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- First review commentFebruary 14, 2017
- Last review commentApril 30, 2025
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Enjoy a contemporary hotel experience at Holiday Inn Bristol City Centre. Situated in the heart of this vibrant city at the gateway to the southwest, this modern hotel is minutes from Cabot Circus and Bristol Hippodrome. We are just off the M32 motorway and the onsite NCP car park means getting here is effortless. Enter our glass fronted lounge, where you will find quiet corners to meet for coffee and check email with wireless internet. There's space for up to 190 delegates to gather in the seven academy rooms. Your spacious guest room is an inviting environment for work with a media hub, work desk and air conditioning. Try your hand at hundreds of activities at the nearby Bristol Science Centre or explore historic Bristol, all minutes from our hotel. You can pack a picnic and enjoy the fresh air at Ashton Court Estate, venture over Bath or embrace the sea air at Weston Super Mare. The thriving business district, home of NHS, Lloyds Bank, BT, HSBC, IBM and NatWest is within walking distance and the Airbus, Rolls Royce and BAE Systems Plant at Filton is a 15 minute drive away. Unwind with a few drinks in our stylish bar and lounge which has 32 inch wall mounted TVs showing news and sports.
Overall
1 out of 5
A very poor experince-deeply dissapointed with this hotel
By Edward Bristol
from Bristol
I am a diamond Elite Member. I stay in IHG hotels 3 nights a week. This is the worst experience that I have had in ten years. I booked this stay for my wife and I on our anniversary, with my hard won IHG points. We arrived and checked in without an issue, however the room was very noisy, although I accept that the behaviour of other guests cannot be guaranteed, but no attempt was made to police the situation. We went out in the evening and came back late, sleep was slightly disturbed by noisy neighbours, The issue came in the morning, We came to use the bathroom, which is of course part of ones arrangement with an hotel when booking, however, the only water that we could get to come from the shower heads was more like scalding hot steam, and it was simply impossible to wash. We were in a hurry to leave so there was no time to get an engineer to look at the issue, so we had to leave the hotel unwashed and smelly. Naturally, I complained to the receptionist who offered literally no assistance whatsoever. To make matters worse, it was evidently my responsibility to call the manager and make a complaint, no offer for him/her to contact us at all, until I insisted. No offer of compensation was made until I really took time to explain that our experience was ruined and then the receptionist could only offer a few points! I asked for and was subsequently granted a full refund although the receptionist explained this had to be done via the management as she was not authorised to help. It was left that a refund would be issued, however when I eventually received a call (after a missed one from an unattended mobile, answered by a non-English speaking person) The promise refund has suddenly evaporated to be replaced with a different offer. I was so deeply upset by this that I am seriously considering using another hotel chain after many years of faithful land profitable service to IHG.
Posted byCorporate
onApril 30, 2025
Hello Edward Bristol,
We appreciate your feedback. It's great to hear from our IHG One Rewards Diamond Elite member. Thanks for your loyalty since 2003 and thanks for always staying with our Holiday Inn.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Enjoy the convenient location of our Holiday Inn Express and Suites hotel. Downtown Farmington Hills, MI is just minutes away. Explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, Flint and Lansing, and is just off I 696 and Northwestern Highway. Detroit Metropolitan Airport is only 30 minutes away and the suburbs of West Bloomfield, Southfield, Novi and Royal Oak are only a short drive. Whether traveling for business or leisure, you will appreciate all of the amenities our hotel has to offer. Relax in one of our 105 guest rooms. Keep in touch with complimentary Wi-Fi throughout the hotel, or use our 24-hour Business Center. Take a swim in the indoor pool or unwind with a workout in our 24-hour Fitness Center. Guests can also enjoy a complimentary, hot breakfast each morning. For your convenience all guest rooms include a microwave, refrigerator and Keurig coffee maker. While you are here, visit the Holocaust Memorial Center which is just a mile from our hotel in Farmington Hills, MI. Other great attractions include the Detroit Zoo, Cranbrook Art Institute, Farmington Historical Museum, The Henry Ford Museum, Greektown, MGM Grand and Motor City Casinos, and so much more. Feel like shopping? Novi’s Twelve Oaks Mall and Troy’s Summerset Collection are just a short drive away.
