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    February 14, 2017
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    April 20, 2025
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Corporate's Review Comments
 
Welcome to Holiday Inn Express & Suites Columbus Airport East, where you’ll be greeted by a team committed to providing you with a clean and safe stay. With free shuttle service to and from John Glenn Columbus International Airport, just under 5 miles away, we’ve got convenience covered. That convenience extends inside the hotel with our free hot breakfast, featuring an assortment of hot and healthy choices like pancakes, cinnamon rolls, eggs, yogurt, fresh fruit and more! Other hallmarks that make a Holiday Inn Express stay in Columbus Ohio dependable include spacious suites with microwaves and mini fridges, free Wi-Fi, free parking, an indoor heated pool and a fitness center. Don't forget your furry friends - we're pet friendly! You’ll appreciate our proximity to a variety of attractions and businesses. Shopping, dining and entertainment at Easton Town Center, a premier indoor/outdoor shopping center, is just 12 minutes away. We’re also only 20 minutes from downtown Columbus putting you conveniently close to The Ohio State University, Otherworld immersive art museum, the world-famous Columbus Zoo, and the Franklin Park Conservatory and Botanical Gardens. No matter the reason for visiting the vibrant Columbus, OH area, we hope to see you soon at the Holiday Inn Express & Suites Columbus Airport East.
 
Overall
3 out of 5
3 out of 5
Not happy
By Greg1971 from Atlanta
The hotel location was good. The breakfast was not so good. Then floor i was on had a bad smell. The room was fair not the best but not the worst i have stayed at. I will not stay at this location again.
Customer avatar
Posted by
onApril 18, 2025
Hi Greg1971,
Thank you for staying at our Holiday Inn Express & Suites Columbus Airport East during your business trip. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our 111 room all-suite Holiday Inn Express Brentwood/Franklin on exit 69 off I-65, is only 17.7 miles from one of the five Best U.S. Destinations to Visit in 2021, Music City Nashville, TN. Perfectly aged and strung between Brentwood and Historic Franklin we are anchored by Cool Springs Galleria Mall, Leiper’s Fork Distillery, H Clark Distillery, Nissan North America, Tractor Supply Company, Mars Petcare, and many premier health care facilities. A complimentary signature breakfast awaits you every morning. Our smoke-free hotel has an outdoor pool, free WiFi, and ample parking. Other amenities include a 24-hour business center, suite shop, and coffee/tea in our common area. Our rooms offer refrigerators, microwaves and flat-screen televisions. Guests truly appreciate our hotel's generous staff and hotel cleanliness.
 
Overall
2 out of 5
2 out of 5
Pass this one by
By Ellie from MO
Never again! Room was awful. Noisy air cond unit, could not sleep on springs poking in my back/hips. Shower was moldy didn’t even get in. Asked for room close to elevators as we are older. Room was last one at the end of hall. Receptionist didn’t welcome us or even looked up from desk. No cars in lot, should have been my first clue.
Customer avatar
Posted by
onApril 18, 2025
Hi Ellie,
Thank you for staying at our Holiday Inn Express Brentwood South - Franklin during your stopover. We appreciate you for being one of our IHG® One Rewards members.
Our hotel strives to provide clean and comfortable rooms. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A family-friendly hotel in Johor Bahru with a restaurant and bar, great facilities and meeting rooms, perfect for every traveller. Our 335 well-appointed modern and spacious rooms are equipped with everything you need for a comfortable and enjoyable stay, including complete amenities, family-friendly facilities, flat-screen TVs, spacious bathrooms, and complimentary high-speed internet access to keep you connected throughout your trip. With only 30 minutes from Senai International Airport, the hotel's strategic location also provides easy access to popular attractions, including the city's business district, Johor Bahru Heritage Trail, Bazaar Karat, SkyScape Sky Bridge, Laser Tag Centre, and more! Indulge in an array of scrumptious dishes at Dine @ EIGHT, our in-house restaurant that specializes in local, International, and Middle Eastern flavors. Travellers looking to unwind, can head over to our Lobby Lounge which offers a perfect spot to sip on refreshing cocktails and mocktails, or simply have a relaxing 3 Tier English Tea Set. Swim a lap or two in our rooftop sky pool or break a sweat at our well-equipped 24-hours fitness center, both offering stunning panoramic views of Johor Bahru. Those hosting events can choose from our 7 versatile function rooms, as well as outdoor within indoor spaces that come with state-of-the-art equipment, perfect for both small and large gatherings.
 
