Broken elevator trolley carts in very limited supply
投稿者MagicMarksy場所Clarksville, TN
Poor quality hotel Poor service Broken elevator No recognition of my Diamond Elite Status
投稿者Corporate
対象2025年4月21日
Hi MagicMarksy,
Thank you for staying at the Holiday Inn Express Rolling Meadows-Schaumburg Area and leaving us feedback. We appreciate you as an IHG One Rewards Platinum Elite member and your loyalty since 2007. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Central Birmingham hotel with free Wi-Fi and Breakfast included Holiday Inn Express® Birmingham - City Centre hotel is 10 minutes’ walk from Grand Central train station and Grand Central shopping mall. The hotel is 10 minutes’ drive from the M6 motorway , while Birmingham Airport (BHX) is a 15-minute train ride away. A short walk takes you to events at the International Convention Centre . You can host informal meetings in the hotel’s relaxed lobby lounge area before reaching companies like RBS and KPMG in the nearby Colmore Business District . Browse for designer fashion at the nearby Mailbox shopping centre, anchored by a Harvey Nichols department store. Selfridges, housed in a landmark futuristic building, is a quick stroll away at the Bullring mall, near the Hippodrome and New Alexandra theatres. At this hotel you can enjoy: - A hot Express Start breakfast buffet included in the room rate - Free Wi-Fi throughout the hotel - A Business Centre Welcoming rooms come with blackout blinds and pillow menus to help you get a good night’s sleep. Wake up to a power shower and enjoy the inclusive buffet breakfast in the bright Express Café and Bar . It’s just the place to chat with friends and colleagues over a coffee or a cold beer, and if you need a bite to eat, try the all-day menu of snacks and light meals.
Breakfast plenty of option but food not hot in line with HACCP
Car park discount partner con
Charge 39 ponds for 2 days when advertise 20
Car park company partner not interested in replying
投稿者Corporate
対象2025年4月21日
Hi Gary s,
Thanks for staying at the Holiday Inn Express Birmingham - City Centre. We value your business. Our guests can count on us to maintain clean hotels, provide friendly staff, and ensure everything is in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will ensure a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Downtown Richmond’s Best Value in Location and Parking!
Welcome to the Holiday Inn Express in downtown Richmond, VA. Located in the heart of historic Richmond's River District, we offer corporate and leisure guests the best of the past and the future.
Business travelers can appreciate our convenient Richmond, VA accommodations. Our hotel, situated in the heart of downtown Richmond, is close to businesses such as Wells Fargo, the Virginia Biotechnology Research Park, Altria, Philip Morris, SunTrust Bank and Mead Westvaco, as well as other Fortune 500 companies. Virginia Commonwealth University is six blocks away. The Greater Richmond Convention Center is .4 miles.
Your family will love staying at our hotel in Richmond, VA, located on Cary Street, because we are close to the Virginia Capitol Building, the Children's Museum and the Museum & White House of the Confederacy. Other nearby sights includes the Carpenter Center, the Landmark Theatre and VCU's Siegel Center. The Lewis Ginter Botanical Gardens offers visitors natural Virginia beauty at its finest.
When you stay with us, you'll enjoy deluxe amenities including a 24-hour fitness center and a free Express Start breakfast. The free high-speed, wireless Internet access will keep you connected. The 24-hour business center has print, copy and fax services. Stay Smart in downtown Richmond and check out our great Richmond hotel deals and rates.
This was my WORST stay!! The first thing i looked at was the bathroom… there was MOLD in the shower! And there was a USED WASH CLOTH! Super disgusting! Not only that the shower curtains had boogers on it! It was just so gross!!! The price i paid to stay here was 100% NOT worth it! Please do not stay here!
投稿者Corporate
対象2025年4月21日
Hi Angie124,
We appreciate your business and Gold Elite membership with IHG One Rewards. Thank you again for your stay with us at Holiday Inn Express Richmond - Downtown. We aim to offer an engaging place to rest and recharge. I am sorry we missed making your stay seamless this time.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
All the best,
Alice P Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites Austin South-Buda, located in Buda, Texas. Our recently renovated hotel offers all the essentials you need, conveniently situated off I-35 and close to downtown Austin and Austin-Bergstrom International Airport. Our hotel is near local attractions and businesses, making it the perfect home base for exploring Buda and Austin. Formula 1 fans will enjoy watching the United States Grand Prix at Circuit of the Americas. Spend a day on the water escaping the Texas heat at Lake Travis or San Marcos River. Business travelers will appreciate our proximity to local businesses such as Jardine Foods, Namasco Steel, Night Hawk Frozen Foods, AHI Supply, and Proto Fab. Relax in our thoughtfully designed, comfortable rooms with modern amenities, including a Keurig coffee maker, microwave, and mini fridge. Dive into our refreshing outdoor pool. Start your day right with our complimentary breakfast and coffee. Enjoy the convenience of free parking and Wi-Fi, and maintain your fitness routine at our 24-hour fitness center. Experience simple, smart travel in Buda, Texas.
