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    February 14, 2017
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    May 14, 2025
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Corporate's Review Comments
 
At the crossroads of Canal and Bourbon Streets, in the heart of New Orleans, Crowne Plaza New Orleans French Quarter – Astor invites you to experience a seamless blend of comfort and sophistication. With 20 versatile meeting rooms and 32,000 square feet of event space, our hotel is a haven for grand conferences and unforgettable celebrations. Step into the vibrant tapestry of the French Quarter, where cobblestone streets tell tales of history. Savor the sweet, powdered magic of beignets at Café du Monde, delve into the compelling stories at the National WWII Museum, or uncover treasures while antique shopping along Royal Street and the Garden District. Roar with the crowd at Caesars Superdome, then indulge in rich Cajun flavors as jazz melodies weave through the air, capturing the city's soul. When the day’s adventures wane, retreat to our elegant guest rooms and experience the restorative comfort of our plush bedding, free Wi-Fi, and premium amenities. We look forward to welcoming you to our charming New Orleans French Quarter hotel.
 
Overall
1 out of 5
1 out of 5
Not what is showed
By Tasha from NJ
The room was outdated and dirty. Bathroom moldy and rusty, tub would not drain. Air conditioner was loud and could not find a happy medium with the temp. No blankets on bed, just sheets. Pool extremely small and not nice at all.
Customer avatar
Posted by
onMay 14, 2025
Hi Tasha,
We're truly sorry to hear about the issues you experienced during your stay. Your feedback is crucial to us as it helps us identify areas where we need to improve. We assure you that we take matters of cleanliness and maintenance very seriously, and we will address the concerns you've raised. We hope you'll give us another chance to provide you with the high-quality experience we're known for.
- The Staff at Crowne Plaza New Orleans
0points
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Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet. Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options. Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional. Your Orlando adventure begins with us!
 
Overall
5 out of 5
5 out of 5
Great location
By Drobin from Fort lauderdale
This is a great place to stay centrally located in the heart of all the attractions highly recommend.
Staff members were great and warm. They all greeted you with a smile and treat you like royalty.
Customer avatar
Posted by
onMay 14, 2025
Hi Drobin,
We're delighted to hear that you enjoyed your stay and found our location convenient for your needs. It's wonderful to know that our staff made you feel like royalty - that's exactly the kind of experience we strive to provide. Your high recommendation is greatly appreciated.
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
0points
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" Welcome to the new Hotel Indigo Pittsburgh East Liberty, a beautifully restored hotel incorporating the city’s historic culture. Nestled in Pittsburgh's revitalized east neighborhood, guests can easily explore some of the city’s most popular attractions, including the Carnegie Museum of Art, Phipps Conservatory and Botanical Gardens, Frick Art & Historical Center, and Heinz Chapel. Pittsburgh is also home to several world-renowned medical centers, universities and major corporations, such as Carnegie Mellon University, the University of Pittsburgh, Google, Duolingo, Philips Respironics, the Software Engineering Institute, UPMC Shadyside, and UPMC Children's Hospital of Pittsburgh. Each of the 135 spacious boutique rooms features complimentary Internet access, USB outlets, plush bedding and spa-inspired showers with Aveda products. Guests can also visit the 24-hour business center for any work-related needs and unwind after a busy day in our casual, yet sophisticated, restaurant and lounge. "
 
