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    February 14, 2017
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Modern Hotel in Pittsburgh, PA The Holiday Inn Express & Suites Pittsburgh West-Green offers accommodations and on-site amenities made with the needs of the modern traveler in mind with a location just off Interstate 376. Our hotel provides easy access to the David Lawrence Convention Center, Pittsburgh's Cultural District, Acrisure Stadium (Previously known as Heinz Field), PNC Park and PPG Paints Arena. Nearby attractions include Station Square, Gateway Clipper Fleet, Rivers Casino, Andy Warhol Museum, and Carnegie Science Center & Sports Works. We are close to area universities including Robert Morris University, Duquesne University, Point Park University, as well as the Oakland Universities of Pitt and Carnegie Mellon. Expect comfortable, contemporary accommodations and convenient on-site amenities including a heated indoor pool, a modern 24-hour Fitness Center, and a complimentary Express START™ breakfast during your stay. Stay on top of your fitness regimen in our 24-hour fitness center and make a splash in our indoor pool. A business center and meeting room are also available to meet your business needs. Those in on business will enjoy our proximity to offices for Foster Plaza and Golden Triangle corporations like Heinz, Alcoa, PPG and US Steel. Whatever brings you to Pittsburgh, enjoy your stay at our hotel.
 
Overall
3 out of 5
3 out of 5
Not the Best Experience - just okay
By Chris from Purcellville, VA
I originally asked for a room with two queen beds and was changed to a room with a sing King bed, which worked for my wife and I.
During our stay, we found that the room was spacious and the bed was very comfortable, leading to a good night's sleep. However, during our stay, we experienced several problems. The first problem was that the bathroom above us flooded, causing a lot of water to leak into our bathroom, which covered the toilet and floor in dirty water. Afterward, the floor outside the bathroom door remained extremely wet for the rest of the weekend, despite multiple attempts to dry it. I have no idea where the water was coming from, because I didn't spill any water outside the shower.
Breakfast at this hotel was lackluster. I alway book hotels that offer breakfast, but this one was disappointing. Only one woman was managing breakfast, and she was unable to keep up with the amount of food being eaten by the hotel patrons. As a result, food was constantly running short during breakfast. The food that was available also wasn't very high in quality, and was very greasy. Breakfast is not a strength of this hotel. This was probably the worst part of my experience.
Customer avatar
Posted by
onMay 16, 2025
Hi Chris,
We appreciate you joining the IHG One Rewards program and thank you for your stay with us at Holiday Inn Express & Suites Pittsburgh West - Green Tree. Our goal is to ensure you have an engaging and relaxing travel experience. I am sorry your stay was not as expected.

I've shared your comments with our hotel management. I’m confident they will take appropriate steps to address the concerns raised and improve our guest experience.
We remain committed to delivering the high level of service you deserve and hope to welcome you back for a more enjoyable stay in the future.
Warm regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy the well-appointed Holiday Inn Express, Hudson MA Located just off I-495 and I-290, the Holiday Inn Express® Hotel Boston – Marlboro offers a unique location among area accommodations. Just minutes from local corporate headquarters and the Massachusetts Turnpike, our hotel is also near Worcester, Framingham and Boston . This is one of the best Marlboro, MA area hotels you can find. Because business travelers visit the Marlboro area so often, we have become the preferred hotel by many nearby corporations, including Intel, IBM, Cabela's, Jabil, HP, Boston Scientific, Raytheon, Lowes & General Electric . We make it easy to complete work without even leaving the property. Our Hudson, MA hotel's Business Center is provided for guests in need of print, fax, copy and PC services. Additionally, we offer free high-speed, wireless Internet access throughout the hotel. With Nashoba Valley Winery , DCU Center and the New England Sports Center just a few minutes away, our Hudson, MA hotel's accommodations are also popular among leisure travelers. We're the perfect stop on any tour of beautiful New England with the Boston metro just right down the road. In addition to a great locale, this hotel in the Boston - Marlboro area features great amenities, including a Fitness Center, Business Center and free Express Start Breakfast.
 
