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    February 14, 2017
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    May 6, 2025
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Corporate's Review Comments
 
Set in down town Madrid in the Moncloa Argüelles area, Boutique Hotel Indigo Madrid Princesa is within a 10 minute walk of Torre de Madrid and Plaza de Espana. The hotel is ideally situated within 2km of other top attractions that Madrid has to offer such as Plaza Mayor and Royal Palace and Hotel Indigo Madrid Princesa is only 1 minute walk from Arguelles Metro Station making it a great location to explore the city and to reach Madrid Barajas International Airport. Complimentary Wi-Fi, upscale bedding. After a day exploring nearby attractions, sit back and enjoy at the bar lounge with a local Spanish wine. At night, order locally sourced tapas in our restaurant or explore Madrid’s city-centre theaters, bars and gourmet eateries. Hotel air conditioning system has been renewed in 2023 supported by Next Generation funds for sustainability improvements, valued at 312,911€
 
Overall
3 out of 5
3 out of 5
Comfortable bed
By Othman from Tangier
Generally the stay was good , the only bad souvenir I didn’t like is the treatment of this barman , totally not professional and unforgettable
Customer avatar
Posted by
onMay 5, 2025
Hi Othman,
Thank you for staying at our Hotel Indigo Madrid Princesa and for sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
3 out of 5
3 out of 5
Unhappy to say Average instead of Excellent
By RKBds from Wilmington, DE
Usually our stays at IHG properties are excellent in all categories. While there were many things that were lovely about this visit, it was VERY disconcerting to be told during the entire two day visit that there was NO WiFi available in the rooms.
Only if you knew to ask you could use the restaurant WiFi but having that large a problem should been something that upcoming guests should have been aware of AND aware of any options.
Otherwise the people, the location and the facility itself was lovely. Interesting that a building with 35 floors only had two elevators but the only time it was a problem was during check out periods.
Will still continue to use IHG and will stay again here BUT will ask about WiFi and other things before I book it.
Customer avatar
Posted by
onMay 5, 2025
Hi RKBds,
Thank you for choosing Holiday Inn New York City - Times Square. We appreciate your continued support as an IHG One Rewards Diamond Elite member.
While our hotel is celebrated for its modern and well-maintained facilities. I am sorry that we missed the mark this time. I have shared your comments with our hotel team, and I am confident they will use them for future improvements.
We look forward to the chance to provide you with an improved stay in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Independence Ohio Experience warm hospitality just outside the city at the Holiday Inn® Hotel Cleveland - S. Independence. The hotel's prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to the Cleveland Clinic, Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland. Nearby, our hotel's guests can visit downtown Cleveland to dine and dance in the Historic Warehouse District, tour the Rock and Roll Hall of Fame and take in a hit show at PlayhouseSquare, the second-largest theatre complex in the country. For your next meeting, take advantage of our well-appointed event space and top-notch catering. Whether you're in Independence, Ohio for business or leisure, you'll love convenient amenities like free wireless Internet access. Enjoy our newly renovated indoor pool and fitness center. Reserve your room today.
 
Overall
3 out of 5
3 out of 5
Good location
By ShirleyG from Kentucky
Stayed here while attending a trade show, this was the recommended hotel. It is very dated and not really well kept. Lots of noise, think it is more of a party scene with the club going strong.
Customer avatar
Posted by
onMay 5, 2025
Hi ShirleyG,
Thank you for staying at our Holiday Inn Cleveland South Independence and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
While I am glad you found our hotel in a great spot, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites Bricktown/OU Medical Center. Located near the Bricktown Entertainment District, the Candlewood Suites is your perfect location for a long term leisure or business stay. Enjoy the comforts of home with full size kitchens, a fitness gym, free 24hour laundry, and free movie and CD rentals. Book online for Best Price Guarantee. The Candlewood Suites Bricktown/OU Medical Center is located just south of the State Capital and OU Medical Center on Lincoln Boulevard. Chesapeake Boathouse is just south of the hotel on Lincoln Boulevard. Chesapeake Ballpark, Paycom Center, Scissortail Park, and Oklahoma City Convention Center are conveniently located on Reno Avenue to the west of the hotel. Bricktown Entertainment District is your premier shopping and entertainment area in Oklahoma. Featuring a vast array of restaurants, Bricktown will be a home away from home experience.
 