Overall
1 out of 5
1 out of 5
I travel a lot and worst hotel experience ever
By ConsultantOnTheGo from Rochester, NY
This hotel did not match the advertising on its' website and because of the horrible experience, I will never stay at an IHG brand hotel again. It is clear that leadership and management are out of touch with oversight of their properties and the realities on the ground. If I were an executive at IHG, I would be embarrassed by the product of Hotel Indigo East Liberty.
The list is long:
Very little staff and staff were not knowledgeable. 1 front desk person and 1 person who seemed to staff the restaurant and address guest needs. Upon check out, front desk staff didn't know how to close out the account and print a receipt
Restaurant advertises custom/fresh breakfasts which was one reason this hotel was chosen over two others in spite of a higher price point - on site breakfast is convenient. Upon arriving - it ISN'T a custom breakfast, it was a buffet which is not how I like to eat my breakfast.
Whiskey bar is nonexistent. There are bottles of alcohol on shelves but the bar is inactive. There is nobody to staff what is supposed to be a bar
Restaurant looks like an old Cracker Barrel or some basic chain. Nobody seemed to be eating there.
Entire hotel was VERY TIRED. Worn. Pictures on website have to be from when it was built ten years ago. It no longer looks like this. Lounge furniture looked like worn dorm furniture. The designs are very outdated. Because the ceiling in my room was a creamy yellow color it looked dirty, like the house of a very heavy chain smoker.
ROOM WAS GROSS. Cleaning was nonexistent. Dirty, a BABY TOOTH was sitting on the window sill, mold in shower, torn wall paper, keurig coffee maker didn't work, housekeeping only had decaf coffee, shower was difficult to operate and about 4 to 5 times each shower the water would become scalding hot, the shower tiles were very slippery, for a king room we were only given 1 very small frayed bath towel, 1 hand towel and 1 washcloth. When we asked for more towels, we had to wait because the remaining bath towels were in the wash so the hotel doesn't have enough towels to serve guests. Various items were stained.
Frankly, the worst hotel stay ever. And as I said - I will never go to another IHG brand hotel. If they are willing to sell this "product" (their rooms) at full price in this condition, the leadership and management are clearly out of touch. It is an embarrassment.
There was very little staffing - I felt bad for the two or three people on as they had their hands full due to the substandard nature of the hotel.
Do yourself a favor and stay in a different hotel.
Customer avatar
Posted by
onMay 14, 2025
Hello ConsultantOnTheGo,
Thanks for choosing Hotel Indigo Pittsburgh East Liberty for your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover the Crowne Plaza Suites Arlington, a premier hotel located in the heart of Arlington, Texas, just a short drive from Dallas/Fort Worth International Airport (DFW). Perfect for both business and leisure travelers, our spacious, all-suite accommodations offer modern amenities, including complimentary Wi-Fi and flat-screen TVs, ensuring a comfortable stay. Enjoy our on-site dining options, featuring delicious American cuisine, or unwind at our inviting bar after a long day. Conveniently situated near major attractions like AT&T Stadium, Globe Life Field, and Six Flags Over Texas, the Crowne Plaza Suites Arlington is ideal for sports enthusiasts and families alike. With easy access to the Arlington Convention Center and proximity to DFW Airport, our hotel is a top choice for business travelers attending conferences and events. Take advantage of our state-of-the-art fitness center, outdoor pool, and versatile meeting spaces, designed to accommodate gatherings of all sizes. With our dedicated staff and exceptional service, your experience at Crowne Plaza Suites Arlington will be unforgettable. Book your stay today and experience the perfect blend of comfort, convenience, and hospitality at Crowne Plaza Suites Arlington, where you're just minutes away from DFW and the best of Arlington!
 
Overall
5 out of 5
5 out of 5
Amazing
By That girl
Nothing to complain about, everything was perfect and the look of the place was just gorgeous!
Customer avatar
Posted by
onMay 14, 2025
Hi,
We're delighted to hear that you had a perfect stay with us and appreciated our gorgeous aesthetics. Your positive feedback truly brightens our day. We look forward to welcoming you back in the future.
- The Staff at Crowne Plaza Suites Arlington
0points
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Discover Amsterdam and experience comfort at Holiday Inn Express Amsterdam Sloterdijk Station. Holiday Inn Express Amsterdam Sloterdijk Station is located right next to the railway station, making it your ideal hub to explore Amsterdam and its surroundings. A quick five minute train ride puts you in the heart of Amsterdam's city centre. From Amsterdam Central Station, you can easily walk to iconic attractions such as the Anne Frank House and Dam Square. Zandvoort Beach is just a 25-minute train ride away from Amsterdam Sloterdijk Station, making it ideal for the Formula 1 Grand Prix. Our modern hotel rooms are fully equipped to ensure a comfortable stay for both leisure and business. Enjoy complimentary Wi-Fi throughout the hotel, a wide selection of international TV channels, and complimentary coffee and tea-making facilities in your room. Choose between one double bed or two single beds, and refresh in the bathroom with a walk-in shower and complimentary toiletries. Want a quick snack? Our new mini supermarket, Wundermart is available in the lobby. Start your day with our free Express Start Continental breakfast buffet. For a quick coffee or a relaxing drink, our hotel bar is the perfect place to unwind. Holiday Inn Express Amsterdam Sloterdijk Station is your gateway to a memorable Amsterdam experience. Book your stay today and make the most of your visit to this never sleeping city!
 