Overall
1 out of 5
1 out of 5
Dirty
By RHAJ from Acushnet, MA
The hotel hallway was absolutely filthy and the room wasn’t much cleaner. Overall it was a bad experience and I would not recommend this hotel.
Customer avatar
Posted by
onMay 16, 2025
Hello RHAJ,
Thank you for being a Platinum Elite member of IHG One Rewards and staying at our Holiday Inn Express & Suites Boston - Marlboro.
We strive to make our travelers relax and experience joyful moments. I am sorry to learn about your concern while staying at our hotel. Additionally, I have sent you a private message to discuss this matter further.
We look forward to having the opportunity to share a more positive experience.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Harrisburg-Hershey Area. Only 18 miles from Harrisburg International Airport (MDT), a short drive through the “Sweetest Place on Earth”, Hershey PA will take you to the hotel on Route 743. You can easily access us by traveling on major highway I-81 which links I-78, I-83 and the PA Turnpike. Business travelers can conveniently drive to Hershey, Harrisburg, Palmyra, Annville and Lebanon. The State Capitol Complex in Harrisburg is 16 miles to the west and Ft. Indiantown Gap Military Base is 7 miles to the East.   For vacationers, there are plenty of nearby attractions within minutes from the hotel in Hershey. Visit HersheyPark, Hershey’s Chocolate World, Zoo America and the Hershey Park Halloween. Our hotel offers a 100% non-smoking stay plus Free Parking and Free Wi-Fi. Stay in shape at our 24-hour Fitness Center and swim a few laps in our Seasonal Outdoor Pool. Each room is equipped with refrigerators, Keurigs and upgraded linen packages on all beds. We are a pet friendly hotel. Stay in for the night and enjoy a meal in the Great American Grille or experience a lively night of country western music and line dancing in the Winner’s Circle Saloon. NEW - Laughing Stock Comedy Club each Friday and Saturday night.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Mel91 from DC
I choose this hotel last minute because I decided to stay in the area a night longer than I originally planned and had IHG points. Typically, I have great experiences with Holiday Inns and the pool looked great from the pictures. The front clergy at check in was super nice, the bed was comfortable and there was ample amount of parking which are the three good things I have to say about my stay. Other than that I wish I had no wasted my points on this hotel. The shower was dirty to the point that i did not even trust to look at the pool much less shower there. The hotel was under renovations (which is great I’m all for updating the place) and it was super creepy coming off the elevator doors to a blocked off area. The door to the hotel room did not shut properly. The secondary lock on the door was messed up. When I told the front desk about the door in the morning she completely blew it off like it was no big deal but mind you as a single mom traveling with a toddler I did not get much sleep that night. Oh and to top it off I got charge $27.75 for who knows what (after my son and I checked in we went to the room, watched baseball, went to bed, got up the next day and left so no charges should have been filed and no receipt was ever sent to me). This was the worst experience I have had at an IHG and I would not recommend staying here to anyone!!
Customer avatar
Posted by
onMay 16, 2025
Hello Melissa,
We appreciate you being a Gold Elite member of IHG One Rewards and staying at our Holiday Inn Harrisburg (Hershey Area) Interstate-81.
We take pride in fulfilling all our guests' needs and ensuring a seamless experience during your visit. I'm sorry to learn about what happened. Your comments have been shared with our hotel management to prevent this from happening again. They will contact you via email or phone within 48 hours.
Your business with IHG Hotels & Resorts is appreciated. Please consider staying with us again to regain your confidence.
Yours in hospitality,
Jega Sobremonte
eMedia Coordinator
IHG Hotels & Resorts Service
Reference nos.10566198533 | 10566200933
0points
0of 0voted this comment as helpful.
 
Live boldly, work freely, and discover new adventures at Atwell Suites™ Henderson – At the Pass, designed for the modern traveler, our hotel offers flexible shared spaces for meeting, eating, working, socializing, and relaxing. Discover top attractions near Henderson, including Ethel M Chocolates and its Botanical Cactus Garden, The Pass Casino, and the historic Clark County Museum. Explore Heritage Park, hike the Petroglyph Canyon Trail, or visit the Lion Habitat Ranch. The vibrant Water Street District offers local shops and eateries just moments from your stay! Enjoy amenities like a 24-hour Fitness Studio, laundry facility, bookable boardroom, 24-hour Beverage Station, Business Center, and Market. Start your day with our complimentary breakfast and unwind in the evening at our lobby bar, serving delicious small plates and cocktails. Relax in our thoughtfully designed suites with a residential feel, perfect for short and extended stays. Enjoy comfort, connection, and convenience at Atwell Suites™!
 
Overall
4 out of 5
4 out of 5
Nice new facility but too many issues and problems
By Deuces from Los Angeles CA
This is a nice new clean modern facility but we had too many problems and issues, for example, poor water pressure - when taking a shower, if a toilet was flushed in an nearby room, the shower water pressure dropped. The sliding glass doors in the shower slid open by themselves - would not stay closed. The toilet in my bathroom leaked - we could hear the water running internally all the time. The room has no dresser or chest of drawers - there was no where to put my clothes. I requested late checkout the night before the final day of my stay and the front desk agent Robert Seville approved this request and extended the use of my room key cards, but the following day the front desk agent kicked us out of the room and was not aware of the late checkout approval. I can understand one or two of these issues happening but for a new facility this is excessive.
Customer avatar
Posted by
onMay 16, 2025
Hi Deuces,
We're truly sorry to hear about the issues you experienced during your stay. Your feedback is invaluable to us as it helps us improve and provide a better experience for our guests. We're addressing the concerns you've raised with our team to ensure these issues are rectified. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a more seamless stay in the future.
- The Staff at Atwell Suites Henderson - at the Pass
0points
0of 0voted this comment as helpful.
 
