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    February 14, 2017
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    April 20, 2025
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When you stay at our new Holiday Inn Express & Suites Detroit-Dearborn hotel, Dearborn, MI, explore the city and discover fabulous shopping, dining, entertainment and arts. Getting here is fast and convenient, too! The hotel is centrally located between Detroit, Ann Arbor, and Livonia and we are just minutes off I-39. Leisure guests are glad that The Henry Ford is just a half-mile from our property in Dearborn, Michigan. Hotel guests also enjoy visiting the Ford Field, Comerica Park, Little Caesars, Huntington Center and Greenfield Village. A number of great shopping malls, such as Fairlane Town Center and Laurel Place Mall are close to our hotel. Coming to Dearborn, MI on business? We offer a Business Center with copy and print services. Additionally, free high-speed Internet access is available throughout our hotel, allowing you to stay in touch with the office easily. Ford World Headquarters, Carhardt Corporation, and Continental AG are just a few of the businesses you'll find near our hotel. While in Dearborn, MI, we can provide you with an assortment of quality amenities such as an indoor pool and whirlpool and a spacious Fitness Center. Our hotel serves a complimentary, hot breakfast bar each morning. Make the Holiday Inn Express Suites your home to work and relax!
 
Overall
1 out of 5
1 out of 5
Could be a nice hotel but lacking care and attentiveness
By Larth33 from Union City
Parts of the breakfast area were not working and the pool area was filled with trash and there was hair on the edge of the pool as well as floating in the water. Upon reporting issue to front desk I was told the area was just cleaned.
Customer avatar
Posted by
onApril 20, 2025
Hi Larth33,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Detroit - Dearborn. Your loyalty as an IHG One Rewards member since 2024 is appreciated.
We strive to offer everything our guests need and provide more where it matters most. I am sorry to miss the mark on your visit. I've communicated your feedback to our management team as a reference for the necessary improvements. I have also sent a private message to discuss this further.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites Lake Charles, where you will find the perfect accommodation for both weekend getaways and long term extended stays behind every room door. We are conveniently located off I-210, 8.3 miles from Lake Charles Regional Airport (LCH) and within 1 mile of the cities two main attractions: Golden Nugget and Lauberge Du Lac Casinos & Resorts. As a guest of our Candlewood Suites here in Lake Charles, you will have convenient access to popular options such as Starbucks, Target, Cinemark Movie Theater, Buffalo Wild Wings, Texas Roadhouse, Local grocery stores, and shopping centers. Or take in a sports game by supporting McNeese University Cowboy & Cowgirls. We offer a more relaxed stay for all of our guests. Providing comfy suites with fully-equipped kitchens, free high-speed wireless internet, and we are pet friendly (fees apply). Our Candlewood Cupboard: on site 24-hour convenience store is a great stop for on-the-go meal options. Guest may use the outdoor grilling stations to whip up a meal, complimentary use of the laundry facility, and 24hr gym access.
 
Overall
1 out of 5
1 out of 5
No WiFi
By Capn from Texas
At the end of the hall on 3rd floor WiFi was completely unuseable.
Told the front desk and they just OK.
Customer avatar
Posted by
onApril 20, 2025
Hi Capn,
Thank you for sharing your thoughts about your stay. We appreciate you staying at Candlewood Suites Lake Charles South. Your loyalty as an IHG One Rewards Gold Elite member since 2016 is appreciated.
We strive to offer everything our guests need and provide more where it matters most. I am sorry to miss the mark on your visit. I've communicated your feedback to our management team as a reference for the necessary improvements. I have also sent a private message to discuss this further.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience true relaxation at Staybridge Suites Mt. Juliet – Nashville Area. Our extended stay hotel, near downtown Nashville, sits one exit east of Nashville International Airport (BNA) along Interstate 40. Adjacent to Providence Marketplace, you can easily enjoy the region's premier shopping and dining hub. Explore Nashville’s attractions, from Long Hunter State Park's boating adventures and scenic hiking trails to the vibrant music venues of Broadway, and the traditional vibe of the Grand Ole Opry. Settle into our spacious suites, with full kitchens, comfy living areas, and free Wi-Fi. Enjoy a complimentary breakfast buffet each morning and savor a cookout with friends and family at our poolside gazebo and firepit. From our 24-hour Fitness Center and outdoor pool to our complimentary Social Happy Hours, we bring you the comforts of home at our pet-friendly haven in east Nashville.
 
