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- レビューコメント数76561
- 役立ち度投票数349
- 最初のレビューコメント2017年2月14日
- 最後のレビューコメント2025年4月24日
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Charlotte Ballantyne's Only Extended Stay Hotel with Three Room Suites/Pets Welcome!
Relax and Enjoy our Amazing Staybridge Suites® Charlotte Ballantyne hotel, where the Community philosophy embraces, "LIVE-WORK-STAY-PLAY" motto. Whether you stay one night or one month, our Staybridge Suites provides all the comforts of home. Relax in a Deluxe Studio Suite, a One Bedroom Suite, or our Spacious Two bedroom/Two Bathroom Apartment Style Suite. Each Suite has a fully equipped kitchen, a stovetop, microwave, and living room with a sleeper sofa and desk.
Our Great Room area is perfect for families to gather or conduct a business interview.
Unwind in our indoor pool or jacuzzi, stay active at the 24-hour Fitness Center, or relax in our outdoor courtyard living space featuring a soothing fire pit and corn hole boards. Gather under our gazebos and enjoy a cookout on the BBQ grills.
The Staybridge Suites Hotel is located within Ballantyne Corporate Place, which makes it ideal for the business travelers. Our guests can enjoy several complimentary offerings, such as hotel shuttle within a 2-mile radius, daily complimentary breakfast buffet and evening social reception's M-T-W 5:30pm-7:00pm.
Explore The Bowl and Ballantyne Village for exceptional dining and shopping. Enjoy events at The Amp and Ballantyne's Backyard, all conveniently located just minutes from hotel. Easy access to the I-485 and I-77.
全体
1 ／ 5
Dirty sheets
投稿者 Antje86
場所 Virginia Beach, Va
I would not recommend staying here because some of the staff seem to forget they work in the hospitality industry, the room were semi clean front desk staff mediocre, just pray you deal with the night auditor because he was the best part of my experience in this hotel
投稿者Corporate
対象2025年4月24日
Hi Antje86,
I appreciate you being one of our valued guests. Thank you for choosing our Staybridge Suites Charlotte Ballantyne and for sharing your feedback. I trust that all is well.
We always want to offer top-notch service and accommodations. I'm sorry to learn about your experience. I have informed our hotel team regarding your post. I am sure they'll use this as a coaching point to provide better service and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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Welcome to the 2018 Quality Excellence Award Winning hotel Holiday Inn Express & Suites Champaign North - Rantoul, Rantoul, Illinois!
The award winning Holiday Inn Express & Suites Champaign North - Rantoul is located 15 miles north of Champaign/Urbana, the home of the University of Illinois. Convenient from Interstate 57, the hotel is nestled in the farming community of Rantoul. The hotel is located near local attractions including Hardy's Reindeer Ranch, Hap Parker Family Aquatic Center and Heritage Lake Park.
For our business travelers, the Holiday Inn Express & Suites Rantoul is a short distance from many local companies including Vista Outdoor, Jeld-Wen, Gordyville, Conair Corporation, Charles Industries, Rantoul Foods and the Rantoul Business Center.
Located near the University of Illinois and just two hours south of Chicago, our 24-hour Business Center and Board Room are perfect for any small meeting in this East central Illinios community.
No matter what brings you to Rantoul, the hotel's amenities help make it the perfect place to relax and enjoy your stay. Enjoy the indoor pool, 24-hour Fitness Center and each morning delight in the free hot Express Start breakfast.
Make reservations today to experience everything the Holiday Inn Express & Suites Champaign North - Rantoul hotel has to offer.
全体1 ／ 5
would not reccomend
投稿者 Alpine
場所 Buffalo Wyoming
dont waste your time staying here , altho it is clean and the food is good , the staff is totally inept about anything you need from check in to printing out a reciept, they tell you one thing then lose your reservation , no sleep because of the noise and police banging on doors .. too much drug activity
投稿者Corporate
対象2025年4月24日
Hi Alpine,
Thank you for staying at our Holiday Inn Express Rantoul and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement. I also sent an email to discuss the matter.
