We have been staying at IHG/Holiday Inn properties for over 40 years. This facility was by far the worst one we have ever encountered. I am a Platinum IHG card holder, so I have stayed hundreds of nights in hotels all over the country. I am also a disabled veteran, therefore, even more concerned that this property was below standards, as it failed to meet ADA requirements. For example, one of the two elevators was not working the entire time we were there. The second elevator worked "off and on" for the time we were there. This hotel has five floors, and the hotel workers told us "someone will be out on Wednesday" to fix it (we were there Friday and Saturday nights)! The desk staff were notably concerned, however, the manager and owner were unavailable. In addition, this hotel was understaffed. Rooms were not cleaned until after 5:00 pm. The same staff who worked the desk were trying to handle the breakfast room, where only one two-slice toaster worked, the juice machine was empty, and tables were not cleaned. Our biggest concern was that the elevators were not working and the immediacy of the problem was not addressed.
Check Out Date:2025-02-23
Reason for Visit:Family vacation
Travel Tips:Do not stay at this Holiday Inn Express.