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Welcome to the pinnacle of Staybridge Suites® hospitality at our Seattle Fremont location, where we redefine the guest experience with an unwavering commitment to safety, comfort, and cleanliness. Nestled in the heart of Seattle, our upscale residential style hotel is strategically positioned in the vibrant Fremont neighborhood, just off I5 and exit 169. Minutes away from downtown. Step into a world of sophistication within our all suite hotel, where fully equipped kitchens grace your choice of suites. Find moments of rejuvenation in our inviting outdoor spaces. Lounge on our popular rooftop deck or savor the breathtaking panoramic views of Seattle and Lake Union from one of our many grilling areas. Have any furry friends? They are more than welcome in our pet friendly haven complete with a dedicated rooftop area. Whether you seek the convenience of complimentary laundry facilities, a refreshing dip in our indoor heated pool, or seamless connectivity with multiple major bus lines, our dedication is to ensure that every aspect of your stay exceeds expectations. At Staybridge Suites® we don't merely provide accommodations; we offer a sanctuary a home away from home where your peace of mind is our top priority. Your perfect stay awaits, where every detail is designed to elevate your experience and make your time with us truly memorable.
 
Overall
3 out of 5
3 out of 5
Room needs updated
By JGrid from Burbank, WA
The refrigerator door is pretty beat up. The lamp shade in the living room is tore up. There was a chunk of some kind of food under the front of the chair in the living room. The chair and foot stool were also stained to the point where I put the foot stool on the chair so no one would sit on it. TV channels in the living room were messed up. Workers tried to fix it and thought they did but it still didn't function correctly. Not a well kept room for the price.
Customer avatar
Posted by
onMay 3, 2025
Hi JGrid,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Staybridge Suites Seattle-Fremont.
We love for our guests to feel at ease while staying at our hotel, and I'm sorry to hear about your experience. Our team is passionate about providing the highest quality service, so I shared your feedback with our hotel management. I'm confident that necessary action will be taken to upscale the hotel standard.
Thank you for bringing this to our attention. We look forward to your next visit.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Wake Up Refreshed in the Heart of Austin Start your day energized and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Nestled along the scenic shores of Lady Bird Lake, our hotel boasts a premier location—less than a mile from the Austin Convention Center and just steps from the famous Rainey Street Entertainment District. Whether you’re here for business or leisure, you’ll love the convenience and charm of staying with us. Breathtaking Views & Unmatched Comfort Our smoke-free property offers stunning views of Lady Bird Lake (formerly known as Town Lake) and the downtown skyline. Business travelers appreciate being close to major companies like Oracle, Intel, the Texas State Capitol, and the Convention Center. Looking to balance work and play? Enjoy nearby outdoor adventures like biking, hiking, or kayaking—or take time to explore local landmarks like Zilker Park, the State Capitol, and the LBJ Presidential Library. Thoughtful Amenities to Enhance Your Stay We’re proud to offer complimentary high-speed Wi-Fi, free garage parking, a fully equipped Fitness Center, Business Center, and flexible meeting space for up to 200 guests. Take a dip in our rooftop outdoor pool while enjoying panoramic views of the lake. And when hunger strikes, The Boathouse Grill has you covered with a delicious breakfast and dinner menu designed to satisfy every appetite. No matter what brings you to Austin, let Holiday Inn Austin-Town Lake be your comfortable
 
Overall
3 out of 5
3 out of 5
Bed was great
By James from Austin tx
The ac unit was bad no one would fix it the room was so loud you could not get any sleep and the staff did not care at all
Customer avatar
Posted by
onMay 3, 2025
Hi James,
We appreciate you as an esteemed IHG One Rewards Gold Elite member and want to thank you for your recent stay at the Holiday Inn Austin-Town Lake.
We understand how important it is to get a good night’s sleep, and I am sorry to learn that your visit was not as restful as it should have been. Your feedback is important, and I have shared it with our local team to work on improvements aimed at elevating the experience for you and our future guests.
Thank you for allowing us the opportunity to host you, and we look forward to welcoming you back soon.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled in the natural wonder and breathtaking views of the Great Smoky Mountains, Holiday Inn Express in Downtown Gatlinburg offers guests an opportunity to stop and smell the pine trees. From 6:30 am to 9:30 am, we offer complimentary hot and cold breakfast items in our lobby. After, splash around in our water feature and enjoy waterslides, a heated indoor pool and an interactive children's splash zone. We offer free Wi-Fi and parking. On select nights, guests are invited to join in our evening attractions.
 
