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    February 14, 2017
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    April 21, 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express® OH Expo Center hotel, your gateway to Columbus. This CDC complaint hotel is centrally located accommodations, less than 10 minutes from top area destinations like downtown, Ohio State University, Greater Columbus Convention Center and the Ohio Expo Center, offer travelers exceptional convenience. With a 24-hour Business Center, this facility caters to professionals visiting Columbus, Ohio. The hotel's proximity to companies like Battelle Labs and Chase Bank ensures an easy commute, and thanks to negotiated flat rate cab fares, transportation is affordable. OSU Medical Center is within a few miles, and Port Columbus International Airport (CMH) is a reasonable, 10-minute drive away. There's plenty of fun to be found in Columbus. Entertainment options abound, from concerts at Newport Music Hall to shopping at the Easton Towne Center. The hotel's location near The Ohio State University places visitors close to the beautiful campus and Buckeye football, as well. While staying in Columbus, Ohio, our hotel's guests experience Midwestern hospitality at its best. In addition to exemplary guest service, amenities like a free, hot breakfast bar and complimentary Wi-Fi access make you feel more at home. The Fitness Center helps you keep up your routine while on the road. Book today! This hotel does not allow residents within a 30 mile radius.
 
Overall
2 out of 5
2 out of 5
Holiday inn expo Columbus
By Ray67 from Salineville Oh
We have stayed in a lot of IHG properties and have never been dissatisfied. This place was awful. The toilet leaked all over the floor. No one answered at the front desk. We had no hot water for showers and were told they knew that it was a problem. The hot water heater had been out for a few weeks. There was no manager to talk with. One had just quit and the temporary one was out of town. Needless to say we won’t book there again.
Customer avatar
Posted by
onMarch 8, 2025
Hi Ray67,
I am glad to have been a host to one of our valued IHG One Rewards Silver Elite members. Thank you for choosing our Holiday Inn Express Columbus Ohio Expo Center and sharing your thoughts about your stay. I trust that all is well.
Our goal is to be a great place to rest and recharge in between. I'm sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Loma Linda/San Bernardino. You’ll find comfort and modern luxury at one of the most convenient locations in Loma Linda. Contemporary hospitality and small town charm are waiting for you. Holiday Inn Express Loma Linda/San Bernardino is just a half mile from Hospitality Lane/Restaurant Row and the central business centers, as well as only 1 mile from Loma Linda Medical Center, Loma Linda University and VA Hospital. The hotel is 1.5 miles from San Bernardino International Airport and 20 miles from Ontario International Airport. Relax in your own elegant room featuring stylish décor and amenities, including a microwave, refrigerator, high speed Internet access, wet bar, executive desk, cable TVs, and the best night’s sleep you’ve had in weeks. We can help make your day. Enjoy a swim in our crystal-clear pool or energize in our Fitness Center. Polish that presentation at the Business Center and we even have the right space for your professional meeting. We’re here, ready with all you need to make your trip to Loma Linda/San Bernardino a success. We’re the Holiday Inn Express Loma Linda/San Bernardino.
 
Overall
2 out of 5
2 out of 5
Not given quiet room as requested
By BilKen from Los Angeles
Have stayed multiple times. Usually give me quiet room in back. Asked front desk. Nope. Front of hotel amongst cluster of rooms who were together going in and out of each other's rooms. Slam, slam, slam...
Customer avatar
Posted by
onMarch 8, 2025
Hi BilKen,
Thank you for staying at our Holiday Inn Express Loma Linda San Bernardino South and sharing your feedback. I am glad to have been a host to one of our valued IHG One Rewards members.
We want to make every guest's stay seamless and comfortable. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Stay at Our Quiet and Convenient Conroe, TX Hotel. Our hotel in Conroe offers you outstanding service and the finest accommodations in the area. While you can find plenty to do in the city, travelers are happy to know that we are conveniently located near The Woodlands and Houston. If you are visiting our hotel in Conroe for leisure, there are nearby malls, such as Portofina Shopping Center, The Woodlands Mall and Conroe Outlet Center , to satisfy your shopping desires. Outdoor enthusiasts enjoy the fact that we are only miles away from the most popular lake in the area, Lake Conroe , where they can fish, swim, picnic and much more! If you need to do business while in Conroe, TX, our hotel does its best to meet all your needs. We offer amenities like free high-speed, wired and wireless Internet access, a meeting room and a 24-hour Business Center with copy and print services. Because we are located right off I-45, guests can easily travel in and out of Conroe for business in nearby cities. We are located a short distance from Conroe Regional Hospital. When you aren't sightseeing or working, take advantage of the great perks our accommodations offer. Relax in our outdoor pool while you listen to the soothing sound of water cascading over the rock fountain. We invite you to enjoy a complimentary, hot breakfast each morning, which includes our signature cinnamon rolls and 100% Arabica bean coffee.
 