Overall
1 out of 5
1 out of 5
No
By Will from Mt Juliet, TN
Breakfast was gross and rooms showing age needing repairs.
Customer avatar
Posted by
onApril 20, 2025
Hi Will,
Thank you for sharing your thoughts about your stay. We appreciate you staying at Staybridge Suites Mount Juliet - Nashville Area. Your loyalty as an IHG One Rewards Gold Elite member since 2020 is appreciated.
We strive to offer everything our guests need and provide more where it matters most. I am sorry we missed the mark on your visit. I've communicated your feedback to our management team as a reference for the necessary improvements. I have also sent a private message to discuss this further.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the new Holiday Inn Express & Suites Whitestown Hotel! Whitestown's newest hotel is located conveniently near I-465 and I-865. Perfect for business or leisure travel, the hotel offers spacious guest rooms, free wired and wireless Internet, complimentary Express Start breakfast featuring our signature items, business center, indoor pool, fitness center, guest laundry and elegant meeting space. Conveniently located just 20 minutes’ from exciting downtown Indianapolis, and minutes from downtown Zionsville’s shopping and dining district, Holiday Inn Express Whitestown business guests will appreciate the close proximity to the Amazon Distribution Center, Corporate Industrial Park 130 and the Lebanon Business Park. Enjoy convenient access to a variety attractions, including Circle Center Mall, Indiana State Museum, the Children’s Museum of Indianapolis and Indianapolis Motor Speedway, which are just 15 minutes from our new hotel.
 
Overall
1 out of 5
1 out of 5
Unacceptable Room Conditions and Lack of Resolution
By boilermaker
We stayed here during a busy Indy weekend when the hotel was fully booked, which we understood. However, the condition of our room was completely unacceptable. There were live ants crawling on the couch—our daughter was literally getting crawled on—and dead ants in the bed.
We reported it to the front desk immediately. Their response was to spray pesticide in the room and offer fresh linens. When I asked for a different room, they said none were available. I made it very clear that we were not going to sleep in a room that had just been sprayed with chemicals. When I asked if they could help us find another hotel nearby, they said everything was booked. We ended up finding a room ourselves in Brownsburg and checked out that night.
We contacted IHG to file a complaint and were told one had already been started by the front desk. When we followed up to check on a refund, we were told there was an issue with our case and that someone would call us back—twice. No one ever called.
This was a frustrating and disappointing experience, both in how the issue was handled and how it was followed up. I understand ants can occasionally be a problem, but crawling on furniture and in beds is beyond acceptable. And spraying pesticide in an occupied room is not a solution.
I attached photos. Videos would not load of ants crawling.
Customer avatar
Posted by
onApril 20, 2025
Hi boilermaker,
Thank you for sharing your thoughts about your stay. We appreciate you staying at the Holiday Inn Express & Suites Indianapolis North West - Zionsville. Your loyalty as an IHG One Rewards Platinum Elite member since 2015 is appreciated.
We’re determined to provide a space where guests can have a pleasant lodging experience, and I am sorry for the situation. I have alerted the hotel management about what happened and have also sent you a private message to discuss this further.
We hope to welcome you back!
Sincerely,
Rosh D.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
 
Overall
1 out of 5
1 out of 5
Bad Neighborhood
By Guest2025
My 5am checkout included loud music from the club next door that is open all night. The walk to the parking garage was rough, walking past drunks through marijuana smoke. A man was relieving himself on the stairs while I waited for the garage elevator about 6 ft away.
Front and back doors locked to prevent unwelcome guests should have been the first tip off. Elevator sounded like it would break down. Elevator buttons did not light up to reflect floor pushed. Digital floor indicator not working either.
Customer avatar
Posted by
onApril 20, 2025
Hello Guest2025,
We take pride in fulfilling all our guest's needs and ensuring a seamless experience during your visit. I am sorry to learn about what happened. I have sent you a private message to continue our discussion. Please feel free to read it at your convenience.
We appreciate you as one of our valued members of IHG One Rewards and for staying at the Hotel Indigo Birmingham Five Points South - University of Alabama at Birmingham.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
An elegant Bahrain business hotel in central Manama, with excellent restaurants, a Club Lounge and versatile Conference Center facilities, Crowne Plaza Manama (Bahrain) is in the heart of Manama’s diplomatic area, close to many embassies, banks and legal firms, as well as city-center shops, sights and the World Trade Center. Only 15 minutes by shuttle from Bahrain International Airport (BAH), we’re an ideal base for professionals or families who are visiting Bahrain’s capital. We’re close to Manama's seafront, home to the avant-garde Bahrain National Theatre and Bahrain National Museum, where you can see ancient Dilmun artefacts. Nearby Manama Souq is a traditional open-air market selling spices, jewelry and perfumes, while The Avenues mall is one of the largest shopping centers in the world. At our five-star Manama hotel, the 278 rooms and suites offer free high-speed WiFi, 42-inch Smart TVs. Corporate guests will appreciate the our newly renovated Bahrain Conference Center, which hosts up to 1700 delegates. We have two restaurants, one cafe and a pub for guests to enjoy during their stay. When you're looking to unwind, our health club is equipped with a Jacuzzi, a steam room and gym machines. If you prefer to exercise outdoors, take a dip in the pool, set in landscaped gardens with an impressive skyline view.
 
