Welcome to Staybridge Suites Phoenix Biltmore!
Experience the comfort of home at our upscale extended stay hotel located less than 5 miles from the Phoenix Sky Harbor International Airport, Downtown Phoenix, and Midtown Phoenix. Within walking distance, guests can visit the Phoenix Children's Hospital and Abrazo's Heart Hospital.
Our hotel's central location puts you within easy reach for shopping and dining at Biltmore's Fashion Park or catch a home ball game for the Phoenix Suns at the Footprint Center, and the Arizona Diamondbacks at Chase Field. Explore nearby attractions within minutes at The Phoenix Convention Center, Phoenix Zoo, Desert Botanical Garden, Heard Museum, and Arizona Science Center.
Begin your day with our complimentary hot breakfast or grab a bite at our evening social held Monday through Wednesday. For your convenience, access complimentary guest laundry facilities on site, business center, or fitness center to make you feel even more at home. Unwind in our outdoor patio to grill, or take a dip in the heated pool and jacuzzi. Welcoming those furry travel companions, we are a pet friendly hotel. Business travelers will also appreciate our spacious work desks in every room and complimentary Wi-Fi giving you the flexibility to work wherever and however you choose, the possibilities are endless at Staybridge Suites!
I’ve stayed at IHG hotels many times before, but this was by far the worst experience.
We booked a two-bedroom suite, but upon arrival, we found something extremely disgusting in one of the bathtubs. When we reported it to the front desk, the receptionist told us to simply use the other shower instead. We had seven people, it was nearly 11 PM, and everyone—especially the kids—was exhausted. We paid for two bathrooms, so this response was unacceptable. Neither the receptionist nor the hotel manager (who was on the phone) offered any real solutions. They didn’t even bother looking at the photo we took and rudely told us to clean it ourselves—without even checking what it was.
We asked to switch rooms, but they claimed they had no availability. After a long discussion, they finally offered us another room—just to use the shower—and insisted we return the key immediately after. To make things worse, the hairdryer in that room didn’t even work.
The next day, no one came to clean the bathtub until we followed up again. It turned out the issue was a clogged drain so severe that the housekeeper had to apply strong chemicals multiple times to fix it. By the time we returned that night, it was finally resolved—but they left two conditioners and no shampoo in the bathroom.
Another issue was the complimentary breakfast. While there were plenty of options, many of the plates had stains on them. On one morning, my son had an allergic reaction after eating only toast with strawberry jam—which he has never been allergic to—and I ended up throwing up afterward.
Overall, this was a terrible stay, and I do not recommend this hotel.
投稿者Corporate
対象2025年4月6日
Hello Yoyo123,
Thank you for staying at our Staybridge Suites Phoenix – Biltmore Area. We appreciate your loyalty as an IHG® One Rewards Silver Elite member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Fully refurbished Marlow hotel surrounded by countryside with stunning event facilities, indoor pool & Wellness facilities. Crowne Plaza® Marlow offers upscale, lakeside accommodation within 5 minutes' drive of M40 & M4 motorways. There's ample free parking and Heathrow Airport is a 20-minute drive away. Marlow station, 3 minutes' drive from the hotel, connects to London Paddington. The Hotel's 10 flexible function suites offer 75" Samsung TV's with Clickshare Wireless Technology, AV equipment & free Wi-Fi. Winterlake Suite, offering ceiling-mounted laser projectors, state-of-art lighting and balcony area with lake views, caters for up to 450 guests making it ideal for wedding celebrations. There's a lot to explore in the picturesque town of Marlow as well as nearby Windsor, Legoland or Henley-on-Thames. A visit to our 18m indoor pool or fully equipped Life Fitness Gym can help you stay in shape before you relax in the indoor spa pool, steam room or sauna. To spoil yourself, book a relaxing massage or beauty treatment in the tranquil spa. Order from our modern British or authentic Indian menus in the sophisticated AA Rosette Glaze Restaurant. If you prefer, relax in the contemporary Aqua Bar offering quality bar meals. All guest credit cards are pre-authorised in full 24 hrs prior to arrival and 75GBP p/n for incidentals on check in. The original credit card used for prepaid bookings must be presented on arrival for pin verification .
