The staff at the London Staybridge were all nice and courteous. The hotel is within walking distance to restaurants, shops, a mall with a Wal-Mart, and fuel stations. Breakfast options were fair and always hot. Room was clean. Only complaint would be the water pressure in the shower was weak. Not sure if that was because I stayed on the top floor or if it was the same on all floors. Overall, nice place to stay if you are in London.