at our Candlewood Suites Midwest City.
We look forward to the opportunity to host you again.
Welcome to Candlewood Suites of Fort Lauderdale, Florida your perfect home away from home! Whether you are here for business, a long layover, or embarking on an unforgettable cruise, we are conveniently located near Fort Lauderdale International Airport and Port Everglades for your ease and comfort. Our spacious rooms and thoughtful amenities are designed to make your extended stay relaxing and hassle-free. Enjoy cozy accommodations, complimentary Wi-Fi, and airport shuttle transportation. We look forward to making your stay as smooth and enjoyable as possible. Welcome aboard – your adventure begins here!
See above regarding faulty AC system. Only option regarding the faulty AC was comp of $67 of a $274 room. Very Unacceptable for a family with 2 small children under 5 yrs of age to have to sleep in a room that was miserable, uncomfortable and very HOT.
Posted byCorporate
onMay 4, 2025
Hello gcoty,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Fort Lauderdale Airport/Cruise, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to avid hotel Summerville in Summerville, SC. Situated just a short drive from downtown Charleston, Trident Medical Center, and the picturesque Magnolia Plantation and Gardens, our hotel offers a convenient base for both business and leisure travelers.
At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day.
At avid hotels, we focus on the essentials that make a difference. Enjoy your stay at avid hotel Summerville.
If you do stay here, check all your charges. I was charged $100 with zero notification and only found out due to a credit card text alert. Inez and Ori were very unprofessional and unethical behavior is occurring at this hotel.
Posted byCorporate
onMay 4, 2025
Hello Elite traveller,
I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Summerville, where we believe our guests deserve more. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2009.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Escape to beachfront bliss at Crowne Plaza Ventura Beach with stunning ocean and mountain views. Minutes from downtown Ventura and a short drive from Santa Barbara, our pet-friendly hotel is the only beachfront property directly on the sand in Ventura Beach, making it the perfect home base for exploring the Southern California Gold Coast. Attend an event at the Ventura County Fairgrounds & Event Center, just steps away from the hotel, shop at the Camarillo Outlets, catch the long waves at C Street, stroll Ventura Botanical Gardens, and relax at Moofish Café or Aqua Beachfront Bar with a refreshing cocktail.
Take a dip in our heated outdoor pool or enjoy direct beach access. Stay active at our 24/7 Fitness Center, host meetings and events in our 11 dynamic venues, and savor delicious local ocean-to-table cuisine at our restaurants. At day’s end, unwind in spacious rooms with plush bedding, balconies overlooking the Pacific Ocean, spa-inspired bathrooms, and upscale amenities. Your Ventura Beach adventure awaits!
I selected this hotel based on location and my long-time IHG membership. Additionally, I thought the Crowne Plaza was at the upper echelon of IHG properties. I was disappointed as soon as I arrived, and little improved during my stay. If I'd had the opportunity, I likely would have checked out for another area hotel, but I was already in the midst of my business trip. For starters, there was no place to temporarily park, check in, then get situated. The GPS directions lead directly to valet parking, which I did not want. The valet parking attendant told me valet parking was $18 more per night than self-parking (misinformation, as it turns out, it's $8 more per night), and she said to check in I'd have to go to the other side of the hotel - where there was no pull-in. After driving around for about 5 minutes I called the front desk, they provided little help. Ultimately, I parked in self-parking, walked a good distance to check-in, then back to the garage to discover a stranger asking my name and wanting to take a picture in case I wanted to report the flat tire I had - which, for all I know, he might have caused. At check-in I was not recognized as an IHG member or thanked, and at check-out they told me I could not get the bill emailed to me. Customer service texted me to see how things were going, then ghosted me when I expressed dissatisfaction. After my previous poor IHG experience in September last year, this might be my last stay at one of their properties.
Posted byCorporate
onMay 4, 2025
Hello GuitarSolo,
I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Ventura Beach, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
I have sent you a private message to discuss this further.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Hotel Near Alamodome, Frost Bank Center, Freeman Coliseum and Rivercenter Mall. Conveniently located near the Henry B. Gonzalez Convention Center and less than a mile from the RiverWalk, Tobin Center. Our San Antonio hotel provides easy access to all that the city offers. Whether you're in town for business or leisure, we have the outstanding amenities you deserve, as well as an ideal location. When it comes to meeting the needs of corporate travelers, we exceed your expectations with perks such as a 24 hour business center with free HSIA, copy and print services with a computer. Located close to FT, Sam Houston, Frost Bank Center, HEB, Coca Cola, DPT, General Dynamics, Kelly Field, Boeing, Lockheed Martin, Kelly Field Industrial Park. Enjoy an afternoon exploring the Texas Institute of Culture, The Alamo, San Fernando Cathedral, Botanical Gardens, The SA Zoo, IMAX 3D Movie Theater, SEA LIFE San Antonio, LEGOLAND, The Witte Museum, McNay Art Museum, San Antonio Museum of Art, Market Square, Spanish Governor's Palace, Alamodome or Frost Bank Center, exploring the River Walk or making the short drive across town to spend the day at SeaWorld and Six Flags Fiesta TX. If you're looking for hotels in San Antonio, be sure to choose ours for the great amenities. We offer a complimentary hot American breakfast, complimentary parking, an on-site fitness center and business center.
The hotel is going through renovations and we knew that. That was not the problem. The mattresses were so worn out we could hear the springs. Got very little sleep.
