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    February 14, 2017
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    April 19, 2025
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Corporate's Review Comments
 
Welcome to the Holiday Inn Express & Suites Dallas NE Arboretum Whether you're in town for business, pleasure, or both, now's the time to enjoy your stay at our new Dallas NE Arboretum. Our business travelers' can stay connected with our free high speed, wireless Internet access in every room. Stay on schedule with our 24-hour Business Center, featuring up-to-date news and weather. Stay alert and energetic in our Fitness Center or Indoor Pool. When it comes to pleasure, our Dallas Arboretum hotel is ideal because of all the great nearby attractions, including The Arboretum & Botanical Gardens, White Rock Lake, Curtis Culwell Center, Cotton Bowl Stadium at The State Fair of Texas, The Sixth Floor Museum and for the sports enthusiast the American Airlines Center is home to the NHL's Dallas Stars and NBA's Dallas Mavericks. Centrally located within Dallas/Garland area hotels, our Holiday Inn Express hotel will offer great amenities Express fans love, along with our all non-smoking spacious guest rooms. Stay Simple in comfort, you can enjoy a hot powerful shower, then a free hot Express Start breakfast in our breakfast bar or shop our sundries market. Combine business and pleasure with our convenient on-site "state of the art" conference room and meeting space for special occassions. Make plans to "Stay Smart" with us the next time you are in Dallas.
 
Overall
1 out of 5
1 out of 5
Bad communication and service
By Josu from Boise, ID
I did previously write a review and I cannot get a hold of the manager. I have emailed and called once being hung up on and I am changing my review to a one star.
Customer avatar
Posted by
onApril 17, 2025
Hi Josu,
We appreciate your stay at the Holiday Inn Express Dallas Northeast - Arboretum. Thank you for being an IHG One Rewards Silver Elite member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites of Harlingen, Texas is a beautiful extended stay hotel centrally located in the Rio Grande Valley. If your destination is Harlingen, we are conveniently located off Expressway 83 and just minutes away from the airport and medical center . Harlingen is considered the Jewel of the Rio Grande Valley and its centralized location makes it a stopping point for both business, and pleasure. Popular points of interest nearby include: Schlitterbahn Beach Water park, South Padre Island, Gladys Porter Zoo, Mercedes Popular points of interest nearby include: Schlitterbahn Beach Water park, South Padre Island, Gladys Porter Zoo, Mercedes Fairgrounds, Brownsville Museum of Fine Arts, and if shopping is on your list, you are sure to find what you are looking for at the Rio Grande Valley Outlet Mall. Local interests include: Hugh Ramsey Nature Park , Blues on the Hill Concert Series, Iwo Jima Memorial Museum, plus Jackson Square in Downtown Harlingen. Each of our spacious suites features beautiful modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high speed internet access, 24-hour fitness center, guest laundry, or cook out in our gazebo grill located by the pool! Our unique Candlewood Cupboard offers guests a variety of food items and snacks. Whether your trip is for business or pleasure, Candlewood Suites Harlingen offers you the best value for the Rio Grande Valley.
 
Overall
1 out of 5
1 out of 5
The room was very dated and we checked out after one night.
By Rita272 from Spring, TX
This hotel was unacceptable and should be updated immediately. It does not represent IHG in a possitive light.
Customer avatar
Posted by
onApril 17, 2025
Hi Rita272,
We appreciate your stay at the Candlewood Suites Harlingen. Thank you for being an IHG One Rewards Platinum Elite member.
Candlewood Suites offers guests help to make their stay convenient, uncomplicated, relaxing, and comfortable. I'm sorry to learn about your experience. I shared your feedback with the hotel management, and I have faith in their resolve to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Columbus, Ohio Hotel's Location Can't Be Beat Our hotel is in the heart of the city and currently is ranked number 1! The Holiday Inn Express & Suites® Ohio State University- OSU the only IHG hotel at OSU! We are close to everything, from OSU football to major companies in Columbus, OH. This hotel's location is ideal for business travelers. Riverside Hospital, Battelle and James Cancer Research Institute are all within a quarter mile of the hotel. The Columbus Convention Center, AEP, EWI, Nationwide and many other corporations are just blocks from the hotel's Columbus, Ohio location. With free high-speed, wired and wireless Internet access and a 24-hour Business Center, you'll have everything you need to conduct meetings, fully prepared and ready for success. There's tons of art, culture, entertainment and sports near the hotel, too. The Short North Arts Center is nearby, and the Jerome Schottenstein Center is within walking distance. "Stay Smart" with us in Columbus, OH. With the hotel's heated, indoor pool and a 24-hour Fitness Center, you can unwind with a few laps and stick to your workout schedule. You can satisfy a healthy appetite with the free, hot Express Start Breakfast Bar. Shuttle service to area hospitals and businesses is available Mon-Fri by prior appointment.The shuttle is not available for sporting/special events. Book your stay to enjoy everything in Columbus, Ohio. We look forward to welcoming you!
 
