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Ryaninyc
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Ryaninyc's Reviews
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 Crowne Plaza Hotels &amp; Resorts South Beach - Z Ocea
Crowne Plaza Hotels & Resorts South Beach - Z Ocea
Crowne Plaza Z Ocean Hotel South Beach is an exclusive, luxury all-suite boutique hotel located on Miami Beach's famous Ocean Drive and just steps from the white sand and turquoise waters of South Beach. As one of the best hotels in Miami, we offer our guests an intimate retreat from busy South Beach along with a location within walking distance of the area's premier dining and entertainment. Our luxury South Beach hotel's lavishly appointed suites on four floors are unmatched. A myriad of gold tones glow throughout each suite, enhanced by sunlight streaming through floor-to-ceiling glass balcony doors. Jerusalem marble floors and rich mahogany furnishings balance the radiant tones in each suite. Our Ocean Drive hotel in Miami is the ultimate retreat with plush king-size beds dressed in luxury linens and overstuffed pillows for an experience like no other. The Rooftop Terrace Suites feature expanded interiors, spacious terraces and exciting views. A spiral staircase leads to your personal rooftop lounge, enclosed by lush landscaping and complete with a four-person roman tub, wet bar, dining and lounge areas, and a surround sound system with iPod dock. A stay at Crowne Plaza Z Ocean Hotel South Beach, is nothing short of extravagant. You'll discover a haven to relax, renew and rejuvenate your spirit and body. Discover the best South Beach luxury hotel in Miami.
 
Exquisite in south beach
Overall Experience 
5.0 / 5
5.0 / 5
PostedMay 29, 2019
Customer avatar
By
fromNew York, ny
Traveler Type:Leisure
Check Out Date:2019-05-06
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Many thanks to Kate’s hospitality at check-in, Likewise thanks to Nixton for making sure I had everything I needed and additional thanks to Linda for her caring follow-ups making sure everything was absolutely perfect. Thank you team and I look forward to a future visit to this exquisitely staffed and maintained property in the heart of South Beach.
Check Out Date:2019-05-06
0points
0of 0voted this as helpful.
 
Downtown Washington DC, Near Attractions and METRO! The Holiday Inn Central White House is located in Downtown Washington, DC within walking distance of two METRO stations at Dupont Circle and McPherson Square, plus many Attractions, Embassies, and Government offices. Visit one of the many Smithsonian Museums including the Air and Space Museum, the Museum of Natural History, the Museum of American History, the Museum of African American History, the Museum of the American Indian, or the National Zoo. Visit the White House, US Capitol Building, Washington Monument, the Memorials to Jefferson, Lincoln, and Martin Luther King Jr, plus the Korean, Vietnam, and World War II Veterans Memorials. Ask our staff about various city tour options at the Front Desk. We offer packages that include METRO passes. The Washington Convention Center is within walking distance of the hotel. Use METRO to attend an event at Nationals Park, Audi Field, or Capitol One Arena. Guests enjoy complimentary WIFI access, guest laundry facilities, fitness center, and complimentary coffee and tea in the hotel lobby 24 hours a day. Our renovated rooms have Keurig Coffee Makers, in room safes, and refrigerator/microwave units. Ask about our Kids Eat Free program. Our new Restaurant & Bar "Johnny Rockets for Burgers, Shakes, Fries and Fun!" is now open. On-site self-parking with unlimited in and out privileges is available for a fee.
 
No frills, high price and hidden fees
Overall Experience 
2.0 / 5
2.0 / 5
PostedMay 28, 2019
Customer avatar
By
fromNew York, New York
Traveler Type:Leisure
Check Out Date:2019-05-25
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
An unexpected uncomfortable stay, after an unexpected discomfort at a neighboring like branded property I was brought here due to the close proximity of my previous location. I was told there was only one room available for one night. Thank goodness as I could not wait to leave in the morning. The linens were very cheap and itchy, hard pillows and the loudest air conditioner I have ever heard (airplane like) in a hotel room. I was secretly charged for an extra person after I was quoted an unusually high price as I had a much lower rate at the premium sister property I had left. Breakfast was ok but the line to be seated was awkward as was the lack of a shuttle service or reward member recognition.
Check Out Date:2019-05-25
+2points
2of 2voted this as helpful.
 