Overall
3 out of 5
3 out of 5
Just okay
By Elizabeth from Conroe, TX
The hotel bed was comfortable but the hotel was pretty average.
Customer avatar
Posted by
onMarch 8, 2025
Hi Elizabeth,
Thank you for staying at our Holiday Inn Express Conroe Interstate 45 North for your travel needs and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards Silver Elite members. I trust that all is well.
While I am glad you found our beds comfortable, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
As a Universal Partner Hotel, Holiday Inn & Suites Across from Universal Orlando is your family-friendly gateway to fun! Take advantage of our scheduled shuttle service to Orlando’s popular theme parks. Steps from Universal Orlando, Universal Islands of Adventure, Universal Volcano Bay, Universal Studios Florida, and Universal CityWalk, we are just 15 minutes from SeaWorld® Orlando, Discovery Cove®, and Walt Disney World Resort®. Shop the mall at Millennia and I-Drive. Three miles from the Orange County Convention Center makes us ideal for business travelers. Plus, we offer meeting and event venues and a 24-hour Business Center. Enhance your stay with top-notch amenities like an outdoor pool and Fitness Center. Kids 11 and under eat free at TGI Fridays, onsite at our hotel, specializing in an early breakfast buffet, lunch, dinner, and happy hour options. Your pet will enjoy our Bark Ave dog park, while your kids will love our splash zone and 24-hour Arcade. Our property is secured by parking gates, parking rates apply. Stay with us and make your Orlando adventure unforgettable!
 
Overall
3 out of 5
3 out of 5
Hot water
By Bruce from Saratoga Springs, New York
There was only lukewarm water for my wife and myself when we showered Al’s was disappointed that there was not a laundry bag in the room. I mentioned the water when we checked lit and the woman on the desk did not seemed concerned at all that we didn’t have hot water,, Very disappointed in the stay here!
Customer avatar
Posted by
onMarch 8, 2025
Hi Bruce,
Thank you for staying at our Holiday Inn Across From Universal Orlando and for sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We want to make every guest's stay comfortable and provide excellent service. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the brand new Holiday Inn Express and Suites Cleveland West-Westlake! Westlake's newest and most modern hotel is located conveniently near Interstate 90, just 13 miles from Cleveland Hopkins International Airport, and 17 miles from all Downtown Cleveland has to offer, such as NBA Cavaliers Basketball, MLB Indians Baseball and NFL Browns Football, as well as the Rock & Roll Hall of Fame, Jack Casino, Great Lakes Science Center and the Greater Cleveland Aquarium. Business travelers will benefit from the proximity of our Holiday Inn Express and Suites, Westlake hotel to many nearby companies including American Greetings, Hyland Software, Ford Motor Co, Koyo, Ridge Tool, Nordson, Polyone, Republic Steel and the Cleveland Clinic and University Hospitals. Our 100% Smoke-Free Holiday Inn Express and Suites Westlake hotel offers easy access to attractions including Crocker Park, the Cleveland Zoo, Cleveland's professional sports district and is only 40 minutes from Cedar Point Amusement Park - the Roller Coaster Capital of the World! Guests will enjoy many amenities including flexible meeting space, 24-hour market, and our Splash Pad - Indoor Water Recreation Area with olympic-size lap lanes, whirlpool, kiddie slides and splash fountains!
 