Overall
2 out of 5
2 out of 5
Be Sure to Bring $100 Cash
By NecessaryNickName from Ohio
Despite all communications received prior to arrival, $100 cash + a credit card swipe were demanded at check-in without any previous notice. We had to use the in-hotel ATM, which meant additional fees.
The pool was down at check-in but we were given access to the pool at the hotel next door. We'll just stay at that hotel next time.
Customer avatar
Posted by
onApril 17, 2025
Hi Valued Guest,
Thank you for your continued loyalty to IHG® One Rewards and for choosing Holiday Inn Express & Suites Columbus Ohio State University Medical Center for your recent stay. Although we offer limited service hospitality, our commitment is to ensure a clean, comfortable environment with warm service and dependable amenities. I am sorry we missed making your stay seamless this time.
I’ve shared your feedback with our hotel management, and I’m confident they will take the necessary actions to ensure we set proper expectations for our guests and deliver the level of hospitality they expect.
Again, thank you and we hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Pattaya, where the vibrancy of beachfront living meets the convenience and comfort of a contemporary lifestyle. Located just steps from Pattaya Beach and with a selection of family friendly facilities and delicious dining options to choose from, here you’ll find your perfect seaside retreat. From the beach inspired design of the large, open lobby to the panoramic views of Pattaya Bay from the balcony of your spacious guest room or suite, the call of the sea is never far away.​ Ideally located on Pattaya Beach Road directly opposite the wide sandy beach of Pattaya Bay, Holiday Inn Pattaya is also conveniently close to many of the city’s attractions, with a wide choice of local and international restaurants, shopping malls and bars all within easy walking distance. Decorated in a light and contemporary style with all the essential amenities and modern technology you would expect from a beachfront hotel, each of Holiday Inn Pattaya’s 531 guest rooms and suites features a private balcony overlooking the beautiful beach. Spacious bathrooms ensure the utmost convenience, while soft and firm pillows add an extra touch of comfort. ​Providing entertainment for guests of all ages, the hotel’s recreational facilities include: two outdoor infinity swimming pools, a Kids Club with a large indoor playground and a family friendly pool, a fully equipped Fitness Centre and the Tea Tree Spa.
 
Overall
3 out of 5
3 out of 5
กลิ่นและความสะอาด
By Nichapa from Thailand
ห้องมีกลิ่นน้ำยาล้างห้องน้ำและพื้นมีความเหนียวมาก เวลาอาบน้ำพื้นจะลื่นเหมือนล้างน้ำยาไม่สะอาด เจอเส้นผมในห้องน้ำ
Customer avatar
Posted by
onApril 17, 2025
Template
0points
0of 0voted this comment as helpful.
 
Sweetwater, Tennessee Hotel The stylish new Holiday Inn Express Hotel & Suites Sweetwater, Tennessee, is the ideal place to Stay Smart. Business travelers and family vacationers will enjoy well-appointed guestrooms and suites, friendly service, quality amenities, and a convenient location. This hotel is where warm hospitality and exceptional service will make you feel right at home. Hotel near Popular Attractions We are located within minutes from the largest underground lake, The Lost Sea. Purdy’s Petting Zoo offers children and young hearted a fun time with gem mining. See recreational areas such as Watts Barr Lake and Duck Park. See Cherohala Skyway for a fall color ride through the mountains to see leaves change color. Come ride the Tail of the Dragon if you dare, also known as US Highway 129. Hotel Services Experience modern lifestyle amenities for business and leisure with complimentary Express Start Hot Breakfast Bar, Fitness Center, Business Center, meeting space and high-speed wireless Internet. Remember to take a relaxing swim in our indoor heated pool, or treat yourself to goodies from our sundry shop after a long day. Hotel Accommodations Enjoy comfortable guestrooms featuring cozy beds with ample pillows, complimentary high-speed wireless Internet and large flat screen TV’s.
 
