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  • レビューコメント数
    75954
  • 役立ち度投票数
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  • 最初のレビューコメント
    2017年2月14日
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    2025年4月18日
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Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies. Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center. Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
 
全体
2 / 5
25
Not a good place
投稿者 Gump 場所 New Richmond Wisconsin
Don't know what is going on at this hotel - no A/C; lights in elevator were not working; one other guest told us they didn't have hot water (thankfully we did); breakfast was very minimal and there were rooms that were taped over.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Valued Guest,
Thank you for choosing our Holiday Inn Memphis-Downtown (Beale Street) and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards Platinum Elite members.
The comfort and satisfaction of our guests are important to us. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Balance Work with Life at our Rockville Hotel​ EVEN® Hotel Rockville-Washington D.C. Area is just steps from the Twinbrook Metro Station, providing easy access to Washington D.C., Baltimore, Gaithersburg, and Glenmont​. ​Our wellness hotel in Rockville features modern, relaxing guest rooms with in-room fitness equipment, spa-inspired bathrooms, and complimentary nightly tea service. Keep up with your routine with our best-in-class 24-hour Fitness Center and healthy dining options. EVEN Hotel Rockville- Washington, D.C. Area is pet-friendly. We also offer flexible event spaces​ for your business event. ​Take a day trip to Washington D.C.'s famous memorials, tour the Smithsonian Museums and the National Mall. Head to Baltimore and explore the Inner Harbor, and The Maryland Science Center. Bethesda is mere minutes away, offering great shopping and dining options. Business travelers will also be close to Deloitte, GlaxoSmithKline, Kaiser Permanente, Walter Reed National Military Medical Center, U.S. Food and Drug Administration, Holy Cross Hospital and the National Institute of Health.
 
全体
2 / 5
25
great location, expensive parking and cleaning fee
投稿者 Jerry 場所 Chicago IL
I recently stayed at this hotel and unfortunately, my experience was far from what I had hoped for. While the location is certainly excellent—conveniently close to restaurants and the metro station—that's where the positives end.
The water pressure in the bathroom was extremely low, to the point where it was almost unusable. It was about one-fifth of what I’m used to at home, and on top of that, the water temperature was cold, which made for an uncomfortable shower experience.
I was also surprised by the additional $20 parking fee per day, which felt way too high for the service provided. To top it off, they charged me a $20 cleaning fee just for emptying the trash can! I expected at least a basic cleaning of the room, but they didn’t even change the bed sheets.
Overall, the quality of service did not match the price, and I left feeling quite disappointed. Would not recommend unless you're okay with paying high fees for minimal comfort.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Jerry,
Thank you for staying at our EVEN Hotels Rockville Washington DC Area and sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
While I am glad you found our hotel in a great spot, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
The Candlewood Suites of Harlingen, Texas is a beautiful extended stay hotel centrally located in the Rio Grande Valley. If your destination is Harlingen, we are conveniently located off Expressway 83 and just minutes away from the airport and medical center . Harlingen is considered the Jewel of the Rio Grande Valley and its centralized location makes it a stopping point for both business, and pleasure. Popular points of interest nearby include: Schlitterbahn Beach Water park, South Padre Island, Gladys Porter Zoo, Mercedes Popular points of interest nearby include: Schlitterbahn Beach Water park, South Padre Island, Gladys Porter Zoo, Mercedes Fairgrounds, Brownsville Museum of Fine Arts, and if shopping is on your list, you are sure to find what you are looking for at the Rio Grande Valley Outlet Mall. Local interests include: Hugh Ramsey Nature Park , Blues on the Hill Concert Series, Iwo Jima Memorial Museum, plus Jackson Square in Downtown Harlingen. Each of our spacious suites features beautiful modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high speed internet access, 24-hour fitness center, guest laundry, or cook out in our gazebo grill located by the pool! Our unique Candlewood Cupboard offers guests a variety of food items and snacks. Whether your trip is for business or pleasure, Candlewood Suites Harlingen offers you the best value for the Rio Grande Valley.
 