We look forward to having another chance to welcome you back for a better experience.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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ホリデイ イン ロンドン ブルームスべリーへようこそ。現代的でスタイリッシュなこのホテルは、観光やビジネスへのあらゆるニーズに対応できる最適なロケーション、ロンドンのウエストエンドにございます。
地下鉄ラッセル スクエア駅前のホテルは、セント パンクラス国際ターミナル駅に近く、ユーロスターをご利用のお客様に大変便利です。 ホリデイ イン ブルームスベリー ホテルは、オックスフォード ストリートの見事なショッピング街やコベント ガーデンはもちろん、大英博物館、マダム タッソー蝋人形館、ロンドン動物園、ウエストエンドの劇場など、ロンドン市内のさまざまな観光アトラクションにも徒歩で容易にアクセスできます。
現在、ホテル周辺のイベントとして、大英博物館の『バビロン』などがございます。 また、ホテルより、アーセナル フットボール クラブのホーム、エミレーツ スタジアムへ連絡する直通電車がございます。 14の会議室を誇るホテルの画期的なアカデミー コンファレンス センターでは、研修コースや役員会議 、コンファレンスを始め、披露宴やディナーダンスに至るまで、あらゆるご要望にお応えします。
ホリデイ イン ロンドン ブルームス ホテルでは、車椅子をご使用のお客様に、専用の客室や介護用リフト付きの客室2室など、さまざまな設備をご用意しています。 ホテルは、ミーティング アンド インセンティブ トラベル アワードにて、ベスト ディスエイブル ファシリティ アワード2007『すべての人がアクセス可能』を見事に受賞しました。 全客室では、高速インターネットアクセスをご利用いただけます。
全体1 ／ 5
Poor condition of the room facility
投稿者 AK Ko
場所 Singapore
1. Stuffy Room and Inadequate Air Circulation
The room was stuffy and uncomfortable. Cannot control temperature, dangerous for health. I felt shortness of breath and need to ask for help! By then was given an electric fan to use for the rest of my stay.
The room was stuffy and uncomfortable. Cannot control temperature, dangerous for health. I felt shortness of breath and need to ask for help! By then was given an electric fan to use for the rest of my stay.
2. Clogged Bathtub and Delayed Repairs
The bathtub was clogged. The water from the shower failed to drain for several days and was disgusting to have my feet still soaked in soapy water after every bath. I reported the issue immediately, and after three days, maintenance finally attempted to resolve the issue but yet they left it unfinished. I discovered the mess left behind when I returned to the room and as I could not use at all, the solution was for me to change rooms close to midnight, which was unreasonable, inconvenient and disruptive to my rest and made me lost my energy for next day.
The bathtub was clogged. The water from the shower failed to drain for several days and was disgusting to have my feet still soaked in soapy water after every bath. I reported the issue immediately, and after three days, maintenance finally attempted to resolve the issue but yet they left it unfinished. I discovered the mess left behind when I returned to the room and as I could not use at all, the solution was for me to change rooms close to midnight, which was unreasonable, inconvenient and disruptive to my rest and made me lost my energy for next day.
3. Uncomfortable Bed
Upon arriving in my first room, I noticed that the mattress on the bed was heavily sagging in the middle, making it uncomfortable to sleep and more strenuous to get out of bed. The sinking in the middle of the mattress caused an uneven sleeping surface that negatively affected my rest. I reported the issue to the front desk the next morning and I had to stack two blankets in the centre of the bed in an attempt to level the mattress. When I had the honour to move rooms, while the mattress in the second room was slightly better, it still had a noticeable sag in the middle.
Upon arriving in my first room, I noticed that the mattress on the bed was heavily sagging in the middle, making it uncomfortable to sleep and more strenuous to get out of bed. The sinking in the middle of the mattress caused an uneven sleeping surface that negatively affected my rest. I reported the issue to the front desk the next morning and I had to stack two blankets in the centre of the bed in an attempt to level the mattress. When I had the honour to move rooms, while the mattress in the second room was slightly better, it still had a noticeable sag in the middle.
4. Lack of Welcome Amenities for Diamond Members
As a Diamond member, I have always been welcomed with small gestures that reflect the brand's commitment to its loyal customers. Unfortunately, with only a welcome pack with water on the first day upon arrival, there was no new bottle daily subsequently which I found disappointing, especially when compared to the service I’ve received at other hotels within the IHG chain.