Overall
1 out of 5
1 out of 5
Nie wieder
By Johannes from Bahrain
Nächstes Wochenende steht Formel 1 auf dem Programm und das Hotel erhöht seine Roomrate auf das fünfte sechsfache. Das ist nicht in Ordnung. Speziell ich als Stammgast bin ziemlich enttäuscht und werde dieses Hotel wahrscheinlich nie wieder besuchen.
Customer avatar
Posted by
onApril 20, 2025
Sehr geehrter Herr Johannes,
vielen Dank, dass Sie sich für das Crowne Plaza Manama (Bahrain) entschieden haben und Ihre Erfahrungen mit uns teilen. Vielen Dank auch dafür, dass Sie seit 1998 ein IHG One Rewards Mitglied sind und den Platinum Elite Ambassador Status erreicht haben.
Ich möchte mich für die Unannehmlichkeiten entschuldigen, die durch die Preiserhöhung am F1-Wochenende verursacht wurden. Wir werden dies mit unserem Team weiter untersuchen. Für uns ist es sehr wichtig, dass alle unsere Gäste einen sehr komfortablen und angenehmen Aufenthalt haben, da wir stets bestrebt sind, einen hohen Qualitätsstandard zu gewährleisten.
Ich werde Ihre Kommentare nutzen, um das Erlebnis unserer Gäste zu verbessern und hoffe, dass wir Sie in Zukunft wieder bei uns begrüßen können.
Mit freundlichen Grüßen
Ben W.
Case Manager
IHG Hotels und Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Kingfisher , is the newest hotel in contemporary styling. Conveniently located off Main Street, we are minutes from a wide variety of shopping, dining, and entertainment in the Kingfisher area. Our beautiful 100% non-smoking hotel. Whether it is business or pleasure that brings you to Kingfisher, our hotel is designed to meet your needs Visitors can connect to the free high-speed Internet access, swim a few laps in our pool and stay in shape in our Fitness Center that is open to our guest 24 hours. We invite you to wake up to our complimentary Express Start breakfast with yummy hot and cold breakfast items to fit your taste buds. Enjoy your stay with us!
 
Overall
1 out of 5
1 out of 5
Management
By Crp1221 from Kingfisher oklohoma
The new girl manager on 4-4-25 is a joke she needs to know how to do there job there are 2 Indian workers staying on property the new manager has a additude all the time and there is mold all in the rooms.
Customer avatar
Posted by
onApril 20, 2025
Hello Crp1221,
We take pride in fulfilling all our guest's needs and ensuring a seamless experience during your visit. I am sorry to learn about what happened. I’ve sent you a private message to continue our discussion. Please feel free to read it at your convenience.
We appreciate you as one of our Gold Elite members of IHG One Rewards and for staying at the Holiday Inn Express & Suites Kingfisher.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Kingfisher , is the newest hotel in contemporary styling. Conveniently located off Main Street, we are minutes from a wide variety of shopping, dining, and entertainment in the Kingfisher area. Our beautiful 100% non-smoking hotel. Whether it is business or pleasure that brings you to Kingfisher, our hotel is designed to meet your needs Visitors can connect to the free high-speed Internet access, swim a few laps in our pool and stay in shape in our Fitness Center that is open to our guest 24 hours. We invite you to wake up to our complimentary Express Start breakfast with yummy hot and cold breakfast items to fit your taste buds. Enjoy your stay with us!
 
