Corporateの投稿

avid hotels Ft Lauderdale Airport - Cruise

Welcome to avid hotel Fort Lauderdale Airport - Cruise in Fort Lauderdale, FL. Our hotel offers easy access to I-95 and a complimentary shuttle to Fort Lauderdale-Hollywood Airport. Just a short drive to Port Everglades, Dania Pointe, and Hard Rock Stadium, our hotel is perfectly located for both business and leisure. We offer a complimentary shuttle to and from the Hollywood Ft Lauderdale Airport only. Our scheduled times are as follows. Airport to Hotel: 2:30pm, 5:30pm, 7:30pm, 9:30pm & Hotel to Airport: 8am, 11am, 2pm. If you need Cruise Transportation we have several referrals for you that you may choose from. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and freshly brewed coffee available 24/7. Find essentials at our 24-hour market and high-quality grab-and-go breakfast, offering a variety of options to fuel your day out in Fort Lauderdale, FL. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Fort Lauderdale Airport - Cruise Port.

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1 ／ 5

Terrible Experience : Needs Immediate Attention

投稿者 Toejia

We arrived just before midnight with our infant and elderly parents, only to be told the room we reserved, two queen beds and a crib, was accidentally given away. This was despite confirming the reservation the day prior including confirming we had a crib. We were offered a single king room with no crib, no sofa bed, and no other accommodations available. We weren’t the only ones—several guests were in the same situation.

The general manager, Curt Levy, was nowhere to be found and never came to speak with anyone. Front desk staff were clearly overwhelmed and unable to provide real solutions.

Left with no options, our family had to sleep on the tile floor. We were told extra bedding would be brought up—it never was. The room only had one towel, so we had to go back downstairs again in the morning just to get the basics.

We also relied on the hotel’s airport shuttle, only to learn after arriving that it stops running at 9pm—even though prior calls implied we could request a ride when we landed near midnight.

We followed up several times after our stay, but never received a response. When we finally reached Curt Levy, his response was dismissive and unhelpful—no apology, no resolution, and he abruptly ended the call.

This experience was a complete failure in customer service and basic hospitality. We will not be returning.

投稿者Corporate

対象2025年4月19日

Hello Shyu-fen,

I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Fort Lauderdale Airport - Cruise, where wellness are built in. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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Candlewood Suites Auburn

Candlewood Suites in Auburn, Alabama, offers a comfortable and convenient stay for both business and leisure travelers. Located just off Exit 57 on i85, we're close to Auburn University, Jordan Hare Football Stadium, and Chewacla State Park's natural beauty. For sports fans, we're near Jordan Hare Football Stadium, perfect for game days. Nature lovers can explore Chewacla State Park's scenic trails. Business travelers find us convenient, with local companies like Briggs and Stratton nearby, and we're close to Auburn Opelika Robert G. Pitts Airport. Explore Auburn, Toomer's Corner, and historic downtowns in Opelika and Tuskegee. Don't miss the Jule Collins Smith Museum of Fine Art in Auburn. At Candlewood Suites Auburn, enjoy 24 hour access to the Candlewood Cupboard, outdoor grilling in the Gazebo area, and complimentary guest laundry and gym access.

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1 ／ 5

The room smelled and had bed bugs. The elevators didn't work. We left.

投稿者 Stjudeglen 場所 Mobile, AL

The room smelled and had bed bugs. The elevators didn't work. We left.

投稿者Corporate

対象2025年4月19日

Hello Stjudeglen,

I welcome your thoughts, and we are grateful you chose to stay at our Candlewood Suites Auburn, where you have space to settle in. We value you as an IHG® One Rewards Gold Elite member and your loyalty to our brands since 2017.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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Holiday Inn Austin-Town Lake

