Welcome to the Holiday Inn Express & Suites Hotel Bloomington-Normal, Illinois! Take exit 167 off I 55 and you're in the Heart of Bloomington / Normal on Veterans Parkway. We're close to Central Illinois Regional Airport and Amtrak. State Farm, Country Companies, Growmark and Bridgestone Firestone are all within a mile! Our Hotel is near area attractions and easy access to Rivian Motors - Prairie Aviation Museum - Grossinger Motors Arena - Illinois Fire Juniors Soccer Club - Illinois State University - Wesleyan University - Heartland College - Lincoln College - OSF Saint Joseph Hospital - Carle Bromenn Hospital.
Our Hotel has Meeting Space for 100 and Indoor Heated Pool and Hot Tub! Free Hot Breakfast Buffet included!
18 Suites are divided by French Doors
Do not ever check in with a service animal and I would recommend no one go there they are rude and obnoxious all the way around
ByJ... KfromNormal, Illinois
Against Federal Ada laws I was upcharged $25 a night for a service animal! Please don't ever go there with the service animal. I would recommend nobody stay there ever unless everything else in town is completely booked and you can't find a VRBO or an Airbnb. That would be an absolute last resort. I would actually rather stay in my car than staying that terrible establishment!
Posted byCorporate
onApril 15, 2025
Hi J... K,
Thank you for staying at the Holiday Inn Express Bloomington - Normal and sharing your experience. We appreciate you for being one of our IHG® One Rewards Silver Elite members, and we value your loyalty since 2013.
We aim to deliver quality service and excellent hospitality, and I am sorry to learn about the conditions that prevented you from having a pleasant stay. I shared your feedback with our hotel management on this concern so they could take swift measures to avoid a repeat situation. I have also sent you a private message to discuss this further.
I hope we’ll remain your dependable choice, as we promise to make the value of your experience worth it for all the right reasons.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Dive into relaxation at Holiday Inn Port St. Lucie, your tropical oasis away from home! Whether you're here for business or leisure, we're here to make your stay unforgettable. Conveniently located just 4.9 miles from Florida’s Turnpike Exit 142, our hotel invites you to unwind by our picturesque grotto pool and rejuvenating hot tub, all while sipping on a refreshing beverage from our lounge. Indulge in delectable dining at Gatwick’s, our on-site restaurant, or grab a snack from our 24-hour Gift Shop.
Our accommodations feature everything you need for a comfortable stay, including mini-refrigerators, Keurig coffee makers, and guest laundry facilities. Need a microwave? Just ask! Plus, stay connected with complimentary high-speed wireless Internet access throughout the hotel. Explore the vibrant attractions of Port St. Lucie during your stay, from the sun-kissed beaches to renowned golf courses and seafood delights at eateries like Red Crab, Conchy Joe’s, Mulligans or family fun at Bar and Dave and Busters. Families will love nearby entertainment options of Urban Air Adventures and Clover Park, home of the NY Mets spring training.
With ample parking for tractor-trailers and RVs, as well as proximity to Mid-Florida Union Event Center and Treasure Coast Mall, we're your gateway to all that Port St. Lucie has to offer. Splash into relaxation and adventure at Holiday Inn Port St. Lucie- your gateway to the Sunshine State's Treasures!
The signs in the lobby talk about celebrating ongoing renovations, but we saw no workers doing that in the 4 days we stayed at your property. The only sign of possible work being done was an extension cord that was removed from the hall on the last day we were there. May I suggest you remove those signs because all they do is glaringly point out that your property is old and worn out. It's insulting because you really aren't doing anything to celebrate. We asked if there was another jacuzzi room and we were told, yes, 3 others, but they are all closed due to the wonderful renovations that you're celebrating. The fitness room had been closed for at least a year (per front desk), which we were notified of only 3 days prior to our stay. Your rate policy stated that we could not cancel without forfeiting one night's stay and would lose all if we canceled less than 3 days prior. This did not give us time to find another hotel to stay at. The room had a strong bleach smell when we arrived which was later replaced with strong musty odor for the remainder of our stay. We mentioned this to the front desk, and they said they would bring a dehumidifier up, but we never saw one. We constantly ran the loud, half broken, bathroom fan, hoping to alleviate some of the smell, but that didn't help. We stayed in a room with a jetted tub which was difficult and dangerous to enter and exit. My wife slid into the tub causing her other leg to hit the edge of the tub and has a bruise to prove it. The step should be a cut out, and the inside of the tub should have non-slip treads, as it was very slippery with or without water present. When we booked, we expected breakfast would be included it, because it used to be, but it was not, adding significant expense and inconvenience to our trip. Disappointed is an understatement.