Overall2 out of 5
Not a Great Place to Stay
By El Cid
from Michigan
Staff unfriendly, unwelcoming and pre-occupied. Suggest they work in another industry rather than the hospitality industry. Shower floor dangerous and slippery.
Hotel clean and room nicely appointed.
Hotel clean and room nicely appointed.
Posted byCorporate
onApril 30, 2025
Hello El Cid,
We appreciate your feedback. It's great to hear from our IHG One Rewards member. Thanks for your loyalty and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the new Holiday Inn Express & Suites Forney, Texas, located half a mile from downtown Forney, just 15 miles from Dallas, right off Hwy 80. Our hotel's location is ideal for leisure and business travelers since we're just minutes from Tanger Outlet Mall
In Forney, leisure patrons can enjoy plenty of nearby, exciting activities. You can enjoy visiting the Artisan and Farmers Market in downtown Forney. Spend a day touring Fair Park, then catch a game or performance at the American Airlines Center. The largest flea market in the US, Canton Trade Days, is just a short 30 minute drive from our location.
When you choose to "Stay Smart" in the Forney area, our hotel's amenities make your visit more comfortable. We have a Business Center with copy and print services, and we offer free high-speed, wired and wireless Internet access. We have an on-site Fitness Center, an outdoor pool, so you can stay in shape and unwind while you're here. The free Express Start Breakfast Bar is available every morning, too, and features a variety of tasty options like eggs, bacon and fruit. Make your reservations today!
Overall2 out of 5
Overall Eh Experience
By BSpill9
I will start out by saying I checked out a week early compared to the two weeks I was supposed to stay. I stay at a lot of Holiday Inn Express, and this was one of the worst ones I stayed in. The only true good thing for this hotel was it was 5 minutes from where I was working.
Upon arrival, I walked into the lobby and it had an odor to it that wasn't a clean smell. They had air freshener to try to mask it but felt it made it worse. When I checked in, I found one elevator was out of service but the other was still working. A few days later they had no elevators at all as both were down. I've stayed in more hotels than my own home and can tell you that they usually have someone out same day or next day if there is an issue with the elevators due to ADA regulations and just overall
While the room was "clean", you could tell that it wasn't a well-maintained hotel from the cracked tile, scrapped paint, odors, and etc. I went to do laundry, and the laundry room was out of service. Luckily the night shift guy let me use the staff washer and dryer.
They lost water one day and I was not notified until I got back from work at 8 pm after being gone since 6am. They slipped a note under my door offering a full refund from that day it happened to when my stay was supposed to end if I checked out early. They had water back the same day but it had a slight sewage / waste smell to it.
The staff was fine except the first guy who helped me with the laundry. He was great.
I checked out early as my stay was just not enjoyable at all. Usually these hotels are very well kept with clean rooms and such but this one seemed subpar at best. I wish I took pictures. Very disappointing.
Posted byCorporate
onApril 30, 2025
Hello BSpill9,
We appreciate your feedback. It's great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2024 and thanks for always staying with our Holiday Inn Express And Suites.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Crowne Plaza Danang is centrally located between Hanoi, HCMC and the gateway to four UNESCO World Heritage Sites: Hue - the former imperial city, Hoi An - ancient town, My Son- holy land and Phong Nha-Ke Bang. Domestic and international leisure-seekers and professional meeting organizers will receive benefits by staying at Crowne Plaza Danang, the largest international upscale hotel along Danang Beach.Connect and socialize in Danang’s largest purpose-built entertainment centre right next to the hotel building and enjoy the various recreational facilities including the largest free-form infinity pool, water sports, and the Kid’s Zone where families and friends can come together. Our dedicated Crowne Meeting Director is your one point of contact assuring the success of your meeting with unrivalled options within the purpose-built integrated meeting centre featuring the largest ballroom and 8 individual function rooms and wide choices of meal plans with indoor and outdoor options. Experience seamless service at every interaction with our attentive and upbeat teams.
Overall3 out of 5
Need improvement in reception service
By r0ckvn
Please take this as positive for improvement. I have been to Crowne Plaza in Phu Quoc as well, but the Crowne Plazza in Da Nang is consider as below the standard from my perspective in terms of reception, for design, sizing and staff
Posted byCorporate
onApril 30, 2025
Hello r0ckvn,
We appreciate your feedback. It's great to hear from our IHG One Rewards Platinum Elite member. Thanks for your loyalty since 2022 and thanks for always staying with our Crowne Plaza.