Overall
1 out of 5
1 out of 5
Several maintenance issues
By Clowngirl from Muskegon, MI
The pool was closed for whatever reason which was disappointing. The first floor icemaker was broken and we were told if we needed ice we would have to go to the 3rd floor (wow). In our room, both the shower head and bath faucet were pulled away from the wall and the bath faucet had a steady flow of dripping water every 10 seconds and the holder for the soap, shampoo and conditioner was barely attached (pictures attached).
At breakfast, both coffee machines required attention causing quite a line up of people waiting for their morning coffee. It seems a plan should have been in place to make sure coffee machines were working for the a.m. breakfast.
Finally, this is a non-smoking facility, yet people were standing right at the entrance smoking and vaping (including the young lady from the front desk) while we were taking our belongings to our vehicle the morning we checked out. When I asked the front desk young lady about this she said it means the inside. For people who do not smoke or have breathing problems, it was not a pleasant experience to have to walk through that in order to enter and exit this facility. Most places have a designated smoking area away from their entrance.
Customer avatar
Posted by
onApril 18, 2025
Hi Clowngirl,
We appreciate your stay at the Holiday Inn Express Sweetwater. Thank you for being an IHG One Rewards member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
1 out of 5
1 out of 5
Really poor hotel
By LESLEY 1967 from England
Rooms tired, staff unhelpful, paid for a city view but did not get it, previous customers dirty towels in a drawer by wardrobe. Staff laughed at guest reviews that were poor.
Customer avatar
Posted by
onApril 18, 2025
Hi LESLEY 1967,
We appreciate your stay at the Holiday Inn New York City - Times Square. Thank you for being an IHG One Rewards Platinum Elite member.
We strive to provide seamless and efficient service to ensure your stay is stress-free from check-in to check-out. I'm sorry for what happened and assure you that we are reevaluating our processes to enhance the efficiency and effectiveness of our service delivery. I shared your feedback with the hotel management. I have faith in their resolution to provide superior service.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Full Service Hotel Offering 4,150 Sq. Ft of Meeting and Event Space Come and experience true Texas hospitality at the Holiday Inn San Marcos Convention Center where we allow you to sit back, relax, and be yourself. We are centrally located between Austin and San Antonio along IH-35, with easy access to all that San Marcos has to offer. Whether your trip is for business or leisure, our location makes us the ideal choice. We are conveniently located to major employers including Urban Mining Co, Hays County Government Center, HEB Distribution Warehouse, McCoy’s Building Supply, San Marcos Police Department, Christus Santa Rosa Hospital, and Texas State University . Maybe your visit to the area is to do some shopping at the largest outlets in Texas, Premium and Tanger Outlet malls or enjoy the great Texas weather with a float down the San Marcos River or a drive through the Texas Hill Country and visit areas like Wimberley, Driftwood, and Dripping Springs . In addition to our well appointed guest rooms with free internet access, we offer The Springs Bistro+Bar our on-site restaurant and bar, an outdoor pool, fitness center, and 4,150 square feet of flexible function space. All this and more awaits you at the Holiday Inn San Marcos. Contact us today to book your upcoming stay or your next meeting or event. We look forward to welcoming you to our hotel and to San Marcos.
 
Overall
1 out of 5
1 out of 5
Horrible Experience
By Chr1sty G from Edinburg, TX
The staff needs some proper training. My room was booked 2x so I was kicked out of my room with my belongings after I had checked in. I returned to my hotel after dinner to find my keys were not working. So I go to the front desk and they are holding my luggage and cant give me an explanation of how that happened. Then after 45min I get issued another room and I am awakened the next morning by loud running water through the pipes next to my room. Could not sleep and enjoy my stay on a Sunday morning.
Customer avatar
Posted by
onApril 18, 2025
Hi Chr1sty G,
We appreciate your stay at the Holiday Inn San Marcos-Convention Center Area. Thank you for being an IHG One Rewards member.
Holiday Inn takes great pride in its reputation for exceptional service, comfort, and value. I am sorry for what happened. Your feedback is important to us. I have quickly shared your comments with our hotel management team, who will take the necessary actions to address the issue and help with guest satisfaction. We are fully committed to fixing this situation to ensure your next stay with us meets your previous experience.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our beautiful hotel in Amarillo, Texas! Nestled in the heart of the Texas Panhandle, our hotel puts you near Amarillo’s best attractions. The iconic Cadillac Ranch is just 10 minutes away on historic Route 66. The second-largest canyon in the United States—Palo Duro Canyon—is an easy 30-minute drive from our Amarillo hotel. And with a location right off I-40, our hotel is a convenient stop whether you’re passing through or staying awhile. When you're not exploring Amarillo, take advantage of our exceptional meeting space, perfect for conferences, corporate events, and social gatherings. Our versatile venues feature state-of-the-art technology, customizable layouts, and seamless service to ensure a successful event. After a productive day, dine at Flame Grill Restaurant and Bar for breakfast and dinner, stay active in our fitness center, or unwind in our spacious pool and jacuzzi. In your comfortable room, you’ll find an ergonomic workspace, a lounge chair, plush beds, and a flat-screen TV. We look forward to welcoming you to an oasis of rest and relaxation at our hotel in Amarillo!
 
