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    February 14, 2017
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Holiday Inn Hotel & Suites McKinney - Fairview: The best in comfort and convenience, our hotel is perfectly positioned for both business and leisure travelers. Our hotel is an excellent choice for business guests, located within five miles of leading corporations such as Torchmark, Encore Wire, Simpson Strong-Tie, and Raytheon. For those attending events, our hotel is close to prominent venues like the McKinney Soccer Complex at Craig Ranch, TPC at Fields at Craig Ranch, and the Ford Sports Village at The Z-Plex. For leisure travelers, McKinney is brimming with dining, shopping, and entertainment options just a short drive from our hotel. Explore the charming downtown area, known for its eclectic shops and boutique wineries. Don't miss the opportunity to visit District 121 and The HUB, where you can enjoy premier dining experiences at establishments like Bob's Steak & Chop House and Mi Cocina. Our hotel is also conveniently located near several popular wedding venues, making it an ideal choice for guests attending weddings in the area. We offer a range of amenities to enhance your stay. Start your day with a delicious breakfast and unwind in the evening at our on-site bar. Enjoy complimentary high-speed Internet access, 24-hour Health & Fitness Center allows you to maintain your workout routine at your convenience. Whether you're visiting for business or pleasure, our hotel offers the perfect blend of comfort, convenience, and local charm.
 
Overall
1 out of 5
1 out of 5
Disgusting
By Chris from Shiloh, Illinois
This hotel is dirty and has a foul odor. The floors throughout the hotel were filthy and sticky. The trash cans in the lobby, lobby bathroom and outside were over flowing. They couldn’t get our group block of room right. Never got my confirmation. Told we had a free breakfast for all occupants but had to sign up for no maid service to get 2/3 free breakfast. They didn’t have all the options for breakfast that were on the menu and with only 1 person we stood in line for almost 30 minutes to get a yogurt. Our beds weren’t completely made, bathroom light wasn’t working, trash cans were sticky and the a/c unit panel was broke. I would never stay here again.
Customer avatar
Posted by
onNovember 27, 2020
Dear Chris,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels &amp; Resorts Charlotte Executive
Crowne Plaza Hotels & Resorts Charlotte Executive
Being only five miles from Charlotte Douglas International Airport, the Crowne Plaza Charlotte Executive Park has a prime location at 5700 Westpark Drive. After landing and upon arrival to the Crowne Plaza, you'll be settled into your room in no time - thanks to our stellar Front Desk Agents. Since the hotel is also seven miles east of Uptown, Charlotte's center city, it perfectly positions you to take advantage of everything that the area has to offer. With 15,500 square feet of indoor event space, including 18 meeting rooms and a luxurious and spacious Grand Ballroom, this hotel is the prime location for hosting your next event or meeting. Each guest room at the Crowne Plaza Charlotte Executive Park is equipped with flat-screen TVs, satellite or cable channels, and work desks. To tailor a package that best suits your needs, contact our Meetings Director. Take advantage of our well-equipped fitness center or dine in our on-site restaurant. Free parking is available, as well as a complimentary shuttle service that departs at the top of each hour for service between the hotel and the Charlotte-Douglas International Airport. When you are done with work for the day, there are many unique and local places you can visit in Charlotte, including visits to Spectrum Arena (Seven miles north) or spending a day at the Carowinds theme park (Seven miles south).
 
Overall
1 out of 5
1 out of 5
Not a good stay
By Quon from South Carolina
My stay was horrible, ladybug was all in the rooms and hallways.. the staff need to practice more customer service.
Customer avatar
Posted by
onNovember 27, 2020
Dear Quon,
I appreciate you for sharing your review about your recent stay and thank you for being our IHG Rewards Club member since 2018.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Situated off Highway 210 in the charming town of Campbellsville, Holiday Inn Express® Campbellsville is surrounded by natural beauty and outdoor adventure. Visit the nearby Campbellsville University, explore Green River Lake State Park and Tebb's Bend Battlefield, or hop in the car and take a day trip to the awe-inspiring Mammoth Cave. Visit distilleries and the historic downtown, and embrace Kentucky's bourbon and horse racing traditions. Business travelers enjoy proximity to Cox Interior, Ingersoll Rand, Murakami, Amazon, and Taylor County Regional Hospital. Our hotel is designed for comfort and functionality, offering versatile meeting spaces perfect for conferences, training sessions, and social gatherings. With over 2,000 square feet of flexible event space, we can accommodate groups of up to 150 people. Our meeting facilities are equipped with state-of-the-art audiovisual technology, high-speed Wi-Fi, and custom catering options to elevate your event. Whether you're planning a corporate meeting, a training seminar, or a special celebration, our dedicated team will work closely with you to ensure a seamless and productive experience. In addition to our meeting amenities, guests can also enjoy our well-appointed Business Center, free parking, indoor pool, and 24-hour Fitness Center. Start every day with our complimentary breakfast buffet and sink into plush bedding in our spacious guest rooms every night.
 