Overall
3 out of 5
3 out of 5
Pool area not what it’s cracked up to be
By JCL4844 from Archbold ohio
Staff member not knowing own rules hanging on sign and then proceeded to let other people do the exact same thing I was doing. Treated me like I was stupid and did not point out the rule she was referring to
Customer avatar
Posted by
onMarch 8, 2025
Hi JCL4844,
Thank you for staying at our Holiday Inn Express Cleveland West Westlake and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
We are committed to providing excellent service to our guests. I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will use this as a coaching point for our team and a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience refined hospitality at our perfect Downtown Memphis location, where travelers enjoy seamless check-in and premium amenities tailored to their needs. Centrally positioned in the heart of the Bluff City, our hotel offers effortless access to key business hubs and renowned landmarks, including Beale Street, AutoZone Redbirds Stadium, and the FedEx Forum, home of the Memphis Grizzlies. Our property provides proximity to major cultural events like the World Championship BBQ Competition and the St. Jude Marathon but also ensures a focused, productive environment for your work commitments. Enjoy modern comforts with skyline views, complimentary high-speed wireless internet, secured valet parking, and a fully equipped 24-hour business and fitness center. Dine at our Downtown Grille, conveniently located behind the lobby, where breakfast and dinner are served daily in a casual atmosphere. We look forward to delivering exceptional service that meets the demands of your busy schedule while providing a relaxing retreat in the heart of Memphis.
 
Overall
1 out of 5
1 out of 5
No AC, no soap, no hot water. None of it communicated or disclosed to us.
By Mel28 from Atlanta, GA
Very disappointed in this hotel's staff. Checked in, and failed to tell us that the AC was broken. I had to find out when I walked into my room and it was 80 degrees and a big purple box fan was sitting on the table. Later I found out I had no soap, so went back downstairs to ask for soap, only to be told they were completely out of all soap. The next morning, hopped in the shower and found out there was also no hot water! No one told me that either. When I asked to speak to a manager, and provided my phone number, no manager ever reached out or called me. We were never offered any form of compensation or other hotels due to all these issues. Front desk said they didn't have authorization to do anything about it and the manager wasn't there. Also, the elevator lights didn't work, so that was a pitch dark ride. Never seen so many failures in one hotel where no staff seemed to care.
Customer avatar
Posted by
onMarch 8, 2025
Hi Mel28,
Thank you for staying at the Holiday Inn Memphis-Downtown (Beale Street). We appreciate having you as one of our IHG One Rewards members.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so we can make things right on your next stay. I also sent you a private message to extend our sincere apology.
I hope you will still include us as your travel buddy next time you come to the area.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Amritsar is ideally located in Amritsar’s commercial district, Ranjit Avenue with the famous Golden Temple and Jallianwala Bagh located only a short distance away. Sri Guru Ram Das Jee International Airport and a railway station are both within a 15-minute drive of the property. The Wagah border is just 30 kilometers away from the hotel. Sparkling chandeliers mark an incomparable arrival experience as you escape to the welcoming environment that is Holiday Inn Amritsar. Our stylish and biggest in city guest rooms comes with a media hub and a 32-inch flat-screen LCD. Unwind with a swim in the stunning outdoor pool or relax with a delicious coffee in the Lounge. Local Punjabi favourites and exciting Asian Continental flavours can be found at Ziva all day dining restaurant, while authentic dishes from this famous Asian and European food destination can be found at Bell A Sia, our specialty restaurant. Relax and unwind with delicious food, crafty cocktails and a stellar Rooftop view at Aqua Lounge. Holiday Inn Amritsar’s meeting and event facilities spread over 10300 sq. ft. banqueting space with 3900 sq. ft. of lawn and 2100 sq. ft. pre function area can accommodate 450 guests. In addition to this, the hotel also has 890 sq. ft. stateroom, 2 boardrooms and poolside terrace to celebrate your special occasion. Our diverse function spaces also cater to your conference and meeting requirements with smart, functional technology at your fingertips
 