Step into a relaxing and restful space at our Atwell Suites Kansas City Airport hotel, where every feature is thoughtfully designed for working, socializing, or unwinding. Our hotel in Kansas City, MO, is just a five-minute drive from the airport, and we’ll provide transportation for free—no matter what time of day or night. Whether you’re here for work, play, or everything in between, we offer easy access to local attractions. The KCI Expo Center is a quick two-minute walk from our hotel. On your afternoons off, enjoy the Zona Rosa Town Center, an open-air, mixed-use shopping center. Kansas City’s best restaurants, shops, and golf courses are minutes away. Our spacious suites are designed for both rest and productivity. You’ll find a comfortable bed and well-appointed workspaces, ensuring a perfect balance for work and relaxation. Each suite includes a spacious closet, microwave, mini-fridge, wet bar, and coffee maker—everything you need for a home-like experience. Plus, enjoy a cozy lounge area, perfect for unwinding after a busy day.
 
Overall
4 out of 5
4 out of 5
Comfortable and Affordable
By rkhart from Lake Point, UT
Brand new hotel, comfortable and good value. I didn’t like the shower but it’s hard to find a good hotel shower. The staff was fantastic, very, very kind and helpful.
Customer avatar
Posted by
onMay 16, 2025
Hi rkhart,
We're delighted to hear that you found our hotel to be of good value and our staff to be kind and helpful. Your comfort is our top priority, and we're glad you had a comfortable stay. We appreciate your feedback about the shower and will take it into consideration as we continually strive to improve our guest experience.
- The Staff at Atwell Suites Kansas City Airport
0points
0of 0voted this comment as helpful.
 
Experience Southern hospitality and service at our newly renovated hotel in Louisville, Kentucky. The Crowne Plaza Louisville Airport Expo Center is near our city's best offerings, including Churchill Downs, the Louisville Zoo, and Whisky Row. Best of all, we're less than a mile away from the Muhammed Ali International Airport. To make your travels easy, we offer free, 24/7 shuttle service to and from the airport and within a three-mile radius of our hotel. When you need a convenient and luxurious place to stay in Derby City, our hotel is everything you need—and more. Relax or work in our spacious rooms and suites, recently renovated for ultimate comfort. Savor Kentucky cuisine and bourbon at our new restaurant, Al's Table, or unwind in The Lobby Bar. Stay active in our updated, state-of-the-art fitness center. Host events in our nearly 50,000 sq. ft. of flexible space, including our dazzling ballroom. With free parking and Wi-Fi for every guest, your Louisville adventure begins here.
 
Overall
1 out of 5
1 out of 5
Worst place ever
By Eddie from Texas
The elevator was broken, had to wait multiple times over 5 minutes to get a ride. The ac in the room didn’t work and we contact the young girl in the lobby and she said she would get maintenance to look at it tomorrow. Then asked her about some fans and she said no so we had to go buy some fans, never offered to change us rooms nothing. When we went to check out the next day and brought up about the ac not working the man looked and the girl and said something about I told you to get that fixed last week. Will never return this hotel we will just air BNB next year when we are there for our archery tournament.
Customer avatar
Posted by
onMay 16, 2025
Hi Eddie,
We're truly sorry to hear about the issues you experienced during your stay. Your comfort is our top priority and we regret that we fell short in providing you with a seamless experience. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to provide you with the exceptional service we're known for.
- The Staff at Crowne Plaza Louisville Airport Expo Ctr
0points
0of 0voted this comment as helpful.
 
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet. Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options. Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional. Your Orlando adventure begins with us!
 
Overall
5 out of 5
5 out of 5
Accommodating staff
By Cruz
Clean rooms and a a very accommodating staff, specially Donna! She was super awesome and kind my toddlers love her.
Customer avatar
Posted by
onMay 16, 2025
Hi Cruz,
We're thrilled to hear that you had a wonderful stay with us and found our rooms clean and our staff accommodating. It's particularly great to know that Donna made a positive impact on your visit. We'll be sure to pass along your kind words to her. We look forward to welcoming you and your toddlers back soon!
- The Staff at Crowne Plaza - Orlando Lake Buena Vista
0points
0of 0voted this comment as helpful.
 
