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    February 14, 2017
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    April 17, 2025
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Corporate's Review Comments
 
Holiday Inn New Delhi Mayur Vihar Noida is a modern, contemporary hotel. It is ideally situated in the heart of bustling Delhi NCR and is close to the commercial hub of Noida, Greater Noida, South Delhi and Connaught Place. It has easy access to key business districts like India Expo Mart, Noida Expressway, Mohan Cooperative Industrial Area, Jasola, Okhla and Nehru Place. The clean and family friendly hotel is 45 minutes from the Domestic and International Airports. Enjoy seamless travel to major events such as Indian Mobile Congress, Lable Expo, CPHI, Bauma Con, Auto Expo, EPCH, Print Pack, Bharat Tex, Elecrama. Stay in our modern and comfortable rooms that features ergonomic chair, high speed internet connectivity. iPod docking station, in room safe and LED TV. The hotel offers 24 hours in-room dining, doctor on call, WiFi, parking facility. Guests can choose from innovative buffet and a la carte options at Café on 3, our world cuisine restaurant. The hotel has expandable banquet and boardrooms for all your needs. It can easily accommodate up to 550 guests. Guests can also enjoy Kids Eat and Stay Free program during their stays. Relax and unwind in our outdoor infinity pool and workout at our 24 hours Fitness Centre. Hukkah, speakers, outside food and beverage are not permitted in hotel premises. Extra Bed, if required, will be charged additionally. Please contact Duty Manager for assistance.
 
Overall
2 out of 5
2 out of 5
Lounge Access and Room Issues
By Peter from NSW Australia
Upon arriving the hotel, I was welcomed then asked about the lounge access times being a Diamon Elite. I booked two rooms one for myself and one for a colleague. At that time, I was advised I could not bring a colleague with me into the lounge. I dismissed it at the time to deal with later. In the room when I went to plug in my computer the complete wiring came out of the wall. extremely dangerous. I moved to my bed to plug in not wanting to electrocute myself. In the afternoon evening I went with my colleague for business discussions in the lounge. Upon entering I was again advised I needed to pay for a guest. This what almost developed into an argument went of for 15-20 mins before they finally discovered that I could have a guest being Diamond Elite and paid for both rooms and have Ambassador Status Lounge Access including 1 guest to all IHG hotels. It was very embarrassing for the hotel me and the guest. Likely not stay this one again.
Customer avatar
Posted by
onApril 9, 2025
Hi Peter,
We appreciate your Ambassador and Diamond Elite membership with IHG® One Rewards. Thank you again for your stay at Holiday Inn Holiday Inn New Delhi Mayur Vihar Noida. We’re committed to providing a warm, welcoming, and memorable experience. I am sorry we missed making your stay seamless this time.
I’ve shared your feedback with our hotel management, and I’m confident they will take the necessary actions to ensure we set proper expectations for our guests and deliver the level of hospitality they expect.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express Nashville, TN is located minutes from BNA Airport Tucked away on a quiet, tree-lined cul-de-sac and just one mile from Nashville International Airport, the Holiday Inn Express® Hotel Nashville Airport is your personal retreat in Tennessee's Capital City. From the two-story glass atrium to beautifully landscaped courtyards, our incredible accommodations provide a perfect home-base for exploring the "Music City." Savvy business travelers know our Nashville, Tennessee hotel is convenient to major companies like Bridgestone/Firestone, UPS and Dell. Perks like free Wi-Fi access, a Business Center and a peaceful location ensure a productive trip. We offer two meeting rooms for up to 20 people and one boardroom for smaller gatherings. In addition to the Nashville airport, our hotel's also located near some of the area's best attractions. A trip to Nashville wouldn't be complete without visiting the Grand Ole Opry and Country Music Hall of Fame. With stores like Bass Pro Shops and Saks Fifth Avenue OFF 5TH, it's no wonder that nearby Opry Mills Mall is so popular. As a guest of our Nashville, Tennessee hotel, you'll have access to great amenities, including an outdoor pool, 24-hour Fitness Center and free, 24-hour service to the airport and within two miles. Start the day with the free, hot Express Start Breakfast Bar. We're a preferred choice among Nashville airport hotels, and we want to become your favorite, too!
 