Overall
1 out of 5
1 out of 5
Staff useless
By Palwinder from Amritsar
I booked the Amritsar Holiday Inn Hotel yesterday. I have stayed there before. I booked it based on its reviews. It was a very good property in the city. This five-star property was in Amritsar. It was expensive and after seeing the conditions of its stay, I was surprised that it was also showing four stars online. But I thought that the online property must have known about it. First of all I went to the reception of their hotel and told them my name that this is my booking I gave them my ID they don't even know how I got my ID in good condition how did I get my turban after that they made me wait there for 15 to 20 minutes which room they gave me no room then they don't remember to give me back my ID man sir give me back my ID then they said sorry sorry sorry then they gave me my ID I went to my room it was late to go to the room I went up the lift first the lift came down quickly if I went up the lift and the door didn't open what does it mean lock then I came down I told them that I don't mean road side room and I want a road side room, they made me wait for 20 minutes, they told me that sir, if you mean road side, you don't have a single bed, I don't know, I don't want a twin bed, I want a king bed, they said that they gave me room number 3001, I went upstairs, then I checked the room, I came downstairs, I came and told the reception that you are checking in for the first time, that is, you are not lucky, I said, the manager, the manager went inside, after hearing me, he said, ignore me, let's go, what happened, I waited for 10 minutes, then I went for the third time, they gave me 3 rooms, I went to the room, it was not open, then I told their staff that where is his mind, the staff, let's go, okay, I went to the room I went to the room, I don't know what condition the room is in. The room hasn't been opened for 20-25 days. I clicked a photo to see what the condition of the room was like. I went to the lift and the condition of the lift was fine. I didn't want to go out, so I left. I came back at 12 midnight. I insisted that the room was a room. The staff also waited for 15 minutes. I don't know how. I went back and the room was opened. Then after that, as I was going to have breakfast, I left the door open and said something. I went to the beach and got my belongings and stuff. After that I went to the kitchen, I mean to have breakfast, sir, I saw the state of breakfast because I have stopped before, I know which stand was already there and the rest of the holiday is very busy, I just saw that my mood will be bad, that friend, if the holiday is like this, I mean, one star is worse than two stars, I have taken a photo of it so that you will know what is what, after that I told the staff that if there is a system, that is, I also ordered food yesterday, so I did not eat, I kept the bar. I have all of it, we will not take money from each other, sir, I have also talked about the conditions that you have maintained, the conditions of the entire hotel, the staff, and yourself. I have photos of everything. I have taken all the photos of the kitchen. I mean, you have such a nice city, such a good property that was at a level that my family, my brother, my sister's wedding, even took place there, up to a standard. At this time, sir, I have to keep the boat as per the holiday. Is there a staff change on this, or is there a person spending money, so that he can get some convenience. One more thing, when we went to the kitchen, I didn't mean to say that I ordered last, my brother was with me, he didn't say anything, I already had my tea ready for him, whoever was the first customer, his tea was already stained with dirt, so I crossed my head
Customer avatar
Posted by
onMarch 8, 2025
Hi Palwinder,
Thank you for staying at the Holiday Inn Amritsar Ranjit Avenue.
We stayed true to the strengths that our guests expect and value, a hotel that always has been and remains family-friendly. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so we can make things right on your next stay. I also sent you a private message to extend our sincere apology.
I hope you will still include us as your travel buddy next time you come to the area.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Downtown Holiday Inn near Ciudad Vieja and Montevideo Port Stay at the Holiday Inn® Montevideo Hotel and make the most of our convenient location in front of Plaza Independencia. We are in-between Downtown Montevideo and Ciudad Vieja , making it easy to explore both neighborhoods. Staying with us, your are within walking distance of the financial district and have easy access to the World Trade Center Montevideo through the Rambla while enjoying a scenic view of the sea. In your leisure time, discover the oldest part of the city by taking a stroll through Peatonal Sarandí : Start at Ciudadela, continue to Plaza Matriz and finish at the Port Market on the southern breakwater of the city’s port. Your stay with us will be unforgettable. We offer a Convention Center with five meeting rooms and the latest technological support, as well as a Business Center and complimentary Internet access . Wind down in our indoor heated swimming pool with an open-sky solarium while enjoying a panoramic view of the city.
 