Overall
2 out of 5
2 out of 5
Noisy room
By James from UK
6th floor, end of building next to station, very noisy.
I have stayed at this hotel many times and it is usually good. On this occasion it was not and poor value for money as nights 1&2 were 150 euros, night 3 was 250 euros
Customer avatar
Posted by
onMay 14, 2025
Hello James,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Amsterdam - Sloterdijk Station as your travel partner. Thank you for being one of our IHG® One Rewards Silver Elite members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Less than one mile from the Walter E. Washington Convention Center and Capital One Arena, Holiday Inn Express Washington DC Downtown is your gateway to DC! Explore historic landmarks like the National Mall, US Capitol, White House, and Washington Monument, all within walking distance. Perfect for business and leisure travelers, we are close to Union Station and Ronald Reagan Airport (DCA). Easily visit Smithsonian Museums, nearby corporate offices, and government agencies. Host gatherings in our Penthouse meeting room with panoramic views . Enjoy our pet-friendly guest rooms, free Wi-Fi, complimentary breakfast, and 24-hour Fitness Center. We blend comfort and convenience with friendly service to provide the perfect stay in the heart of DC.
 
Overall
3 out of 5
3 out of 5
Great Location but not clean rooms
By KF31 from Houston, TX
The hotel location is great, breakfast is great and the property its self is clean but the rooms are not. Even if you have your room serviced everyday it is no cleaned. Also experienced issues with check in. 2 agents at the desk, with a guest at each and 1 in front of me in the line, it took over 30 minutes to check in.
Customer avatar
Posted by
onMay 14, 2025
Hello Kayla,
It's always a delight for us to host your stays. We appreciate you choosing the Holiday Inn Express Washington District of Columbia Downtown as your travel partner. Thank you for being one of our IHG® One Rewards members and sharing your experience.
We strive to offer a relaxing stay. I am sorry to learn about what happened. I've shared your comments with our management team as a reference to improve the quality of our guests' experience.
We look forward to hosting your next visit. We promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Daytona Beach LPGA is Daytona's most accessible hotel! Whether in town for business, pleasure or both, Holiday Inn Daytona Beach LPGA Blvd is convenient to all the Daytona Beach area has to offer. We await your arrival, from Welcome to Welcome back! Holiday Inn® Daytona Beach LPGA Hotel. We are just 10 minutes from the Daytona International Speedway, home of NASCARs Daytona 500, Coke Zero 400 and the AMAs Daytona 200, held every year during Bike Week. If golf is your game, we are just 5 minutes from LPGA International, which features two championship 18-hole golf courses, the Jones and Hills. We are less than one mile from the new Tanger Outlet Mall, If the beach is calling your name, we are just 15 minutes from Daytona Beach and one exit South of Ormond Beach. Our location is business-friendly and corporate guests can easily get to meetings held anywhere in the Daytona Beach vicinity. Two of our hotel's amenities include free Wi-Fi and a 24-hour Business Center that has copy, fax, and print services. We also have almost 2300 square feet of flexible meeting space, for your corporate or social gatherings. Our friendly Daytona Beach, Florida hotel's staff offers terrific service and our well-appointed guest rooms all include a 37-inch LCD HDTV and a micro-fridge. The Fairway Grille's restaurant and the well landscaped pool will help turn every stay into the perfect Florida vacation.
 
Overall
1 out of 5
1 out of 5
Bad stay
By Business stay from Florida
There were bugs in the room hotel staff had no change for laundry and the bugs thing was totally brushed off. Mentioned of bugs should have been an instant room change. I should not be told to stay another night
Customer avatar
Posted by
onMay 14, 2025
Hello Valued Guest,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued member of IHG One Rewards and staying at our Holiday Inn Daytona Beach Ladies Professional Golf Association Boulevard.
We look forward to the opportunity to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Discover comfort, convenience, and Montana hospitality at Holiday Inn West Yellowstone, your premier choice for Yellowstone lodging, just two blocks from Yellowstone National Park's West Entrance. Explore the park's breathtaking landscapes, witness Old Faithful erupt, and enjoy protected wildlife encounters at the Grizzly & Wolf Discovery Center. From hiking and fishing to snowmobiling, adventure abounds in West Yellowstone! Host unforgettable events in our 10,000-sq-ft venues, perfect for weddings, reunions, and conferences. Savor breakfast and dinner at The Branch Restaurant & Bar and stay entertained in our game room and casino. Enjoy our indoor pool, soak in the hot tub, and get energized in our Fitness Center. Take advantage of our free shuttle, convenient EV charging stations, bike rentals, and free parking. Stay connected with free Wi-Fi and unwind in our newly renovated rooms with modern decor and premium bedding. Your ultimate Yellowstone adventure begins here!
 