全体
1 / 5
15
Not well kept and under resourced
投稿者 HRL Flood 場所 Harlingen, TX
Rooms and overall facility need a thorough cleaning. The room itself was very dingy and dirty from stains and drippings on the bathroom walls/cabinets, main room etc. very humid. Laundry facility very dirty. Only two towels were available for our family if 4 for our two night stay. Staff said they had no more towels. It seemed there were vagrants in the lobby.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Valued Guest,
I am glad to have been a host to one of our valued IHG One Rewards members. Thank you for choosing our Candlewood Suites Harlingen for your travel needs and for sharing your thoughts about your stay. I trust that all is well.
We always aim to deliver a great stay experience for our guests, and I am sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to our Syracuse, NY hotel less than a mile from Syracuse Hancock International Airport! Our hotel puts you within easy reach of Syracuse University, the New York State Fairgrounds, and Onondaga Lake Park. We’re right off the I-81, making it easy to explore New York State and the eastern US your way. When you’re not out seeing the sights, there’s lots to enjoy at our hotel. Start each day with free breakfast, enjoy complimentary parking at our hotel, and use our free Wi-Fi to your heart’s content. Ask us about our Park and Fly programs, too! Our 24/7 shuttle can take you to and from the airport whenever you need a ride. Stretch out those travel-weary legs in our 24-hour fitness center and follow it up with a dip in our refreshing pool. Your newly renovated hotel room will welcome you in with soft sheets, a comfy lounge chair, and an ergonomic workspace. We look forward to welcoming you to our hotel near Syracuse Hancock International Airport!
 
全体
1 / 5
15
Worse stay I've experienced at any hotel.
投稿者 Robin21 場所 Syracuse, NY
Apon arrival to check to the hotel for our 1-night stay on the 22nd of March 2025, my wife, 10-year-old son and I were help at the check-in counter by employees wearing cargo style jogging pants and t-shirts. It took quite a while to be checked in a given a room. We walked down the hall as this was a first-floor room and used the key to get in, only to be startled by someone already staying in that room. All three of us walked back to the front desk to explain what had happened. We waited several more minutes to be given a key to our new room, now on the 3rd floor. My family all got in the elevator to got to the room. When we got to the room my wife decided to knock as she was uncomfortable about walking in on someone again. Some actually came to the door as they had already been checked into that room as well. We all loaded back in the elevator to go back down to the front desk. We again explained the situation and asked that someone please check the next room before we go to make sure it is unoccupied. We wait several more minutes once again. When we are waiting the front desk employee says to make sure and call to speak with the Manage on Monday and he make up for their mistakes during check-in. After finally being given our 3rd room key, we go and get into our room. We then go down to the pool area which was overcrowded extremely loud and hot. We didn't last long in the pool with our son due to these conditions. Once back to our room we decide to watch some TV to relax before we go to sleep. While watching the TV cable keeps losing signal. I call to let them know about the issue. After about 20 minutes maintenance shows up, but the cable is working at that time, so he does nothing. It continues to cut in and out until we decide to just turn it off. During this time messing with the cable my wife decides to use the microwave to heat up some food. This thing was so loud it scared all of us. She had to stand and hold it in place to quite it down and prevent it from shaking the stand it was on and potentially vibration off. Last but not least there were children and adults running our hallway all night long, which prevented any of us from getting a good night's sleep. Moving forward, over the last 8 plus days we have been trying to deal with the hotel directly and IHG corporate to help resolve the issues with our stay. We could not reach the hotel manager, kept being told he was in meeting and sent to his voicemail, which stated his mailbox was full. So, we reached out to IHG and they offer us what we considered a small number of reward points, that we declined and stated were unacceptable and would like a full refund and additional points. We were told that is all they could offer in points and if we wanted a refund, we would have to deal directly with the hotel we stayed at. It is now the 2nd of April 2025 and we do not have a refund or any points as the hotel say they can't help us because IHG issued us points (which they can see in our account we do not have) and IHG says we need to deal with the hotel directly. Neither side wants to take responsibility for the shortcomings of this hotel chain. As the customer it has now been well over a week of continued unacceptable service and disrespect by the IHG hotel chain and the Holiday Inn Express, Syracuse Airport location. We will not be staying at any more hotels associated with this chain and would recommend you do the same. I would rate all areas lower but have to select something for the customer experience.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Robin21,
Thank you for choosing our Holiday Inn Express Syracuse Airport and for sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We strive for our guests to have a great and satisfying stay. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
-1ポイント
1人中0人がこのコメントが役に立ったと投票しています。
 
