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    February 14, 2017
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    May 6, 2025
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Corporate's Review Comments
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
1 out of 5
1 out of 5
Worst hotel I've ever stayed in don't go here, it's not like you'll be able to check in on less than an hour anyway.
By Whisper 6 from Atlanta
Dirty, rundown, and incompetent management, rude employees. Whoever runs this hotel should be fired.
Customer avatar
Posted by
onMay 6, 2025
Hi Whisper 6,
Thank you for staying at our Crowne Plaza Hotels & Resorts Atlanta Midtown and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Platinum Elite and Ambassador members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Overall
1 out of 5
1 out of 5
Horrible stay
By Syn81 from San Diego
Staff rude hotel poor on all sides will never stay again
Customer avatar
Posted by
onMay 6, 2025
Hi Syn81,
Thank you for staying at our Holiday Inn Barstow and sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express & Suites Pittsburgh is nestled in the historic South Side district. South Side District is home to fabulous dining, great shopping and fantastic live entertainment at Club Cafe, or Rex Theater. Our excellent location places you near several of the city’s major businesses like U.S. Steel, PPG, and UPMC. Pittsburgh is home to Duquesne University, University of Pittsburgh and Carnegie Mellon University. Guests enjoy the variety of attractions surrounding our hotel. Spend the morning shopping on Carson Street, South Side Works, or Station Square. Catch a great game at Acrisure Stadium, PPG Paints Arena or PNC Park. Looking for a fun outdoor activity, check out Southside Riverfront park and trail. Rivers Casinos just minutes away and promises a great night of gaming and dining. Families enjoy traveling on Duquesne & Monongahela Inclines, which boasts unparalleled views of the city. We are proud to provide free high-speed, wireless Internet access throughout our hotel. Be sure to visit our indoor pool or on-site Fitness Center. Book your stay today!
 
Overall
1 out of 5
1 out of 5
Completely not understanding
By Aliyah from Pittsburgh
So let me start by saying whoever works at the front desk needs fired and i will call corporate however many times or write reviews every day if i have to she is very rude and disrespectful so i booked a room for Saturday night for my children and i to go swimming nowhere in the hotel is it posted (online it says the pool is open until 11pm) or did she state that the pool was closed so i check in and go get my children changed only find out when we come to the desk and asked where the pool was she stated it was closed so i asked why didn’t you say that when we checked in so i asked for my money back and she stated she wasn’t giving me a refund because i had checked in and used the room for all of 15 mins
Customer avatar
Posted by
onMay 6, 2025
Hi Aliyah,
Thank you for choosing our Holiday Inn Express Pittsburgh-South Side and for sharing your feedback. I am glad to have been a host to one of our valued guests.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about what happened. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
A family friendly Rochester hotel with a health club, meeting rooms and free parking. Near the M2 motorway, Holiday Inn® Rochester - Chatham hotel is ideally placed for exploring Kent's attractions.The M20 is a short drive away, and you can hop on a bus to be in Rochester or Chatham in 10-15 minutes. Nearby Rochester and Chatham stations have direct trains to London and the coast, and Rochester Airport (RCS) is next to the hotel. While exploring Rochester, check out the Dickens Discovery Room at the historic Guildhall Museum, the ancient cathedral or the looming castle Leeds Castle, with its tranquil gardens and lake, is a 20-minute drive away and keen shoppers are within easy reach of Bluewater Shopping Centre. Our Academy Conference Centre has eight state-of-the-art business suites with private courtyard access, and the Medway City Estate and Gillingham Business Park are close by. At this hotel you can enjoy:free Wi-Fi, 24-hour room service, a business centre and kids stay and eat free. Smart TVs, high-quality bedding and a choice of pillows might make it hard to leave the comfort of your room, but don't miss our Trader's Restaurant, with its homestyle dishes and a dining area overlooking the garden. Take a dip at our Fitness Centre, or just relax in the sauna, spa and steam room.
 