As a Diamond member, I have always been welcomed with small gestures that reflect the brand's commitment to its loyal customers. Unfortunately, with only a welcome pack with water on the first day upon arrival, there was no new bottle daily subsequently which I found disappointing, especially when compared to the service I’ve received at other hotels within the IHG chain.
I’d feedback to the hotel directly and was only offered compensation of 10,000 points, not even worth one night’s stay for such an expensive and long stay? I hope you can re-look into this and offer a reasonable and comparable compensation for this unpleasant stay for my 6 nights. I had been continuously staying in IHG group of hotels for so many years worldwide, this is the first time I had felt so disappointed.. Can IHG really look into this case and give us a better response?
投稿者Corporate
対象2025年4月24日
Hi AK Ko,
We value your unwavering support as a Diamond Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn London - Bloomsbury.
We are committed to upholding a global reputation for service, comfort, and value. I am sorry we've missed the mark this time. I made sure to share your concern with our hotel management, and I am positive that they will look into this. I sent you an email to discuss this further, and I hope you can read it when you have the time.
We look forward to making your next stay a great one.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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Holiday Inn Corpus Christi Downtown Marina is conveniently located in Downtown Corpus Christi. Experience a picturesque view overlooking the beauty of Corpus Christi Bay and Marina. Our Corpus Christi hotel is across the street from the historic seawall and within an easy walk to local nightlife, restaurants, fishing, and more. Corpus Christi is home to the Texas State Aquarium, USS Lexington, Museum of Science and History, Whataburger Field and the American Bank Center.
Relax by our beautiful indoor and outdoor, third floor pool offering panoramic views of the Corpus Christi Bay and Marina.
The Holiday Inn Corpus Christi Downtown Marina is located in Downtown Corpus Christi near the Corpus Christi Port Authority and many corporate locations. These locations include the American Bank Convention Center, Exxon Mobil, Christus Spohn Hospital and Koch Industries. This 100% non-smoking facility features 12,000 square feet of meeting and banquet space to accommodate corporate, social, and wedding events.
We offer a variety of places to relax and enjoy a cocktail. Take advantage of our lobby bar or enjoy the breeze and view of the Corpus Christi Bay and Marina from our outdoor patio. We look forward to your arrival.
全体1 ／ 5
Don’t waste your money at this location.
投稿者 Jnic698
場所 Corpus Christi, Texas
Pool is not temperature controlled, rooms smell like marijuana, hotel is old, rusty and gross. Poor lighting, awful guests. Never staying here again.
投稿者Corporate
対象2025年4月24日
Hi Jnic698,
Thank you for staying at our Holiday Inn Corpus Christi Downtown Marina. We welcome you as a new member with IHG® One Rewards and for making IHG Hotels & Resorts your travel partner.
We continue to champion enjoyable travel for all. I am sorry to learn that it didn't happen. I have shared your comments with our local team. I also sent you a private message, and I hope you can take a moment to check it when you have the chance.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
Located in Downtown Calgary close to 17th Avenue & many corporate offices. Guests love our Free Parking and walkable proximity. You'll enjoy an unbeatable location when you stay at the Holiday Inn Express Hotel & Suites - Calgary , just 15 km from the Calgary International Airport (YYC). Holiday Inn Express Hotel & Suites - Calgary is also only one block from C-Train Station Downtown West Kerby Stn. (LRT). Want to be in the center of the action in Calgary, Alberta? Our hotel is just minutes from the Scotia Bank Saddledome, CF The Core Shopping, Holt Renfrew & Calgary Tower . Enjoy Stephen Ave and its many world-class restaurants & attractions. Business travelers also enjoy our close proximity to TELUS Convention Center , Shell Canada, SNC-Lavalin, NEXEN Inc., Husky , ATCO, NOVA Chemicals, Halliburton, the main branch offices for Scotia Bank, RBC and Alberta Treasury Branch, as well as other numerous businesses in downtown Calgary. Holiday Inn Express & Suites - Calgary goes beyond other hotels in Calgary to offer top-quality amenities, from the free hot breakfast with healthy options , fitness centre and sundry shop to each room's free high-speed Internet access and balcony overlooking downtown Calgary. Our hotel's rooms feature triple-sheeted beds, a workspace, a 42-inch flat screen TV, a fridge and a microwave .
