Horrible service that’s all you need to know. I did use app to let them know I was checking in late. But I Couldn’t even stay because no rooms were available for me, that’s what the lady said to me before she asked my name or even ID. After 30-40 minutes of the lady “trying” to find my reservation. No accommodation, lady let me know they gave the room away to someone else and that there was nothing she can do for me. & right when I told her I’m leaving to stay at the McKinleyville holiday inn instead, she all of a sudden found a room for me. I told her no thank you because I just thought it was weird it took 30 minutes to find somewhere for me to sleep and so I left. Still was charged though even though I didn’t stay at this hotel. Shout out McKinley Holiday inn though for letting me stay at there hotel with no reservation.