I called to reserve a double joining room, was told absolutely can help you with that. We confirmed where I was going, we booked the joining rooms for one night 2 adults 2 children. I asked several times if we would have the joining rooms upon arrival. This was our only request for this trip. We were arrived, to our disbelief and very disappointed they don't even have double rooms at this hotel. We didn't want to lose our money, so I ended up spended double on another room entirely. We should've left , it was very dirty, run down, bathtub had cracks in the tiles. Not a happy experience for my granddaughters birthday getaway