Overall
1 out of 5
1 out of 5
Don’t stay here if you would like to sleep
By Dave from Lincolnshire
Bed is the worst I’ve ever used, if you want a good night sleep stay somewhere else
The bed was that bad I even tried to sleep on the side chair as it was more comfortable
Customer avatar
Posted by
onMay 6, 2025
Hi Dave,
Thank you for staying at our Holiday Inn Rochester Chatham and sharing your feedback. I am glad to have been a host to one of our valued guests.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
1 out of 5
1 out of 5
NighMare
By JMULLY from IN
Nightmare NO AC keep going down to tell them nothing NO AC. This went on till the next day they were still working on it. Then they were going to send maintenance up NO maintenance. It was hot up on third floor can not open any windows it is hot. No they did not try to move us nothing we had to continually go down to find out what was going on.
Customer avatar
Posted by
onMay 6, 2025
Hi JMULLY,
Thank you for staying at our Holiday Inn Saint Louis Downtown Convention Center and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Alexandria - Downtown in the heart of Alexandria, Louisiana. The hotel is five city blocks off of Interstate 49 resting on the banks of the Red River. The Holiday Inn Alexandria - Downtown is Alexandria's premier full service hotel. We have Crossroads Tavern, Southern Heritage Bank branch and Aesthetician and Gold Dust Studio. The hotel has 11,800 sq. feet of meeting space and is attached to Alexandria Riverfront Center; which can accommodate larger groups. Enjoy the revitalized downtown entertainment district of Alexandria within a few steps of the front door. Centrally located between Shreveport and Baton Rouge off of I 49, a little over three hours NW of New Orleans, and less than an hour South from historic Natchitoches along the Cane River. Dine at Crossroads Tavern and enjoy a specialty southern cocktail. Or sit in the mall area of the hotel and enjoy a cup of coffee or one of our signature coffee specialty drinks from the Coffee Corner. The hotel also has a gym, pool, and laundry room and we are a pet friendly hotel, so bring your best friend and spend some quality time in the dog park adjacent to the hotel. For the business traveler we are centrally located and no more than five minutes from all major industry in Alexandria Pineville.
 
Overall
3 out of 5
3 out of 5
Great hotel except…
By Chicky Brown from Alexandria , La
Everything was great until I had to deal with one particular guy at the front desk. He charged me a pet deposit after I was told I didn’t have to pay for one by another clerk the day before. Then I booked a third night through Priceline and he told me he never got the reservation. He said Priceline would refund me bc they had no vacancies when they had plenty of vacancies online. He definitely needs a different profession because the hospitality field is not for him. He would excel working at a collection agency or the DMV perhaps. Other than that, I had a relaxing stay and everyone and everything was perfect.
Customer avatar
Posted by
onMay 6, 2025
Hi Chicky Brown,
Thank you for staying at our Holiday Inn Alexandria Downtown and for sharing your feedback. I appreciate you being one of our valued guests. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Mirroring the 1920s glamour of its theatrical surroundings, Hotel Indigo® London – 1 Leicester Square draws you into an art deco, glass-and-marble haven. Our bespoke rooms have walls adorned with framed scripts, gently spot-lit by stage lights hanging from rigging. Guests love our central location, forming part of London's infamous Leicester Square. Staying with us means waking up to London's West End, with all the great shopping, theatre, museums, and more just steps away. In the morning, enjoy a hearty breakfast at the Rooftop Bar, overlooking London's iconic skyline. Step out into Leicester Square from our London hotel, and you’re in the domain of red-carpet premieres at world-famous cinemas. Choose a big-name show in a glittering West End theatre or dine in one of London's best restaurants. A highly convenient West End location means you are moments away from Covent Garden, Regent Street, Chinatown, Piccadilly Circus, Buckingham Palace, Trafalgar Square, and Charing Cross. Most of the world-famous Central London museums and attractions are within easy walking distance.
 
