Extended-stay hotel in Midtown Atlanta Suites
Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing.
With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive.
Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities.
Whatever brings you to Atlanta, we look forward to having you stay with us.
Dingy rundown rooms and linens, lack of proper staffing and staff that was there were rude
投稿者No thanks場所Tennessee
Sheets were dirty, carpet was nasty, towels needed to be thrown away they were so ragged, couldn’t get extra towels when we asked, spent 25 minutes waiting in line at the checkin desk to get a second room key, staff were rude and dismissive, and the breakfast area was a mess (out of coffee and silverware, not enough seating, staff nowhere to be found). Would not recommend this hotel.
投稿者Corporate
対象2025年4月25日
Hi Valued Guest,
Thank you for staying at Staybridge Suites Atlanta - Midtown and for taking the time to share your feedback. We appreciate you for being one of our IHG® One Rewards members.
We strive to provide excellent and impressive service to all our guests. Our hotel consistently prioritizes cleanliness, and we apologize for not meeting your expectations. I've shared your feedback with our hotel management regarding this concern so they can take prompt measures to prevent a recurrence of the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V. Case Manager IHG® Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites of Nevada, MO. With a convenient location off I-49, our hotel in Nevada, MO is a great choice for all travelers. Business travelers can rest easy with our easy access to offices for 3M, Fastenal Company, Cottey College, and Nevada Regional Medical Center.
Those in for leisure will enjoy our proximity to the Bushwhacker Museum, The Old Jail, Radio Springs Park, and the Deepwood Cemetery. For those into sports, visit Champion Diamonds Baseball Complex for terrific Little League action, and the Nevada Speedway for non-stop racing.
Our hotel offers everything you need for a comfortable stay, from modern accommodations to free hot breakfast, a 24-hour fitness facility, on-site parking, and free Wi-Fi. Each of our guest rooms are equipped with plush bedding, 42-inch TVs, Microwaves, Mini Fridges, and Keurig Coffee Makers.
Whatever brings you to Nevada, MO, enjoy your stay at the Holiday Inn Express & Suites Nevada.
Not what we expect from Holiday Inn family. Not friendly or helpful staff. Room older and needed repairs. Thin towels. Bed ( mattress) old. Breakfast milk curdled. Would not recommend Nevada holiday inn.
投稿者Corporate
対象2025年4月25日
Hi Willie,
Thank you for being a valued IHG® One Rewards member and for choosing to stay at the Holiday Inn Express & Suites Nevada.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I'm sorry to hear about your experience. Your feedback is important to us, so I've shared it with our hotel management, and we will use it to uphold the hotel standard.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Welcome to avid hotel Oklahoma City Airport in Oklahoma City, located just four miles north from Will Rogers World Airport. Located 10 minutes from Bricktown Entertainment and 15 minutes away from Downtown Oklahoma City, the hotel is convenient whether travelling for business or leisure, and we offer complimentary airport shuttle and other shuttle services. We’re close to great local restaurants in the historic Stock Yards such as Cattlemen’s Steak House and The Criterion in east Bricktown. And it’s just a short drive to the State Fair Park, Champion Convention Center, and Paycom Center Arena. If you’re here on business, the offices of Amazon, AT&T, Dell, Terex, Baker Hughes and Schlumberger are nearby. We’re close to Mike Monroney FAA Aeronautical Center, Atlantic Aviation, Field Aerospace and the Outlet Shops. When you return to relax at this Oklahoma City hotel, you’ll find we focus on getting the essentials right, every time. So you can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55 in HD TV, free WiFi and refrigerator. In the morning, come down to the lobby for your complimentary breakfast and fresh bean-to-cup coffee. Enjoy a range of high quality items on site, or simply grab and go. Enjoy your stay at avid hotels Oklahoma City Airport near Oklahoma City.
Extremely disappointing due to both poor customer service and an excessive cleaning fee of $250
投稿者Amy17201場所La Quinta, CA
Unfortunately, my experience at your property was extremely disappointing due to both poor customer service and an excessive cleaning fee of $250—more than the cost of my entire 3-night stay, which totaled approximately $212.07 ($70.69 per night).
On the first night of my stay, I became unexpectedly ill around 12:30 a.m. and vomited near the bed. When I attempted to contact the front desk for assistance:
1. The landline phone in the room was not working—there was no dial tone, and pressing the front desk button produced no response. 2. While I was attempting to call the front desk on my cell phone, a staff member came to the door. He was an older man who appeared to have a health condition (possibly COPD), and his attitude was dismissive and unhelpful. 3. After explaining the situation, instead of offering meaningful help, he asked if I had cleaned up the mess myself and whether any vomit was on the bedding. His only suggestion was to bring me a mop. 4. I requested to switch rooms, which he agreed to do, but he did not mention any cleaning fee at the time—much less one that would exceed $250. 5. On the morning of my departure, I needed the 5 a.m. airport shuttle. The same staff member drove the shuttle but offered no greeting, acknowledgment, or concern for my well-being. His attitude remained cold and impersonal.