Overall
3 out of 5
3 out of 5
Nice but needs some maintenance
By Not applicable
Rooms are starting to show some wear and tear. My particular room, the shower is showing some rust and the water handle would not stay in place for warm water.
Outlets are very loose and hard to use.
Customer avatar
Posted by
onMay 3, 2025
Hi Valued Guest,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express Gatlinburg Downtown.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center. Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina. The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events. We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
 
Overall
3 out of 5
3 out of 5
Sadly disappointed. Front desk staff made a horrible first impression.
By Dr. M. Fritte from Texas
I already submitted this. It is too much for what you get. The "restaurant" was not open. The bar prices were nuts. The front desk staff was rude on check in and not friendly or helpful. It made for a very distasteful first impression. I had asked for a do not disturb card for my room and was told they did not have any, and would have housekeeping bring me one. Never happened. Parking is too expensive. There are hidden charges, and charges for everything, not explained in the room price totals. It would be nice if they offered assistance with luggage. It is a very cold environment. Not at all welcoming. This is a 2 star motel at best.
Customer avatar
Posted by
onMay 3, 2025
Hi Dr. M. Fritte,
We are excited to have you as one of our valued IHG One Rewards members, and we sincerely thank you for choosing the Holiday Inn Corpus Christi Downtown Marina for your recent visit.
While we strive to create a perfect environment for our guests to rest and unwind, I'm sorry to hear that your experience didn’t reflect that. Thank you for highlighting these as part of your comments; I have shared your insights with our hotel team to ensure we address them effectively and help us with future improvements.
We hope to have the pleasure of welcoming you back soon to provide a much-improved experience.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
When you visit Sacramento, you'll find everything you need at our newly renovated hotel. The Sacramento International Airport is only 4.5 miles away, which makes us the closest hotel. Our free, Airport Shuttle service (based on availability) is just one of the great perks we offer our guests. Corporate guests love our great location just off I-5, between downtown Sacramento and the Sacramento Airport, because our hotel's location makes it easy to avoid traffic and get to business meetings on-time, especially if they're at the Convention Center, just seven miles away. In addition, we have a 24-hour Business Center with copy, fax, and print services, as well as free Wi-Fi access. Leisure guests can visit everything from the Sleep Train Arena and Discovery Park to the Sacramento Zoo and the Sacramento Railroad Museum - all less than eight miles away. And when visiting Sacramento, California, our hotel's guests are encouraged to discover the history of Old Town Sacramento and everything else California's state capital has to offer. When you're staying at our hotel near the Sacramento Airport, you'll not only enjoy easy access to this beautiful city but unexpected amenities and excellent service. We offer 100 well-appointed rooms that are an oasis of comfort. There is a lovely outdoor, heated pool and spa and a well-equipped Fitness Center. Make the smart choice in Sacramento, California by choosing our hotel.
 
Overall
3 out of 5
3 out of 5
Great Location - Very Close to SMF; Walkable to Food, Shopping, Entertainment
By Joe T from Tulsa, OK
Modern and well appointed lobby. Clean and obviously well taken care of. The maintenance and housekeeping staff are to be commended.
The fitness center is very small and has minimal equipment; basically three treadmills and a set of dumbbells. There's enough there to get in a little cardio and a few lifting exercises, but not much else.
The pool is located off the front lobby and it was neat and clean with fresh pool towels available.
The food pantry had a minimal selection of treats. It struck me odd that there was no ice cream selections available for the kids, and there was no offering of any type of healthier choices. It was mostly comprised of junk food and a few frozen microwavable selections that had no nutritional value.
Worthy of important note; this HIE is stationed right in the center of shopping and eating establishments, and less than 10 minutes from SMF departure gates. The location is excellent.
The clerked that checked us in however, acted as if there were a thousand other places she'd rather be. Unfriendly, to a point of almost seeming angry that she had to check us in. She offered no information about the area or about the hotel's amenities (pool closing time, breakfast hours, etc) and no directions to our room. No worries. We gathered all that info on our own, but it was odd in comparison to other HEI properties.
Also worthy of note, the young lady who checked us out in the early morning was a pleasure. Very friendly and professional.
Customer avatar
Posted by
onMay 3, 2025
Hi JoeT,
Thank you for sharing your thoughts about your stay at our Holiday Inn Express & Suites Sacramento Airport Natomas. We appreciate you for keeping the IHG Hotels & Resorts properties as your preferred choice for your travel needs since 2007.
Thank you for your positive feedback on our hotel establishment. Providing excellent service and accommodation is our priority, and I am sorry that we missed making your experience seamless this time. We make an effort to ensure that relevant departments address the issues highlighted. I’ve shared your sentiments with the team, and I trust that your comments will be used to enhance our service and hospitality.