Overall
1 out of 5
1 out of 5
Auberry special rate??
By None from Georgia
I have stayed at numerous IHG facilities and been a member of IHG for 20+ years. Room 103 in Campbellsville should never be used. The commercial dryers on wall adjacent to headboard make it impossible to sleep. Noise dampening from overhead footsteps is terrible. Changed rooms to top floor. At 11:30 pm and 12:30 am we were awakened by loud talking in hallway. Premises were not clean-dried mud on loading area and doorway mat unvacuumed and covered with debris the entire time we were there.
Customer avatar
Posted by
onNovember 27, 2020
Dear Codger,
I appreciate you for sharing your review about your recent stay and thank you for being our IHG Rewards Club Platinum Elite member.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Convenience meets comfort and exceptional service at Chicago West-O'Hare Airport Area hotel in Hillside, Illinois. Located a short drive from downtown Chicago, our hotel offers easy access to major highways like I-290, I-88, I-294, and I-355, making it perfect for business and leisure travelers. Corporate guests are minutes from top companies like Westbrook Corporate Center, SAP America Inc., Navistar, and Loyola Medical Center. Explore nearby attractions, including the United Center, Navy Pier, Wrigley Field, Soldier Field, McCormick Place, and Oakbrook Center. We're close to the CTA Blue Line for seamless access to Chicago's Museum Campus and other iconic landmarks. Host business meetings in our boardroom and enjoy modern amenities like a Fitness Center and indoor pool. Start each day with our complimentary Express Start™ Breakfast buffet and take advantage of free parking and free Wi-Fi. Unwind in spacious guest rooms with thoughtful amenities. No matter what brings you to Chicago, we are the perfect home base for business and adventure!
 
Overall
3 out of 5
3 out of 5
Customer Service Lacking
By EB112020!
I normally stay on the lower level (1st floor) when staying at hotels. After traveling 11 hours to get to Chicago no lower level rooms were available without the waiting so I accepted upper level rooms (3rd floor). We stayed two nights. I know there is Covid but I thought someone would at least empty garbage from the hotel room and bring some extra towels. None of that happened. Also I expected to at least have coffee or some type of breakfast choice like I had at another Holiday Inn. At that particular hotel they had a worker stand behind a table in the food area and pass customers coffee or a breakfast item. Even breakfast in a bag would have been acceptable such as the lunch on the go bags at some hotels. There was no one at the front desk to answer questions when I came down to ask things. They were somewhere else. For the price I expected better.
Customer avatar
Posted by
onDecember 1, 2020
Dear EB112020!,
Thank you for choosing Holiday Inn Express Chicago West-O'Hare Arpt Area, for being our Rewards Club member since 2016 and for attaining Gold Elite status.
I would like to apologize for any inconvenience that the garbage bins in your room were not emptied, the service of our staff and that no breakfast was given. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Whether you’re planning a family getaway or a group outing, Crowne Plaza Orlando – Lake Buena Vista has something for you. A Disney Good Neighbor® hotel, we offer easy access to Orlando's top attractions, like Disney's theme parks, Universal Orlando® Resort, Disney Springs® and SeaWorld® Orlando. Our amenity fee includes two free beverages of your choice at check in, and access to our scheduled theme park shuttle. From free Wi-Fi and parking to meeting spaces, we provide essential amenities. Our renovated rooms, most featuring balconies, offer comfort. Make a splash in our sparkling waterfall pool with a thrilling waterslide, and savor American cuisine and breakfast at H Street Grille & Lounge. Your Orlando adventure awaits!
 