Posted byCorporate
onApril 15, 2025
Hi Bill's Kid,
Thank you for staying and choosing our Holiday Inn Port Saint Lucie for your family's accommodation needs. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and elevate guests' experience.
We look forward to welcoming you again on your future travels!
Stay safe,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to avid hotel Summerville in Summerville, SC. Situated just a short drive from downtown Charleston, Trident Medical Center, and the picturesque Magnolia Plantation and Gardens, our hotel offers a convenient base for both business and leisure travelers.
At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day.
At avid hotels, we focus on the essentials that make a difference. Enjoy your stay at avid hotel Summerville.
Very small , no closet can barely move around the bed
Posted byCorporate
onApril 15, 2025
Hi Tee71#,
Thank you for staying and choosing our avid hotels Summerville. We appreciate you being a member of our IHG® One Rewards program!
Complete guest satisfaction is our topmost priority. I'm sorry we've missed the mark. I shared this with our hotel management team. I trust that the actions to be taken will make your next stay better than the last!
We look forward to hosting your stay again for your future accommodation needs!
Stay safe,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to the newly renovated Holiday Inn Express & Suites Bradenton West, one of Bradenton Florida's best hotels. We are located less than one mile from IMG Academy and 5 miles from beautiful Anna Maria Island. We welcome visitors who are in town watching the Pittsburgh Pirates Spring Training or attending an event at Premier Sports Complex.
Our hotel's leisure guests know that the best Florida beaches are nearby, so plan to spend the day exploring Anna Maria Island or visiting the Bishop Museum of Science and Nature. The Ringling Museum is a great way to spend a day with your family and its only 8 miles away!
Our accommodations also offer free Wi-Fi, parking and hot breakfast. Maintain your workout routine at our 24-hour fitness center or go for a swim in our outdoor heated pool. Each room is equipped with a microwave, mini-refrigerator, Keurig, 43" adjustable mount TV, Numerous plug outlets and in-room safe. Suites also include pull out sofas, and 2nd TV.
The property is a little rundown, and the rooms have broken and beat up furnishings. The 3rd floor hallway and rooms smell like a combo of stale cigarettes and mildew. We rented 2 rooms and they both smelled that way.
Posted byCorporate
onApril 15, 2025
Hi SarahM,
I am glad to have been a host to one of our valued IHG® One Rewards Silver Elite members. Thank you for staying at the Holiday Inn Express Bradenton West for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L. Case Manager IHG Hotels & Resorts Service
Holiday Inn Nashville Downtown-Stadium is your gateway to Music City! Located near Nissan Stadium, Bridgestone Arena, and downtown attractions like Lower Broadway and "Honky Tonk Highway" our downtown Nashville hotel offers convenient shuttle service and easy access to top attractions. Just eight miles from Nashville International Airport (BNA), our hotel is ideal for both business and leisure travelers.
Host meetings and events in our 8,500 square feet versatile venue with catering and free Wi-Fi. Savor breakfast and dinner at East Bank Bar & Grille, and enjoy top amenities like a Fitness Center, indoor pool, and Sundries shop.
Unwind in spacious guest rooms with pillow-top mattresses and Dove amenities. Stay where comfort and convenience blend with exceptional Southern hospitality in the heart of Nashville!
Failure to provide customer service from the manager Tasha, additional charges made to my card, hot water is a milky color, elevators out of service
ByRamblinBob
I was charged additional amount on card for breakfast even though it was included with my reservation and I gave the voucher to the breakfast attendant. Have called 4 times over a month to have issue resolved. First time, was told it would be credited. Second time was told manager (Tasha) would call me back. She did not. Third time, spoke to Tasha and was told it would be credited. Fourth time was sent to Tahsa's voicemail and she has failed to return my call. Finally had to dispute charge with credit card company. Hot water in room had a milky color. Was not clear as water should be. The elevators always have issues. Using the stairs is not an option because the door to the stairs is outside the building, is locked and cannot be opened with a key card. All these issues could be forgiven if the charge was refunded and if the manager showed enough respect to follow through and return phone calls. The breakfast attendant, Angel, and the front desk agent, Brayden, are both great.