I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
STAY SMART AT OUR BEAUTIFULLY RENOVATED HOTEL! You'll find the comfort and convenience you need at our Holiday Inn Express & Suites Inverness 280; one of Birmingham's leading hotels. Located close to Interstate 459 and off of Highway 280, our hotel is the place to stay for easy access to the area's most popular businesses and attractions. We offer reasonable rates and a name you can trust, allowing you to "Stay Smart". Thoughtfully designed for the most distinguished business traveler, our contemporary hotel in Birmingham boasts 400 square feet of well appointed meeting space. Corporate guests can easily stay connected to the office with the use of our free WiFi and 24 hour business center. With a location near the Downtown Birmingham, The Summit Shopping Center and The Hoover Met Complex, the Holiday Inn Express & Suites is the most convenient place to stay off of Highway 280. Our Birmingham hotel is perfect for families in town visiting the Birmingham Zoo, visiting Samford University, The University of Alabama at Birmingham, cheering on their team, looking to shop or excited to try new dining. Unlike other Birmingham hotels, we offer an array of complimentary amenities to guarantee a comfortable stay, including a hot breakfast bar, 24 hour fitness center and indoor pool and jacuzzi. You'll find practical and contemporary accommodations when staying with us, so make your reservation today at the Holiday Inn Express Inverness 280!
 
Overall
1 out of 5
1 out of 5
Disappointing Stay Despite Diamond Status
By Pack37 from Madison, AL
As a long-time IHG Diamond Elite member, I expect a certain level of service and recognition when staying at Holiday Inn properties. Unfortunately, this recent stay was filled with inconveniences and left me questioning the brand’s commitment to guest satisfaction.
Check-in was underwhelming, to say the least. Not only was there no acknowledgment of my Diamond status, but there was also a noticeable lack of warmth or hospitality from the front desk. It felt like just another transaction, which was disappointing given my loyalty to IHG.
The room itself had several issues. The shower drain was broken, causing water to pool quickly. I reported the problem, but no effort was made to move me to a functioning room, which should have been a simple fix for a loyal guest. On top of that, the body wash dispenser was completely empty. I had to go out of my way to request some from the front desk, but unfortunately, it wasn’t available in time for my shower.
These may seem like small issues individually, but together they point to a lack of attention to detail and a disregard for guest comfort. I stay at IHG properties frequently, and this was not the standard I’ve come to expect.
Hopefully, this feedback will help improve service moving forward—especially for those who choose to stay loyal to the brand.
Customer avatar
Posted by
onMay 3, 2025
Hi Pack37,
Thank you for staying at the Holiday Inn Express & Suites Birmingham - Inverness 280. We appreciate having you as one of our IHG One Rewards Diamond Elite members.
We continue to push the boundaries of simplicity and friendly and responsive service when you need it. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our sincere apology.
I hope you will still include us as your travel buddy next time you come to the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Overlooking The Wharf, Washington D.C.'s vibrant new waterfront district, InterContinental Washington D.C. – The Wharf offers a resort-like retreat with effortless access to the city's most iconic attractions. Enjoy spectacular views of the Potomac River, a remarkable rooftop pool, and a tranquil onsite spa. Explore the nearby National Mall, Washington Monument, and the Smithsonian museums. Rest in splendor in our sophisticated and spacious rooms and suites.
 
Overall
3 out of 5
3 out of 5
Was our favorite place to stay in DC
By luellamay from Collingswood NJ
We have been staying at this hotel since it opened. It was beautiful and had top notch service. This stay they lost our car from valet; we had something wake us in the middle of the night-a drip so loud we all woke up and it wouldn't stop, the next night the alarm went off for no reason and I couldn't keep my device charged as all the outlets in the room didn't work. It needs updates and we didn't get an upgrade as a diamond member which was disappointing. They did leave a lovely bottle of wine/water and charcuterie tray that had been left out too long that it had gone bad. Nice idea but poor execution! No opener for the wine or water, LOL. We were supposed to receive a credit for the car hassle and instead they charged me more! Ugh. Always something it seems. The area is great and if they can get it together that would be nice!
Customer avatar
Posted by
onMay 3, 2025
Hi luellamay,
We appreciate you staying at the InterContinental Washington District of Columbia - The Wharf for your stay and taking the time to leave us feedback. I see you have been a Diamond Elite and Ambassador member with IHG One Rewards since 2018, and we appreciate your loyalty.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
"We asked ourselves what was important during a short stay and incorporated this into our range of services. An example of this is the coffee and tea station in the room." Liane Hamann, General Manager. The Holiday Inn Express® Augsburg is 15 minutes on foot from the historic centre . You can reach Augsburg's main station after a short drive by car. From the hotel, you can explore the historic old town and sights on foot, such as Augsburg Cathedral and the “Goldener Saal” (Golden Hall) in the Renaissance building of the city hall. The "Augsburger Puppenkiste" (marionette theatre) is known far beyond the city limits and houses an enchanting collection of puppets. In this hotel you can enjoy: - Coffee and tea station in your room - Wi-Fi included - Modern conference room with daylight - Start the day with our extended continental Express Start™ Breakfast , which is included in the overnight stay. (It is not possible to reduce the rate for breakfast). After an eventful day, you can relax in your modern room and let the evening fade away with a movie on the flatscreen TV. Breakfast is included in the overnight stay.
 