Overall
3 out of 5
3 out of 5
It’s Ok
By Samantha from Fort Pierce, FL
The lobby and overall design of the hotel is nice. The manager was absolutely amazing, very nice lady and hardworking. The room was nice and spacious, enjoyed the king sized bed; but the room felt very damp. And I found a random sock in my room that wasn’t mine. My towels had little brown stains on them. I didn’t bother calling the front desk or saying anything though, so that’s my own fault. I’m sure the manager/staff would’ve been happy to rearrange my stay if I requested it, I just think a sock and the towels shouldn’t have been an issue to begin with.
Customer avatar
Posted by
onDecember 1, 2020
Dear Samantha,
Thank you for sharing your impressions of your recent stay at our Crowne Plaza Orlando - Lake Buena Vista.
I am very happy that the service of our staff and our nice as well as spacious rooms met your expectations. I also take note regarding your comments about the random socks in the room and the stains on the towel. I apologize for the inconvenience. Please be assured that I will share it with our hotel management for betterment.
Thank you once again for your feedback and we would be delighted if you visit us again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites Commerce! Commerce's newest and most modern Holiday Inn Express & Suites is nestled within the foothills of the beautiful North Georgia Mountains. The hotel is centrally located just minutes away from I-85, Hwy 441, and downtown Commerce. Business travelers can benefit from the proximity of our Holiday Inn Express & Suites to many nearby companies including Southeast Toyota, Roper Pump, Aldi Distribution Center, and Northridge Medical Center. Our non-smoking Holiday Inn Express & Suites offers easy access to attractions including the, University of Georgia football and Tanger Outlet Shopping. Hotel guest can enjoy amenities such as Indoor pool, Suite Shop, Flexible Meeting Space, King Suites geared towards the business traveler as well as spacious double rooms for family friendly gatherings. Guests can also experience our onsite health club fully equipped with state of the art fitness equipment newly designed with your health and wellness in mind.
 
Overall
3 out of 5
3 out of 5
Ok
By T.N. from NC
We stopped here while passing through. There was no double Queen available except the suite which was far from a suite. It was a double Queen with a pull out couch. I feel we paid way over what we should have for the room but we had driven all day and we’re tired. The beds were comfortable but there was only 1 towel in the bathroom even though this was a suite for sleeping 6. There was no conditioner in large bottles attached to the shower wall which I discovered after already in the shower. Not a great start to my morning. The breakfast was good and staff was nice.
Customer avatar
Posted by
onDecember 1, 2020
Dear T.N.,
Thank you for your kind review of your stay with us at our Holiday Inn Express and Suites Commerce. Thank you also for being one of our Rewards Club members since 2017.
We appreciate your very positive comments regarding our breakfast, the service of our staff and the comfort of our room. I will gladly share your laudatory review with our personnel. I have also taken note of your review about the missing conditioner in the shower and that there was only 1 towel in the bathroom. Please be assured that I will recommend it to our management for assessment. I apologize for the inconvenience.
I would be pleased to welcome you back soon and I am happy to assist you for any further concerns and requests.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
 Crowne Plaza Hotels &amp; Resorts JFK Airport New York City
Crowne Plaza Hotels & Resorts JFK Airport New York City
BUSINESS HOTEL NEAR JFK INTERNATIONAL AIRPORT Crowne Plaza® JFK Airport New York City is a business hotel near JFK International Airport featuring spectacular airport and city views. After a day of travel, our hotel offers guests pet-friendly rooms and suites thoughtfully designed with premium amenities, as well as complimentary Wi-Fi. From our standard rooms to our one-of-a-kind Presidential Suite, our hotel is a relaxing oasis to unwind after traveling, a layover, or spending the day in the bustling city. For guests looking for a venue to host their next conference or meeting, we offer 4,540 square feet of flexible space perfect for all event types. Serving American favorites and craft cocktails, our in-house restaurant provides great event catering options and is an ideal place to share a delectable meal with friends or colleagues. Our contemporary full-service hotel is conveniently located just a quarter-mile away from the airport and offers guests a complimentary airport shuttle to and from JFK and parking. We're also just a short distance from New York Hospital Medical Center of Queens, Saint Vincent’s Catholic Medical Center, North Shore University Hospital, and other medical centers. While in town, make sure to visit the nearby Queens Museum, a fantastic museum in Flushing Meadows–Corona Park showcasing art, architecture, and design.
 