Went on a spa weekend and Rooms and food were great. However the spa was packed! Noisy kids splashing around in the pool. Hot tub, steam room and sauna were full. Nowhere to put towels and robe. Stood around for 5 minutes then left. We weren’t the only ones to do this. Very disappointing. Definitely wouldn’t recommend a spa here.
投稿者Corporate
対象2025年4月6日
Hello Ange,
Thank you for staying at our Crowne Plaza Marlow. We appreciate your business and making IHG Hotels & Resorts a part of your travel.
We strive to be the best Crowne Plaza and it is our goal to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
The only hotel at MSP International Airport, the InterContinental Minneapolis-St. Paul Airport is a confluence of luxury and convenience. We offer direct access from Terminal 1 and our free 24-hour shuttle expedites transfers from both terminals. Our park & fly packages provide a worry-free, restful night before your flight. And if you’re looking to explore the Twin Cities, our convenient access to the Minneapolis Light Rail public transportation puts you minutes away from it all.
Recent stay not up to the standards I would expect from an Intercontinental property
投稿者Amber場所Minneapolis MN
I have stayed at this property at least a dozen times in the past few years. Usually, the front desk staff is pleasant and helpful. This time, the gentleman checking me in was rude and condescending. I got the feeling he may have even been the night supervisor or manager. He shut me down immediately when I inquired about the possibility of a late check out the following day, advising me that this hotel was exempt from the Intercontinental Ambassador Guaranteed late 4pm check-out because they are adjacent to the airport. I understand, the late checkout benefit may sometimes not be available due occupancy, but his approach to answering my inquiry was completely rude, not to mention inaccurate. He didn't even ask what check-out time I was requesting. Additionally, I was not offered any water and there was none available in the room as there usually is. There were significant issues with the breakfast order the following morning. On a positive noted, the server was helpful in getting them resolved although half the food was cold by the time the second half of items that were originally left off were delivered to the table. This restaurant and bar typically has exceptional service and food so I hope this was just a fluke that the overall impression during this stay was less than favorable. I would think twice about booking here again. There are many better options available at a much less expensive price point.
投稿者Corporate
対象2025年4月6日
Hello Amber,
Thank you for staying at our InterContinental Minneapolis - Saint Paul Airport. We appreciate your loyalty as an IHG® One Rewards Platinum Elite Ambassador member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best InterContinental and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Meadowlands Hotel in New Jersey is Gateway to NYC
10 miles from Times Square in Manhattan and only minutes from Hoboken, Secaucus and Newark , the Holiday Inn Express Meadowlands Area hotel in the New Jersey borough of Carlstadt offers area travelers and city residents a quiet, convenient respite from the Big Apple.
Leisure travelers to our Meadowlands hotel enjoy New Jersey attractions, including American Dream Meadowlands, MetLife Stadium, and Meadowlands Racetrack , all of which are within a couple miles. Shoppers appreciate our hotel's location in Carlstadt, NJ, as well, because we're a quick drive from Garden State Plaza Shopping Mall and Secaucus Outlets, both of which offer the latest New York fashions. Guests can easily venture to NYC attractions like Ellis Island , too, just five miles from our hotel's property.
In Carlstadt, NJ, family-fun opportunities abound, especially with Liberty State Park, Time Square and Central Park just minutes away from the hotel . Business guests like that our hotel is near New York City .Along with a great location, our hotel's amenities are sure to please.
Enjoy our indoor pool heated, fitness center, free Wi-Fi access and free parking. Start your day with our Express Start Breakfast. Our hotel's location near New York City is ideal whether you're tending to business in the city or planning a New England vacation. Stay Smart with us!
