Thanks Shelia for being the only bright spot during this otherwise basic stay. No services provided yet full rate was charged. Valet is second rate compared to what it used to be. No kitchenette in room, no room service, no turndown service, no room refresh, no ventilation in bathroom, very dirty windows to look out of, no recognition for platinum membership. Pool deck is treated like an armed forces secured area, no towel service. Other area hotels do there very best to provide the best accommodations possible per discussions with other guests in the area, this establishment is no frills to an extreme, sadly probably my last stay. Looking forward to seeing what else is out there.