Posted byCorporate
onApril 15, 2025
Hi RamblinBob,
Thank you for being one of our IHG® One Rewards Diamond Elite members and for choosing to stay at the Holiday Inn Nashville Downtown-Stadium.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about your experience. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management for us to improve and deliver exceptional hospitality. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
The Charlotte University Hotel The Holiday Inn Charlotte University is north of Center City and right on I-85, making it convenient to the multitude of businesses and exciting attractions. Charlotte University City is a prominent financial center, and houses such businesses as Electrolux, AT&T, TIAA, Equitable, Norfolk Southern Wells Fargo, Walmart, Carrier. Atrium Health University City and UNCC are within walking distance. Finish the night with free Wi-Fi, and a movie on our 37-inch flat-screen. If you're here to get away from work for a change, we are just minutes from some spectacular hot spots as well! See a race at the Charlotte Motor Speedway or visit the NASCAR Hall of Fame. Sit under the stars at PNC Music Pavilion and hear your favorite bands or just go shopping at IKEA furniture and the Concord Mills Outlet Mall. Our Red Sky Lounge and Grille will provide a fun atmosphere for reliving the day and slowing down to a nice cool drink. Take an even longer break at the pool and catch up on your magazines as it's open all summer. Sleep in knowing that breakfast is always served hot and fresh and smiles are always genuine no matter the time! Book today and experience what you have always deserved at your Holiday Inn!
Almost the same issues- with a 6 year gap! In 2019, family experienced bed bugs.. now 6 years later, the toilet had body residue and the entire room smelled like feet !
Posted byCorporate
onApril 15, 2025
Hi QqDee25,
Thank you for staying at Holiday Inn Charlotte University and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2024.
Providing excellent hospitality and cleanliness is our top priority, and I'm sorry for what you experienced during your visit. I have shared your comments with the hotel management and will use your review to help us improve our service and develop ways to prevent any issues from reoccurring. I have also sent you a private message to extend our apologies.
We appreciate you for choosing our hotel for your accommodation needs. I hope you stay with us again.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to the avid hotel North Platte, home of Buffalo Bill. Located off I80 at Exit 177 South, our hotel is directly across from the D&N Event Center and the 20th Century Veterans Memorial. We are only 5 minutes away from Great Plains Hospital, Fort Cody and Mid Plains Community College.
Whether traveling for business or leisure, we focus on getting the essentials done right. Rest easy with premium pillow-top mattresses, quality bedding, blackout roller shades and spotlessly clean guestrooms. Stay connected with free Wi-Fi. Wake up to 24/7 bean-to-cup coffee and complimentary good all round breakfast. This hotel shares common areas with our sister property, Candlewood Suites North Platte, combining the modern design of avid hotels and the comfort of home of Candlewood Suites. Enjoy all of the benefits of avid hotels plus Candlewood Suites amenities such as the Outdoor Gazebo Grill and free laundry facilities.
Relax in North Platte in a modern hotel that gets everyday travel right, every time. Enjoy your stay at avid hotel North Platte.
I was double charged for the room as it was prepaid and then charged again on my credit card.
Posted byCorporate
onApril 15, 2025
Hi Petersgp,
Thank you for staying and sharing your experience at our avid hotels North Platte. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Boca West! Our Boca Raton hotel is conveniently located right off Florida's Turnpike exit 75 inside the Lakeside Center shopping plaza. The hotel's location makes it easy for guests to reach the best shopping, sports, food, and entertainment. Ideal for business and sports travelers, our hotel in Boca Raton is located only 15 minutes away from Boca corporate park and FAU Stadium. Some of the amenities to expect from the hotel are free parking, free Wi-Fi access, free breakfast, 24-hour front desk, business center, heated pool, meeting facility, and a 24-hour fitness center. Expect the best from in room amenities as your comfort is our priority. Those amenities include mini fridge, microwave, coffee makers, 55 in LCD HD TVs, free local calls, work desk, plenty of closet space, and your choice of a king or a double bedded room. Our front desk staff is extremely knowledgeable on local attractions and restaurants. We look forward to having you and giving you a taste of True Hospitality!