Guests Love Twentynine Palms Newest and Nicest Hotel Welcome to the Holiday Inn Express Twentynine Palms/Joshua Tree hotel which is situated along Highway 62 and provides easy access to area attractions. The hotel is located three miles from the Oasis Visitor Center and seven miles from Joshua Tree National Park . The hotel's proximity to the US Marine Corps Air Ground Combat Center (MCAGCC) or 29 Palms Marine Base makes it an ideal choice for those on official or unofficial duty. Business travelers find themselves well accommodated as the hotel's guests. While in 29 Palms, CA, enjoy free high-speed, wired and wireless Internet access and a 24-hour Business Center. You can host meetings in the conference room, which can accommodate up to 45 guests. There is much to see and do in 29Palms . The hotel is seven miles from Joshua Tree National Park where you can hike, mountain bike, climb and more. Be sure to view the colorful murals that paint a picture of the region's history and gave the city its nickname "Oasis of Murals." Escape to sunny Twenty Nine Palms and gamble at the new Tortoise Rock Casino . While the hotel's guests are in 29 Palms, CA, they can take advantage of a sparkling heated, outdoor pool, on-site Fitness Center and free, hot Express Start Breakfast Bar each day. The friendly staff at this AAA Three Diamond, FEMA-approved property looks forward to welcoming you.
 
全体
3 / 5
35
Attention to details
投稿者 JT032025
Our stay was fine, not great and not terrible. Out of all the Holiday Inn Expresses we've stayed at this was the most disappointing.
Check in was efficient, which was great. However, little things after that were not. The garages in the lobby were overflowing, I'm guessing from breakfast that morning (we checked in around dinner time).
We got to the room and the cups were out of the plastic so we threw them away. The rest of the room seemed okay.
The room also had three towels, not four. Again, not a big deal but annoying.
When we went to the pool it was very cold (not heated) and the hot tub was broken. There were also no towels.
Then breakfast came and the assortment of food was adequate but not like the several Holiday Inns that we've stayed at.
Overall it was an okay stay but for the price and the little things missed I would not recommend.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi JT032025,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites and for your loyalty as an IHG One Rewards member since 2022.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Guests Love Peoria, Illinois Hotel's Location The award-winning Staybridge Suites® Peoria - Downtown hotel is an all-suite, pet-friendly, extended stay hotel in the heart of downtown Peoria, Illinois. Hotel guests can easily visit Bradley University, the Peoria Civic Center and Caterpillar World Headquarters. Whether you are relocating to the area, on a project or just here for a short business trip, the hotel's location in Peoria, IL offers you everything you want. We're just blocks from OSF St. Francis Medical Center and UnityPoint Health Methodist Medical Center. We're even closer to Caterpillar World Headquarters and across the street from the Peoria Civic Center. Plus, guests love the free Wi-Fi access in every suite. From the Peoria Riverfront to the Planetarium, there is plenty to do in downtown Peoria, Illinois. Hotel guests can spend the day at the Glen Oak Zoo just three miles away. Par-A-Dice Casino is close enough to see if you're a winner in Peoria, Illinois. These hotel suites offer flexibility and adaptability to meet your individual needs. Each suite offers a fully-equipped kitchen, a living room and a spacious floor plan. Start your day with the free, hot breakfast and end it at The Social three nights a week. Use the sport court, indoor pool and spa and the Fitness Room to work off stress. We even offer free guest laundry facilities and a free shuttle service (Daily 7am-10pm). We look forward to serving you!
 