Overall
3 out of 5
3 out of 5
The F&B is slowly retreating to the abyss
By Shade from Singapore
During this stay, ordered room service. The food received doesn't match the description in the In-Room Dining menu.
The menu says chicken, but they sent prawn.
What amazing about this kerfuffle, the room service staff sent the food without cutlery. When he reached my room and realized, he told me, sorry no cutlery, will be back with one. But the way he says it like "do you need a cutlery " kind of vibe".
I ditched breakfast for all my bookings because everything is going south. Now, I know the whole F&B is sinking.
Customer avatar
Posted by
onApril 18, 2025
Hi Shade,
Thank you for being one of our IHG® One Rewards Gold Elite members and for choosing to stay at the Holiday Inn Johor Bahru City Centre.
We aim to have a global reputation for service to our guests, and I'm sorry to hear about what happened. Our team is passionate about providing the highest quality service, and your feedback will help us achieve that, so I shared it with our hotel management for us to improve and deliver exceptional hospitality.
We look forward to welcoming you back soon.
Yours in hospitality,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Be inspired and stay productive at Crowne Plaza® San Antonio Airport. Located near the San Antonio Zoo and a short drive to SeaWorld San Antonio, our contemporary hotel offers a prime location for business or leisure travelers. Just 1.5 miles from the San Antonio International Airport (SAT), our hotel features free shuttle services to and from the airport. ​ Relax in our modern guest rooms; then, explore fun things to do in San Antonio, like the historic Alamo, or downtown shopping and dining along the San Antonio River Walk. Guests will also be minutes from the University of Texas and Six Flags Fiesta Texas. For military travelers, Fort Sam Houston Military Base is just 6.3 miles away, and Randolph Airforce Base is 14.7 miles away.
 
Overall
1 out of 5
1 out of 5
Unpleasant stay
By Anonymous
Overall everything was ok until that next morning, Coffee pot did not work and no coffee in lobby. Tried to take a showere, no hot water. I had the hot water on for 20 and only luke warm.
I was going to stay another day but chose to leave to another hotel that could accommodate my needs.
Customer avatar
Posted by
onApril 18, 2025
Hi Valued Guest,
Thank you for staying at our Crowne Plaza San Antonio Airport during your business trip. We appreciate you for being one of our IHG One Rewards Diamond Elite members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hammond, IN located just 35 minutes from Chicago, just off I-80/94. The Formula Blue concept features public space that is upbeat, dynamic, and friendly and provides flexible seating areas and furnishings that accommodate a wide range of needs and functions simultaneously. Our guest rooms offer a fresh, clean, and contemporary space that allow guests to be productive during their stay and have a great night's sleep. Enjoy complimentary Wi-Fi and Express Start breakfast, a variety of room types, lobby Suite Shop and on-site laundry. In addition, guests can keep up their workout routine in our 24-hour fitness center or enjoy a dip in our indoor pool. Business travelers will benefit from the proximity to many nearby companies including Ford, Lear, Arcelor-Mittal, BP, and Unilever. The hotel also offers a Business Center and spacious meeting room making it convenient for you to work while away from your office. In Hammond, we put you close to all the fantastic area attractions! Some of the favorites include Indiana Dunes, Lake Michigan, Three Floyds Brewery, Hard Rock Casino, Horseshoe Casino, Balmoral Park and Southland Venter Ho-Chunk Nation.
 
Overall
3 out of 5
3 out of 5
Cold Reception
By CR12 from Michigan
The person working at the front desk was not very nice. I wasn't expecting a band or anything but a simple hello how can I help you would have been nice. Or maybe even a thank you. The reception person working the morning we left was nice and pleasant. The bathroom in the hotel room was not very clean either. We have stayed here before a year or so ago and liked it so we came back. I think maybe the receptionist must've been having a bad day. Hopefully it was only us she was unpleasant with.
Customer avatar
Posted by
onApril 18, 2025
Hi CR12,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express & Suites Hammond.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We are committed to ensuring that your next stay is much better, so I've shared your feedback with our hotel management to improve customer satisfaction.
Thank you for bringing this to our attention. We look forward to the opportunity to serve you better.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Since 1926, InterContinental New York Barclay has welcomed the world’s most discerning guests. Immaculately refurbished throughout the years, our hotel eloquently recalls the grandeur of the Jazz Era and old New York while fusing modern-day conveniences and amenities. InterContinental New York Barclay, conveniently located near Grand Central Station, plays host to every Manhattan occasion — whether you’re hosting a personal event, business meeting or enjoying a New York getaway.
 