Overall
1 out of 5
1 out of 5
Stay away
By Eric Bugger from Dayton, Ohio
Stay away from this property. It's a disaster. We rented two rooms and the first night we got locked out. The key card worked but the latch mechanism broke and no one could fix it in the evening. The maintenance man on call was sleeping in Room 304 at the hotel, but wouldn't answer his phone. They had me go knock on the door and when he came to the door he told me he wasn't the maintenance guy and closed the door on me. A little later he finally came down (same guy), but said he couldn't fix it. They offered to give us a different room, but my cpap, medications, and other items were in the room we couldn't get into. Finally, around 3:00 am we took the other room, but couldn't sleep without my cpap. At 7:00 am the daytime maintenance guy came in and got us in the room within minutes. We got an apology from a very nice front desk clerk, but nothing else. It was pretty much "things like this happen." All I can say is stay somewhere else.
Customer avatar
Posted by
onApril 9, 2025
Hi Eric Bugger,
Thank you for staying at our Holiday Inn Express Nashville Airport during your vacation. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express & Suites® Indianapolis West Airport Area. We are conveniently located at exit 13 off I-465 and only minutes from I-74, I-70, I-65 and I-69. The hotel is only 10 minutes from the Indianapolis International Airport (IND) and offers a complimentary airport shuttle for our guests 24 hours daily. The Holiday Inn Express & Suites® Indianapolis West hotel is only a short drive to Riley Children’s Hospital, IU Medical Center and Methodist Hospital as well as many major Indianapolis businesses including Allison Transmission, UTC/Carrier, Rolls Royce, Fed Ex, Marathon, Praxair, Wellpoint, PepsiCo, Amazon and many others. Indianapolis offers many attractions for out-of-town guests and our hotel provides ideal access to Indianapolis Motor Speedway, Circle Centre Mall, Lucas Oil Stadium, Bankers Life Fieldhouse and downtown Indianapolis for dining experiences. Visit the Children’s Museum of Indianapolis and White River State Park attractions like the Indianapolis Zoo & Gardens, NCAA Hall of Champions, Indiana State Museum and Eiteljorg Museum. Whether you’re in Indianapolis for business or leisure, our hotel offers a fresh new look combined with Hoosier hospitality. Begin each day with our complimentary hot breakfast and relax in the evenings in one of our cozy guest rooms or suites. You’ll be satisfied knowing you stayed with us.
 
Overall
1 out of 5
1 out of 5
Terrible
By JJ1234
This is the worst holiday inn I've ever stayed at. The refurbed pics are misleading. This place was just gross, sketchy, and unsafe. There was a hole in the back of the door in the room we stayed in. I would never stay here again. Would rather sleep in my car or drive all night.
Customer avatar
Posted by
onApril 9, 2025
Hi JJ1234,
Thank you for staying at our Holiday Inn Express & Suites Indianapolis West - Airport Area during your leisure travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites is the located in beautiful Fredericksburg, Virginia. Located just off Interstate 95, we are convenient to many area businesses such as and local attractions including historic downtown, the University of Mary Washington, Spotsylvania Battlefields and Lake Anna State Park. Business and leisure travelers find we are perfect for their needs, with all the comforts of home. Each of our spacious suites feature a fully equipped kitchen, our Comforts of Home bedding collection, television with DVD player, a plush recliner, and a large work space. You will appreciate the convenient modern amenities and services available at our pet friendly Fredericksburg hotel. Guests enjoy complimentary high speed Internet access and free on-site laundry facilities, as well as our 24 hour front desk, business center and fitness club. Stock up at the Candlewood Cupboard, our honor system sundries store that provides breakfast, lunch and dinner items at affordable prices. Host a picnic at our outdoor barbeque area with covered awning, or borrow a video from our DVD library to watch in the comfort of your private suite. The Candlewood Suites Fredericksburg invites you to settle in and consider us home.
 
