On the historic Semiramis hotel site, guests can enjoy modern luxury by the river Nile. Semiramis InterContinental Cairo is located in the heart of downtown Cairo, next to the Egyptian Museum and Khan el Khalili. After a day of exploration, guests can unwind with a swim in our rooftop pool, indulge in wellness at Semiramis Spa, experience exquisite cuisine at our nine distinct signature restaurants, and take in extraordinary sunset views over the Nile.
1. Receptionist ignored all booking requests 2. Room is not noise proof we can hear every thing from neighboring rooms. 3. In room supply were for single person though we booked 3 adults.
4. Plus more....
Posted byCorporate
onApril 9, 2025
Hi Mohamed,
We appreciate your continued loyalty to IHG One Rewards. Thank you for your stay with us at the InterContinental Cairo Semiramis. We pride ourselves on our glamorous distinctive styles and aim to share the pleasures of InterContinental Life. I am sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and emailed you to discuss this further.
We hope you will give us another chance to show you our commitment to providing the stellar service you deserve!
All the best,
Alice P Case Manager IHG Hotels & Resorts Service
A New West Suburban Jacksonville Hotel Welcome to Jacksonville, where Florida begins. Guests looking for suburban Jacksonville accommodations will delight in the new Holiday Inn Express. The hotel is located just off I-10 at exit 351. I-10 provides direct access to both I-295 and I-95 when you wish to visit downtown Jacksonville. Corporate guests will find this hotel convenient to both Cecil Field (VQQ) and Herlong Airport. Jacksonville International Airport (JAX) is 18 mi away. Businesses like Gerdan Ameristeel, Boeing and the Distribution Service Centers for Winn-Dixie, Publix and Bridgestone/Firestone are within eight miles. Leisure guests can take advantage of the easy freeway access our Jacksonville hotel provides to Florida's famous beaches or challenge themselves on one of the area's premier golf courses. Downtown Jacksonville is just 12 miles away, while TIAA Stadium, home to the NFL Jaguars and the Gator Bowl, is only 20 miles from our new West Jacksonville hotel. No matter the reason for your visit, you will love our West Jacksonville hotel's complimentary high-speed Internet access. As a smoke-free property, we're proud to offer healthy choices in our Fitness Center and Express Start breakfast bar. You will delight in the modern look of our rooms with their big flat panel TVs and cozy line of signature bedding. We want you to make the Holiday Inn Express Chaffee-Jacksonville West your Florida home away from home.
The Rooms Shower Stall was Dirty, No Clock in the room. The breakfast was Cold and not much Variety with the Eggs, one kind only loaded with cheese. The dinning areas floors were sticky like they were mopped with a dirty mop. This is the first unpleasant experience I've ever had at a Holiday Inn.
Posted byCorporate
onApril 9, 2025
Hi Valued Guest,
We appreciate your stay at the Holiday Inn Express & Suites Chaffee-Jacksonville West. Thank you for being an IHG One Rewards member.
Holiday Inn Express prides itself on providing a seamless and hassle-free experience for guests on the go. I am sorry for what happened during your visit. Your feedback is highly valued. I have promptly shared your comments with our dedicated hotel management team. I am confident that they will take action to address the situation and make necessary improvements. We are committed to ensuring that your future stay with us is exceptional.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
The closest hotel to Inner Harbor!
Be charmed at Staybridge Suites Baltimore - Inner Harbor , offering modern, clean and spacious suites in the restored 1904 Chamber of Commerce Historic Building. Ideal for corporate & leisure traveler for short or extended stays .
Our unbeatable location is central to many hospitals including Johns Hopkins Hospital, Mercy Hospital, Maryland Proton Center Treatment and University of Maryland Medical Center (UMMC) . We are located within walking distance to the National Aquarium at the scenic Inner Harbor, restaurants, shops, the Baltimore Convention Center, Oriole Park at Camden Yards, and City Hall . Additionally, we are easily accessible to major highways . Valet parking is available.
Spacious suites include fully-equipped kitchens with full-size fridge with freezer, stove top, microwave, coffee maker, dishwasher, dishes, silverware, and cookware. You'll find the comfort of home-away-from-home convenience with additional features such as 42" flat screen TVs , free Wi-Fi, free self laundry facilities and 24/7 fitness center . You'll be sure to start your day the right way with our hot and delicious complimentary breakfast daily!
Our hotel is pet-friendly for guests traveling with furry companions in select suites and allows both cats and dogs.
I booked this hotel because I am an IHG member, and the price was somewhat lower than other hotels in the immediate area. I also thought that the building looked very cool. I was disappointed in that some of the staff members were not friendly, to the extent that they seem to put out whenever they were asked a question or given a request to correct something. While the building is cool, the hotel itself is showing its age. Not insignificant is the fact that the neighborhood near the hotel is not one I would prefer to frequent given the types of bars and restaurants there. I was advised to not be out on the street at all after dark by people from the area.