全体2 ／ 5
Holiday Inn stay
投稿者 Brandon
場所 Toronto, Ontario
Overall, my stay at the Holiday Inn in downtown Calgary was less than impressing. First off, I booked the reservation last minute because the other hotel I was at wasn't good at all. So I booked this hotel last minute and let's say first off the price was ridiculous $670 for 4 nights when other hotels in the area were $550 and $588. Why is this $670 when the others are that price and same kind of hotel there not fancy ones. Secondly, the fact my room key was finicky opening the door and took at times 3 attempts is ridiculous. Fix your technology and have it working. Lastly, talking to your manager isnt helpful. She couldn't resolve anything. She said about price talk to Holiday Inn directly I can't fix it. About the door key being finicky she said this has never happened when in fact it did happen with another couple a couple of nights ago. Another situation is the laundry machine only taking coins. We live in 2025, how does your laundry machine only take coins. When I asked the "manager" about it she said there new. New machine only taking coins. Install a card option. Overall, your manager isn't helpful. Holiday Inn please get back to me and I want to speak with head office directly. I'm a silver member which means I stay more than 10 nights a year. This kind of treatment is unacceptable.
投稿者Corporate
対象2025年4月24日
Hi Brandon,
Thank you for staying at our Holiday Inn Express and Suites Calgary. We appreciate your loyalty as an IHG One Rewards Silver Elite member.
We strive to provide practical and efficient travel for all our guests. I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this. Additionally, please note that room rates are subject to dynamic pricing, meaning they can vary based on factors such as demand, seasonality, competitor pricing, and special events.
We appreciate your understanding and continued support. We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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Located in the heart of "The Princess City" Indiana's 2nd largest shopping district, the Holiday Inn Mishawaka/South Bend - Conference Center is the ideal hotel for your Notre Dame Football and Mishawaka Fieldhouse reservations, extraordinary eats, or small/large gathering.
Join us at The Douglas Kitchen & Bar our own branded on-site restaurant serving the best in American-style dining with Mexican & Italian flare. The fully stocked bar features 12 beers on-tap which are rotated seasonally, the area's best wine selections, along with the best in top-shelf made-from-scratch cocktails.
Looking for function space for your next business meeting? Reunion? Wedding? Or another special event? With 10,000+ square feet of meeting and convention space, The Saint Joseph Conference Center staff look forward to serving groups of all sizes. Our amazing sales and catering staff can coordinate every detail from start to finish for any size event. Order from our catering menu or let us help you create the perfect dish for your perfect event. The team of chefs will go to work ensuring every detail is executed to the fullest for a picture-perfect presentation and crowd wowing taste.
全体3 ／ 5
Clean but not up to expectations
投稿者 Mary2025
場所 Plainfield, IN
I chose this specific hotel during an out of town basketball tournament for my daughter. I chose it bc her younger brother had his birthday that weekend and wanted to swim and eat at the restaurant in the hotel. This was his first birthday without his father (passed September 2024). I wanted to make it a bit special. The hotel room was very clean! However the amenities was not able to be used. The pool states on the website “heated pool”. The pool was colder than an ice plunge and when brought up at the front desk she stated “there’s nothing I can do about that”. He jumped in and jumped right back out. I specifically called ahead and they said “pool IS heated but no hot tub”. I’m fine with that. I usually stay at *ilton hotels and heated means HEATED! Laundry facilities was one washer and one dryer and the dryer was not drying! The website states complimentary laundry detergent but when asked for some at the front desk, they sell it at their small store, it’s not free. I had my own but didn’t have a dryer sheet/laundry softener. Then later on that evening I find out that there will be NO bar and no restaurant leaves that last reasons as to why we stayed at this specific facility. No pool, no restaurant, no bar…might as well been at the red roof bc I assume we pay for these things to be up and running. Just all around bad experience with Holiday Inns lately. My next hotel next week IS absolutely booked with *ilton, just too bad my sons birthday weekend was a bust. I won’t trust Holiday Inn anymore. Always an issue NO MATTER WHICH LOCATION IVE STAYED AT! I have 7 more out of state tournaments and probably not going to book a Holiday Inn. SMH. The only plus to this hotel was its location near the Sports Complex.