全体
3 / 5
35
A little run down
投稿者 Jkoko
The outside of the hotel was nice and the area was convenient. When we walked into the room there was a HUGE wet spot on the carpet. The shower was horrible. The water pressure was poor and the water was COLD.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Jkoko,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Staybridge Suites Peoria-Downtown and for your loyalty as an IHG One Rewards member since 2014.
We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Holiday Inn is moments from I-70 and I-65, and 15 minutes from Indianapolis International Airport. Feel like family with the staff at Holiday Inn Indianapolis Downtown and let our hotel become home away from home while visiting the area to take in a game at the Lucas Oil Stadium, the Gainbridge Field House, Victory Field, or the Indianapolis Motor Speedway. Champs, our on-site restaurant where kids eat free, is open daily for breakfast and dinner. Our guest rooms are equipped with modern amenities and all include a mini-refrigerator, a microwave, and a coffee maker. Our indoor swimming pool and gym are available complimentary for all guests, as well as Wi-Fi throughout the building. Flexible meeting space is also available for small business, corporate, or special event gatherings, accommodating 60 guests.
 
全体
2 / 5
25
Somewhat Disappointing
投稿者 LC80 場所 Dallas, Texas
We stayed at this Holiday Inn for three nights for our daughter’s volleyball tournament. I entitled this review “somewhat disappointing” because there were a couple of exceptions to the overall disappointing stay. The exceptions were the staff as we checked on the evening of Thursday, March 20th and the staff that kept the public areas clean. Both were kind, warm, and welcoming. However, the light shining in the parking lot that our room faced was incredibly bright and the shade wasn’t large enough to block it out. My bed squeaked every time I moved. The coffee pods and condiments in my room were never replenished. Spa and pool looked fine but were deemed “closed.” Upon check out on Sunday, March 23rd, the staff person was cold and unhelpful. Not someone you should have working directly people. She gave one word answers to my questions if that. When I asked if I could possibly get a later checkout, she just slowly shook her head. No, “I’m so sorry, but we are unable to accommodate that request, etc.” just a slow head shake and pursed lips. I recognize that all of us have bad days but you need staff that can shift into a hospitality gear since they are in the hospitality industry.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi LC80,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Indianapolis Downtown and for your loyalty as an IHG One Rewards member since 2018.
We want you to have a lasting impression of the brand by providing dependable service and accommodations. I am sorry for what happened. IHG Hotels and Resorts works hard to deliver an excellent guest experience. I have shared your comments with the hotel management to address this internally.
I hope to welcome you back!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Closest all-suite hotel to PHX sky harbor airport with free airport transportation Conveniently located just over 3 miles from Phoenix Sky Harbor Airport , and within minutes from the Metro Light Rail , downtown Phoenix , Tempe and Scottsdale. Our beautiful non-smoking all suites hotel is minutes from Chase Field , Talking Stick Resort Arena and the Phoenix Zoo. Our modern design offers a plethora of amenities and features our luxurious new bedding, free Wi-Fi , and microwaves and mini refrigerators in all rooms. Also offering 21-full kitchen Extended Stay Suites. Burger Theory , featuring a gourmet burger concept and a variety of local craft beers. Also serving breakfast, lunch, & dinner. Our lush courtyard has a heated pool, hot tub and gazebo. Our 11,000 square feet of meeting space can comfortably accommodate up to 200 people. Our convenient location places you minutes from Papago Park, Golf Course , Pueblo Grande Indian Museum, the Arizona Diamondbacks Baseball, Herberger Theater, Orpheum Theater, Phoenix Convention Center, Arizona State University (ASU) , Tempe Town Lake, Old Town Scottsdale , Casino Arizona, University of Phoenix Stadium (Arizona Cardinal Football), Phoenix International Raceway (PIR), minutes from the TPC Golf Course (home of the Phoenix Open) and a variety of local restaurants, shopping and entertainment.
 