Posted byCorporate
onApril 9, 2025
Hi Traveler,
We appreciate your stay at the Staybridge Suites Baltimore - Inner Harbor. Thank you for being an IHG One Rewards Gold Elite member.
We want our guests to feel comfortable and at home at Staybridge Suites. I'm sorry to learn about the situation. I shared your feedback with the hotel management so that they will take the necessary actions to improve guest satisfaction. Their resolution will make your next stay with us better than the last.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Experience southern hospitality at the Holiday Inn Express & Suites Charleston Downtown-WestEdge. Our hotel is located just minutes away from Charleston’s historic district giving guests the perfect place to stay for all your Lowcountry adventures. We are within walking distance of the new and modern WestEdge Retail Center and Joe Riley Baseball Field, home of the Charleston Riverdogs. The Citadel, College of Charleston, and The Medical University of South Carolina are locally close by. The hotel is centrally located in the Charleston area's many historic plantations, golf courses, and pristine beaches. If you’d rather spend the day in, our Charleston hotel offers a complimentary Express Start hot breakfast buffet, a beautiful outdoor saltwater pool, an open patio terrace to enjoy the city views and a spacious lounge located in our lobby with a self-serve wine and beer tap. Experience quality guest service, exceptional comfort, and convenience at Holiday Inn Express & Suites Charleston Downtown-WestEdge.
Where do I begin? Since we were in town for a family wedding, we decided to pay extra for a larger room (one bedroom suite) so that we had space to move around and get ready. The room size was good, but the functionality was HORRIBLE. All the space in the world but it only contained what a regular room has, with the addition of a waste of space bar area that had no lighting and a broken wine fridge. Seeing as we were there for a wedding, we needed to make use of the safe. We couldn’t since the door wasn’t accessible from how it was placed in the tiny closet. It wasn’t even plugged in to use. Then there was the broken coffee maker, shower that leaked water all over the floor, the conditioner bottle that didn’t have conditioner in it (and tangled my hair up), no table, running out of breakfast before breakfast was over, and more, but the worst was the experience with the employee at the desk late at night on our first day. The room lacked sheets and pillows for the sofa bed, so we had to request those from the desk. Management was made aware and contacted me to offer points compensation, but after looking back at this experience, it should have been more and I don’t think will be staying at this location again. I’ve stayed many times, but I’m moving on and will stick to another brand the next time I’m in town.
Posted byCorporate
onApril 9, 2025
Hi AprilD,
We appreciate your Silver Elite membership with IHG® One Rewards and thank you again for your stay at Holiday Inn Express & Suites Charleston Downtown - West Edge. We aim to offer an inviting place to rest and recharge. I am sorry we missed making your stay seamless this time.
I've shared your comments with our hotel management. I trust that they'll take the necessary actions to ensure we live up to our customers' desired hospitality and level of comfort.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P. Case Manager IHG Hotels & Resorts Service
The Holiday Inn Express Frisco Legacy Park Area is centrally located and provides easy access to Riders Field (formerly Dr. Pepper Ball Park), FC Dallas Stadium, Strikz, Heritage Museum, Frisco Convention Center and much more. Stroll through Central Park or shop at Stonebriar Centre and The Shops at Legacy for not just shopping but dining and entertainment options.
Business travelers will appreciate that we keep you connected with our free WiFi, as well as copy and printer services in the 24-hour business center. Riders Field, formerly known as Dr Pepper Ball Park, Snapple, Ericsson, Oracle, and Siemens are just a few of the companies that call Frisco their home base.
Relax in your completely renovated room featuring a vibrant new contemporary look and thoughtful amenities, including a 44-inch LCD TV, workstation, mini refrigerator and microwave. If you’re hungry, you can head downstairs to our Suite Shop, which is open 24 hours. Enjoy a swim in our crystal-clear outdoor pool or energize in our onsite Fitness Center.
Whether planning a social occasion or a corporate meeting, our 1812 sq ft of meeting space and outside catering services will make your next event a success. Enjoy value and comfort with the Holiday Inn Express Frisco Legacy Park Area.
My recent stay at the Holiday Inn Express Frisco did not rise to my expectations. As a Silver Elite traveller,I choose IHG hotels because they are consistently reliable and give good value. Frisco did not measure up and I will not return to this hotel. The front desk was chaotic(training new employees?) and our room had no desk lamp, making it difficult to do work. The TV setup was a nightmare, with TWO remote controls and the customer tasked with finding the correct HDMI, input, etc. I gave up and called the front desk for help. I was told to read the instruction card in the room. Why do I need an instruction card to TURN ON THE TV?? And when I checked the card, the font was so small, I couldn't read it even with my reader glasses! I did not watch TV that night.