Very poor service and staff had very poor attitude
投稿者Rogr場所Houston, TX
Could not get any cold water. Reported problem and nothing was done which was not surprising because staff was totally uninterested and couldn't have cared less. Very poorly run hotel, no manager was ever around and front desk did not even have phone number for manager. Talking with other guests, all had the same problem. Worst experience I ever had at an IHG property
投稿者Corporate
対象2025年4月21日
Hi Rogr,
We appreciate your business and Platinum Elite membership with IHG One Rewards. Thank you again for your stay with us at Holiday Inn Express & Suites Austin South-Buda. We aim to offer an engaging place to rest and recharge. I am sorry we missed making your stay seamless this time.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
All the best,
Alice P Case Manager IHG Hotels & Resorts Service
Welcome to Holiday Inn Express Bali Sunset Road!
Located in the heart of Sunset Road, our hotel is a short 12-minute drive from Bali’s Ngurah Rai International Airport and makes for a convenient location for both business an leisure travellers.
Your comfort is our priority. Settle into one of our well-designed rooms fitted with modern amenities and features to make your stay enjoyable and connected. Start your day with our complimentary Express Start Breakfast, keep up with your fitness routine at our 24-hour fitness centre, take a refreshing dip in our swimming pool, and stay connected with complimentary Wi-Fi throughout the hotel. We ensure you have everything you need to make the most of your stay with us.
Whether you’re looking to pick up something light on the go or relax for a bite to eat, satisfy your craving at the first EXPRESS Café & Bar in Indonesia. Serving up a range of classic favourites and local delights, take a breather from your busy itinerary in a relaxed and casual environment.
Our nearby attractions include Kuta Beach, Seminyak Square, and the Beachwalk Shopping Centre.
This was the first time we stayed at this hotel, as we usually stay at the Holiday Inn Express Baruna. Unfortunately, however, that hotel was full.
As this one (Sunset Road) was new, we thought it would be a good option. But it was not.
The staff, who were also new, were not nearly as friendly and helpful as the staff at Baruna. When we asked them to push the two single beds together (something most hotels will do upon request), the staff refused...complaining that it would damage hotel property.
We were also shocked to see a centipede in our room (video below)! This suggests that the hotel is not very clean. Again, we never saw this at the Baruna hotel.
The breakfast options were also more limited and less tasty than the breakfast that they have in Baruna.
Lastly, when we moved from that room to another room, I noticed that my socks and handkerchiefs were missing from my suitcase! I had not worn my socks at all as I was wearing slippers every day, and I was still using the same handkerchief that I used when I arrived (the other ones I meant to use later in my trip). When I told the front desk about it. They just asked housekeeping, who said they did not see them, and said that they don't know what happened. Terrible!
The Holiday Inn Express Baruna is amazing, and we love it there very much. I strongly recommend to stay there instead of Sunset Road when you come to Bali!
投稿者Corporate
対象2025年4月21日
Hi Jeff-JP,
Thank you for staying at the Holiday Inn Express Bali Sunset Road and leaving us feedback. We appreciate you as an IHG One Rewards Diamond Elite member. We work hard to deliver an exceptional guest experience. I am sorry about the level of customer service you encountered during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Just eight miles from the Dallas-Fort Worth Airport DFW, our hotel provides a superb location for travellers of all kinds. Visitors searching for nearby attractions will enjoy our Fort Worth hotel's convenience to AT&T Stadium, Rangers Ballpark, Dickies Arena, Hurricane Harbor, Six Flags Over Texas, Texas Motor Speedway, and the Texas Star Golf Course. Additionally, our hotel in Hurst is one mile from NRH2O Water Park, Alley Cats, and IFly.
Hurst sits conveniently between Dallas and Fort Worth, so our hotel can keep you close to the exciting amusements of both cities. Business travellers looking for Dallas-Fort Worth hotel accommodations will benefit from our hotel's location near downtown Fort Worth. We stand close to the bustling business district with companies like Bell Helicopter, Textron, XPO Logistics, HealthMarket's, Transport Workers Union, HEB Hospital, and North Hills Medical Center.
Our beautiful hotel in Fort Worth aims to bring you top service, convenience and comfort. Relax in the indoor pool, keep up your workout routine in the fitness center, and connect using our complimentary high-speed Internet access. Book your Dallas/Fort Worth hotel room now at Hurst's Holiday Inn Express hotel near DFW Airport.
Upon arrival we should have turned around from the start. Hayley front desk clerk rude, did not welcome me as a member, our toilet did not flush at times, my sister’s room had BUGS and they would NOT switch rooms (vacancy available) offered to spray however my lil niece (her 5th birthday weekend) allergic. Air conditioning terrible. went out for the night returning to NO lights in the front of building. The only thing rated maybe a 8 was the breakfast. OVERALL Rste “3” and that’s being nice
Signed: Unhappy IHG member
投稿者Corporate
対象2025年4月22日
Hi Nina B,
We're truly happy about your stay at the Holiday Inn Express Dallas Fort Worth West - Hurst, and thank you for being one of our IHG One Rewards members.
We dedicate ourselves to providing a great place to rest, and I am sorry to learn that some aspects of your visit turned out otherwise. I've shared your comments with our local hotel, this will help us identify what can be done better. I have reached out via email to discuss your experience further.
We hope to have the opportunity to welcome you back for a much-improved stay in the future.
Best regards,
Sarah S. Case Manager IHG Hotels & Resorts Service