Overall
3 out of 5
3 out of 5
Meh.
By SauvignonBlonde from San Francisco
I wanted to love this hotel. As a Diamond Ambassador I have been spoiled. Most properties bend over backwards. Not this one. No upgrade. No welcome gift in the room. No water. I received the exact same everything that the person I was traveling with received and she has zero status.
She, in fact, had a horrible experience the first night. The manager on duty the following day was extremely unhelpful. Robert or Roberto. He took zero ownership of what had happened and instead made it HER problem. There was a huge issue with noise from another room close to hers. Security was called but did NOTHING. The screaming went on until 3am and then started up again at 6am. I understand that hotels cannot control guests but when he complaint is made the front desk should take it seriously. I was appalled by this "managers" attitude. I'm going to guess it was his first (or last?) day.
I brought 6 other friends to this hotel for a girls weekend. We all added lounge/club access to our reservations. The club/lounge was just ok. The front desk staff have zero clue about the hours for the club (it's closed in the middle of the day). Breakfast was good but the coffee was putrid. I am no coffee expert but the consensus was that the coffee was horrible.
I did appreciate that I could open the window in my room. Having fresh cool air is heaven to me. I also very much appreciated the housekeeping. It was fantastic. EVERYONE in the bar we interacted with was wonderful! The bellmen were all great. The location is good too but there are a zillion other hotels in NYC with good locations.
I don't think I would come back to this property.
Customer avatar
Posted by
onApril 18, 2025
Hi SauvignonBlonde,
Thank you for staying at InterContinental New York Barclay and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite Ambassador members, and we are grateful for your continued loyalty since 2021.
We do our best to offer an efficient and memorable experience, and I am sorry for not exceeding your expectations. I’ve shared your sentiments with our management team. We will use your comments to coach our team and provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Conveniently located off I-805, the Holiday Inn Express San Diego South - National City is within 10 miles from San Diego International Airport, the Convention Center, Downtown Gaslamp Quarter, and cruise ship terminals. Northbound - Our central location places you within a short distance from Historic Old Town, Balboa Park, Seaport Village, Petco Park, Marine Corps Recruit Depot (MCRD), US Naval Base San Diego, and Coronado Island. Southbound – We place you near the Olympic Training Center, Sesame Place San Diego, Las Americas Outlets, and major corporate offices like NASSCO, General Dynamics, NMS Management, and United Technologies. Throughout your stay, take advantage of our enhanced amenities at no additional cost including breakfast, Wi-Fi, parking, onsite Fitness Center, and outdoor heated pool. Our spacious guest rooms feature a sofa bed, microwave, minifridge, and flat screen TV to make you feel right at home. Start your day off right with our free Express Start™ Breakfast Bar with your favorite morning classics and indulgences like our hot cinnamon rolls, made to order pancakes and plenty of healthy options. With San Diego’s amazing weather, any time is the perfect time to visit. We're certain that you'll enjoy your stay in America's finest city
 
Overall
1 out of 5
1 out of 5
LIVE COCKROACH in the bathroom
By Kevin from Los Angeles
Traveling with kids and woke up when heard wife and kids yelling that there is live cockroach in the bathroom, I mentioned and show the picture to front desk. They mentioned the manager will call and refund the stay due to situation, they never did and only reply on line to call them back and ask us to stay again. I will never stay again!!
Customer avatar
Posted by
onApril 18, 2025
Hi Kevin,
Thank you for staying at our Holiday Inn Express San Diego South-National City during your leisure travel. We value your feedback and appreciate you as one of our IHG® One Rewards Platinum Elite members.
Our hotel aims to showcase clean, comfortable rooms with dependable service. I understand your expectations, and I am sorry to learn about what happened during your visit. I documented and shared your comments with our local managers to monitor and improve the quality of our service. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy all the excitement that the Big Apple offers when staying at the Holiday Inn New York City – Times Square. Nestled in the heart of the bustling Garment District, our Midtown Manhattan hotel is steps away from the city’s must-see attractions, including Hudson Yards, Madison Square Garden, The Javits Center, Times Square, Bryant Park, Herald Square and much more! Dine at our on-site restaurant, Latitude 39, serving breakfast, lunch, brunch, dinner, and happy hour. For further exploring, our location offers easy access to public transportation. The 42nd St. Port Authority Bus Terminal and New York Penn Station are located less than a half-mile from the hotel. If you’re looking to travel like the locals, try renting a Citi-bike and enjoy the amazing food, shopping and sightseeing in the city that never sleeps. After a day of exploring the lively city, relax and rewind in our renovated guest rooms. On top of sweeping NYC views, our inviting Midtown hotel offers a variety of thoughtful amenities and perks that appeal to all our guests – from children to business travelers! Some of our key features include: kids stay and eat for free, affordable room rates, in-room desk & coffee-maker, free high-speed Internet, an on-site Business Center and a 24-hour Fitness Center. We look forward to making our Times Square hotel your home away from home!
 
