Welcome to the Full Service Holiday Inn El Paso Airport Hotel ! Our team is ready to welcome you into the warmth and light of West Texas Hospitality by delivering exceptional "Second to None" service. Conveniently located off I-10, minutes from the El Paso International Airport and Fort Bliss home of the 1st Armored Division.
Our comfortably appointed guest rooms are spacious and come equipped with microwave, refrigerator and Keurig coffee makers. Complimentary High Speed Wi-Fi access throughout the hotel, 24-hr business and fitness center so you can maintain a good balance between your work and health. Cool down in our outdoor heated swimming pool while getting refueled at our Signature "Sun City Bar Grille".
Complimentary shuttle service to and from the airport from the hours of 8am-5pm.
El Paso is known as "The Sun City," boasting over 300 days of sunshine each year, filled with rich with culture, history, stunning natural desert fauna and wonders. El Paso is home to Global Companies such as Northrup Grumman, Cardinal Health, Yazaki, Johnson & Johnson, Amazon Fulfillment Center and Tony the Tiger Sunbowl.
For those special, memorable moments; Quinceaneras, Bridal Showers, Board Meetings, Company Training, we have over 1140 Sq. Ft. in meeting space, our sales team is ready to cater, service and meet all your needs.
Disappointing Stay – Not Clean and Extremely Noisy
ByToyafromColumbus, Ga
I recently stayed at this hotel, and unfortunately, it was a very disappointing experience. Upon entering the room, I immediately noticed that it wasn’t as clean as expected. The door had visible dirt and smudges, which was an instant red flag.
The towels provided were stained, making me question the overall hygiene standards of the hotel. The bathroom didn’t feel properly cleaned, and there was an overall sense of neglect in the room. To make matters worse, the noise level was unbearable. Whether it was loud guests, thin walls, or just poor soundproofing, getting a good night’s sleep was nearly impossible.
For the price and expectations, this was a huge letdown. I would not recommend staying here unless major improvements are made.
Posted byCorporate
onMarch 4, 2025
Hi Toya,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Holiday Inn.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Enjoy New Iberia Hotel's Terrific Service & Perks. The Candlewood Suites® New Iberia - Avery Island extended stay hotel is located off the 49/90 corridor with easy access to the city's top attractions and major businesses. This unique bayou area has a rich history in the oil & gas, salt mining, and sugar cane industries in and around New Iberia. Lodging at the Candlewood Suites® New Iberia hotel is a great way to explore it all. Whether meetings or sightseeing brings you to New Iberia, your suite's relaxing atmosphere and convenient amenities welcome you home each day. Spend more time with clients and less time commuting thanks to our easy access to area businesses including Baker Hughes, Compass Minerals, Orion Carbon Black, Halliburton, Morton Salt, and others around New Iberia. All suites include a fully equipped kitchen for convenient in-room meal prep. Enjoy an evening of grilling outdoors next to our sparkling pool. New Iberia is alive with history and unique bayou culture. You'll be captivated by Cajun life, from the shallow-water swamps filled with alligators to sightseeing "hot spots" like McIlhenny Tabasco Factory, Konriko Rice Mill and more inside New Iberia. Lodging at this hotel ensures you'll enjoy consistent service and convenient amenities such as free Wi-Fi access, free 24-hour laundry and Fitness Center. The Candlewood Cupboard, open 24/7 offers Free Coffee and A La Carte Breakfast Items, Snacks and Drinks for purchase. We are 100% non-smoking!
Everything was really dirty. Management needs to step it up this is on IHG for crying out loud. Plane isn’t trashed it’s just not cleaned properly
Posted byCorporate
onMarch 4, 2025
Hi 3 Legs,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Candlewood Suites.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Holiday Inn Express & Suites Lantana is conveniently located off I-95 exit 60 and within minutes from Palm Beach International Airport (10 mi). We are close to the most luxurious South Florida beaches, fishing and dive boats.
Vacationing families will love our Express Start Breakfast bar that includes our signature cinnamon rolls. We also offer complimentary high speed internet, 24 hour fitness center and business center.
Be sure to visit area attractions like Rapids Water Park (15 mi), Lantana public beach (1.8 mi), Kravis Center of the Performing Arts (12 mi), Palm Beach Zoo (8 mi) & Lion Country Safari (26 mi)
Our business traveler will find us located very conveniently to Quantum Corporate Park & JFK Medical Center.
If I could give zero stars, I would! I booked and paid in full for a two-night stay, yet the front desk clerk fraudulently charged me an additional $337 and refused to provide a receipt. Despite calling over 17 times to get an explanation, I was repeatedly ignored, misled, and brushed off. The clerk falsely claimed they only received payment for one night (which was already paid for!) and then overcharged me for more than the cost of a single night!