Wake Up Refreshed in the Heart of Austin Start your day energized and ready to explore the vibrant city of Austin, Texas at the Holiday Inn Austin-Town Lake. Nestled along the scenic shores of Lady Bird Lake, our hotel boasts a premier location—less than a mile from the Austin Convention Center and just steps from the famous Rainey Street Entertainment District. Whether you’re here for business or leisure, you’ll love the convenience and charm of staying with us. Breathtaking Views & Unmatched Comfort Our smoke-free property offers stunning views of Lady Bird Lake (formerly known as Town Lake) and the downtown skyline. Business travelers appreciate being close to major companies like Oracle, Intel, the Texas State Capitol, and the Convention Center. Looking to balance work and play? Enjoy nearby outdoor adventures like biking, hiking, or kayaking—or take time to explore local landmarks like Zilker Park, the State Capitol, and the LBJ Presidential Library. Thoughtful Amenities to Enhance Your Stay We’re proud to offer complimentary high-speed Wi-Fi, free garage parking, a fully equipped Fitness Center, Business Center, and flexible meeting space for up to 200 guests. Take a dip in our rooftop outdoor pool while enjoying panoramic views of the lake. And when hunger strikes, The Boathouse Grill has you covered with a delicious breakfast and dinner menu designed to satisfy every appetite. No matter what brings you to Austin, let Holiday Inn Austin-Town Lake be your comfortable

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3 ／ 5

Will not return

投稿者匿名場所 MN

Always highway noise! Had to go to different floor to find ice. Always good front desk service except one younger, combed back dirty shoulder length haired white male who was rude and insulting. Kitchen help at breakfast was the best!!

投稿者Corporate

対象2025年4月19日

Hello Valued Guest,

Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.

We truly value your loyalty as an IHG One Rewards member and appreciate your recent stay at Holiday Inn Austin-Town Lake

We look forward to providing you with a better experience in the future.

Yours in hospitality,

Jega S.
Case Manager
IHG Hotels & Resorts Service

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Crowne Plaza Hotels & Resorts Columbus North- Worthington

Enjoy upscale comfort at Crowne Plaza® Columbus North-Worthington. Our hotel in Columbus, OH features well-appointed rooms and great amenities for business and leisure travelers, including indoor and outdoor pools, complimentary Wi-Fi, and free parking. Plus, we offer 20,000 square feet and 17 elegant meeting and event spaces perfect for meetings, social events, and weddings. Explore everything Columbus Ohio offers. Visit Nationwide Arena, Home of the NHL Columbus Blue Jackets, the Columbus Zoo & Aquarium, or shop the latest fashion at Polaris Fashion Place. Our hotel is also near the Ohio Expo Center & Ohio State Fairgrounds, providing guests with easy access to Interstate 71. After a day of meetings or sightseeing, relax at Crowne Plaza® Columbus North-Worthington.

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2 ／ 5

Stay Away this hotel is falling apart

投稿者 RSG1985

1) The night staff could care less what our issues were
2) Ants in the rooms lots of them
3) Water leaks everywhere in the hotel and in the sleeping rooms. The hotel staff told they have known about the problem for a long time and normally don't rent out the leaky rooms but they were oversold so they had to book them out. Their suggestions use the towels in the room to soak up the rain.
4) Asked for a wake up call straight up said no we don't do because most of the phones don't work anymore.
5) Asked for a late check out Sunday morning the person behind the counter wouldn't even look up at me and said no we are booked out and need you out as soon as possible. 8 hours later only two cars in the parking lot the hotel was completely empty.

投稿者Corporate

対象2025年4月19日

Hello RSG1985,

I welcome your thoughts, and we are grateful you chose to stay at our Crowne Plaza Columbus North- Worthington, where we make business travel work. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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0人中0人がこのコメントが役に立ったと投票しています。

avid hotels Ft Lauderdale Airport - Cruise

Welcome to avid hotel Fort Lauderdale Airport - Cruise in Fort Lauderdale, FL. Our hotel offers easy access to I-95 and a complimentary shuttle to Fort Lauderdale-Hollywood Airport. Just a short drive to Port Everglades, Dania Pointe, and Hard Rock Stadium, our hotel is perfectly located for both business and leisure. We offer a complimentary shuttle to and from the Hollywood Ft Lauderdale Airport only. Our scheduled times are as follows. Airport to Hotel: 2:30pm, 5:30pm, 7:30pm, 9:30pm & Hotel to Airport: 8am, 11am, 2pm. If you need Cruise Transportation we have several referrals for you that you may choose from. At avid hotels, we understand what’s important for everyday travel. Enjoy complimentary parking, Wi-Fi, and freshly brewed coffee available 24/7. Find essentials at our 24-hour market and high-quality grab-and-go breakfast, offering a variety of options to fuel your day out in Fort Lauderdale, FL. We focus on the essentials that make a difference. Enjoy your stay at avid hotel Fort Lauderdale Airport - Cruise Port.