Overall
1 out of 5
1 out of 5
Extremely dirty and outdated.
By MrsG from Illinois
This is one of the most disgusting hotels I’ve ever stayed at. The hallways and rooms smelled, no hot water, missing cabinet drawers, sandwich left in the microwave. Very surprised there were no visible bugs.
Customer avatar
Posted by
onApril 9, 2025
Hi MrsG,
Thank you for staying at the Candlewood Suites Fredericksburg and sharing your experience. We appreciate you for being one of our IHG® One Rewards member since 2017.
Our top priority is providing excellent hospitality and cleanliness, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management on this concern so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn St. Louis - Downtown Conv Ctr located next to America's Convention Center & Dome , and just one block from St. Louis' newest expansion area "Washington Avenue" featuring unique dining, shopping boutiques and entertainment. Our convenient downtown location is just nine blocks from Busch Stadium , home of the St. Louis Cardinals & Ballpark Village, and Enterprise Center , home of the St. Louis Blues ! We’re minutes from some of Saint Louis' historical sites such as St Louis Gateway Arch, Anheuser Busch Brewery, Forest Park Zoo , and St Louis Union Station , home of the new St. Louis Aquarium . The Holiday Inn St. Louis - Downtown Conv Ctr features 293 beautifully appointed guest rooms and suites that feature a Keurig Coffee Maker, complimentary wireless high-speed Internet access, mini-refrigerator & microwave. You can relax in our indoor heated pool featuring a spacious pool deck, or get your heart pumping in our state-of-the-art Fitness Center. We're the perfect business address for visitors to Wells Fargo, PWC, Procter & Gamble, US Bank, Nestle Purina, AB, Accenture, Siemens, ADM, Marathon Petroleum, Schneider Electric, KPMG, Mallinckrodt & SLU.
 
Overall
1 out of 5
1 out of 5
Do not recommend
By Dawn123 from Massillon,oh
Run down, terrible food quality. Very loud past hours and nothing was done. Bathroom falling apart and dirty. Doors stick to room and had to call maintenance to get in.
Customer avatar
Posted by
onApril 9, 2025
Hi Dawn123,
Thank you for staying at the Holiday Inn Saint Louis - Downtown Convention Center and sharing your experience. We appreciate you for being one of our IHG® One Rewards members since 2022.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Miami West - Airport Area. Only 9 miles from Miami International Airport (MIA) and offers free airport transportation. Whether your journey is for business or leisure, our elegantly designed, 100% smoke-free hotel is conveniently situated just 30 minutes from downtown Miami and Fort Lauderdale, with easy access to various renowned attractions. The world-famous South Beach, Marlins Park (home to the Marlins), and Hard Rock Stadium (home to the Miami Dolphins) are all just a short drive from our location. Our outdoor oasis is ideal for unwinding by the pool and basking in the inviting Florida sunshine. Whether savoring a morning cup of coffee or indulging in a late afternoon or early evening cocktail after a bustling day, it's perfect either way. Experience a blend of style and comfort at the Holiday Inn Miami West. Enjoy a range of on-site amenities, including Bistro 103, an outdoor pool, catering and event services, car rental, and a gift shop. Indulge in the delightful a la carte menu at Bistro 103, featuring a daily dinner service with a variety of entrees, creative burgers and sandwiches, salads, and daily specials.
 