Overall
2 out of 5
2 out of 5
Not good enough experience
By Enzo from Tokyo
Poor infrastructure including lift, TV lighting and the electricity safety device like socket and emergency light.
When I tried to turned on the TV the electricity circuit breaker tripped because of the socket of TV caused a circuit open, all lights inlcuding the aisle lights turned off. Which really scared of me
Customer avatar
Posted by
onMarch 8, 2025
Hi Enzo,
Thank you for staying at the Holiday Inn Montevideo. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so we can make things right on your next stay.
I hope you will still include us as your travel buddy next time you come to the area.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Cleveland Clinic. Located on the campus of the prestigious Cleveland Clinic, travelers appreciate our finer touches that make comfort and convenience a top priority. Complimentary shuttle service is provided to all major buildings on the Cleveland Clinic campus. 15 miles from Cleveland Hopkins International Airport with access from I-77 and I-90 and just 4 miles from downtown Cleveland. The Holiday Inn Cleveland Clinic provides clean, comfortable and affordable accommodations and personalized service. Your home away from home. This Cleveland hotel will help you maintain your exercise regimen in our fitness center. Swim year round in our indoor pool or relax in our dry heat sauna. Moce Cafe and Bar serves breakfast, lunch and dinner daily or, for your convenience, we offer in-room dining. Unwind with our nightly drink specials in the Moce Bar with outdoor patio. Our event space and outstanding service makes Holiday Inn Cleveland Clinic the place to meet for corporate and social events. Our sales and catering staff will coordinate every detail making us the clear favorite for meetings, rehearsal dinners and family reunions. Businesses near hotel: University Hospital, Case Western Reserve University, General Electric, Dealer Tire Attractions near hotel: Rock & Roll Hall of Fame, Cleveland Botanical Garden, Cleveland Museum of Art and MOCA.
 
Overall
2 out of 5
2 out of 5
No on site parking
By Bobbie from Silver Creek, NY
The advertised “on-site” parking was 3 blocks away in a parking garage at an additional cost.
Customer avatar
Posted by
onMarch 8, 2025
Hi Bobbie,
Thank you for staying at the Holiday Inn Cleveland Clinic. We appreciate having you as one of our IHG One Rewards members.
Holiday Inn offers business and leisure travelers dependability, friendly services, and modern, attractive facilities. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so we can make things right on your next stay.
I hope you will still include us as your travel buddy next time you come to the area.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Columbus Airport East, where you’ll be greeted by a team committed to providing you with a clean and safe stay. With free shuttle service to and from John Glenn Columbus International Airport, just under 5 miles away, we’ve got convenience covered. That convenience extends inside the hotel with our free hot breakfast, featuring an assortment of hot and healthy choices like pancakes, cinnamon rolls, eggs, yogurt, fresh fruit and more! Other hallmarks that make a Holiday Inn Express stay in Columbus Ohio dependable include spacious suites with microwaves and mini fridges, free Wi-Fi, free parking, an indoor heated pool and a fitness center. Don't forget your furry friends - we're pet friendly! You’ll appreciate our proximity to a variety of attractions and businesses. Shopping, dining and entertainment at Easton Town Center, a premier indoor/outdoor shopping center, is just 12 minutes away. We’re also only 20 minutes from downtown Columbus putting you conveniently close to The Ohio State University, Otherworld immersive art museum, the world-famous Columbus Zoo, and the Franklin Park Conservatory and Botanical Gardens. No matter the reason for visiting the vibrant Columbus, OH area, we hope to see you soon at the Holiday Inn Express & Suites Columbus Airport East.
 
Overall
3 out of 5
3 out of 5
chemical smell and parking isn't good
By Tom4446573567e5763
Massive chemical smell, especially in hallway on 2nd floor. That CAN'T be healthy. Also, they must not have been able to purchase sufficient land for parking. Solution? make really narrow parking spaces. Very uncomfortable.
Customer avatar
Posted by
onMarch 8, 2025
Hi Tom4446573567e5763,
Thank you for staying at the Holiday Inn Express & Suites Columbus Airport East. We appreciate having you as one of our IHG One Rewards Gold Elite members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management so we can make things right on your next stay.
I hope you will still include us as your travel buddy next time you come to the area.
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.