Overall
1 out of 5
1 out of 5
The new girl manager here is terrible there need better staff and hotel is in bad shape
By Crp1221 from Kingfisher oklohoma
The new girl manager here is terrible there need better staff and hotel is in bad shape. Hotel has mold in most rooms beds are a mess and management treats employees and guests like there nothing
Customer avatar
Posted by
onApril 20, 2025
Hello Crp1221,
We appreciate you as one of our Gold Elite members of IHG One Rewards and for staying at the Holiday Inn Express & Suites Kingfisher.
We strive to offer friendly and responsive service. I am sorry to hear about your experience during your stay at our hotel. I have sent you a private message to discuss this matter further.
We hope to have the pleasure of hosting you again.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Staybridge Suites Toledo Maumee hotel located in The Shops at Fallen Timbers, a mecca for shopping and entertainment. Our Toledo all-suite hotel is directly off of US24, just minutes to interstates I-75, I-475, and the Ohio Turnpike 80 90. Need a Toledo Hotel for business? Staybridge Suites Toledo Maumee is located near Toledo Downtown and companies including Dana Corporation, First Solar, Owens Illinois, Owens Corning, Anderson Inc., Libbey, Inc., Johns Manville, and many more. Located near Bowling Green State University, University of Toledo, Huntington Center, Hollywood Casino, Toledo Zoo, Toledo Museum of Art, Seagate Convention Center and other local attractions. When looking for corporate or short-term housing as you relocate to the Toledo Maumee area, our extended stay hotel offers fully furnished suites. All suites feature a fully equipped kitchen, dining and seating areas. Suite amenities include a complimentary breakfast buffet, social receptions every Monday through Wednesday and complimentary self-serve laundry facilities, Wi-Fi, local calls and voicemail. Our 24 hour business center allows you to stay productive while on the road. The Staybridge Suites Toledo Maumee even offers a BBQ area to prepare grilled foods or just unwind outdoors while enjoying the Fire Pit or Gazebo. Our team invites you to experience how refreshing extended stays can be whether for a day, a month or a year!
 
Overall
1 out of 5
1 out of 5
Only IGH I wouldn't stay at again
By Anonymous from Ohio
When I checked I. I was given an upgraded room because the King Suites were over booked. This is really the only positive thing I can say about this location.
Entering the room there was a definite musty Oder to the room. The curtains in the main room were falling off and I could not shut the curtains which took away privacy in the main living area.
The remote for the tv was not working. So I asked for new batteries which never came and I ended having to buy some myself.
In the master bathroom the support was not attached to the sink bottom. Seems this could be a danger if someone had children staying there.
The water for the shower was lukewarm at best and the tub would not drain so by the end of the shower I was standing in 2-3 inches of water.
I was surprised to see the check in clerk walking around in only socks and smoking right at the main entrance.
Overall this was the most disappointing stay for the amount of money spent for 2 nights.
I hope this is not an indication of where IGH is headed.
Customer avatar
Posted by
onApril 20, 2025
Hello Valued Guests
Thanks for choosing Staybridge Suites Toledo - Maumee for your combined business and leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express and Suites Kingfisher , is the newest hotel in contemporary styling. Conveniently located off Main Street, we are minutes from a wide variety of shopping, dining, and entertainment in the Kingfisher area. Our beautiful 100% non-smoking hotel. Whether it is business or pleasure that brings you to Kingfisher, our hotel is designed to meet your needs Visitors can connect to the free high-speed Internet access, swim a few laps in our pool and stay in shape in our Fitness Center that is open to our guest 24 hours. We invite you to wake up to our complimentary Express Start breakfast with yummy hot and cold breakfast items to fit your taste buds. Enjoy your stay with us!
 
Overall
1 out of 5
1 out of 5
Gross & needs major help.
By Amomma2020 from Kingfisher Ok
The staff at checkout could barely speak English & didn’t understand what we were trying to say, bathroom had mold & ceiling was peeling / falling in, shower curtain leaked everywhere, tile on the floor was fully uplifted & they just set it back in place, bed sucked, pillows were useless you may as well just sleep without them, overall won’t be coming back.
Customer avatar
Posted by
onApril 20, 2025
Hello Amomma2020,
Thanks for choosing Holiday Inn Express & Suites Kingfisher for your leisure lodging needs and for sharing feedback. We appreciate and thank you for your loyalty as one of our IHG One Rewards members. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. The team learned about your review. The team will make the needed improvements to deliver complete guest satisfaction.
In line with this, do know that I sent an e-mail to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last.
Best,
Ronald R.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
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