Overall
3 out of 5
3 out of 5
Broken Window
By JeffB217 from Washington D.C.
Our hotel window would not remain closed. Check in staff did not honor Diamond Elite perks, also made it difficult for me to check in even though my husband put my name on the reservation.
Customer avatar
Posted by
onApril 18, 2025
Hi JeffB217,
Thank you for staying at Holiday Inn New York City - Times Square and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Diamond Elite members, and we are grateful for your continued loyalty since 2016.
We do our best to offer an efficient and memorable experience, and I am sorry for not exceeding your expectations. I’ve shared your sentiments with our management team. We will use your comments to coach our team and provide a better experience in the future.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A modern Newcastle hotel in quiet grounds just outside the city the Holiday Inn® Newcastle - Gosforth Park hotel sits in a peaceful setting close to the junction of the A1/A19 roads. Direct trains run to Newcastle from Cramlington Station, seven minutes' away by car. Business guests are within 15 minutes' drive of Nelson Industrial Estate, Apex Business Village, Quorum Business Park and Cobalt Business Park. The hotel's 10 meeting rooms hold up to 400 people. There's free Wi-Fi throughout the hotel. Eight electric charging points have been installed supplied by Project EV. Enjoy Newcastle's nightlife, watch the football at St. James' Park or catch the races at Newcastle Racecourse, all an easy distance from the hotel. Alnwick Castle, where the first two Harry Potter movies were filmed, is 30 minutes' away by car and Bamburgh Castle where Indiana Jones 5 has recently been filmed is 40 minutes' away by car. Enjoy a walk in the sprawling grounds, clock a few laps in the leisure club's indoor pool or wind down in the spa bath. Residents must book for spa treatments. Please call direct at 0191 2019965. Linger with a coffee or snack in the comfortable Open Lobby, or sip a cool beer on the patio. The formal dining serves an English and continental buffet breakfast and bistro meals. In this family-friendly hotel, you can chill out and Kids Stay and Eat Free.
 
Overall
1 out of 5
1 out of 5
Not recommended
By Buntycat from Scotland
Firstly I'll start with the good points. The staff and very nice, helpful and friendly. Our stay was marred with a couple of issues, firstly the TV wasn't working upon arrival, we reported this and was told later that the problem was fixed, it wasn't so we had to report again, a member of staff arrived and couldn't get it going but he carried out a complete re-tune and that fixed the problem. Next we had an issue with the bathroom fan coming on and going off at random times, this was reported twice but nobody came to look at it and it still wasn't fixed by the time we left. Another point about this Hotel is that it advertises 3 Disabled Parking Spaces, it only has one but it has 6 EV charging points!!! For a Hotel of this size this is not acceptable. The Dinner & Breakfast charges are extortionate. We will not be staying again
Customer avatar
Posted by
onApril 18, 2025
Hi Buntycat,
Thank you for staying at our Holiday Inn Newcastle - Gosforth Park during your leisure travel. We appreciate your business with us.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
An upscale Heathrow airport business hotel with meeting rooms, a fine-dining restaurant and parking. Crowne Plaza® London Heathrow T4 hotel is directly linked to Terminal 4 by a covered pedestrian bridge. You can reach central London in half an hour on the Heathrow Express, and there is easy road access to technology companies on the M4 motorway. Our 4 well-equipped event spaces can cater for meetings or gatherings of up to 65 people. At this hotel you can enjoy: - Convenient connection to Terminal 4 - Restaurant, Bar and 24-hour room service - All spacious rooms and suites include a desk - 4 meeting rooms and a dedicated Meetings Director - Sleep Advantage® programme to aid restful sleep Our sophisticated dining options include fusion dishes and an Asian street-food counter in the elegant Urban Brasserie, and snacks in the striking Crowne Plaza Bar. The gym is open around the clock. Our luxurious and generous guest rooms all feature a desk, Smart TVs and free Wi-Fi, while dedicated Quiet Zones and premium bedding help guarantee a good night’s rest.
 
Overall
3 out of 5
3 out of 5
Power was out
By Travelkid from United Kingdom
Power was out at 5am right before our morning flight. Very disappointed and felt like I dindnt get my money’s worth.
Customer avatar
Posted by
onApril 18, 2025
Hi Travelkid,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Crowne Plaza London Heathrow T4.
We exist to provide high-quality standards to our guests, and I'm sorry to hear about your experience. Your satisfaction is our top priority, and we're committed to listening and adapting to your needs, so I shared your feedback with our hotel management to increase customer satisfaction.
We'd be delighted to welcome you back for your next visit.
Best regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.