I will say it was in great proximity to the mall and it was easy to get to and back to the major highways. As soon as you walk in you are hit with a musty mold smell. It wasn’t as bad in the room but it had a slight odor. Pictures on the website seemed misleading as the hotel is in need of an upgrade. Room was clean and bed was ok but the pillows were terrible. Pull out sofa was gross and uncomfortable even for a sofa bed. 3 rooms away from the elevator and I still heard it every single time it was used so I didn’t sleep very well as there was a loud screeching noise every few minutes. No mention anywhere that the breakfast time was later on weekends so I didn’t even get to enjoy that perk.
投稿者Corporate
対象2025年4月6日
Hello SK77,
Thank you for staying at our Holiday Inn Express & Suites Meadowlands Area. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately and I'm confident they will take steps for improvement so it won't happen again.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Welcome to the NEW Holiday Inn Express located in the quaint - charming southren, historic town of Milledgeville, Georgia. We can be easily accessed off Hwy 441 / Columbia St. (Walmart shopping center). And are located within a short distance to historic downtown, as well as Sinclair Lake.
As the newest Hotel in Milledgeville, GA our rooms offer innovative modern decor with a unique combination of amenities that include a state of the art fitness center,a market, wireless internet access, microwave, refrigerator, complimentary breakfast buffet, upgraded rooms, crisp new bedding, a professional friendly team, and is located in a convenient area surounded by shops and restaurants. When you have down time you will be able to catch sun rays on the sundeck or swim in our sparkling outdoor pool, or simply just relax in our quiet peaceful atmosphere.
Visiting Milledgeville for business or pleasure the Holiday Inn Express team, will gladly help in making sure your event or adventure is a memorable one.
This is a good hotel. Rooms clean and comfortable. Breakfast Okay. Be sure to get a bill before you leave or you may be overcharged!!!!
投稿者Corporate
対象2025年4月6日
Hello Bill,
Thank you for staying at our Holiday Inn Express & Suites Milledgeville. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
We strive to be the best Holiday Inn Express and I'm sorry to learn about what happened. I have shared your comments with our hotel management and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.
We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,
Jenilyn J. Case Manager IHG Hotels & Resorts Service
Stay Smart at Our Hotel Near Nellis Air Force Base At the Holiday Inn Express® hotel in Las Vegas, we make sure you have everything you need to enjoy your trip. Conveniently located outside Nellis Air Force Base, our beautiful accommodations offer comfortable amenities and professional service, perfect for all travelers. Our Las Vegas hotel's location is near several area businesses, including Boeing, SAIC, Bechtel, Western States and Frehner Construction. We are also close to North Beltway Business Park and Raceway Business Park. You can stay connected with great business amenities like free high-speed Internet access and a business center, and you're welcome to utilize the 850-square foot-meeting room, which is ideal for any events or meetings in Las Vegas. This hotel's close proximity to local attractions makes us the perfect choice for leisure travelers, as well. We are just three miles from the Las Vegas Motor Speedway, and we offer truck and RV parking at no extra charge. Guests will also find other popular attractions near our location, including the Las Vegas Strip, Sunrise Vista Golf Club and the Las Vegas Premium Outlets. During your stay, be sure to take advantage of all the conveniences available at our hotel in Las Vegas. Get an invigorating workout in our fitness center or enjoy a relaxing swim in the outdoor pool. And, in the morning, come to the lobby to try our complimentary Express Start Breakfast Bar.
This hotel was absolutely terrible. Upon checking into my room, the first thing you notice is how dated everything is. The heat/ac unit is controlled by a lever. It just says warm or cool, and you move it up and down to adjust the temp. It doesn’t tell you how hot or cold you are trying to make it. It honestly looks like it’s from the 80’s.
The room was in terrible shape. It was a one night stay and we had been traveling for most of the day. If we weren’t already tired, I probably would have left and found somewhere else. The bathroom was outdated and wallpaper peeling off.