Overall
3 out of 5
3 out of 5
Room excellent
By LoLo from Little Rock
Great stay, clean and comfortable, fancy, affordability
Customer avatar
Posted by
onMay 5, 2025
Hi LoLo,
We truly value your continued loyalty as an IHG One Rewards member, and we’re grateful you chose to stay with us at the Candlewood Suites Oklahoma City - Bricktown.
We dedicate ourselves to providing a relaxing and comfortable stay, and we appreciate your positive comments. I've shared it with our local hotel, and it will help us continuously enhance our guests' experience. Thank you for your time and insights.
We hope to have the opportunity to welcome you again soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Newly Renovated Hotel! Situated on the Western Slope, and one mile from I-70, the Holiday Inn Express® & Suites Grand Junction delivers a convenient, modern hotel experience. The hotel is five miles from the Grand Junction Airport (GJT) , close for an easy drive, but far enough away for a quiet stay. We are walking distance to many restaurants & shopping at the Mesa Mall and a mile from Canyon View Park. Leisure travelers have easy access to the Colorado National Monument, known for mountain biking trails, as well as Powderhorn, which features some of the best skiing. Offering locally owned restaurants and boutiques, the downtown is minutes away. After a day out, relax in our indoor pool & hot tub. Guests enjoy our lobby area, being able to visit while social distancing, as well as our hot, fresh coffee. Business travelers appreciate our reliable HSIA, a 24-hour Business & Fitness Center, and the ability to spread out on our spacious work desk. We have easy access to the Community Hospital, St. Mary’s Hospital, and Colorado Mesa University. After an evening of rest in our comfortable beds with soft, plush bedding, make sure to check out our breakfast. It includes a variety of nutritional hot and cold items, as well as the signature cinnamon roll, to help kick start your day. At the Holiday Inn Express & Suites Grand Junction, we’re there, so you can be too!
 
Overall
2 out of 5
2 out of 5
3 nights in GJ
By Steph1761 from Columbia MO
We wanted to love this property but did not. The first night we were there several busses of kids rolled in and took over the hotel, pool area, running round the hotel, hallways etc. The next morning they took over the breakfast area so we gave up and went else where. might be ok if they did not have bus loads of kids.
One note was the hot tub, it stank not sure if they was due to all the kids in it the night before or want but it was gross and needs a deep clean.
There is another Holiday Inn by the air port we will try that next time and hope that it is better.
Customer avatar
Posted by
onMay 5, 2025
Hi Steph1761,
I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members. Thank you for choosing our Holiday Inn Express Grand Junction and sharing your thoughts about your stay. I trust that all is well.
Our goal is to be a great place to rest and recharge in between. I'm sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express and Suites, One of the Finest Clemson Hotels. Enjoy your stay at a state-of-the-art hotel in Clemson with cosmic, Clemson Tiger decor. Our Holiday Inn Express and Suites Clemson hotel is located at 1381 Tiger Blvd (HWY 123), minutes from Clemson University, home of the 2018 National Champion, Clemson Tigers! Our Holiday Inn Express of Clemson is located near the towns of Anderson, Central, Seneca, Easley, Liberty, Six Miles, Walhalla, Pickens and Westminster. Nearby attractions include Southern Wesleyan University, SC Botanical Garden, Lake Hartwell, Brooks Center for the Performing Arts, T. Ed Garrison Arena, Death Valley, and Little John Coliseum. Business travelers enjoy our location and corporate amenities, too. We are only minutes from Duke Energy, Reliable Sprinkler, Michelin, Milliken, Pickens Corporate Park, BASF, and Madren Conference Center. Our Clemson hotel has a 24-hour Business Center with copy and fax services, as well as a 1,300-square feet meeting room, which can accommodate up to 60 people. We offer great amenities to please leisure and business travelers, such as a free, hot breakfast bar, outdoor deck seating, a sun deck, a well-equipped Fitness Center and Wi-Fi Internet access. Stay at one of the finest hotels in Clemson, and enjoy our contemporary, well-appointed lobby, and a friendly staff waiting to show you real Southern hospitality. Must be 21 to register.
 