Posted byCorporate
onApril 9, 2025
Hi Sanjam1011 ,
Thank you for choosing to stay at our Holiday Inn Express Frisco Legacy Park Area and for sharing your feedback. We value your business for being a Silver Elite member of IHG One Rewards.
While I am glad you found our hotel in a great spot, I'm sorry to learn about what happened. I have shared your comments with our local hotel team. I am sure they will take the necessary steps to address your concerns.
I hope you will consider staying with us again should your travels bring you back to the Frisco Legacy Park Area.
All the best,
Jayford Q, Case Manager IHG Hotels & Resorts Service
Your Pet Friendly Hotel in Cleveland, TN Off I-75 Exit 25 Our distinctive and modern hotel is located in the heart of Cleveland, TN . We are just three miles from shopping, movie theaters, and the Cleveland Greenway Trail . The Ocoee River is a 26-mile drive from our hotel where you can enjoy first class white water rafting. We are near Lee University, Perry Stone Ministries, Cleveland State University, the Church of God International Offices, Mars, Omega Center International, Life Care, Olin Chemical, Eaton, Whirlpool, Koch Industries, Duracell, Wacker, Amazon, and Red Clay Park. Start your day with a cooked to order breakfast at our on-site full-service bar and restaurant known as Toast to Toast . After a day of adventure, stop back in and sip on one of our signature cocktails followed by a tasty dish cooked just for you. During your stay, you will enjoy our well-appointed guest rooms complete with plush bedding, mini fridges, microwaves, Keurig coffee makers and 50" 4K TVs. We also offer an on-site Fitness Center, seasonal outdoor pool, free Wi-Fi, free parking and ChargePoint Electric Vehicle charging stations to keep your vehicle all charged up. Whether traveling for business or leisure, the Holiday Inn Cleveland, TN is delighted to be at your service.
Unacceptable front desk personnel and room quality. To many excuses!
ByLCinOHfromCentral Ohio
Due to two (2) unsatisfactory handicapped rooms, ended up moving to a non handicapped room. The front desk did not call me back when I called for assistance that evening And when checking out, left a message for the manager to call, as she was not in yet.
She never called back either.
Since I had to call back as no call was returned to either call, I was not happy. Too many excuses for their lack of concern. Was chided for using the words ‘Bull Shat’ in describing their lack of assistance and arrogance.
Names available if needed. Suffice it to say, we wont be back. Their front desk needs to learn how to handle upset customers that were not treated well! That was THE EXPERIENCE my wife and I at this IHG property!
Going back to HAMPTON INNS.
Posted byCorporate
onApril 9, 2025
Hi LCinOH,
We appreciate your stay at the Holiday Inn Cleveland. Thank you for being an IHG One Rewards member.
We want to leave our guests with irresistible smiles when staying with us, and I am sorry to learn about your stay. Your feedback is important to us. I have quickly shared your comments with our hotel management, and I am confident that they will take immediate steps to address the situation and make the necessary improvements.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express and Suites Little Rock Downtown. Conveniently located off Interstate 30, in a quiet Downtown neighborhood, we are just minutes from the Bill and Hillary Clinton National Airport. During your stay, you will enjoy easy access to local neighboring attractions such as the Statehouse Convention Center, Simmons Arena, Children's Museum of Discovery, Clinton Presidential Library, and Heifer Int. Our corporate clientele will find us conveniently located near the Regions Center, Stephens, Inc., and Simmons Bank Building.
Be sure to find the perfect gift or souvenir from one of our nearby Little Rock River Market District shops. Grab a bite from one of Little Rock's acclaimed restaurants and entertainment venues, such as Camp Taco, Lost Forty Brewing, the Rail Yard, Fidel and co coffee roasters (all withing walking distance!) Sticky Fingers, Gus's Fried Chicken, Dugan's Irish Pub, Samantha's Tap Room, Cache, and Sony William's Steak House. Visit any of our friendly staff for dining, shopping, and entertainment recommendations! After a long day of work or play, our spacious guest rooms and suites are the perfect place to relax. Complimentary Wi-Fi, 50 inches televisions, refrigerators, and microwaves are available in each room. In addition, we invite you to enjoy our indoor heated saltwater pool, 24-hour Fitness Center, and welcoming lobby lounge. Don't miss our delicious, hot breakfast buffet every morning!
This new hotel is very nice and the staff were friendly. The reason I am unable to recommend is due to the noise. The hotel sits right next to a highway and the city ambulances stage near there, so everytime they get a call, they turn on the sirens and drive right next to the hotel.