I went to the living room and was going to turn the tv on for the kids, but no remote was in the room. I looked everywhere, and there wasn’t one. I tried calling the desk twice, but got hung up on. So I went to the desk to get a remote, and she didn’t have one. She said she would be up in a few with one, or I can come down and get it. An hour goes by and I still didn’t hear anything. I went back down and she said I will go get one right now and bring it to you. She finally got one, but to not reach out for an hour about this? That was ridiculous.
About 2 hours later, we were getting the kids ready to take a shower. I went to the bathroom and there was 2 washcloths, and two towels in the room for 4 people. I put on my reservation we had 2 kids and 2 adults, and they left in our room 2 towels and 2 washcloths. So I went downstairs and a new lady was at the desk. I asked her for 2 towels and two wash cloths. She snapped back at me saying she didn’t have any washcloths, but she has 1 towel. She said I should have asked the girl who was here earlier. I never looked at how many towels and wash cloths were in there when we arrived, I just noticed as I was getting the kids in the shower. She said did you ask her. I said no, I didn’t notice. And she said ok, because sometimes she doesn’t follow through on things. That was very unprofessional. I understand things happen, but this was an absolutely horrible stay.
Pool was also closed for the season. This was not mentioned in the site when booking. The site said closed for renovations from May 25, 2024 until September 1, 2024. So I figured it was good to go since it is March 2025, but it isn’t. It’s still closed.
投稿者Corporate
対象2025年4月6日
Hi JamesfromWV,
We appreciate your stay at the Holiday Inn Express Saint Louis - Central West End. Thank you for being an IHG One Rewards Diamond Elite member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Experience contemporary comfort in our Crowne Plaza Costa Mesa Orange County lifestyle hotel, conveniently located 2.5 miles from John Wayne Airport, near South Coast Plaza, California's premier luxury shopping destination, as well as the OC Fair and Event Center, Orange County Museum of Art, and the renowned Segerstrom Center for the Arts. Walking distance to plenty of shopping and dining options. Huntington Beach and Newport Beach are just moments away, offering sunshine and waves. Relax in our luxurious rooms with spa-inspired bathrooms. Enjoy our year-round outdoor pool, fitness center, and savor American cuisine, craft beer, and signature cocktails at Fireside Tavern. Experience the culture and coastal vibe of beautiful Costa Mesa!
I was so disappointed in this place. First of all, charging people $30/night to park in the parking lot is insanity. Second, the entire place smelled like mold. And when I got to my room on the 5th floor the smell was even worse. The TV wouldn’t connect to cable/dish, so I wasn’t able to watch any TV my entire stay. The staff was great, very friendly! The Tavern food was great but $20 for 2 tap light beers is again..insanity.
I travel for business and overall, this place was terrible and I wouldn’t stay here again when I return to OC.
投稿者Corporate
対象2025年4月6日
Hi Jeremy,
It's always a pleasure hosting you as one of our Platinum Elite members for IHG® One Rewards. Thank you for choosing to stay at the Crowne Plaza Hotels & Resorts Costa Mesa Orange County.
Our hotel is known for providing comfort and relaxation, and I understand how you feel that this time it turned out differently. Your feedback means a lot to us, and I've shared it with our hotel team to help us make some valuable improvements.
We hope to have the opportunity to welcome you soon.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service
Ideally located on both Florida's mainland and a barrier island, the city of Melbourne is a beautiful oceanfront town on Florida's Space Coast. The Candlewood Suites® Melbourne/Viera offers exceptional service and spacious suites for your overnight visit or your extended stay. With the hotel's location nestled in between Melbourne and Viera Florida, you're just minutes from Patrick Air Force Base, Eastern Florida State College and some of the Space Coast's most prolific companies. We've got everything you need to have a productive business trip, including free Wi-Fi access and a Business Center with printing included.