Overall
2 out of 5
2 out of 5
Dump
By JC67 from North Carolina
Complete Dump, the worst IHG I have ever stayed in.
Customer avatar
Posted by
onMay 5, 2025
Hi JC67,
Thank you for staying at our Holiday Inn Express Clemson University Area and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Overall
1 out of 5
1 out of 5
Poor - Staff trained to ignore concerns.
By Happy Camper from Atlanta , GA
Fire alarm went off the 1st night. The staff acted as they didn't care the next morning. No manager called or spoke to me during my stay. Manager finally called and claimed I was wrong. I would not recommend them for the hospitality.
Customer avatar
Posted by
onMay 5, 2025
Hi Happy Camper,
Thank you again for your stay with us at Candlewood Suites Atlanta - Kennesaw. We appreciate your business and Silver Elite membership with IHG One Rewards. Our goal is to ensure you have a comfortable and home-like travel experience. I am sorry to learn about your stay.
Please know that we take your feedback seriously. I’ve shared your comments with the relevant departments, and I’ve sent you an email to discuss this further.
We understand you have many choices when it comes to accommodations, and we sincerely hope you’ll continue to consider IHG Hotels & Resorts for your future travel needs.
Warm regards,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A modern Northampton hotel within easy reach of the town centre, with a smart restaurant and excellent event facilities. Holiday Inn® Northampton hotel is less than 10 minutes drive from central Northampton and well situated for exploring the surrounding countryside. The M1 is an eight-minute drive away, and it is less than three miles to Northampton Railway Station. You can reach London Luton Airport (LTN) and Birmingham Airport (BHX) in less than an hour by car. Buses stop just steps from the hotel and parking is free for all guests. Pop into Northampton to browse its shops, eateries and cultural spots such as Northampton Museum and Art Gallery. Within half an hour by car from the hotel, you can explore the gardens at Woburn Abbey, tour Althorp Estate or watch motor racing at Silverstone. If you're here on business, you can host an event for up to 70 delegates in the hotel's four well-equipped meeting rooms. Planning a wedding? The hotel can cater for up to 70 guests, with outdoor spaces providing a leafy backdrop for photos. Friendly staff serve a delectable selection of tasty, modern dishes in the hotel restaurant. After dinner, grab a coffee and use the free Wi-Fi to check emails in the laid-back lounge, Burn off energy in the Fitness Centre and choose from a pillow menu for a great sleep. Kids stay and eat free.
 
Overall
1 out of 5
1 out of 5
Fawlty Towers
By David74 from Bedford Rd, Northampton, UK
Kept standing at reception for 30 minutes whilst they resolved system issue at checkin.
Ordered a meal accompanied with glass of wine to enjoy in my room. A glass of vinegar smelling wine delivered without food. The bottle was either corked or had been opened for days. Food delvered cold 30 minutes later. Wine was returned and exchanged for a glass poored from the same bottle as the barman refused to open another. In the mnorning there was no running water in the sink or shower. When I attempted to call reception using the phone in the room, the cord attaching the handset was detatched from the phone and broken. After wgetting dressed without showering and walking downstairs to reception I was told the water will be restired in 20 minutes. I explained that I had a meeting to go to and could not wait too long. Eventually I was told water was restored. I went back to my room to take a shower, only to find it was just the cold water that was working. After a freezing cold shower, I returned to reception to check out. The staff memebvr was fully aware that only the cold water was restored and I recieved no apology. After protesting I was eventually offered a 10% discount, which I have still jot recieved as I had paid for the room upfront.
When you take all of these things into consideration, it really was like staying at Fawlty Towers.
Customer avatar
Posted by
onMay 5, 2025
Hi David74,
I appreciate you choosing our Holiday Inn Northampton. I am glad to have been a host to one of our valued guests. I hope your day is going well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about your experience. I have shared your concern with the management of our hotel and requested that they reach out in the next 48 hours via phone. You may also reach our hotel at 44 3333 209 341 or frontdesk.hinorthampton@kewgreenhotels.com.
 
