First, the positive.
1) The evening front desk staff when I checked in on Sunday evening were outstanding. Went out of their way to help.
2) Again, on Monday evening, the evening front desk staff came through. They offered to change my room so I could get a w--fi signal that actually worked. They set me up in 4 different rooms before I found one that worked. It worked but worked poorly. Better than my 1st room because I did NOT work in that room.
Next, the negative.
1) As mentioned above, the wi-fi in my first room did NOT work. I tried to phone the front desk to ask what was going on, but the room phone did not work. I called the front desk on my personal cell and told the woman what was happening and told her about the room phone. Her response, well the wi-fi is working fine down here and I'll send someone up to check your phone. I responded that I didn't really care whether or not she had good wi-fi, I didn't. She also never sent anyone up to check on the phone. After checking it myself, I realized that there was no phone line connected to the phone. It wasn't unplugged, it was missing.
2) The desk lamp in the first room had a light burned out.
3) The water pressure in the first room was terrible, a bit above a trickle.
4) On Tuesday morning, I decided to take my laptop and walk around the hotel and see if I could find a good strong wi-fi signal. I noticed right away as I walked toward my room door, the signal got stronger. When I went into the hall, the signal was full strength. I walked up and down all floors and the signal in the hallways was always strong. Went back in my room and again saw the signal deteriorate as I approached the desk area. I then set up my computer on the little breakfast table and got a decent signal, it was closer to the door into the hallway. But, the table was so small that I had no work space for papers, etc. I pulled the other chair around and used the seat of the chair as my work space.
5) At breakfast the first morning, I noticed no biscuits and gravy. I asked about it and was told that they weren't serving that yet. Biscuits and gravy is the only reason I stay at Holiday Inn Express. Every morning, we had pork sausage, which was good. NOTE, sausage comes from hogs, it does NOT come from turkeys. The omelet offered was egg whites and veggies. No cheese or anything else, totally tasteless. The second day, there were no cinnamon rolls. I went over to the front desk and asked where the breakfast person was. Turned out she was in the office gabbing. I asked if she would bring out some more cinnamon rolls. She did, straight from the refrigerator, cold and no microwave there to warm them up. On Thursday morning, again same tasteless omelet and no cinnamon rolls. I was told they were out. And again, no cinnamon rolls on Friday morning.
6) The lamp in my new room by the couch was broken.
Conclusion, this hotel needs a manager. They certainly do NOT have one at present.
Check Out Date:2021-08-13
Reason for Visit:Work and leisure
Next Destination:Norwalk, OH