We always ensure the best hospitality. I am sorry about the issues you had during your stay. I will be sharing your feedback with our hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
All Suite Hotel Near University of Memphis-Home of the Memphis Tigers, centrally located about 15 minutes from the Memphis International Airport.
Our Holiday Inn Memphis-Univ of Memphis hotel is directly across the street from the University of Memphis campus, where it is easy to take a stroll through the picturesque grounds. We are within walking distance of The Links at Galloway Golf Course and Audubon Park
Our hotel is just a short drive to Downtown Memphis home of NBA’s Grizzlies, Redbirds Baseball and famous Beale Street. All the fun and shopping at Overton Square in Midtown Memphis is only 10 minutes away.
If you're in town for business, we're near companies like Kellogg’s, FedEx, Deloitte, International Paper, Buckman and AutoZone. Our hotel's 24-hour business center offers a computer, printer and copier, and our meeting space is perfect for events large and small.
No matter what brings you to Memphis, our hotel's amenities help make it the perfect place to relax and enjoy your stay. You'll enjoy dining in our Medallion Restaurant where kids under 12 eat free, relax, and unwind in our Tiger Grille & Lounge. Keep up on your fitness routine in our 24-hour Fitness Center. Our all suite rooms feature Microwave and Refrigerators and are ideal for extended stays . Make reservations today to enjoy everything our smoke-free, pet friendly hotel has to offer!
Overall1 out of 5
Old and outdated
By LG2025
from Memphis TN
Outdated, old. Falling apart. Room was terrible for the price
Posted byCorporate
onApril 30, 2025
Hello LG2025,
We take great pride in meeting all our guests' needs and providing a smooth, enjoyable experience throughout your stay. I am sorry to learn about what happened. I have sent you a private message to continue our discussion. Please feel free to read it at your convenience.
Thank you for being a valued IHG One Rewards member and for choosing to stay at the Holiday Inn Memphis-University of Memphis for your business travel.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet.
Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options.
Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional.
Your Orlando adventure begins with us!
Overall1 out of 5
Horrible
By Debb
from NY
Avoid this hotel at all costs. It was beyond DIRTY. My parents, my children, and I couldn’t even walk on the floors in our room because there was a visible film on it from not being cleaned correctly (and not the salt water kind of film, the hasn’t been washed correctly in months kind of film) We even had to shower with shoes on. All of the furniture throughout floor 3, including our room furniture had dings and scratches. Our bathroom had broken floor tiles, rust, chipped paint, the tub was peeling and it had terrible water pressure. Even the ceilings had marks on them and possibly even mold, plus the air vents were dirty and dusty. The glass doors out to the restaurant had dirty hand marks all up and down them, not just from children but from adults and not being cleaned in who knows how long. The food in their restaurant was bad and the kitchen didn’t even have any pasta. The absolute worst part of the entire experience was the POOR CUSTOMER SERVICE at the front desk. When my mother tried to bring it to the girls attention at the front desk, I walked away and hesitated telling her all of the issues at that moment and told her it was because I was so displeased but made her aware she’d be hearing it in our review. Instead of her responding with a kind, prideful and proper standard of customer service, her response was “well if she won’t tell me what’s wrong, how can I fix it.” As a customer service representative and past property manager of ten years… the correct response should have been, “We’re sorry to hear this, what can we do to make it right so that you can enjoy your stay and be more comfortable here.” Instead the front desk girl was extremely rude and tried to flip it on me, as though it was my fault the hotel was TRASH. When we requested a room change, we were told nothing else was available. That was a LIE because I got right on my phone and pretended to be a new guest and what do you know… there were 3 rooms available that fit our needs. They failed every way they could have with making the customer happy. The man at the front desk (not even sure he was a front desk attendant but he was standing talking to the front desk girl) was additionally rude when my mom requested more towels for our room. He handed them over to her like she was asking for a lot, when we were just asking for a few extra towels because there were only 3 towels in our room. If you have any type of normal standard of living, DO NOT STAY HERE. They were dirty, they lied to us and the customer service was GARBAGE, just like the hotel! We should be fully refunded for our 1 night stay and when I told them I was going to be leaving an honest and specific review, they had no sense of urgency to fix anything so if there is a quality District or Regional Manager reading this, you should reach out to my mother with an offer to refund the entire stay. Let us know if you’d like photographic evidence of the gross hairball hanging from the light just out of the elevator on the 3rd floor because I have it! Officially the WORST hotel ever.