To make matters worse, I was promised a callback from the manager, but after waiting 45 minutes, I was told to just leave a message. This level of dishonesty and horrendous customer service is unacceptable.
As an older guest, I expected professionalism and integrity, not to be scammed. This front desk clerk is running a shady operation, and I wouldn’t trust this hotel with a single penny.
Avoid Holiday Inn Express & Suites Lantana at all costs! IHG should seriously reconsider their affiliation with such an unethical establishment. Never again!
Posted byCorporate
onMarch 4, 2025
Hi Arthur,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Lantana for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L. Case Manager IHG Hotels & Resorts Service
Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan’s Theatre District. Sip a signature cocktail in The Stinger Cocktail Bar and Kitchen. Find ease in chic accommodations, including sleek and spacious guest rooms and Junior Suites.
I never thought I would be writing such a negative review for a five-star hotel, especially an InterContinental, but unfortunately, my experience at this location was deeply disappointing. Based on my previous stays with the brand, I had much higher expectations.
From start to finish, this hotel felt like a complete letdown. Upon arriving in our room, I noticed that there were no toiletries—a surprising omission for a luxury hotel. Later, I found out that even basic items like a shower cap had to be requested at the reception.
Additionally, we were charged a $35 per night resort fee, which was supposed to include a $25 daily credit for the restaurant. On our second night, we ordered dessert, and with tip, the bill came to around $40. However, during checkout, we noticed that our final bill was much higher than expected. When we asked for clarification, the receptionist—who was not particularly friendly—claimed that we had left a $100 tip at the restaurant, which was absolutely not true.
We asked to see the bill we had signed, but conveniently, we were told that it couldn’t be provided because it was Sunday and the restaurant manager wasn’t available. When I refused to simply wait for an “investigation” later, the hotel manager eventually spoke with us and decided to remove the $100 charge. The entire situation felt highly suspicious and unprofessional, and we certainly did not feel like valued Platinum members.
As someone who travels frequently and has stayed at many true five-star hotels, I can confidently say that this property falls far short of that standard.
Posted byCorporate
onMarch 4, 2025
Hi Diana23,
Thank you for staying and sharing your experience at our InterContinental New York Times Square during your getaway. We appreciate you for being one of our IHG One Rewards Platinum Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M. Case Manager IHG Hotels & Resorts Service
Welcome to the Holiday Inn Express & Suites in beautiful Nassau Bahamas.
The Holiday Inn Express and Suites Nassau is in a prime location only 10 miles from the Airport. Step out of our front gate & walk across West Bay Street to the beautiful Junkanoo Beach, where you can enjoy the Aqua blue water of the Atlantic Ocean while relaxing in one of our complimentary beach chairs & beach towels provided by our kiosk staff. Drinks & snacks are also available to purchase from our hotel, to enjoy on the beach or when relaxing by our beautiful swimming pool & gardens.
Whether you're visiting Nassau for business or leisure, your room at the Holiday Inn Express & Suites Nassau is your personal retreat. Our hotel offers complimentary Wi-Fi, a Business Center & Mini Market. All our rooms come equipped with guest supplies, fridge, hairdryer, microwave & coffee maker. Each morning, wake up to the delicious complimentary breakfast buffet to start your day in the best way. And for those looking to energise, you can work out in our complimentary gym.
Whilst you stay with us, discover everything Downtown Nassau has to offer. Our Hotel is a short walking distance to many restaurants & bars, shopping, art, night life & the open-air Straw Market where local artists display & sell their art. A visit to Atlantis Paradise Island is a must, with casinos, water parks, golf & more. Our prime location offers easy access to the world-famous Fish- Fry, & Fort Charlotte.
The hotel itself smelled musty. Went upstairs in the elevator and hallway felt like abandoned building. Room was dirty. Floors and surfaces were sticky. Every single towel but one had large stains and were peppered with previous guest body hairs. Bathroom had mold all over. Woke up in the morning and found a giant dead roach. Can hear everything out in entire hallway and outside hotel so wasn’t able to get any rest. Checked out sooner than I originally planned because staying in that room felt like a hazard to my health. My colleague in a different room found bed bugs in his bed and ended up getting bit. When he told the front desk, they seemed indifferent and did not at the VERY LEAST offer any sort of apology.
Posted byCorporate
onMarch 4, 2025
Hi Kim34,
Thanks for staying at the Holiday Inn Express & Suites Nassau as an IHG One Rewards member. We value your business and strive to keep our hotels clean, the staff friendly, and everything in working order. I am sorry for the level of cleanliness you encountered during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thanks for taking the time to review our hotel. We hope you give us another chance to provide you with a better stay.