Posted byCorporate
onMay 4, 2025
Hello AGar1,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites San Antonio Rivercenter Area, where our guest's needs matter most. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to Candlewood Suites Austin-Round Rock in Round Rock, Texas, your home away from home. Our long-term stay hotel is conveniently located on I-35.
Our pet-friendly hotel is minutes from attractions such as Kalahari Resorts & Conventions, Round Rock Premium Outlets, and Dell Diamond. Check out nearby local restaurants such as Bluebonnet Beer Company and Round Rock Donuts. If you are traveling on business, enjoy our hotel’s proximity to businesses such as Dell Technologies.
With our comfortable suites, free self-service laundry, and 24-hour market, our hotel in Round Rock, Texas, is designed for your relaxation and convenience. Stay as long as you like at Candlewood Suites Austin-Round Rock.
Run down, dated, old nasty furniture ripped and stained, stains on curtains, toilet valve broken and ran all night. All I wanted after traveling and work was to rest in a clean hotel. IHG is really in a death spiral of quality. But hey I was thanked for being a diamond elite member lol!
Posted byCorporate
onMay 4, 2025
Hello Marsh,
I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Austin-Round Rock, where you have space to settle in. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2020.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
We've stayed here before a few times on road trips. The location is good, amenities nearby. The breakfast area was kept clean and the food was kept stocked up. Check in and check out were easy. We stayed in room 224 and it was clean. The shower handle didn't stay in position, resulting in either hot or cold water, nothing in between. The glass shower doors need to be scrubbed. The hotel is slowly going downhill. The common areas are not as clean as before, the elevators look terrible, the pool has been closed forever.
Posted byCorporate
onMay 4, 2025
Hello Green George,
I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Lumberton, where you have space to settle in. We value you as an IHG® One Rewards member and your loyalty to our brands.
We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.
Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!
Your Friend in Hospitality,
Melissa P Case Manager IHG Hotels & Resorts Service
Welcome to Candlewood Suites Plano North, where we are determined to providing comfort and convenience for both your temporary and extended stays. Whether you're in town for business or leisure, you will find a variety of restaurants, shopping, and entertainment in the surrounding areas.
Each studio room comes with a fully-equipped kitchen with dishwasher, queen or king sized bed, a workstation and chair, a recliner, and a full bathroom. When staying at Candlewood Suites Plano North, take advantage of our free parking and laundry, and stay busy with our all-inclusive business center and fitness center. Our Candlewood Cupboard is stocked with a variety of breakfast items, snacks, and drinks, open 24 hours, for your convenience.
Burlington Coat Factory, Target, Costco, and Ross are all within a mile of the hotel providing you with a comfortable location where you can find anything you need. The University of Texas at Dallas is just conveniently located 10 minutes away, providing great access to students who live off campus. Experience true Tex-Mex at Chuy's Restaurant or grab something quick at In N' Out burger, both conveniently located close to Candlewood Suites Plano North.
Allow us to provide you with the ultimate southern hospitality experience, providing both families and those traveling individually or with friends, a convenient location and comfortable and spacious rooms for both temporary or long-term stays.
checked in one weekend and there was old vomit in the room and when i was changed to antoher room it had roaches in the kitchen drawers the hotel has a very bad smell and smells bad i nthe hallways and in the rooms, the staff seems not to care and states managment is hardly there during the day.
Managment is realluy bad about responding back to complaints and when you compalin to the front desk they seem they do not really want to handle it. they say ill let managment know and you never hear anything
I do not recommend this hotel at all
Posted byCorporate
onMay 4, 2025
Hello Steve.c,
Thank you for being a valued member of IHG One Rewards and for choosing to stay at our Candlewood Suites Plano North.
We want all our guests to feel comfortable and at home, so I’m sorry to hear about your recent experience. I have sent you a private message so we can talk more about it.
We sincerely appreciate your loyalty to IHG Hotels and Resorts.
Discover an unforgettable vacation getaway at the Holiday Inn Express & Suites Largo – Clearwater . Our hotel is just a short distance to Florida’s West Coast number 1 destination, Clearwater Beach featuring beautiful white sand, night clubs, dining, water sports, our local Flip Flop Shop Belleair and outdoor activities. Use our hotel's convenient location as a starting point for day trips to St. Pete Pier, St. Petersburg’s Salvador Dali Museum, Clearwater Marine Aquarium, or Tampa’s Busch Gardens. Along with easy access to Tampa International Airport (TPA) and St. Petersburg-Clearwater International Airport (PIE), we also provide a central location near Morton Plant Hospital and Largo Medical Center. Our newly renovated pet friendly hotel is the perfect place to stay when visiting Clearwater. Our hotel features hot complimentary buffet breakfast , 24 hour Business Center, 24-hour Fitness Center, 24-hour guest laundry, high speed Internet access and an outdoor pool . Business travelers will find that our hotel's location is convenient to all businesses located in Clearwater and St. Petersburg. Make your reservations at our Holiday Inn Express & Suites Largo, Florida hotel today and let our staff help make your vacation or business trip easy on you! We are OPEN and here to serve you.
We stayed in the first room on the first floor and it was a terrible experience. It was so loud in our room from all of the noise in the lobby, the elevators going off, or anyone who sat in the lobby to watch tv or socialize. We asked to switch rooms but apparently they were all taken. The staff was really friendly and professional, but the stay was awful. I’m sure we would have had a completely different experience had we been on a different floor.
Posted byCorporate
onMay 4, 2025
Hello Joe R,
Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.
We appreciate you as one of our valued members of IHG One Rewards. Thank you for staying at the Holiday Inn Express & Suites Largo-Clearwater.
We look forward to providing you with a better experience in the future.