Posted byCorporate
onApril 9, 2025
Hi Bryan,
We appreciate you for being one of our IHG One Rewards Gold Elite members. Thank you for staying at the Holiday Inn Express and Suites Little Rock Downtown and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Our hotel is centrally located in Albuquerque, NM, just two blocks north of I-40 and one exit west of I-25. We’re across from the Indian Pueblo Cultural Center, one mile from the Albuquerque Old Town Plaza, and only 10 minutes from Albuquerque International Airport (ABQ).
For business travelers, our hotel is conveniently close to key organizations such as BIA, BIH, BLM, and Kirtland Air Force Base. Enjoy our 24-hour business center, three meeting rooms for your important gatherings, and complimentary high-speed Wi-Fi for seamless remote work.
On vacation? Our Albuquerque hotel serves as the perfect home base for exploring attractions like Petroglyph National Monument, Sandia Peak Tramway, and ABQ BioPark Zoo—each less than 20 minutes away. We offer a selection of pet-friendly rooms and a free, hot breakfast to energize your family each morning.
Call us now to book your stay. We look forward to welcoming you!
I made reservations for a two-queen bed suite. However, when checking in I was given a King standard room. After some shuffling at the check-in counter I was given a King bed suite. Then once in the room I find the WIFI is not working. A call to the front desk confirmed the WIFI was down. I would have rated my stay as a 4-4.5 stars but with no WIFI there's no way my overall experience was above 3 stars. This stay was 9 days into an 11 day road-trip and this is the only time there was confusion with the reservations and the only hotel without a functioning WIFI.
Posted byCorporate
onApril 9, 2025
Hi Frank's,
Thank you for being one of our IHG® One Rewards members. We appreciate you for staying at the Holiday Inn Express and Suites Albuquerque Historic Old Town and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
EXPLORE EXHILARATING NEW YORK CITY FROM OUR CHELSEA HOTEL! The newly renovated Holiday Inn Express NYC - Chelsea places you near top attractions and big businesses with maximum ease. Our newly remodeled accommodations feature contemporary design, thoughtful amenities, and flex space to keep you productive. Stay connected with free Wi-Fi, charging stations, streaming TV, and access to an on-site business center. Start each day with a delicious hot breakfast that’s always our courtesy and recharge at the fitness center allowing you to maintain your wellness routine even when you travel. While staying in NYC, take advantage of our prime location. Situated between SoHo and Central Park near Madison Square Garden, Penn Station, Hudson Yards with many major corporations close by. Plus, convenient access to the Empire State Building, High Line Park, Rockefeller Center, Jacob Javits Center, Times Square and Chelsea Market. Stroll along to see the many NYC attractions like world-class museums, the dynamic arts & culture scene, exceptional shopping, and a multitude of dining choices. It’s all yours to explore, right outside our doors.
My husband and I stayed in this hotel recently, I chose this hotel for our anniversary as it is very convenient to go to different places. As a member I got ammenity bag during the checked in and I appreciate it, the guy that check us in is very friendly and accommodating . But my request did not happen at all, I asked for city view and Away from the elevator but we literally got assigned next to the elevator LOL. I asked for late checked out but for some reason we heard a knock on the door around 10:30AM (just not sure if its to our room or next door but it was so loud) and we know we have a late check out so we didn't bother to open the door.
After checked out we store our bags and when we comeback to get our bags the women on the front desk is not soooooo friendly, he just ask my husband if he can see our bags and she let him get it by himself without even looking.
We both questioned it cos how can you let a person get it by himself you work on the desk you should help or at least look to make sure it his belongings. What if its some other people taking other stuff that isn't theirs.
Posted byCorporate
onApril 9, 2025
Hi Caithy,
Thank you for being one of our IHG One Rewards and IHG Business Rewards members. We appreciate you for staying at the Holiday Inn Express and Suites New York City Chelsea during your anniversary and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R. Case Manager IHG Hotels & Resorts Service
Welcome to the newly renovated Candlewood Suites NE Stafford. We offer rooms with modern amenities a countertop stove, fully equipped kitchen with all the utensils you might need, a microwave, and a full-size refrigerator. You can easily do your laundry any time of the day (or night) in our courtesy laundry room, you can also buy detergents, Clorox and fabric softener at our convenient front desk store. Please enjoy our well-equipped gym open 24 hours a day, even on the weekends!!
Kirat was nice and helpful. The hotel had an Oder in the hallway and rooms. Towels weren’t available and staff had to be called back in to wash towels.
Posted byCorporate
onApril 9, 2025
Hello Pablo,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for staying with our Candlewood Suites.
We always ensure the best hospitality in town. I am sorry about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J. eMedia Coordinator IHG Hotels and Resorts Service