To make matters worse, the front desk staff throughout my stay were consistently unfriendly, and their presentation was concerningly unprofessional.
I researched hotel policies regarding cleaning fees due to illness, and while I understand that additional fees may apply, there is usually transparency and reasonable discretion in how they are applied. In this case, a $250 charge for a single incident, with no warning or documentation, feels excessive and unfair—especially when it equals or exceeds the cost of the entire booking.
I am therefore requesting a refund of $200 to account for the unreasonable cleaning charge and the poor service received during my stay. I hope you will take this opportunity to make things right and to revisit your policies and staff training for the benefit of future guests.
投稿者Corporate
対象2025年4月25日
Hi Amy17201,
Thank you for staying at avid hotels Oklahoma City Airport and sharing your experience. We appreciate your choosing IHG® Hotels & Resorts as your travel partner.
We work hard to provide our guests with a memorable experience, and we are sorry for not exceeding your expectations. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to discuss this.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V. Case Manager IHG Hotels & Resorts Service
Discover a dreamy getaway at our Panama City beachfront resort!
Just steps from the sugar-white sands and sparkling waters of the Gulf, our hotel invites you to embrace the ultimate beach getaway. Dive into fun under the sun, build sandcastles, or splash around with the kids in our lagoon-style pool, complete with a waterfall. Unwind in our hot tub while soaking in the stunning ocean views. Savor delicious meals at our restaurant, The View, or grab a bite from one of our three inviting poolside food outlets, including Bamboo Grill, Seaglass Bar, and Chip's Seafood Grille. For your convenience, in-room dining is also available during restaurant hours. Yearning for something sweet? Stop by Scoops Sweets & Treats for a delightful indulgence. Exploring local attractions, such as Pier Park and Shipwreck Island Waterpark, is a breeze from our hotel on Panama Beach, with all the best shops, restaurants, and sights just 10-15 minutes away, often even less.
At the end of each day, unwind in spacious rooms and suites with amenities chosen for your comfort and convenience. Whether you seek relaxation, adventure, or a mix of both, you'll find it at our beach hotel in Panama City Beach. Simply book your room, park for free, and play!
My resort stay had considerable potential, but several issues detracted from the overall experience. The rooms were small and poorly maintained; for example, shower shelving was loose, and the sink drained inadequately. Food and beverage pricing was excessive relative to quality, with breakfast buffets costing $45 per adult, and children being unable to access the adult buffet. Furthermore, unacceptable hygiene issues arose when hair was discovered in my daughter's food, and the initial response inappropriately blamed my daughter despite a clear discrepancy in hair color. Finally, the check-out process lacked confirmation, and the IHG app failed to reflect my earned points.
投稿者Corporate
対象2025年4月25日
Hi Kevin76,
Thank you for staying at our Holiday Inn Resort Panama City Beach during your family vacation. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Enjoy comfort at the newly renovated Holiday Inn Mississauga Toronto West Hotel. Located in the heart of Mississauga’s business district and close to area attractions in Mississauga, Ontario. Looking to catch concerts, basketball, baseball and hockey games? Our hotel is only 25 minutes to Rogers Center and Air Canada Center. Families and corporate travelers alike will feel at home at the Holiday Inn Mississauga Toronto West’s newly renovated lobby with our hotel featuring 2,800 sq ft of meeting space for corporate or social events. We are located near Mississauga's corporate district near companies like ADP, Samsung, TJX, IBM, GE, Agfa, Oracle, DHL, Amazon, Schneider Electric, Abbott, and Kuehne Nagel.
Hotel amenities include the first 'Burger Theory' restaurant and bar in Ontario, a state of the art business center, fully equipped fitness center, and high-speed Internet access available throughout the hotel. There is a saltwater indoor pool with dumping buckets and a bubbler for kids.. Want to stay in? Take advantage of our convenient room service. Leisure guests choose our West Toronto hotel's location for easy access to Square One Mall, Heartland Outlet Center, Premium One Outlet, and Sherway Gardens Mall. Catch an event at the Paramount Center formerly Hershey Center, Iceland Arena, Playdium, Movie Theaters, the Living Arts Center, Parks, Lakes or visit Canada's Wonderland and Wild Water Kingdom, they're easy to get to since Highway 401 is a minute drive from us.
i would not recommend holiday inn, the welcome would have been warmer if a fish out of water met us , no directive , no help , dirty, no breakfast, dated hotel. Not worthy he money .