From stunning beaches to world-class performances, the choices are limitless when you stay at the Candlewood Suites in Melbourne, Florida. You can catch a high stakes USSSA game at the nearby Space Coast Stadium or enjoy the Space Coast Fair across the street. If you're looking for something for the entire family, check out the Brevard Zoo year-round. Excitement and speed await you at the Andretti Thrill Park and there is a wide array of entertaining shows at the King Center. Whether you're here for a quick trip or an extended stay, the hotel's accommodations in Melbourne, FL are sure to meet all your needs.
When we got to our room, we were immediately hit with an intense odor, the closest thing I could thing of being the smell of urine. We tried to initially see if we could deal with it, but after about 30 minutes my boyfriend went to the front desk to ask if we could switch to a different room because the smell was overwhelming. They told him there was no other room available so he told her we would just take our money back and find somewhere else to stay because we couldn't handle the strong urine smell. Upon telling her we would find somewhere else if they were booked out and had no other rooms, she came back to our room with my boyfriend and also noticed the intense smell. She inspected the room and said that the carpet near the window felt wet, taking her shoes off to feel it with both her hands and feet. She then doused the floor and most of the room with a strong air freshener and also sprayed a ton of the chemical into the room's air vent. This did not get rid of the smell, now it became a mix of the original odor and the chemicals she sprayed also being all over the carpet and blowing into the air from the vent she sprayed into. She told us that was all they could do and she could keep coming back to spray the room if the smell was still bad. We said we'd let the room air out a bit and let her know if it's better when we get back. We left to get dinner and upon returning to the room it still REEKED of the urine smell and the chemicals she sprayed all over the room. At this point we had tried to deal with it, reported it and tried to just get a new room, gave her the benefit of the doubt that maybe the spray she doused the room with would help, gave it a chance to air out a bit... but at this point being in the room was starting to make me feel physically ill. My boyfriend again tried to ask if any other room was available and this time the same receptionist told him she could put us in a different room but it was going to smell really strong of bleach so our choice was inhaling the bleach all night or stay in the room inhaling the urine mixed with cleaner smell. He had asked her if there was a manager of some sort available and while waiting on that, I started getting physically sick from the smell and had to leave the room. I joined my boyfriend at the front desk and let him know I was starting to vomit and needed to get out and they filled me in that our only other option was the bleach room. I told them that I was going to just find a different place to stay and grabbed all of our things from the room to take to the car. Meanwhile my boyfriend had to go back and forth with her several times just to get her to check us out of the room, she told him we would only get half of our money back because we had technically been checked in already for a few hours despite maybe spending 30 minutes in the room. Our fault for trying to give it a chance to air out I guess, so our loss on the money wasted there. We had asked for the manager's contact so we could let her know what happened that night and the receptionist told us to take a business card and call the next morning when the manager is in. We tried calling the next day at the time we were told, the receptionist told us to call later. We called later, now she said the manager was busy and took our info saying we'd get a call that afternoon... never received a call. We tried again the next day, same thing. We finally tried calling a fourth time and no response, it's now been over a week waiting on the callback we were told we'd get. It's clear they don't care, as long as they make money it doesn't matter what health hazards they're putting people into, but I at least want to share our experience in case any other person gets put into that situation here. We're putting in a report with the local health department, so at the very least it can be documented even if it doesn't get looked into. I have never in my life asked to switch rooms or given anything but 4/5 reviews to support businesses but this place was disgusting enough to break that streak. Do better.
投稿者Corporate
対象2025年4月6日
Hi Alikali,
We appreciate your stay at the Candlewood Suites Melbourne/Viera. Thank you for being an IHG One Rewards member.