全体
2 / 5
25
Bad Breakfast Service!
投稿者 Fred 場所 Thousand Palms
We went to the breakfast and no one was there to seat anyone.so we sat down and served our Buffett. Then Alto came over and yelled at us that we should have waited longer for him. This was in front of our two young grandchildren who got scared by the mean man.
Then when we asked for coffee at 9AM we were told they were out even though they still had one hour to go and 5 new tables. No milk for the cereal.
Not what I would expect at an IHG hotel where I paid $40 for breakfast.
We stayed at this hotel before and had a great experience but this time not the best. When we told the front desk it was as if this wasn’t the first complaint.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Fred,
Thank you for staying at our Holiday Inn and Suites Phoenix Airport North. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Welcome to avid hotel Nashville – Lebanon in Lebanon, TN. Only a short drive from downtown Nashville, Nashville Zoo at Grassmere, and the Nashville Convention Center, our hotel is conveniently located whether traveling for business or leisure. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and 24/7 freshly ground bean-to-cup coffee. Find your everyday essentials at our 24-hour market. Start your mornings right with our complimentary, high-quality grab-and-go breakfast, offering a variety of options to fuel your day. Welcome to avid hotel, where we focus on the essentials that make a difference so you can enjoy your stay in Lebanon, TN.
 
全体
2 / 5
25
Small room for being a King Standard
投稿者 PapaChuck 場所 Racine, WI
I didn't measure, but overall but a king size bed the room is small. We felt cramped. We had an ant INFESTATION and moldy shower that we didn't use.
カスタマーのアバター
投稿者
対象2025年4月10日
Hi PapaChuck,
Thank you for staying at our avid hotels Nashville - Lebanon. We appreciate your loyalty as an IHG One Rewards member and making IHG Hotels & Resorts your travel partner.
We strive to make your stay refreshed and recharged. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We look forward to welcoming you back on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。
 
Kirksville hotels are convenient and making traveling easy and this popular favorite is the closet hotel to two Universities, Truman and A.T. Still. Featuring all the amenities you would expect from a Holiday Inn Express, a hot breakfast, featuring an extended breakfast area, fitness room, indoor heated pool, guest laundry and a meeting room that can host 35 people. Your Holiday Inn Express is the newest, non-smoking, state of the art hotel in Kirksville. Our property boasts the absolute best service in town. If you are traveling for leisure or business, you deserve the best hotel in town. Coming into Kirksville, our staff can give you directions to Thousand Hills State Park, Missouri Conservation Center, Kraft Foods, Northeast Regional Medical Center and that’s just mentioning a few places.
 
全体
2 / 5
25
Decent for price
投稿者 Sweet Pea 場所 Arkansas
Here's the thing, I stayed here twice and to say the 2nd time was just terrible... the list: mirrors weren't cleaned, faucet wasn't cleaned in bathroom, sheets were taken off because I spilt coffee on them and put back on the bed when housekeeping came in. The ice bucket I used was never changed, there was trash by the elevator that was there for 2 weeks. The breakfast place was empty yet there was food all over the floor. And worse of all, it had a tip jar out at the breakfast nook. I'm not tipping someone who makes breakfast out of a bag and doesn't even serve tableside. The hostess (except the one I checked in with), was rude and annoyed when I'd go to the counter and asked for toilet paper or to have them actually clean my sheets. I'm just very disappointed. Will not be staying there any more!
カスタマーのアバター
投稿者
対象2025年4月10日
Hi Sweet Pea,
Thank you for staying at our Holiday Inn Express & Suites Kirksville - University Area and sharing your experience. We appreciate your loyalty as our IHG One Rewards Platinum Elite member since 2019.
We offer an efficient and frictionless experience for guests on the move. I understand your expectations, and I am sorry to learn about the issues encountered during your visit. I distributed your comments to our local area managers to monitor and improve the quality of our service.

We hope you allow us to share a more positive experience soon!
Best regards,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0ポイント
0人中0人がこのコメントが役に立ったと投票しています。