Overall
3 out of 5
3 out of 5
Not up to par
By PSSP
We've stayed at many HI's, however we were a bit disappointed. There was dust, not cleaned well, no blow dryer handy in bathroom, no water or snacks given at check in (but we did go get water), just not the normal HI experience. The bed was comfortable though, so we were glad about that for sure!
Customer avatar
Posted by
onApril 18, 2025
Hi PSSP,
We appreciate your Platinum Elite membership with IHG® One Rewards and thank you again for your stay at Holiday Inn Amarillo West Medical Center. We aim to offer an inviting place to rest and recharge. I am sorry we missed making your stay seamless this time.
I shared your feedback with our hotel management, and I am confident they will take the appropriate steps to ensure we meet our guests' expectations and uphold our hospitality standards.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A family-friendly hotel in Kenilworth with a brand new Tower Bistro restaurant Holiday Inn® Kenilworth - Warwick hotel is in the heart of Warwickshire, less than 15 minutes from the M40 and M6 motorways. Birmingham Airport (BHX) is a 20-minute drive, and Coventry station is within easy reach. A pleasant walk gets you to Kenilworth Castle and Elizabethan Gardens, and Warwick Castle is a short trip by car. You can step inside the house where Shakespeare was born in Stratford-upon-Avon , and then watch a play at the Royal Shakespeare Theatre . See a game at the Ricoh Arena , home of Wasps rugby and Coventry City football clubs, reachable by car in 25 minutes. If you’re hosting an event, the hotel offers four flexible meeting and event spaces that can accommodate up to 200 attendees. Business guests are within easy reach of Warwick Technology Park , the University of Warwick and exhibitions at the NEC and NAEC . At this hotel you can enjoy: - Free Wi-Fi - 24-hour room service - Free parking - Kids stay and eat free 212 Bar and Brasserie serves a full English breakfast, American/Italian menu for lunch and dinner. Grab a latte from Clock Tower Cafe and relax on the patio , or unwind with a drink in the hotel's stylish bar . Your quiet, spacious room comes with a choice of soft or firm pillows.
 
Overall
3 out of 5
3 out of 5
Average stay
By Mark from Leeds
Colleagues were friendly and welcoming, great assets.
Room was tired, with stained carpet and heavily marked walls.
Stairwell not cleaned during a 5 night stay - same spill mark and plaster from wall there throughout.
Food items off the menu for the whole stay.
Had to wait for colleagues (not enough?) at the bar and reception for up to 5 minutes.
Customer avatar
Posted by
onApril 18, 2025
Hi Mark,
I am glad to have been a host to one of our valued IHG One Rewards Silver Elite members. Thank you for choosing our Holiday Inn Kenilworth Warwick for your travel needs and for sharing your thoughts about your stay. I trust that all is well.
We always aim to deliver a great stay experience for our guests, and I am sorry to learn about the issues encountered during your stay. I have shared your feedback with our hotel management team to serve as a reference for improvement.
We look forward to having another chance to welcome you back for a better experience.
Safe travels,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
When you stay at our new Holiday Inn Express & Suites Detroit-Dearborn hotel, Dearborn, MI, explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, and Livonia and we are just minutes off I-39. Leisure guests are glad that The Henry Ford is just a half-mile from our property in Dearborn, Michigan. Hotel guests also enjoy visiting the Ford Field, Comerica Park, Little Caesars, Huntington Center and Greenfield Village. A number of great shopping malls, such as Fairlane Town Center and Laurel Place Mall are close to our hotel. Coming to Dearborn, MI on business? We offer a Business Center with copy and print services. Additionally, free high-speed Internet access is available throughout our hotel, allowing you to stay in touch with the office easily. Ford World Headquarters, Carhardt Corporation, and Continental AG are just a few of the businesses you'll find near our hotel. While in Dearborn, MI, we can provide you with an assortment of quality amenities such as an indoor pool and whirlpool and a spacious Fitness Center. Our hotel serves a complimentary, hot breakfast bar each morning. Make the Holiday Inn Express Suites your home to work and relax!
 
Overall
3 out of 5
3 out of 5
Clean
By Shel from Michigan
I wouldn't choose this property again simply for the location. There wasn't much within walking distance. We walked to Walmart (approx 10 min) for some drinks, but there were no sidewalks. When we checked in, they gave us a room where other people were already in it! The front desk gentleman apologized profusely; however, that's a pretty big mistake! Thankfully, the people we walked in on were just sitting on the bed. There wasn't a hot tub, which we typically enjoy. It was close enough to the airport and downtown, but next time I attend a Tigers game, I will pay more to stay right in Detroit. The hotel was clean and comfortable, though.
Customer avatar
Posted by
onApril 18, 2025
Hi Shel,
Thank you for staying at our Holiday Inn Express Detroit Dearborn and sharing your feedback. I appreciate you being one of our valued IHG One Rewards members. I trust that all is well.
While I am glad you appreciated the room's cleanliness, I'm sorry to learn about the issues encountered during your stay. I have shared your comments with our hotel management team. I am sure they will take the necessary steps to address your concern and use this as a reference for improvement.
I hope you will consider staying with us again should your travels bring you back to the area.
All the best,
Glaiza G.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.