The staff was very friendly upon check-in and we got a little welcome bag for being IHG members. Our room was large with a lot of extra space, which was amazing since we were staying with a pack-n-play and a wild toddler. It was a little loud due to the hotel location being by fast roads and a stop sign, but there's not much that can be done about that (we kept the HVAC unit fan on all night). My only real complaint was that the pool was old and dirty so we didn't want to spend much time playing in there with my son.