Overall
3 out of 5
3 out of 5
Kind's bed
By Dennis from Germany
Small uncomfortable room, especially for a family of three. The bed for the child was not ready, although it was prepared quickly enough. Unfortunately, this is not a place for a child to sleep comfortably. My preferences for accommodation were not taken into account.
Customer avatar
Posted by
onMay 3, 2025
Hi Dennis,
We appreciate you staying at the Holiday Inn Express Augsburg for your stay and for taking the time to leave us feedback. I see you have been a Gold Elite member with IHG One Rewards since 2011, and we appreciate your loyalty.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
Thank you again for the business you bring to our IHG Hotels and Resorts and we look forward to having the opportunity to share a more positive experience in the future.
Kind Regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the area’s newest hotel, the only property with an on-site restaurant, bar, and full-service meeting facilities! Conveniently located off I-72 and Route 51, we’re the top choice for both business and leisure travelers. Explore nearby attractions like The Devon Lakeshore Amphitheater, Scovill Zoo, and Millikin University. As the preferred hotel for local corporations, we proudly host guests from Ameren, ADM, Caterpillar, Primient, Mueller, Decatur Memorial Hospital, HSHS St. Mary’s Hospital and more. Whether you’re here for a meeting, a long-term project, or a corporate event, our modern accommodations and friendly service make us the best choice for a productive and comfortable stay. Sports teams appreciate our proximity to Rotary Park Sports Complex, Forsyth Park, Fairview Tennis Complex, Decatur Civic Center, Red Run Golf Course, Hickory Point Golf Course, Workman Field and the Decatur Indoor Sports Center. Our spacious, smoke-free rooms include microwaves and refrigerators. Enjoy our indoor saltwater pool, 24-hour fitness center, room service, and Market-24 convenience store. Grab a bite at Burger Theory , serving breakfast and dinner with 4,320 burger combinations, fresh salads, and a variety of local brews. It’s the perfect place to unwind with family, friends, or colleagues. Book your stay today and experience the best in hospitality at Holiday Inn & Suites Decatur/Forsyth!
 
Overall
1 out of 5
1 out of 5
BEWARE CORPORATE TRAVELER
By Disc golf jockey from Lincoln, NE
Did you know that if you book through a third party app, such as Concur or American Express, that you are NO LONGER ENTITLED TO POINTS FOR YOUR STAY!?!
How disappointing IHG. Seems you have gone the way of Southwest and taken one of the perks of business travel away from the people that depend on your accommodations. Looks like we can’t depend on you to be a valued member.
That’s ok @IHG, I can stay at another major brand and receive the perks that you now deny.
Customer avatar
Posted by
onMay 3, 2025
Hi Disc golf jockey,
Thank you for staying at the Holiday Inn & Suites Decatur-Forsyth. We appreciate having you as one of our IHG One Rewards Gold Elite members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our sincere apology.
I hope you will still include us as your travel buddy next time you come to the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites in Waynesboro, Virginia, nestled in the beautiful Shenandoah Valley. Enjoy everything our region has to offer from the great outdoors, restaurants, shopping, art, and history. Awaken your inner outdoors and explore in the nearby Shenandoah National Park and Skyline Drive at the Blue Ridge Mountain Parkway. Located less than 15 mins from the I-81 corridor and situated off Exit 94 from Interstate 64. Our newly built hotel is ideally located less than five miles from nTelos, Lumos Networks, McKee Foods, the Target Distribution Center, Hershey's Chocolate of Virginia and Invista, and Augusta Medical Center are just minutes away making our hotel the convenient choice for corporate travelers. Wake up to the amazing mountain views in our newly spacious guest rooms which feature refrigerators, microwave, Keurig coffee maker, a flat screen 50’ TV and high-speed wireless Internet access will make you feel right at home! We feature an array of amenities including a complimentary hot breakfast buffet, an indoor heated saltwater pool, a fitness center and we're pet-friendly so you can bring the four legged family members along. Need meeting space we got you covered. Stay on site to host a board meeting or training. We look forward to making your stay in Waynesboro an easy and relaxing one.
 
Overall
1 out of 5
1 out of 5
Dirty room
By Jami from Ky
First room was dirty and not made.. second room had an Oder like a pet or something but I was too tired to get another one. The room was initially $129 but later when I checked in it was $142. I ask for an adjustment but wouldn’t do it. Talked with morning people and they didn’t even apologize….
Customer avatar
Posted by
onMay 3, 2025
Hi Jami,
Thank you for staying at the Holiday Inn Express & Suites Waynesboro East. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our sincere apology.
I hope you will still include us as your travel buddy next time you come to the area.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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