Overall
1 out of 5
1 out of 5
Do not stay here! Horrible experience. Shuttle showed up 45 minutes later after we already rented an expensive Uber. Filthy room, blood on curtains
By Knight007! from
Horrible experience. Do not waste your time or money on this hotel. No one slept. I have pictures of the filth of my room. Worst hotel I’ve ever stayed at
Customer avatar
Posted by
onApril 9, 2025
Hi Knight007,
Thank you for staying at our Holiday Inn Miami West - Airport Area during your leisure travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to showcase a global reputation for service, comfort, and value. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Gorgeous Sunsets at Hotel in Chinle, Arizona Located in the heart of Navajo Nation, the Holiday Inn® Canyon de Chelly (Chinle) hotel provides an impeccable mixture of ancient Navajo traditions and modern conveniences. With great features like an outdoor pool and a beautiful courtyard, you'll stay relaxed. From our hotel's location in Chinle, AZ, guests can roam the Canyon de Chelly National Monument. There are 11 points around the rim of the canyon that travelers can drive to and that overlook the spectacular canyon. If these incredible panoramas of weathered rock and plunging cliffs are not enough, tour guides can take you down to the canyon floor where ancient ruins, petroglyphs and pictographs are still visible. Those staying at our hotel's property in Chinle, AZ for business find that the hotel is centrally located on the Navajo Reservation. The hotel also provides complimentary wireless Internet access and 900 sq ft of flexible meeting space. Seeing all of Canyon de Chelly, the second-largest canyon in the country, may leave you exhausted. At the end of your adventures, you can return to the hotel and order a savory meal at Garcia's Restaurant, where Navajo and regional dishes are the specialty. Patrons can also pick up authentic Navajo jewelry and pottery in our Garcia Trading Post to remember their visit. Choose the Holiday Inn® Canyon de Chelly (Chinle) hotel and experience all that this majestic canyon landscape offers.
 
Overall
1 out of 5
1 out of 5
Not worthy of the Holiday Inn Brand
By DRJF from Arizona
I am an IHG One Rewards Gold Elite member and I stay in many Holiday Inns around the country and around the world. This property was very disappointing and is not worthy of carrying the Holiday Inn name. The service was shocking, the staff were unfriendly and rude, the room was not clean and the Wi-Fi was not functioning. If you need to be in the Chinle area - take my advice and look elsewhere for accommodations.
Customer avatar
Posted by
onApril 9, 2025
Hi DRJF,
Thank you for staying at the Holiday Inn Canyon De Chelly (Chinle) and sharing your experience. Hosting one of our IHG® One Rewards Gold Elite members is a pleasure, and we appreciate your loyalty since 2018.
Our goal has always been to provide our guests with the best hospitality service, and I'm sorry for what happened during your stay with us. I've shared your feedback with our hotel management so they can take swift measures to avoid repeating the situation. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Find your Syracuse home away from home at our extended stay hotel located in East Syracuse . This thoughtfully situated all suite property offers apartment style guest suites with fully equipped kitchens. Just off the New York State Thruway , places patrons within minutes of the areas top corporate destinations and attractions from Hancock International Airport to Syracuse University . We are only 7 miles from Crouse Hospital , 2 miles from Commonwealth and 6 miles from SUNY . In central New York the hotels guests find big name businesses including Carrier Corporation, Spectrum, Bristol Myers and Lockheed Martin . Guests can count on an easy commute with Interstates 90 81 481 and 690 just minutes from the hotels address in Syracuse NY .Those visiting Syracuse for leisure find plenty to do within a short drive of the hotel. The Museum of Science & Technology MOST offers interactive kid friendly entertainment as does a Syracuse Chiefs baseball game at NBT Bank Stadium . Shoppers love exploring the Destiny USA Mall and Orange fans enjoy the easy commute to SU. While in Syracuse NY you are assured of all the convenience of home with 24 hour services including laundry facilities and a Fitness Center. We feature six electric car charging stations. Pet friendly suites and a pet walking area accommodate furry family members too. So come stay for a night or stay for weeks on end!
 