We hope you give us another opportunity to share a more positive experience with you soon.
Kind regards,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Wake Up Refreshed in the Heart of Austin Start your day energized and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Nestled along the scenic shores of Lady Bird Lake, our hotel boasts a premier location—less than a mile from the Austin Convention Center and just steps from the famous Rainey Street Entertainment District. Whether you’re here for business or leisure, you’ll love the convenience and charm of staying with us. Breathtaking Views & Unmatched Comfort Our smoke-free property offers stunning views of Lady Bird Lake (formerly known as Town Lake) and the downtown skyline. Business travelers appreciate being close to major companies like Oracle, Intel, the Texas State Capitol, and the Convention Center. Looking to balance work and play? Enjoy nearby outdoor adventures like biking, hiking, or kayaking—or take time to explore local landmarks like Zilker Park, the State Capitol, and the LBJ Presidential Library. Thoughtful Amenities to Enhance Your Stay We’re proud to offer complimentary high-speed Wi-Fi, free garage parking, a fully equipped Fitness Center, Business Center, and flexible meeting space for up to 200 guests. Take a dip in our rooftop outdoor pool while enjoying panoramic views of the lake. And when hunger strikes, The Boathouse Grill has you covered with a delicious breakfast and dinner menu designed to satisfy every appetite. No matter what brings you to Austin, let Holiday Inn Austin-Town Lake be your comfortable
 
Overall
1 out of 5
1 out of 5
This hotel is not safe
By Victim 1234 from Austin Texas
During my stay, my car was broken into on the third floor of the garage and completely disassembled. My entire interior of a 4 door car was disassembled and removed from the parking garage. The damages are over 40,000 and is most likely a total loss of a car I used inheritance money to buy and was my legacy vehicle I would never sell. I have placed concerns in multiple places and still no one from IHG has offered and help and I am not sure are cooperating with the police. I am completely devastated.
Customer avatar
Posted by
onMay 5, 2025
Hi Valued Guest,
Thank you for choosing our Holiday Inn Austin Town Lake and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Gold Elite members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about what happened. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Roseburg, Oregon Hotel's Guests Stay Smart. On the banks of the South Umpqua River, the Holiday Inn Express® Roseburg hotel is strategically positioned for breathtaking views and a central location that is just minutes from area businesses. Whether you're a corporate or leisure traveler, you're sure to enjoy your stay at our hotel in Roseburg. With quick access to the VA Medical Center, Mercy Hospital and Roseburg Forest Products, lodging with us in Roseburg, Oregon makes travel a breeze. The free high-speed, wireless Internet access and well-equipped Business Center help you catch up with work or prepare for conferences that can be held in our 1,500-sq-ft meeting space . For guests looking for family-friendly attractions while at our hotel in Roseburg, we're close to the Wildlife Safari, where children can enjoy a first-hand glimpse of over 500 animals in their natural habitats. Outdoor lovers can experience the best of Oregon by whitewater rafting on the North Umpqua River, touring the wineries, or spending an afternoon at Crater Lake National Park. No matter what your reason is for lodging with us in Roseburg, Oregon, our amenities are sure to make your visit unforgettable. Enjoy picturesque views of the river while you relax in the outdoor, covered whirlpool or swim a few laps in the heated pool. Each day, you can fill up at the hot Express Start Breakfast Bar – all complimentary perks when you "Stay Smart" with us.
 
Overall
2 out of 5
2 out of 5
Roseburg Oregon
By Mrs C from Burien WA
I would not recommend this hotel. It's old & worn out. Lobby furniture was worn & dirty. Bathroom smelled of urine & chemicals. This hotel needs a major remodel. Had old style blackout curtains which didn't stay closed in middle.
Best part was private balcony by the river. Check in staff was great getting us a quiet room. Check out was bad, didn't even ask how our stay was, just handed us the paperwork. Someone ahead of us was complaining about their stay. We paid $40.00 more for this hotel than the other 2 we stayed at IHG. & it was the worst.
Customer avatar
Posted by
onMay 5, 2025
Hi Mrs C,
We appreciate you joining the IHG® One Rewards program and thank you again for your stay at Holiday Inn Express Roseburg. We aim to offer an engaging place to rest and recharge. I am sorry we missed making your stay seamless.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to ensure we live up to our customers' desired hospitality and level of comfort.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.