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2 ／ 5

Stolen AirPods

投稿者 Bell 場所 Georgia

My daughter AirPods were stolen from our room. We were able to track them and it showed them in the building walking around. We reported it to the staff, they said they would look into it. Never heard back from them. The AirPods ended up at a home in FL not far from the hotel. Nothing was ever resolved.

投稿者Corporate

対象2025年4月19日

Hello Bell,

I welcome your thoughts, and we are grateful you chose to stay at our avid hotels Fort Lauderdale Airport - Cruise, where wellness are built in. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

I have sent you a private message to discuss this further.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG

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0人中0人がこのコメントが役に立ったと投票しています。

voco Times Square South New York

Escape to a tranquil oasis at voco® Times Square South New York. Unwind in chic rooms with stylish comfort and stunning views of Hudson Yards and Manhattan West. Indulge in craft cocktails and small plates at Finches Den or host events in our modern spaces designed for every occasion. Located just two blocks from Penn and Moynihan Stations, our West Midtown hotel offers an unbeatable location near Hudson Yards, the High Line, Times Square, and the Theatre District. Explore the city’s best attractions, catch events at Madison Square Garden, or enjoy a leisurely stroll through Central Park. With impeccable service, contemporary accommodations, and a prime location, experience the best of New York City at voco® Times Square South.

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3 ／ 5

too loud

投稿者 rbarsom 場所 ny

construction all night the room was clean everyone was very nice but it is too loud there even my dog got scared trucks and large thign craashing down it was insane

投稿者Corporate

対象2025年4月19日

Hello rbarsom,

I welcome your thoughts, and we are grateful you chose to stay at our voco Times Square South New York, where we delivers delightful and uplifting experience. We value you as an IHG® One Rewards member and your loyalty to our brands.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. We are happy about your compliments, and our staff would be most grateful to know they had made a difference in your experience. I will share your feedback with our upper hotel team regarding the issues, and I am confident that we will identify the areas that require improvement.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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0人中0人がこのコメントが役に立ったと投票しています。

Hotel Indigo Atlanta Midtown

Discover the vibrant and innovative culture of Midtown Atlanta at our one-of-a kind boutique hotel. Taking its soul-infused design from the Fox Theatre across the street, our Midtown hotel is immersed in the fabric of Atlanta’s arts and entertainment district. Experience the playful vibe of Midtown as you explore the nearby Atlanta Botanical Garden and the High Museum of Art, find an oasis at Piedmont Park, and taste local flavors at Ponce City Market, along Atlanta’s Beltline. Meet for mouthwatering Southern food and drinks at our music-themed restaurant and bar or discover hip eateries steps away. Relax in rooms with music-inspired décor and views of Peachtree Street and the iconic Fox Theatre marquee. With its artistic style, Hotel Indigo® Atlanta Midtown is no ordinary hotel.

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3 ／ 5

Average downtown stay

投稿者 chrys18

Overall the experience was average. There was a few things at check in that were a bit off but that’s okay. Also, prices at the restaurant were very high and we ended up eating off property. Clean rooms, the only thing with that is we had a very tiny bathroom with a ledge I almost tripped on the first night.

投稿者Corporate

対象2025年4月19日

Hello chrys18,

Welcome to the future of everyday travel, where everything is effortless. I am sorry to hear about your recent experience. I have shared your feedback with our hotel management. I am confident they will use it to improve our service.

We appreciate you as our valued members of IHG One Rewards, and thank you for staying at the Hotel Indigo Atlanta Midtown.

We look forward to providing you with a better experience in the future.

Yours in hospitality,

Jega S.
Case Manager
IHG Hotels & Resorts Service

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Holiday Inn New York City - Times Square

Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!