Sincerely,
Connie D Case Manager IHG Hotels & Resorts Service
Guests Enjoy Fredericksburg, VA Hotel's Central Locale Just off of I-95 and near the heart of "America's Most Historic City," the birthplace and boyhood home of George Washington, the Holiday Inn Express® Hotel & Suites Fredericksburg is the smart choice for quality and convenience. Our one-of-a-kind staff knows how to blend the hotel's ideal location with superb amenities to create a memorable experience in Fredericksburg, VA. The hotel's location places major businesses like GEICO and Crucible at the fingertips of corporate guests. Government agencies like USDA and VDOT are just around the corner. Quantico Marine Base, Mary Washing University and Mary Washington Hospital are a short distance away. For directions to any destination, just ask the hotel's staff. In Fredericksburg, Virginia, guests can explore a dramatic chapter in Civil War history at the site of the Battle of Fredericksburg, or be whisked on a trolley tour through historic downtown. Return to the present with an upscale dinner and a rousing performance at the Riverside Center Dinner Theater. All these attractions are within three miles of this lodging in Fredericksburg, VA. Stay online with free wired and Wi-Fi access. Choose from two indoor pools and an outdoor pool for swimming or sit back and relax in the hot tub. Indulge in the free Express Start Breakfast Bar's tasty offerings each day. "Stay Smart" when lodging in Fredericksburg, VA and reserve your room today.
This Used To Be A Great Brand Name In Hotels ... But, What Happened???
ByDance CompetitionfromFredericksburg Virginia
First of all, the way that reservations are handled is futile. Second the coffee maker was not cleaned and samitized so i didn;t use it. Third i wanted to take a bath, but couldn't because there's a large patch of rust hiding under a plastic mat that was put insecurely on top of it as somekind of bandaid. Fourth there is the noise of running water down the side of the wall of the first bed, that you can't see but definitely hear it in the apparent pipes within the wall. Last, the night before checkout there was no hot water to take a shower, and myself as well as other tenants complained about this last one! We just didn't expect this from the Holiday Inn Brand!
Posted byCorporate
onMarch 4, 2025
Hi Dance Competition,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Holiday Inn Express And Suites.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. I've also sent a private message to discuss this further.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Welcome to avid hotel Denver Airport in Denver. Located at Pena Blvd and Tower Road, our hotel is 6 miles from Denver International Airport. Only 5 minutes away from The Gaylord Rockies Resort and Convention Center, the hotel is conveniently located whether travelling for business or leisure. We’re close to great local restaurants and entertainment options such as The Beer Garden and Dick's Sporting Goods Park.
If you’re here on business, avid hotel Denver Airport is central to FlightSafety International, Northrop Grumman and Buckley Air Force Base with convenient access to I-70 and I-225.
When you return to relax at this Denver hotel, you’ll find we focus on getting the essentials right, every time. You can always expect a sound sleep, with high-quality mattresses and bedding and black-out roller shades. We promise your room will be just right – spotlessly clean and ready for your stay, with plenty of storage, a 55-in HD TV, free Wi-Fi, (and refrigerator/safe if included in room). In the morning, come down to the lobby for your free Good all round breakfast and fresh bean-to-cup coffee. Enjoy a range of high-quality items on site, or simply grab and go. For fitness fans, warm up and work out in our brand new gym, before taking a swim in our indoor pool.
Welcome to a rest you can rely on, at a hotel that gets everyday travel right, every time. Enjoy your stay at avid hotel Denver Airport in Denver.
If you could take care of the partying, yelling and noise making at night it would help. I understand that this is Aurora, CO and things are mostly out of your hands but this was terrible. I wouldn’t let my wife or son (27yrs) out of the room for fear of people making trouble.
Posted byCorporate
onMarch 4, 2025
Hi Arkansas Traveler,
Thank you for staying and choosing our avid hotels Denver Airport Area. We appreciate you being a member of our IHG® One Rewards program!
We always strive to provide the best service to our guests. I'm sorry for the experience. I shared this with our hotel management team. I'm certain that your feedback will be used as a reference to enhance our services and guest experience.
I hope you'll consider us again for your future accommodation needs!
Stay safe,
Jomar M. Case Manager IHG Hotels & Resorts Service
Step into the newly transformed Crowne Plaza® Manchester Airport, your perfect sanctuary just a short walk from Terminals 1, 2, and 3. Whether you’re preparing to take off or just touching down, we’re here to make your journey effortless. With easy access to the M56 motorway and direct trains whisking you into the heart of Manchester in just 20 minutes, our location couldn’t be more convenient. Plus, our airport shuttle service ensures stress-free transfers to all airport terminals and train station.