Whether you’re planning a family vacation or a group getaway, Crowne Plaza Orlando – Lake Buena Vista offers easy access to Orlando's top attractions. For meeting needs, we have several meeting rooms totaling over 1800 square feet. Take advantage of our theme park shuttle to Disney's theme parks, Disney Springs®, SeaWorld® Orlando, Universal Orlando® Resort, and the new Universal Epic Park opening 2025! Enjoy proximity to Orange County Convention Center, Orlando Premium Outlets, Icon Park, the Orlando Eye, and dining, shopping, and entertainment options. Enjoy upscale amenities designed to elevate your stay. Receive two beverages at check in, stay active in our Fitness Center, and make a splash in our outdoor pool with a cascading waterfall and thrilling waterslide. Savor a hearty breakfast, delicious meals, and signature cocktails at H Street Grille & Lounge and take advantage of our event spaces, Business Center, and group block rates. From free Wi-Fi to onsite parking, we provide the essentials to make your stay exceptional. Your Orlando adventure begins with us!
 
Overall
5 out of 5
5 out of 5
Accommodating staff
By Cruz
Clean rooms and a a very accommodating staff, specially Donna! She was super awesome and kind my toddlers love her.
Customer avatar
Posted by
onMay 16, 2025
Hi Jlarson1225,
We're truly sorry to hear about the inconveniences you experienced during your stay with us. Your feedback is invaluable and we appreciate you bringing these issues to our attention. We strive to provide a seamless and enjoyable experience for all our guests, and it's clear we fell short in your case. We will certainly address these concerns with our team to ensure better communication and service in the future. We hope you'll give us another chance to provide the high-quality experience you expect from us.
- The Staff at Crowne Plaza New Orleans
0points
0of 0voted this comment as helpful.
 
Welcome to the newly converted Holiday Inn Express Stafford – Quantico, VA located off Interstate 95 exit 143 B minutes from Washington, DC, our Stafford, VA, hotel offers everything you need for your business trip or weekend getaway. Start each morning with a free hot Express Start breakfast. Be sure to join us on Tuesday and Wednesday evenings for our Manager's Reception, complete with complimentary beer, wine and finger foods. We offer free Wi-Fi Internet access so you can scout out attractions from your hotel room. Our on-site fitness center makes it easy workout on the go, and valet and guest laundry services help you make the most of your trip. If you are in town to visit Quantico Marine Base Museum enjoy fast access to the facility, just two miles away. The FBI Academy is also just minutes away. Learn something new about U.S. President James Monroe at the James Monroe Museum or tour Civil War battlefields, just 15 miles away. Potomac Mills Mall is just a short drive from our Stafford, VA, hotel, featuring dozens of shops, restaurants, entertainment options and more. Washington, DC is an easy day trip from our hotel , with famous attractions like the Washington Monument, Lincoln Mall and the White House. Buffalo Mo’s Tap and Grill is close by serving up quality beer and burgers. All major restaurants are walking distance from the hotel.
 
Overall
1 out of 5
1 out of 5
Stealing from paying guests
By Christopher B from Virginia
Sadly, this hotel promised me a late check out, just to have the housekeepers go in my room early and steal. I don't know why this was even a issue to begin with. Refusing to follow rules is unsatisfactory, but stealing should be unacceptable, period.
Customer avatar
Posted by
onMay 16, 2025
Hello Christopher B,
Welcome to the future of travel, where ease meets innovation. I am sorry to learn about what happened during your stay. I have sent you a private message to discuss this in detail. I hope you read it when it's most convenient for you.
We appreciate you staying at the Holiday Inn Express Quantico - Stafford. Thank you for being a valued member of IHG One Rewards.
We look forward to providing you with a better experience in the future.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled on the Sayq Plateau in Oman’s Hajar Mountains, Hotel Indigo Jabal Akhdar Resort & Spa offers a luxurious sanctuary 2,000m above sea level. This oasis blends traditional Omani décor featuring panoramic Jabal Akhdar views. Jala spa and wellness facility with world-class treatments, Himalayan salt rooms, thermal zones, and indoor vitality pools. Savour international and Omani cuisines and unwind at our Vue rooftop lounge. Explore Jabal Akhdar or utilise our event facilities.
 
Overall
1 out of 5
1 out of 5
They charged me about 32 riyals more
By Omar al Rashdi from Oman
They charged me about 32 riyals more. Then i have asked for refund they said we will process refund but no refund was processed
. They have ruined my wife birthday
Customer avatar
Posted by
onMay 16, 2025
Hi Omar al Rashdi,
Thank you for staying and sharing your experience at our Hotel Indigo Jabal Akhdar Resort & Spa during your birthday celebration. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that this will be looked into and addressed accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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