Overall
1 out of 5
1 out of 5
No thanks
By No thanks from Chicago, il
Try checking ID’s at check in. A kiosk wouldn’t make this mistake, or call out sick.
Customer avatar
Posted by
onApril 9, 2025
Hi Valued Guest,
Thank you for staying at our Candlewood Suites East Syracuse - Carrier Circle during your business trip. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to provide a seamless and relaxing experience. I am sorry to learn about what happened during your visit. I alerted our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Hyderabad Banjara Hills with 170 rooms provides excellent connectivity to major healthcare facilities. This makes it an excellent option for both medical travelers and professionals visiting these institutions. The hotel is conveniently situated near popular tourist landmarks such as Hussain Sagar Lake, Golkonda Fort, Charminar. Hyderabad’s Rajiv Gandhi International Airport is a 40-minute drive from the hotel, while Secunderabad Railway Station is 26 minutes away. Guests can enjoy WiFi, a 24 7 Fitness Center, and a Self-Service Laundromat with our compliments. Our 145 Sq. Ft. non smoking rooms are designed keeping in mind the basic needs of our guests. Don’t forget to make the most of our IHG® One Rewards program, the world’s largest hotel loyalty program.
 
Overall
1 out of 5
1 out of 5
Nonsense
By Nana from Na
Got charged without staying at the property. As I have used my credit while booking the property.
Customer avatar
Posted by
onApril 9, 2025
Hi Nana,
Thank you for staying at Holiday Inn Express Hyderabad Banjara Hills and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts.
Commitment to service and guest satisfaction is our main concern. I understand you were billed twice, and I am truly sorry you were placed in such a situation. When checking, I found this reservation was booked through Booking.com. I have sent your concern to hotel management and Billing Department for their review. Expect that they will contact you through phone within 48 hours to provide an update. In the meantime, I would also recommend contacting Booking.com directly, as they have the most access to this reservation.
Your experience matters to us, and want you to have confidence that we will always take care of our guests. If you need anything else, send us an email at ihgservice@ihg.com.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Columbus, Ohio Hotel's Location Can't Be Beat Our hotel is in the heart of the city and currently is ranked number 1! The Holiday Inn Express & Suites® Ohio State University- OSU the only IHG hotel at OSU! We are close to everything, from OSU football to major companies in Columbus, OH. This hotel's location is ideal for business travelers. Riverside Hospital, Battelle and James Cancer Research Institute are all within a quarter mile of the hotel. The Columbus Convention Center, AEP, EWI, Nationwide and many other corporations are just blocks from the hotel's Columbus, Ohio location. With free high-speed, wired and wireless Internet access and a 24-hour Business Center, you'll have everything you need to conduct meetings, fully prepared and ready for success. There's tons of art, culture, entertainment and sports near the hotel, too. The Short North Arts Center is nearby, and the Jerome Schottenstein Center is within walking distance. "Stay Smart" with us in Columbus, OH. With the hotel's heated, indoor pool and a 24-hour Fitness Center, you can unwind with a few laps and stick to your workout schedule. You can satisfy a healthy appetite with the free, hot Express Start Breakfast Bar. Shuttle service to area hospitals and businesses is available Mon-Fri by prior appointment.The shuttle is not available for sporting/special events. Book your stay to enjoy everything in Columbus, Ohio. We look forward to welcoming you!
 
Overall
1 out of 5
1 out of 5
Poor Service
By DanielleW
Overall poor experience. Customer service was lacking, I wasn't acknowledged as a Platinum member like other locations
Bathtub had yellow stains. Staff was combative when this was shared. Guestures to address concerns did not seem genuine. Outlet between the beds didn't work. Hotel boasted of renovations but the TV was ancient and bathroom was old looking.
Customer avatar
Posted by
onApril 9, 2025
Hi DanielleW,
Thank you for staying at the Holiday Inn Express Columbus Ohio State University Wexner-Medical Center and sharing your experience. Hosting one of our IHG® One Rewards Platinum Elite members is a pleasure, and we appreciate your loyalty since 2016.
Our top priority is providing excellent hospitality and cleanliness, and I'm sorry for what you experienced during your visit. I have shared your comments with the hotel management and will use your review to help us improve our service and develop ways to prevent any issues from reoccurring. I have also sent you a private message to extend our apologies.
Thank you again for taking the time to provide your insights and allowing us to improve.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.