At Crowne Plaza®, we blend sophistication with relaxation. Business travellers will appreciate our high-speed Wi-Fi, exclusive club lounge, and well-equipped meeting spaces. Planning a getaway? Our park, stay, and fly packages ensure you can focus on what matters most—your adventure.
From vibrant dining experiences to cosy spaces, we’ve created an environment designed for both work and play. Savour a meal in our restaurant, where British favourites meet international flavours or wind down with a drink at our stylish bar. Need a pick-me-up? Head to our Starbucks corner for your favourite coffee. For those looking to stay active, our 24-hour Fitness Centre is ready whenever you are.
At Crowne Plaza® Manchester Airport, comfort, style, and convenience come together to ensure every stay feels like the start of something special.
I arrived late at night for a quick stay since I had an early flight the next morning. I had lots of luggage — 6 pieces between wheeled suitcases, large duffle bags and backpacks — surprisingly there were no luggage carts in the lobby. Upon asking they told us they only have one luggage cart for the whole hotel and it was nowhere to be seen.
Upon going up to our room (281) we discovered too late it was the very last room in the building — more than 100m away from the elevator. We had to haul our luggage in three trips through carpet that does not me it easy to roll anything.
Next morning 5:00 AM I was hauling everything back to the lobby.
The room was smaller, uglier and older than the room we had slept in three weeks earlier at the same hotel.
When it rains it pours… :(
The lobby is nice, the restaurants and bar are good and reasonably priced.
The hotel has no shuttle but they offer a third party service which is bookable with a per person fee. Its not free but since you have your seat booked at your requested time you don’t have to stand in line waiting fir the shuttle like other hotels where the service is free.
This is the closest hotel to the car rental lot and a short 12 minute walk.
Posted byCorporate
onMarch 4, 2025
Hi Matt C,
Thank you for staying and sharing your experience at our Crowne Plaza Manchester Airport. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M. Case Manager IHG Hotels & Resorts Service
Elevate your stay at Crowne Plaza® Auburn Hills – where business and leisure meet in the Detroit metropolitan area. Located 20 minutes north of downtown Detroit, our hotel provides easy access to major corporations like Chrysler and General Motors. Discover incredible attractions and shopping like the Pine Knob Music Theatre, Oakland University, Great Lakes Crossing Outlets, and Legoland Discovery Center nearby.
Host business and social events in 5,000 sq. ft of meeting space. Enjoy dining at The Auburn Standard restaurant serving American fare and Michigan craft beer. For downtime, relax in the indoor pool and hot tub. With free Wi-Fi and a weekday shuttle service, our Auburn Hills hotel is the perfect place to stay in greater Detroit.
Meh hotel made worse by HVAC that sounds like a plne taking off. Heard the same from other guests
Posted byCorporate
onMarch 4, 2025
Hi Dave,
I've read your review of your past stay. Thank you for being our IHG One Rewards member. Thank you for your loyalty and I'm happy that you've stayed at our Crowne Plaza.
We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction.
We hope to regain your trust and confidence in our service.
Warm Regards
Carl J. eMedia Coordinator IHG Hotels and Resorts Service
Welcome to the Holiday Inn Express & Suites Baton Rouge East. Our hotel is located off Siegen Lane near I-10. We are the center for much of what makes south Louisiana truly unique and wonderful.
Our area is home to some of the South’s most interesting and informative tourist attractions including The State Capital, The USS Kidd, Tiger Stadium, Blue Bayou, Raising Canes River Center, Top Golf and local industries. There are many restaurants to choose from in our area offering Louisiana cuisine.
All of our newly renovated spacious rooms include a microwave, refrigerator, and Keurig coffee maker.
Contact us for more information for your next trip to Baton Rouge East! We look forward to having you stay with us soon!
Staff provided another guest keys to my room when they checked in, allowing guests to enter while I was in the room. Hotel staff at no time apologized, or made any attempt to rectify the issue.
Posted byCorporate
onMarch 4, 2025
Hi MomChauffer,
I am glad to have been a host to one of our valued IHG® One Rewards members. Thank you for staying at the Holiday Inn Express Baton Rouge East for your trip and for sharing your thoughts about your stay. I trust that all is well.
We take pride in offering our guests an attractive place to rest, but I'm sorry to learn about the issues encountered during your visit. I have shared your comments with our hotel management team. I am sure they will use this as a reference for improvement. I would love to regain your faith in our hotel, and I have sent you a private message with additional details.
I hope you allow us to turn things around the next time you stay with us.
Kind regards,
Grace L. Case Manager IHG Hotels & Resorts Service