Posted byCorporate
onApril 30, 2025
Hi Debb,
Thank you for taking the time to share such detailed feedback. We sincerely apologize for the conditions and service shortcomings you and your family experienced during your stay. Cleanliness, guest comfort, and attentive service are priorities we take very seriously, and it is clear we did not meet those expectations. Your concerns regarding the room condition, public spaces, and interactions with the front desk team are alarming and will be thoroughly reviewed with our leadership team. For your safety and peace of mind, we appreciate you bringing these matters to our attention. A member of our senior management team will be reaching out directly to you and your family to discuss your experience further and work toward a resolution. Thank you again for helping us improve.
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
0points
0of 0voted this comment as helpful.
Welcome to our Syracuse, NY hotel less than a mile from Syracuse Hancock International Airport! Our hotel puts you within easy reach of Syracuse University, the New York State Fairgrounds, and Onondaga Lake Park. We’re right off the I-81, making it easy to explore New York State and the eastern US your way.
When you’re not out seeing the sights, there’s lots to enjoy at our hotel. Start each day with free breakfast, enjoy complimentary parking at our hotel, and use our free Wi-Fi to your heart’s content. Ask us about our Park and Fly programs, too! Our 24/7 shuttle can take you to and from the airport whenever you need a ride. Stretch out those travel-weary legs in our 24-hour fitness center and follow it up with a dip in our refreshing pool. Your newly renovated hotel room will welcome you in with soft sheets, a comfy lounge chair, and an ergonomic workspace. We look forward to welcoming you to our hotel near Syracuse Hancock International Airport!
Overall1 out of 5
Horrible service and dirty rooms!!!
By dmb_13614
from Morristown NY
We arrived at hotel at 4pm. Check in was at 3pm. The lobby was full of people also waiting to check in. No one's room was clean so we had to wait until 5pm for our room. We were going to an event so threw our luggage in the room and left. (We were already running late) When we arrived back to our room at 1am we realized our room was NEVER CLEANED!!! We went downstairs and told the front desk we were leaving. We wanted a full refund as we never stayed in the room! She then told us that we would have to call Monday to get a refund. We then drove home 2 hrs. Monday morning we called and were told NO REFUND!!! OUTRAGEOUS!!! So don't stay at IHG Holiday Inn in North Syracuse! The hotel is a DUMP!!!
Posted byCorporate
onApril 30, 2025
Hi dmb_13614,
We're sincerely sorry for the delay at check-in and the condition of your room, especially during a time-sensitive visit. This is not the experience we aim to provide, and we understand how frustrating it must have been. Your comments have been shared with our team to ensure immediate improvements are made.
-The Staff at Holiday Inn Express Syracuse Airport
0points
0of 0voted this comment as helpful.
Welcome to Crowne Plaza Danang City Centre Hotel!
Situated in the vibrant heart of Danang, our hotel is an ideal base for both business and leisure travelers, offering easy access to explore the city’s attractions.
With 283 well appointed guestrooms and suites across 31 storeys, each room provides stunning views of the city and the Han River, including the iconic Dragon Bridge. Enjoy a spacious environment featuring comfortable bedding, complimentary WiFi, a Smart TV, and a comfortable sofa for lounging with great views of Danang.
Our facilities include an Italian-inspired lobby lounge, an outdoor pool, and a fitness center equipped with modern machines. For relaxation, Breathe Spa offers personalized treatments to rejuvenate your body and mind. Discover a diverse menu at Embers & Leaves Restaurant and host your events in our versatile Grand Ballroom and meeting rooms.
At Crowne Plaza Danang City Centre, we focus on productivity and attentive service, creating a welcoming atmosphere for all our guests.
Overall1 out of 5
Worst check out experience in my 12 years IHG stay
By PatX
from Shenzhen
I pretty much enjoyed my two nights stay with this hotel up till the check out moment. I handed the room key card, obviously in a hurry and I was called back loudly by one of the lady working at the front desk. She asked me to stay there for a while( obviously to check whether there was any mini bar consumptions but she didn’t ask me directly) and then I had the worst, longest three minutes simply staying there and I wasn’t briefed any progress bisides being asked where is your other room key card ( since I asked two when checked in). My taxi waiting outside. And after two rounds of asking how’s going, I was greeted by the question that should have been asked politely longtime ago” have you used anything from the minibars “ and then I was allowed to live.