Staff did not correct any of the issues I brought up to their attention about my room. They texted me like they cared but when I responded they did not fix the actual issues. Breakfast is atrocious with no variety and staff was rude when they did not need to be.
Posted byCorporate
onApril 15, 2025
Hi Clint,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express Boca Raton-West.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better. I sent you a private message to discuss this further. I hope you read it at your most convenient time.
We look forward to hosting you again.
Kind regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Welcome to Holiday Inn Little Rock Airport Conference Center – Your Gateway to Little Rock Adventure!
Just 1 mile from Little Rock airport, our hotel offers comfort, convenience, and excitement. Discover Little Rock's pulse within 10 minutes – near Downtown, and The River Market Entertainment District. Explore cultural gems like the Museum of Discovery (4.1 mi), William J. Clinton Library and Museum (4 mi), and Little Rock Central High School National Historic Site (7.3 mi).
Our commitment goes beyond location. Unwind in our 201 guest rooms, designed for utmost comfort. The expansive convention center provides 40,000 sq. ft. of flexible meeting space. Enjoy a dip in the outdoor pool, stay connected with complimentary high-speed internet, and utilize the 24-hour business center.
Indulge at A/V8 Cafe for an exquisite breakfast buffet or Boston's Restaurant & Sports Bar for Lunch or Dinner . Experience seamless travel with our complimentary shuttle to/from Little Rock National Airport. Conveniently located off I-440, connecting I-30, I-40, and 67/167, our hotel ensures easy access.
We take pride in consistently delivering exceptional experiences. Your journey to this exciting destination starts at the Holiday Inn Little Rock Airport Conference Center – where hospitality meets adventure. Book your stay now and let us turn your moments into lasting memories.
After a month waiting for a manager to contact me about the mishandling of my room situation still no contact. A month ago I booked a bilateral suite and my room was intentionally given away. There was no solution other than to give me a basic queen room. Veronica I believe was her name openly told me the room was given away because it was not booked in a block for a group conference. Then preceeded to tell me another quest also booked the same type of room outside of the block and was able to keep there room. I'm highly disappointed in the what the situation was handled by staff on site as well as the customer service agents contacted by phone no one has reached out since I put in the complaint.
Posted byCorporate
onApril 15, 2025
Hi Valued Guest,
Thanks for staying at the Holiday Inn Little Rock-Airport-Conference Center. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2017. Our goal is to consistently provide superior service and accommodations. I am sorry to learn about your experience during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Many thanks for your comments. We hope to see you again and provide you with a pleasant experience.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Exceptional service meets comfort at the 2024 newly renovated Crowne Plaza San Diego - Mission Valley hotel. Nestled in the heart of San Diego, near a trolley bus stop, our pet-friendly paradise gives easy access to local attractions like the San Diego Zoo, SeaWorld, San Diego Beaches, Belmont Family Amusement Park, the USS Midway Museum, and the historic Old Town.
Savor onsite dining at Islands Restaurant & Bar. Stay active in our Fitness Center and outdoor pool, productive in our Business Center, and connected with free Wi-Fi. Collaborate and celebrate with over 40,000 sq ft of versatile indoor and outdoor venues with exquisite catering. At the end of the day, unwind in spacious guest rooms with amenities and premium bedding.
Experience comfort and luxury in San Diego!
The hotel is very beautiful, kids loved the coy fish ponds and kind housekeeping allowed my daughters to help with feeding. We payed for breakfast included for a room with my reservation being for 4 people, yet I only got to breakfast tickets. Also description give online said buffet breakfast yet breakfast was unconventional and menu made little sense for being near so many family attractions. The weather was cold in the evening yet onsite heating patio locations were all missing cushions and were obviously set up to not me used it was very unfortunate. I had never statyed at a crown plaza and even though it was a beautiful hotel I was fairly disappointed.
Posted byCorporate
onApril 15, 2025
Hi Markymarc,
Thank you for staying at our Crowne Plaza San Diego - Mission Valley during your leisure travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service