投稿者Corporate
対象2025年4月24日
Hi Mary2025,
We appreciate your continued loyalty to IHG® One Rewards and thank you again for your stay at Holiday Inn Mishawaka - Conference Center. We pride ourselves on delivering quality service and as part of our continued commitment to offer an inviting place to rest and recharge, I am sorry we missed making your stay seamless this time.
I've communicated your feedback with our hotel management and trust that they will take the necessary actions to ensure we meet the level of comfort and expectations of our guests.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
Two miles from Detroit Metropolitan Airport (DTW) and near major highways I-96, I-94, and I-275, our prime location is ideal for both business and leisure travelers. Enjoy park-and-fly packages and free 24-hour airport shuttle, plus EV charging stations.
Just 20 minutes from downtown Detroit and attractions like Ford Field and Greenfield Village, exploring the Motor City is easy. We're also near Ford Motor Company, General Motors, and Coca-Cola.
Host events in our flexible venues, stay active in our fitness center, and take a dip in our indoor pool. From spacious guest rooms with modern amenities to an onsite restaurant where kids aged 11 and under eat free, experience comfort and convenience at our Detroit airport hotel.
全体2 ／ 5
Staff was rude
投稿者 HuCo 1
When I checked in late at night in the rain and exhausted the front desk person failed to inform me that there is a 10.00 fee to park in the hotel parking lot while staying at the hotel. This charge us per night. The front desk person was adamant that it was not her duty to inform me of the QR code that I needed to scan and I should have noticed it as it was posted throughout the area. I had to go back out in the rain to retrieve my license plate number. Will not stay here again due to paying to park in hotel parking lot and rudeness of staff.
投稿者Corporate
対象2025年4月24日
Hi HuCo 1,
We appreciate your unwavering support as a Silver Elite member of IHG One Rewards. Thank you for staying at the Holiday Inn Detroit Metro Airport.
We strive to offer genuine hospitality to all our guests, and I'm sorry we've missed the mark. I shared your feedback with our local team, and I am confident they will review it and take the necessary steps to address the issues. I have also sent an email to you to discuss further.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
1926年にヴァンダービルト一族の支援により建設されたニューヨークの豪華ホテルは、時を超えたうっとりするような魅力とモダンなエレガントさを併せ持っています。マンハッタン中心のランドマークとなっており、5番街でのショッピングやニューヨークならではの様々な経験を楽しむベースとして理想的です。近代美術館や、360度のパノラマが楽しめるTop of the Rock（トップ・オブ・ザ・ロック）、世界的に有名なセントラル・パークも徒歩圏内。街の探索の後は、優雅なBarclay Bar & Grillで、リラックスしたひとときをお食事をしながらお楽しみいただけます。
全体3 ／ 5
Noisy rooms and rude staff
投稿者 Marcella
場所 Brasil
I've stay for 4 nights in what is supposed to be a good hotel. The staff that takes care of bags and cleaning rooms is very friendly and helpful. All the others - on the check in and on the phone were rude and not helpful at all. I could hear everything my neighbours speak, listen to, steps, everything. One night they were watching TV and I could even understand the sentences. I've called and offered myself even to change rooms, the answer was very cold - all the rooms are the same. So all the rooms are noisy? They also said they would call me when the room was ready, I didn't receive the call and decided to go to the front desk. I was suprised when they said the room was ready, but not sure why i didn't receive the call. Anyway, I always think that the way you deliver the message is everything and the deliverable was not nice. Will not stay again.
投稿者Corporate
対象2025年4月24日
Hi Marcella,
Thank you for staying at our InterContinental Hotels and Resorts New York Barclay. We appreciate your loyalty as an IHG One Rewards member.
We strive to build a unique connection with you through the best service. I am sorry to learn that it didn't happen. I have shared your feedback with our hotel management, and I trust that they will take the necessary steps to address the issues you highlighted.
