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- Review comment count78675
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- First review commentFebruary 14, 2017
- Last review commentMay 17, 2025
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Welcome to The Holiday Inn Express & Suites® Smithfield-An IHG Hotel, ideally situated off of exit 95 on I-95 in the historical Johnston County Area. Our hotel provides affordable, comfortable & friendly accommodations for both leisure & corporate travelers while exploring the area. The Holiday Inn Express Smithfield is just minutes from nearby companies, including Caterpillar, Sysco, Novo Nordisk, BLW Precisions & Northeast Foods . We offer a 24 hour business center and complimentary high-speed Wi-Fi access in all guest rooms, public areas & meeting spaces that provides the resources needed for a productive trip. For leisure travelers, our hotel offers easy access to unique attractions like The Ava Gardner Museum, The Johnston County Country Club, The Hinnant Family Vineyard, & The Carolina Premium Outlets which keeps shoppers occupied for hours. Patrons of the arts can attend a show at The Rudy Theater . Guests can enjoy the comforts of an indoor heated pool and a 24-hour fitness center that help you maintain your workout routine while away. You can join us each morning at the complimentary Express Start Breakfast Bar, which features a number of hot & cold items. Book with us today to indulge in our fabulous "home away from home".
Overall
2 out of 5
Bad cleaning service of room.
By Nic 99
from Pittsburgh, PA
Hotel charges our 6 day stay to the credit card as soon as we check in. Have to request full cleaning service of room as if they are in Covid cleaning mode. And you get full cleaning every other day. They are charging full price for the rooms. On the fourth day of our stay we came back to our room after dinner and it was not serviced at all. I went to the front desk and got towels. The person behind the counter said someone would bring K cups and drinking cups up to the room. That never happened. The day when we come back to the room I saw the cleaning person working on a room past ours. Ours was not serviced yet. So i went and asked the lady if she was going to do our room. She asked if we needed service. I replied it has not been serviced in two days. Finally it got serviced. Service is terrible at this hotel and will not stay here again.
Posted byCorporate
onMay 17, 2025
Hello Nic 99,
Thank you for staying at our Holiday Inn Express & Suites Smithfield - Selma Interstate 95. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.
Thank you for staying at our Holiday Inn Express & Suites Smithfield - Selma Interstate 95. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to our beautiful hotel in Amarillo, Texas!
Nestled in the heart of the Texas Panhandle, our hotel puts you near Amarillo’s best attractions. The iconic Cadillac Ranch is just 10 minutes away on historic Route 66. The second-largest canyon in the United States—Palo Duro Canyon—is an easy 30-minute drive from our Amarillo hotel. And with a location right off I-40, our hotel is a convenient stop whether you’re passing through or staying awhile.
When you're not exploring Amarillo, take advantage of our exceptional meeting space, perfect for conferences, corporate events, and social gatherings. Our versatile venues feature state-of-the-art technology, customizable layouts, and seamless service to ensure a successful event. After a productive day, dine at Flame Grill Restaurant and Bar for breakfast and dinner, stay active in our fitness center, or unwind in our spacious pool and jacuzzi.
In your comfortable room, you’ll find an ergonomic workspace, a lounge chair, plush beds, and a flat-screen TV.
We look forward to welcoming you to an oasis of rest and relaxation at our hotel in Amarillo!
Overall2 out of 5
Staff won't call ahead before they cancel your reservation. Then imply that you look like something is wrong with you? What the heck does that mean?
By Arielle
from Farmington, Ar
My poor mother drove 18 hours to check in. No courtesy call letter us know that there was an issue with our payment option. Instead of calling they canceled my reservation and insulted my mother's appearance as "something wrong with her?" She just drove 18 hours!!! So yeah be ready for no heads up and an angry mother!! Thanks Holiday Inn!!!
Posted byCorporate
onMay 17, 2025
Hello Arielle,
Thank you for staying at our Holiday Inn Amarillo West Medical Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Amarillo West Medical Center. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
A modern waterside hotel close to Cardiff Bay and the city centre, with free Wi-Fi, on-site parking and included Express Start Breakfast
With its handy location between Cardiff Bay and the city centre, and overlooking Bute East Dock, Holiday Inn Express® Cardiff Bay hotel makes a convenient base. It's a mile from Cardiff Central railway station and 10 minutes on foot from Cardiff Bay station . It's a five-minute walk to the nearest bus stop, where you can catch the Cardiff Baycar bus into the city. Cardiff International Airport (CWL) is half an hour's drive away.