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3 ／ 5

New York

投稿者 New York 場所 New York

Hotel was average. Nothing really stands out. Only 2 elevators and they were always busy and overcrowded. Small room space.

投稿者Corporate

対象2025年4月19日

Hello New York,

I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn New York City - Times Square, where travel is a joy for all. We value you as an IHG® One Rewards Platinum Elite member and your loyalty to our brands since 2018.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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Holiday Inn Express Florida City-Gateway To Keys

For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway , Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you’re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, Stay Smart Bedding with both soft and firm pillows, Kohler Adjustable Shower head, mini fridge and microwave and a great new hot breakfast awaits your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you’re in South Florida Stay Smart at the Holiday Inn Express Florida City.

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3 ／ 5

AC didn't work

投稿者 Richard 場所 Lexingon ky

We stayed one night on the way to the Keys. We got in late so we were exhausted. The room was clean however the AC was set at 74. We figured it would cool down as we went to bed but thr temp never got cooler. In florida with NO AC is not good. It was too late to complain and we left early anyway. Could be a one off but still unacceptable

投稿者Corporate

対象2025年4月19日

Hello Richard,

I welcome your thoughts, and we are grateful you chose to stay at our Holiday Inn Express And Suites Florida City-Gateway To Keys, where our guest's needs matter most. We value you as an IHG® One Rewards Silver Elite member and your loyalty to our brands since 2016.

We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.

Again, thanks for taking the time to review our hotel and for staying with us. We look forward to welcoming you back!

Your Friend in Hospitality,

Melissa P
Case Manager
IHG Hotels & Resorts
Service

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0人中0人がこのコメントが役に立ったと投票しています。

Holiday Inn Express The Villages

Welcome to the Award Winning Holiday Inn Express & Suites in The Villages! Whether here for business or pleasure, you’ll love our proximity to the Spanish Springs Town Square which features free live music and entertainment 365 days a year, from 5PM to 9PM. Golf Cart Rentals are also available. All rooms feature 60 Hi-Def TV channels on flat screen TVs, Keurig coffee makers, microwaves, refrigerators, hair dryers, irons and ironing boards, “Stay Smart” shower head by Kohler, and free Wi-Fi. We also offer a 24-hour Business Center, newlky renivated Fitness Center, on-site guest laundry, and an outdoor heated pool. Pet-Friendly hotel. All pets and Service Animals are restricted to our FIRST FLOOR Pet Friendly rooms ONLY. Pet Friendly Suite requests are NOT guaranteed due to very limited availability, and guests may be placed in Standard rooms upon check-in. Breakfast is on us! Enjoy our Complimentary Full Hot Express Start Breakfast Buffet, available from 6:30am to 9:30am weekdays, and 7am to 10am on weekends. Our pancakes, biscuits & gravy, eggs, sausage or bacon, fresh fruit, yogurt, cereals, bagels, breads and muffins are sure to start your day off right. A “must have” is our signature cinnamon roll, served hot and fresh every morning. Of course, hot coffee and tea are available not only during breakfast hours, but also 24-hours a day in our Hotel Lobby. We hope you enjoy your stay in The Villages and in our hotel!

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1 ／ 5

.

投稿者 None 場所 Ocklawaha florida

Poor customer service Cody the general manager discriminated my children. Made them feel very uncomfortable. She's very unprofessional and we will never stay at a holiday inn again. The kitchen cook is very unprofessional as well he as well was very rude and hateful to my children.

投稿者Corporate

対象2025年4月19日

Hello Valued Guest,

We take pride in fulfilling all our guests' needs and ensuring a seamless experience during your visit. I am sorry to learn about what happened. I’ve sent you a private message to continue our discussion. Please feel free to read it at your convenience.

We appreciate you as one of our Gold Elite members of IHG One Rewards and for staying at the Holiday Inn Express & Suites The Villages.

Your business with IHG Hotels and Resorts is appreciated.

Yours in hospitality,

Jega S.
Case Manager
IHG Hotels & Resorts Service

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0人中0人がこのコメントが役に立ったと投票しています。