We hope you'll consider staying with us again to restore your confidence in our services.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
Conveniently located in North Fort Worth, and off I-35 highway guests are always within minutes of Dallas/Fort Worth's top attractions that include TCU, Historic Stockyards, Texas Motor Speedway, Billy Bob's Texas, Tanger Outlet Mall, Fort Worth Zoo, Downtown Sundance Square, Fort Worth's Museum Cultural District, and Fort Worth's Botanical Gardens. Our hotel is near Alliance Airport (AFW), DFW International Airport (DFW), and Mecham Airport (FTW) which makes it an easy commute for business travelers such as HEB Alliance, BNSF, TTI Industries, FAA, Southwest Regional Office, Purvis Industries, Lockheed Martin, Amazon, Parker Hannifin, DHL and Panther Island to get to work when visiting. We offer a 24-hour indoor pool, complimentary breakfast, 24-hour fitness center, and a business center to fit all of your travel needs. Our bright meeting room space is perfect to host your holiday party, meeting, or event in Fort Worth. Travelers will enjoy being within walking distance to popular restaurants and bars as well many Texas Top BBQ restaurants in Fort Worth. From relaxing on a leisurely vacation, or a high demand business trip, your Holiday Inn Express & Suites Fort Worth Fossil Creek will be a relaxing stay!
全体3 ／ 5
Bathroom
投稿者 Unsatisfactory
場所 Tennessee
The safety of room 107 bathroom was reported 5 maybe 6 days in a row and nothing was done about the issue.
投稿者Corporate
対象2025年4月24日
Hi Valued Guest,
Thank you for staying at our Holiday Inn Express and Suites Fort Worth - Fossil Creek. We appreciate your loyalty as an IHG One Rewards Platinum Elite member and for making IHG Hotels & Resorts your travel partner.
We do our best to provide a comfortable experience every time, and I’m sorry to hear about your recent experience. I have shared your feedback with our local team, and I am confident that actions will be taken to address this.
We look forward to sharing a more positive experience on your next visit.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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0人中0人がこのコメントが役に立ったと投票しています。
Holiday Inn Express in the Heart of the Financial and Commercial District
Located in Plaza San Rafael and less than five miles away from the Toncontin International Airport , the Holiday Inn Express Tegucigalpa hotel is the best place to stay whether you come for business or for pleasure.
Right in the heart of the new financial and commercial district , this hotel in Tegucigalpa is less than one mile away from the Metropolis Business Tower and the main financial entities such as Bac Honduras, Davivienda and BCIE.
For those interested in getting to know the city, this hotel is conveniently located near the main avenues like Boulevard Morazan , Suyapa and Miraflores , making it easy to enjoy a variety of shops and restaurants.
After a long day, relax in the outdoor pool or visit the fully equipped Fitness Center . Each morning, enjoy the breakfast buffet provided to then stroll around Plaza San Rafael and enjoy a nice cup of coffee without even having to leave the hotel.
全体3 ／ 5
Bill copy not given at reception nor received by email as promised
投稿者 Pradeep
場所 Mumbai
Stayed at the hotel from 3rd April'2025 to 5th April'2025. While check out I requested for a physical copy of the hotel bill after payment but the same was refused, saying it will be sent by email. As of 16th April'2025, no bill copy is received. Only one email received from hotel with button for hotel bill, but upon clicking the button, next message is cannot get bill contact hotel. Cannot understand why an International Hotel Chain refuses physical copy of Hotel bill and neither sends it by email.
I am a member of IHG One Rewards as well.
PLease send copy of the bill at the earliest.
投稿者Corporate
対象2025年4月24日
Hi Pradeep,
Thank you for staying at our Holiday Inn Express Tegucigalpa. We welcome you as a new member with IHG® One Rewards and for making IHG Hotels & Resorts your travel partner.
We strive to offer an efficient and frictionless experience. I am sorry to learn that it didn't happen. I have shared your comments with our local team. I also sent you a private message, and I hope you can take a moment to check it when you have the chance.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
Case Manager
IHG Hotels and Resorts Service
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