Overall
1 out of 5
1 out of 5
Poor reception experience
By T14MUT from UK
As a 59-year-old British businessman who has lived in hotels all over the world all my working life, spanning the lowest of the low in 3rd world countries through the Peninsula on Kowloon in Hong Kong, your IHG partner hotel next to it, and the like, and every conceivable variation between, I have something of an understanding of how hotels work
The experience I suffered at Indigo Leicester Sq from attempting to make the reservation through check-out and beyond last week was borderline laughable. I trust someone will take the trouble to call me to listen to my experience in the hope the hotel, the Indigo, and IHG mother brand benefit from my experience - I understand the customer journey, experience, and loyalty and the impact of losing the loyalty of a "customer ambassador".
Thank you for reading and hopefully all will benefit from my experience
Customer avatar
Posted by
onMay 6, 2025
Hi T14MUT,
Thank you for being a loyal IHG One Rewards Platinum Elite member — we're glad you stayed with us at the Hotel Indigo London - 1 Leicester Square.
While our doors are open to provide a welcoming stay experience, I am sorry that your stay turned out differently. I want to personally thank you for sharing your thoughts. I've passed along your feedback to our hotel team so we can improve for the future, and I also sent you an email to discuss your experience further.
We hope to have a chance to welcome you back in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Between Downtown Atlanta and Buckhead, and across from Emory University Hospital, Crowne Plaza Atlanta - Midtown is perfectly situated for both business and leisure travelers. Close to Fortune 100 companies and popular attractions such as the Georgia Aquarium, Fox Theater, Piedmont Park, World of Coca-Cola, Mercedez-Benz Stadium, State Farm Arena, and College Football Hall of Fame, our hotel offers convenience at every turn. Georgia Tech is just minutes away, making us an excellent choice for students, parents, and alumni. Enjoy modern guestrooms, free Wi-Fi, and a 24-hour Fitness Center. Relax by our outdoor rooftop pool or enjoy a meal at our on-site restaurant and bar. Our prime Midtown location, near Georgia World Congress Center (GWCC), also makes us “the place to meet,” with 31,000 square feet of event space an 17 function rooms, including the breathtaking SKY Room on the 25th floor. Experience authentic Southern hospitality and an unforgettable stay at Crowne Plaza Atlanta - Midtown.
 
Overall
1 out of 5
1 out of 5
Not the best experience
By Tori
Location wasn’t the best. Parking was awful. Tv didn’t work. Hair was in my tub. Will not be booking again
Customer avatar
Posted by
onMay 6, 2025
Hi Tori,
We appreciate you choosing to stay at the Crowne Plaza Hotels & Resorts Atlanta - Midtown, and thank you for being one of our IHG One Rewards members.
We strive to provide relaxation to our guests, and I'm sorry to learn about the situation. I want to personally thank you for sharing your thoughts. I've passed along your feedback to our hotel team so we can improve for the future. I also sent you an email to discuss your experience further.
We look forward to welcoming you again soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
 
Overall
1 out of 5
1 out of 5
Overbooked, they did not call and I was left searching in another town for a room.
By Chan27 from Colorado
I booked this hotel through Southwest well in advance. I checked in at 7pm to be told the hotel was overbooked and there were no available rooms. There were about 10 other’s behind me learning of this situation with me! The front desk girl was thrown into this scenario, however she had zero compassion and zero answers for 10 people trying to check in with reservations?! This hotel was aware of the # of rooms booked and the issue and did not bother to even call to explain or to try to rectify the situation?! How is this acceptable policy? I was told there were dirty rooms that could not get cleaned before housekeeping left, the hotel manager was MIA, and then I was then offered a dirty room if I didn’t mind it hadn’t been cleaned?! Shame on the entire system!
I had to drive to another town to find a room at 9:30pm. Not Ok!
I’ve stayed at this hotel previously, it’s every bit of a 2 star hotel.
IHG and management have a lot of room for improvement.
Do better Hammond.
Customer avatar
Posted by
onMay 6, 2025
Hi Chan27,
Thank you for staying at our Holiday Inn Express & Suites Hammond and sharing your experience. We appreciate your loyalty as our IHG One Rewards member since 2023.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express & Suites Forney, Texas, located half a mile from downtown Forney, just 15 miles from Dallas, right off Hwy 80. Our hotel's location is ideal for leisure and business travelers since we're just minutes from Tanger Outlet Mall In Forney, leisure patrons can enjoy plenty of nearby, exciting activities. You can enjoy visiting the Artisan and Farmers Market in downtown Forney. Spend a day touring Fair Park, then catch a game or performance at the American Airlines Center. The largest flea market in the US, Canton Trade Days, is just a short 30 minute drive from our location. When you choose to "Stay Smart" in the Forney area, our hotel's amenities make your visit more comfortable. We have a Business Center with copy and print services, and we offer free high-speed, wired and wireless Internet access. We have an on-site Fitness Center, an outdoor pool, so you can stay in shape and unwind while you're here. The free Express Start Breakfast Bar is available every morning, too, and features a variety of tasty options like eggs, bacon and fruit. Make your reservations today!
 
Overall
1 out of 5
1 out of 5
What is not Broken?
By Dawn from Forney, TX
Phone broken. Pool broken. Ac broken. Toilet broken. Lobby bathroom dirty. Double charged. Told to go to another hotel. Horrific experience.
Customer avatar
Posted by
onMay 6, 2025
Hi Dawn,
Thank you for staying at our Holiday Inn Express & Suites Forney and sharing your experience. We appreciate your loyalty as our IHG One Rewards member since 2013.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.