投稿者Corporate
対象2025年4月25日
Hi brigid9,
Thank you for staying at our Holiday Inn Mississauga Toronto West during your bus tour. We appreciate your business with us.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
We know what you need.
Extended-stay travelers play by different rules and you need a hotel that understands your unique needs. The New Candlewood Suites Richmond West Broad is designed from the ground up ... just for you.
Located just off West Broad Street, the Candlewood Suites Richmond West Broad is within walking distance of Altria, Genworth and Met Life. Additionally, business travelers appreciate our proximity to University of Richmond, Virginia Commonwealth University, Anthem, Comcast and several hospitals including Parham Doctors, Henrico Doctors, Vibra and St. Mary's. Plus, great shopping, dining and exciting entertainment at Willow Lawn and Short Pump Town Center are just a short drive away.
Candlewood Suites Richmond West Broad gives you the amenities that make you feel at home. Fully equipped suites, complimentary laundry facilities, room to spread out, space to work and space to relax.When it’s time to get connected we know what you need – high-speed internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center will help melt the stress away.
When you come to Richmond’s West End we know what you need. Candlewood Suites Richmond West Broad is your best stay ... for a week, a month or even a year.
Bed bugs, dirty sheets, dirty bathtub, dirty everything
投稿者Corporate
対象2025年4月25日
Hi Valued Guest,
Thank you for staying at our Candlewood Suites Richmond - West Broad during your business travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites Ardmore!
Our location is key, as we are located in the hustle and bustle near the Ardmore business district with plenty of restaurants, shopping, and entertainment just a short walk or drive.
During your stay, enjoy all the amenities that we have to offer. Wake up to a wonderful hot breakfast daily. Keep connected with free Wi-Fi. Stay on top of your game at our Business Center, or squeeze in a workout at the Fitness Center. Unwind with our year-round indoor pool and hot tub, where you can enjoy a refreshing dip. Guests can pick up the essentials at our Sweet Shop convenience store, available 24/7.
Each of our non-smoking guest rooms feature a mini-refrigerator, microwave, Keurig Coffee Maker, a sleek work desk with ergonomic chair and a large flat screen HDTV. Our executive one bedroom suites offer a separate living area, and Junior Suites offer a sleeper sofa bed.
During your stay, don't forget to check out the Ardmore Convention Center, Hardy Murphy Coliseum, and Greater Southwest Historical Museum, all less than 3 miles away.
Business travelers love our hotel and convenience to oil refineries like Valero Oil Refinery and GE Oil and Gas. Less than 2 miles to Michelin Manufacturing, Flying J Travel Center and Mercy Hospital.
Groups and Weddings love our location because we are less than 4 miles from every wedding and event venue in town. We look forward to seeing you soon!
Staff was helpful and friendly. Room was good except for the water pressure in the sink. It was just a trickle.
投稿者Corporate
対象2025年4月25日
Hi Curtis L,
Thank you for being one of our IHG® One Rewards Silver Elite members and for choosing to stay at the Holiday Inn Express & Suites Ardmore.
Our goal is to offer an ideal place to unwind and recharge after a long day, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
On a more positive note, we're glad to hear that you appreciate the service our hotel staff provided during your stay.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express Hotel and Suites® Cedar Hill, TX. Our property is conveniently situated off Highway 67, just minutes from downtown Dallas, and 9 miles from Midlothian, TX!
Corporate guests enjoy using our fitness & business centers with copy services, as well as the free high-speed, wireless Internet access, which is available throughout the hotel. Our hotel's location is perfect for leisure travelers, too. If you're visiting during football season, make sure to see the Dallas Cowboys play since we're only a short drive away from Cowboy's Stadium. The Dallas Zoo and Dallas World Aquarium, The Perot Museum, which our youngest guests love visiting, are nearby. Hillside Village promises great shopping and dining for those looking for a new buy, and the Cedar Hill State Park is sure to please outdoor enthusiasts.
While you stay with us in Cedar Hill, TX, we invite you to take advantage of our great amenities, such as the heated, indoor pool and whirlpool and the well-equipped, 24-hour fitness center. Each morning, you'll wake up to a complimentary, hot breakfast, featuring our signature cinnamon rolls. "Stay Smart" in Cedar Hill when you reserve our hotel's comfortable guest rooms today!
A valid credit card and identification must be presented to check in to the hotel, the ID must match the name of the traveler as well as the credit card.