Overall
3 out of 5
3 out of 5
BASIC QUIET PLACE TO RELAX
By ELROSE from Florida (FL)
FOR A QUIET SIMPLE GETAWAY NEAR THE AIRPORT THIS IT.
Customer avatar
Posted by
onDecember 1, 2020
Dear ELROSE,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Surrounded by Casper Mountain, Candlewood Suites® Casper is the perfect hotel destination for business and leisure travelers. Conveniently located off from I-25, our hotel is approximately 11 miles from Casper International Airport (CPR) . Major companies located within miles of the hotel are Halliburton, Packers Plus, SST Energy, WY Machinery, Mountain View Regional Hospital, Elkhorn Valley Rehabilitation Hospital and much more. Plan your extended stay visit with us. Our hotel guest rooms and amenities are sure to make you feel at home during your stay. With full kitchens and oversized executive desks featured in all suites, our guests appreciate the comforts of home. Enjoy 24-hour complimentary laundry facilities, Candlewood Gym and free Wi-Fi. For a convenient snack or meal, stop by the Candlewood Cupboard. Our Lending Locker is stocked with household items and board games for you to enjoy and our Lending Library has a variety of movies for you to choose from. During your leisurely time enjoy a movie at Studio City Stadium 10 or attend an event at the Casper Events Center . Plan a day of shopping at the Eastridge Mall, Blackmore Marketplace, Walmart and more. Located about 3 miles from the hotel is walk historic downtown Casper for unique boutique shopping. With our prime location and suites that meet your every need, you'll be sure to enjoy the Candlewood Suites Casper, WY.
 
Overall
3 out of 5
3 out of 5
Bed comfotable
By nurse17 from Cheyenne, WY
Bed good. Lack of all utensils, including the coffee POT very annoying. Covid paranoia has actually made customer service less of a priority.
Customer avatar
Posted by
onDecember 1, 2020
Dear nurse17,
I appreciate you for sharing your review about your recent stay, thank you for being our Rewards Club member since 1998 and for attaining Platinum Elite status.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Long stays in our pet-friendly Raleigh, NC hotel Candlewood Suites Raleigh Crabtree is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while. Stay entertained at nearby popular attractions including downtown Raleigh, Crabtree Valley Mall, Adventure Landing Park, DriveShack, PNC Arena, North Carolina State University, and more. Amenities at Candlewood Suites Raleigh Crabtree include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites Raleigh Crabtree, you’ll be right at home, whether you stay a night, a week, or longer.
 
Overall
3 out of 5
3 out of 5
Just OK
By dldluvtravel from Rhode Island
The front desk person was nice and had customer service skills. The beds were very uncomfortable. There were stains on the sheet and pillowcases for the pull out sofa bed. Lots of Noise after 1 a.m.
Customer avatar
Posted by
onDecember 1, 2020
Dear dldluvtravel,
I appreciate you for sharing your review about your recent stay.
I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I have sent you a private message to reaffirm my apologies.
I very much hope that you will grant us the opportunity to prove ourselves again.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
Conveniently located in the center of Greenwood, SC's shopping and dining district, the Holiday Inn Express Hotel & Suites Greenwood, SC is easily accessible from Hwy US-25 & SC-72 and within walking distance from Greenwood Mall. Corporate guests will appreciate our close proximity to area businesses, including Capsugel, Carolina Pride, Colgate-Palmolive, Cooper Electric, Covidien, Eaton Corporation, Fujifilm, Kaiser Aluminum, Self-Regional Healthcare, Sykes Enterprises and Velux. Our world class service and beautiful, contemporary décor creates the ideal launching point for discovering the many nearby attractions and world renowned festivals & tournaments in and around Greenwood, SC, including Lander University, Lake Greenwood, Emerald Farm, Railroad Historical Center & Museum, Festival of Flowers, Festival of Discovery, Catfish Festival, Ninety Six National Historic Site and the Masters tournament in Augusta, GA. Whether traveling on business or for leisure, our hotel features all the amenities to make your stay a perfect one, including a 24-Hour Business Center, High Speed Internet, Outdoor Pool with Fire Pit, Fitness Center, 24-Hour Market Shop, Guest Laundry Facilities, Flexible Meeting Space and Complimentary Express Start Breakfast Bar. Each of our 86 stylishly appointed guest rooms feature a 42” TV, micro fridge & Keurig Coffee Maker, large work desk and connectivity panels at both desk and night stands to keep all your items fully charged and connected.
 
Overall
3 out of 5
3 out of 5
Dirty room and rude breakfast service
By dsanders
Found dirty clothes from prior guest. Son was given 3 small pieces of bacon for breakfast and was told that was all he could have when he asked for additional.
Customer avatar
Posted by
onDecember 1, 2020
Dear dsanders,
Thank you for choosing Holiday Inn Express Greenwood Mall and for being our Rewards Club member.
I would like to apologize for any inconvenience caused by the cleanliness of our room and our breakfast. We will investigate this further with our team. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high quality standard of service at all times.
I will use your comments to improve our guests experience and hope to have the opportunity to welcome you again in the future.
Best Regards,
Ben W.
Case Manager
IHGService
0points
0of 0voted this comment as helpful.
 
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