Candlewood Suites offers guests help to make their stay convenient, uncomplicated, relaxing, and comfortable. I'm sorry to learn about your experience. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Experience comfort and convenience at Holiday Inn Express Cloverdale (Greencastle), just 35 minutes from Indianapolis International Airport. Located between Terre Haute and Indianapolis, we offer easy access to I-70, making us a great choice for business travelers visiting nearby companies like International Automotive Components, Crown Equipment, and Walmart Distribution Center. Eight miles south of DePauw University and close to Indiana University and Rose-Hulman Institute of Technology, our hotel is within walking distance to many local restaurants. Explore nearby attractions like Cataract Falls, Lieber State Park, and scenic covered bridges, or catch a Colts or Pacers game. Enjoy our well-equipped Fitness Center, indoor pool, and on-site spa for relaxation. Start your day with a complimentary breakfast buffet, stay connected with free Wi-Fi, and take advantage of our large parking area, ideal for semis. Relax and recharge at our Cloverdale hotel!
Got there, it’s not bad on the outside. The lady who checked me in made it seem like I was inconveniencing her. She was distant and seemed annoyed. Never said anything about my membership. The elevator smelled of pot. My main section of my room was ok but the bathroom was disgusting. The floor was sticky and the bathtub was super gross. I’ve been traveling all around Indiana for work all week and this was by far the worst Holiday Inn I’ve stayed at. Needed a hotel for the rest of the week on the west end of Indiana. Didn’t want to try my luck with a new room, decided to get a room at the Holiday Inn by the airport for Friday through Wednesday. Won’t be coming back here.
投稿者Corporate
対象2025年4月6日
Hi Chris,
We appreciate your stay at the Holiday Inn Express Cloverdale (Greencastle). Thank you for being an IHG One Rewards Silver Elite member.
Holiday Inn Express is a great place to rest and recharge between travels, and I'm sorry about what happened. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A. Case Manager IHG Hotels & Resorts Service
Welcome to our newly opened Holiday Inn Express Brussels Airport! Located just a quick 5-minute drive from Brussels Airport (BRU), our hotel is conveniently accessible via the E40 and E19 motorways.
Situated near NATO Headquarters, Toyota, Honeywell, 3M, EY, and other corporate offices, our prime location caters to both business and leisure travelers. A mere 15-minute train ride from Diegem station connects you to the heart of Brussels.
Elevate your stay with us, where convenience seamlessly blends with comfort. Our modern and spacious guest rooms feature thoughtful design elements, including blackout curtains, a smart TV, a tea/coffee station, air conditioning, and plush bedding. Kickstart your day with a free breakfast, stay connected using free Wi-Fi, and unwind at our bar offering a variety of beverages and snacks. Enjoy hassle-free parking in our covered facility. Your perfect stay awaits at the Holiday Inn Express Brussels Airport!
Location could be a little more convenient, it is not near any grocery stores or convenience shops for food.
I enjoyed an early check-in but met quite a few issues during my stay.
The phone in the hotel room did not have a power cable. So it was unusable. I told the front desk about this, and they did not fix the situation or offer a power cable.
I was told twice, that I could order breakfast "to go" in the morning. I placed an order to have a breakfast ready at 6:30am, as I was on a tight schedule and had a flight to catch at the airport. I came down to the lobby at 6:40 and asked about this breakfast, only to find they had not even begun to prepare it. Likewise, I had requested gluten free, due to a food allergy, and no options were presented. At this point, I had to run to the airport, and left empty handed. The free breakfast offer, was one of the reasons I booked this hotel in the first place, but now I had no breakfast, and was stuck on a 7hr flight. I am extremely disappointed.
投稿者Corporate
対象2025年4月6日
Hi lance123,
We appreciate you choosing to stay at the Holiday Inn Express Brussels - Airport and thank you for being one of our IHG One Rewards members.
Our top priority is delivering guest satisfaction and serving travelers' needs, and I'm sorry to learn about the situation. Your feedback is valuable to us. I've shared it with our local hotel, and it will help us continuously enhance our guests' experience. We truly appreciate your time and insights.
We look forward to having the opportunity to restore your confidence in our hotel.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service