Overall
2 out of 5
2 out of 5
Cookies and coffee aren’t free
By Husker guy from Wichita Ks
I will never stay here again they charged me for free cookies and coffee and I’m a big IHG rewards member . Never have I been charged for free coffee or anything like
Customer avatar
Posted by
onMay 14, 2025
Hi,
We're truly sorry to hear about your recent experience with us. As a valued IHG Rewards member, your satisfaction is our top priority. We understand your concern about the charges and we'd like to look into this matter further. Please reach out to us through the official IHG channels so we can address this issue appropriately. We hope to have the opportunity to welcome you back and provide a better experience.
- The Staff at Holiday Inn West Yellowstone
0points
0of 0voted this comment as helpful.
 
Wake up to crisp mountain air at Holiday Inn Estes Park, your base camp for Rocky Mountain National Park adventures. Our hotel, conveniently located near the park's entrance, offers easy access to activities, boutique shopping, and diverse dining. Explore Trail Ridge Road, hike, bike, and witness wildlife. Relax by our lobby fireplace or outdoor firepits beneath the stars. Savor craft beer and comfort food at Latitude 105 Alehouse. Host meetings and events, enjoy our indoor pool with "dive-in" movies, and relax in a soothing hot tub. Our remodeled rooms feature plush bedding, mini-refrigerators, coffee makers, and free Wi-Fi, ensuring your Rocky Mountain stay peaks with perfection.
 
Overall
3 out of 5
3 out of 5
Not Happy!!!
By JJAJN
We paid extra for the free breakfast for 2. Not once did anyone tell us what time breakfast was or was it written anywhere! The time was no where!! We headed down at 930 and it was done already!! It’s usually 10, sometimes 11 when it’s done. The host was really rude and we did not get our free breakfast!! 😠
Customer avatar
Posted by
onMay 14, 2025
Hi,
We're truly sorry to hear about your experience with the breakfast service during your stay. We understand how important a good start to the day is and we apologize for any confusion regarding the breakfast timings. We also take your feedback about the host very seriously and will address this internally to ensure it doesn't happen again. We hope you'll give us another chance to make your stay more enjoyable in the future.
- The Staff at Holiday Inn Estes Park
0points
0of 0voted this comment as helpful.
 
In the heart of downtown, Holiday Inn & Suites Duluth-Downtown is situated steps from the best of the city with easy access to Canal Park, Miller Hill Mall, and Duluth International Airport. Conveniently connected to the indoor skywalk, exploring the Duluth Entertainment Convention Center and AMSOIL Arena is effortless. Enjoy attractions like Glensheen Mansion, the Great Lakes Aquarium, and Spirit Mountain. Hike Lake Superior Trail, visit Park Point Beach, and the iconic Aerial Lift Bridge. Business travelers enjoy proximity to businesses like Aspirus St. Luke’s, Essentia, Enbridge, and Maurices. As Duluth’s largest full-service hotel and event center, we offer venues for business and social events, and group room blocks for teams and companies. Take advantage of our Business Center, catering, and planning services. Discover thoughtful amenities designed to elevate your stay like our indoor pool, Fitness Center, and onsite restaurants. Enjoy free parking, free Wi-Fi, and a complimentary shuttle service. We ensure your Duluth stay is nothing short of exceptional.
 
Overall
5 out of 5
5 out of 5
Great Service and location
By skhader from iowa
The place was conveniently located, a nice hotel, and excellent services
Customer avatar
Posted by
onMay 14, 2025
Hi Skhader,
We're thrilled to hear that you found our location convenient and our services excellent. Your kind words truly brighten our day. We look forward to welcoming you back on your next visit.
- The Staff at Holiday Inn & Suites Duluth Downtown
0points
0of 0voted this comment as helpful.