Free from prison .
I sent a couple of mails to the hotel and I didn’t get any response besides ironically I got the automatically generated email by saying thanks for staying with us, you got ** points and then I located this place to write this review.
Free from prison .
I sent a couple of mails to the hotel and I didn’t get any response besides ironically I got the automatically generated email by saying thanks for staying with us, you got ** points and then I located this place to write this review.
I’m still demanding a firm reply from this hotel although the chance might be rare. I wouldn’t recommend anyone to stay with this hotel although the staffs from club lounge were pretty welcoming.
The check out was too bad to be justified
The check out was too bad to be justified
Posted byCorporate
onApril 30, 2025
Hello PatX,
We strive to offer friendly and responsive service. I’m sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We appreciate you being a valued Diamond Elite member of IHG One Rewards and staying at our Crowne Plaza Danang City Centre.
We look forward to the opportunity to host you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Holiday Inn Express® Mexico Airport hotel is the best option for both business and leisure travelers due to its excellent location near Terminals 1 and 2 of the Airport. Within a short distance of the hotel, you will find the Palacio de los Deports, the Alfredo Harp Helú Stadium, the GNP Stadium and the Autódromo Hermanos Rodríguez. Enjoy concerts like Linkin Park,Kygo,Aespa,Justin Timberlake,C-KAN,Tri,Twenty One Pilots,Miranda,Chayanne,EDC,Justice,Vive Latino, Romance Fontaines,Shakira,Oliva Rodrigo, Empire Of the Sun, Stray Kids, Romance, Champion League LMB,Hombres G,Marco Antonio Solis,Smtown, Paulo Londra,Tecate Emblema,Latin Mafia,Nascar México,Bumbury,Enjambre,Estramboticos,Maluma,Kylie Minogue, Reels B, Duki,Oasis, Ghost,Coldplay,F1,Corona Capital , Flow Fest.
Overall1 out of 5
No fue a lo que estamos acostumbrados
By Lizofora
Ya nos hemos quedado en otras ocasiones y siempre con un muy buen servicio pero esta ocasiones no fue a lo que estamos acostumbrados. Nos quedamos en la habitación 123 y mi esposo y yo amanecimos con piquetes de chinche con los que aún estamos lideando. Estamos seguros que fue ahí por lo que les escribo para que pongan atención en el tema y esperamos no se vuelva a repetir.
Posted byCorporate
onApril 30, 2025
Buen día Lizofora,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Mexico Aeropuerto para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
New Bordeaux Lormont hotel with breakfast included, within a short distance from Lormont and Bordeaux’s attractions . Holiday Inn Express® Bordeaux Lormont Hotel is 25-minute drive from Bordeaux International Airport . Immerse yourself in Bordeaux’s history and visit all the nearby famous vineyards . Catch direct trains from Bordeaux's St. Jean Station , 5 miles away, to Paris, Toulouse and further away . Walk, cycle or cruise along the beautiful Garonne River , a few minutes away from the hotel . At this hotel you can enjoy: Express Start™ Breakfast included in the room rate, a free Wi-Fi throughout, all day dining and a on-site parking . Unwind in your smartly-designed Next Generation room with bedside USB ports , free Wi-Fi and a wall-mounted TV . Peckish? Order food from the All Day Dining menu and relax with a drink in the open plan lobby . Grab your caffeine fix from the bar and host informal meetings in the lounge.
Overall3 out of 5
Hotel sin vida
By Laur
from Pamplona
Me había alojado hace unos años y me pareció como vacío. Me sorprendió que no usaran la recepción para el proceso de check in check out, y que se hiciera desde la barra del bar, y que la misma camarera del desayuno fuera la recepcionista.
El desayuno muy justo, los huevos revueltos pastosos, y sin fruta fresca. Lo recordaba mejor.
No me reconocieron como IHG one reward member.
El desayuno muy justo, los huevos revueltos pastosos, y sin fruta fresca. Lo recordaba mejor.
No me reconocieron como IHG one reward member.
Posted byCorporate
onApril 30, 2025
Buen día Laur,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Diamond Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Bordeaux - Lormont ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
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