I was staying for a wedding in the area with my 4 kids, my wife and myself, so I decided to cash in some points for some reward nights. When I checked in, they told me my rooms were right next to each other, which was great! However, when I went to our 2 rooms one of them had no AC. I called down, and the desk attendant came up and confirmed I had no AC. When I asked for a different room, I was told I had the last 2 rooms in the hotel, but he would see about getting at least one of my rooms credited back the next morning. I've never slept so poorly in a hotel. I also let the morning clerk know that I expected a call from someone with a decision on my reversal same day. That call never came, and my balance was charged for 2 rooms worth of reward points. My card was also charged for some kind of mystery snack or drink that wasn't authorized or obtained by my family. Steer clear of this place. (I was also not recognized for my diamond status....)
投稿者Corporate
対象2025年4月25日
Hi Fancypants86,
Thanks for your review and for staying at Holiday Inn Express & Suites Dallas Southwest-Cedar Hill. We appreciate you as an IHG® One Rewards Diamond Elite member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Holiday Inn Basingstoke hotel offers comfortable hotel rooms, functions rooms, bar and restaurant , and more. Enjoy complimentary Wi-Fi , a free pass to the gym and pool Kids stay and eat free . Our air-conditioned hotel rooms have blackout shades and a choice of pillows to help you sleep, and 24-hour room service . Dine on seasonal dishes in our restaurant, relax with a drink in the lounge. On a bright day, you can soak up the sun in the garden. Book our meeting rooms and hotel wedding venue for 110 people, with catering packages and free parking for guests. Our Basingstoke accommodation is close to the town centre and M3 motorway , providing easy access to London, the south coast and Heathrow Airport , a 50 minute drive away. Basingstoke Station also has direct trains to London Waterloo. Our hotel is close to Basingstoke Leisure Park , ideal for rainy-day activities, with an Aquadrome, a cinema and an indoor skydiving centre, and you can browse 100 high-street stores at the Festival Place shopping centre. For a day out, take a tour of Windsor Castle , 55 minutes away by car.
Air conditioning in room did not work. The controls for the air con just pulled out the wall with the electric cables attached ,the controls were not secured into the wall. So warm in the room we had no choice but open the window, but with a busy road going passed the hotel it was very very noisy. So our sleep was very poor. We did complain on check out ,and we were told that we would be given 10000 pts ,and the man also told us that he would speak to his manager and sort out a refund. One week later still waiting for points and refund, and not heard anything ,other than this request for a review. Not happy with our experience .
投稿者Corporate
対象2025年4月25日
Hi Bazza 14,
Thank you for staying at Holiday Inn Basingstoke and sharing your experience. We appreciate you for being one of our IHG® One Rewards members, and we are grateful for your loyalty since 2018.
We work hard to provide our guests with a memorable experience, and we are sorry for not exceeding your expectations. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to discuss this.
We appreciate you as an IHG® One Rewards member, and I hope you stay with us again.
Sincerely,
Crisel V. Case Manager IHG Hotels & Resorts Service
Just Minutes from LAX!
The Holiday Inn Express & Suites LAX Hawthorne hotel is just a few miles from Los Angeles International Airport (LAX). Our Hawthorne hotel is easily accessible to major freeways 405 and 105. We are centrally located to major Los Angeles attractions like Disneyland, Knotts Berry Farm, Universal Studios, Hollywood Walk of Fame and Magic Mountain.
Come and visit nearby beautiful beaches like Santa Monica, Venice and Manhattan and soak up the California sun! Experience great shopping at the nearby South Bay Galleria and Del Amo Mall. Our hotel is home to many prominent businesses and corporate headquarters, including Northrop Grumman, Mattel, Boeing, Raytheon, Los Angeles Air force, SpaceX, OSI Systems and FedEx which are easily accessible.
Our 120-room hotel near LAX offers the fastest and most reliable free Wi-Fi in the city! To help you stay fit, our hotel features a 24-hour complimentary Fitness Center. Our state-of-the-art meeting space can facilitate any of your business or social event needs. On the road with no laptop? Don't worry. You can print directions to local attractions and your next boarding pass in our complimentary Business Center. After shopping and sightseeing, relax in our pool and soak up the sun! Start your morning smart at the hottest free breakfast bar in town!
IHG is hat have you done? This place was booked for 4 night of what only be called he’ll. neighbours in room next door were up all night, reception knew but did nothing.
投稿者Corporate
対象2025年4月25日
Hi Paul,
Thank you for staying at our Holiday Inn Express & Suites Los Angeles Airport Hawthorne during the holiday. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T. Case Manager IHG Hotels & Resorts Service