A 10-minute walk from the hotel, the rejuvenated Cardiff Bay area is home to restaurants and bars and the Wales Millennium Centre . Walk 15 minutes north from the hotel, and you'll reach central Cardiff, where the sights include the Principality Stadium , formerly known as Millennium Stadium, and Cardiff Castle .
The hotel's central location also suits business travellers. on-site parking and free Wi-Fi .
Each morning you can enjoy our hot item buffet, as well as continental choices, at the inclusive breakfast buffet . At the end of a busy day, unwind with a cold beer or a glass of wine in the hotel bar .
Overall3 out of 5
Disappointing
By Deronda77
from Bournemouth
We asked for a quiet room and we were allocated a room on the dock side where there was a lot of noise from traffic and extractor fans. The hotel management refused to change our room for us, even though we checked in early.
Posted byCorporate
onMay 17, 2025
Hello Deronda77,
Thank you for staying at our Holiday Inn Express Cardiff Bay. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
Thank you for staying at our Holiday Inn Express Cardiff Bay. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the Holiday Inn Express and Suites Oakhurst Yosemite Area , a host to one of the most prominent National Parks, Yosemite National Park . Find comfort with us and adventure just a short, scenic drive away! We are surrounded by Yosemite National Park, Bass Lake Water Recreation, Golf Courses, Fine Dining, Historic Museums, and much more!
Overall1 out of 5
Deceptive and dirty
By Dirty room
The hotel website states parking is available, and deceptively puts an arrow to click which states the $12 price for a Holiday Inn Express in small town California. What a joke. To add insult to trickery, the room was dirty, stained carpet in multiple areas of room,, dirt build up in bathroom, dirty walls and stain build up in shower stall. Take the $12 you steal for parking and clean your rooms. While you're trying to meet minimum standards, up grade your pathetic breakfast and room. All in all the worst, by far, Holiday Inn Express I've ever encountered. If you want pictures I'll be glad to send in support of my claims.
Posted byCorporate
onMay 17, 2025
Hello Valued Guest,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express and Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the 100% Non-Smoking Holiday Inn Express Hotel & Suites Abilene Mall South With our warm and welcoming big Texan ways, we’d like to invite you to come and stay with us and enjoy the comforts of our guest rooms and spacious suites! Our central location provides quick and easy access to and from Highways 83/84/277 and I-20, as well as major business and leisure activities located in the Abilene District. If you’re relocating or traveling for the military, Dyess Air Force Base is a few miles and minutes away, plus experience great shopping at the Mall South of Abilene. Three of our great schools of higher learning which include McMurry University, Abilene Christian University and Hardin-Simmons University are located nearby. If you’re looking for good times and fun for the whole family, we have Frontier Texas, Taylor County Expo Center, West Texas Fairgrounds, Abilene Zoo and Shotwell Stadium to name a few. Remember your comfort is priority to us and we have added great complimentary amenities which include high-speed Internet, a daily hot breakfast buffet featuring our delicious cinnamon buns, 24-hour on-site Fitness and Business Center, guest laundry, outdoor pool and hot tub. Even when you’re hungry and looking for some great places for lunch or dinner, we’re within walking distance to several nationally recognized restaurants, some of which are open 24-hours as well! We look forward to seeing you real soon!
Overall1 out of 5
Horrible Hotel
By Snowman1
The hotel staff accused me and my wife of smoking in the room. This absolutely did not happen. We allowed the night staff and then the day staff to come and inspect our room. They didn’t find any evidence that the room had been smoked in, because it hadn’t. Even without any evidence to the contrary, they asked us to leave, and are still in the process of trying to collect a smoking fee from us. Had a work colleague who was also staying here, and had a box stolen out of his truck with thousands of dollars worth of gear in it. He was told they had cameras, but could never even get anyone from hotel management to talk to him. Forget this hotel. And I will be filing a lawsuit against the hotel for the smoking fee and the difference in the price of the room I had to live to in another hotel. Sleep in your car before you stop here!
Posted byCorporate
onMay 17, 2025
Hello Snowman1,
We appreciate your feedback. It’s great to hear from our IHG One Rewards member. Thanks for your loyalty and for always staying with our Holiday Inn Express and Suites.
We always ensure a haven for our guests. I am sorry to hear about the issues you had during your stay. I will be sharing your feedback with hotel management for review. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Stay Safe!
Carl J.
eMedia Coordinator
IHG Hotels and Resorts Service
eMedia Coordinator
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
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