Welcome to Staybridge Suites Tysons - McLean, your home away designed with the extended-stay traveler in mind. With convenient access to Route 123 and George Washington Memorial Parkway into nearby Washington D.C., our hotel offers spacious, apartment-style hotel suites equipped with full kitchens, free wired and wireless high-speed Internet, 42in HDTVs, and more. Select accommodations feature separate living rooms. Put your best foot forward with our complimentary hot breakfast served daily, unwind in our seasonal outdoor pool, and utilize our grilling area. Stay fit with access to our Fitness Center and stay productive at our Business Center. Complete your stay with access to free laundry facilities and free parking. Our central location makes our Tysons McLean hotel a great fit for both business and leisure travel. Explore the area during your short or extended-stay with Washington D.C. and all of its historic attractions just 10 miles away. We’re also near offices for corporations like Deloitte, Wells Fargo, and Capital One, making our suites a great option for business travelers. Dulles International Airport is 16 miles away, while Ronald Reagan National Airport is just 12 miles away. No matter what brings you to town, make the most of your stay at Staybridge Suites Tysons McLean.
 
Exquisite pristine property oasis
Overall Experience 
5.0 / 5
5.0 / 5
PostedMay 28, 2019
Customer avatar
By
fromNew York, ny
Traveler Type:Leisure
Check Out Date:2019-05-27
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
An unexpected stay here resulted in much needed relaxation, accommodation and comfort. Most area hotels were unable to accommodate my last minute booking, yet here I was graciously greeted by Ojo who was able to give me and my travel companions a wonderful room so that we could end our search. The next day Aaron was equally gracious making sure we had everything we needed, thank you team. From the wonderfully appointed suites, to the lovely breakfast buffet, we were able to enjoy a lovely holiday weekend spread out, pool side and enjoying the barbecue pit. Definitely will be returning and staying at like branded hotels in the future as this was my first staybridge experience, and quite a wonderful one at that.
Check Out Date:2019-05-27
+5points
5of 5voted this as helpful.
 
 Crowne Plaza Hotels &amp; Resorts South Beach - Z Ocea
Crowne Plaza Hotels & Resorts South Beach - Z Ocea
Crowne Plaza Z Ocean Hotel South Beach is an exclusive, luxury all-suite boutique hotel located on Miami Beach's famous Ocean Drive and just steps from the white sand and turquoise waters of South Beach. As one of the best hotels in Miami, we offer our guests an intimate retreat from busy South Beach along with a location within walking distance of the area's premier dining and entertainment. Our luxury South Beach hotel's lavishly appointed suites on four floors are unmatched. A myriad of gold tones glow throughout each suite, enhanced by sunlight streaming through floor-to-ceiling glass balcony doors. Jerusalem marble floors and rich mahogany furnishings balance the radiant tones in each suite. Our Ocean Drive hotel in Miami is the ultimate retreat with plush king-size beds dressed in luxury linens and overstuffed pillows for an experience like no other. The Rooftop Terrace Suites feature expanded interiors, spacious terraces and exciting views. A spiral staircase leads to your personal rooftop lounge, enclosed by lush landscaping and complete with a four-person roman tub, wet bar, dining and lounge areas, and a surround sound system with iPod dock. A stay at Crowne Plaza Z Ocean Hotel South Beach, is nothing short of extravagant. You'll discover a haven to relax, renew and rejuvenate your spirit and body. Discover the best South Beach luxury hotel in Miami.
 
Exquisite in South Beach
Overall Experience 
5.0 / 5
5.0 / 5
PostedMay 20, 2019
Customer avatar
By
fromNew York, NY
Traveler Type:Leisure
Check Out Date:2019-05-05
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Many thanks to Kate’s hospitality at check-in, Likewise thanks to Nixton for making sure I had everything I needed and additional thanks to Linda for her caring follow-ups making sure everything was absolutely perfect. Thank you team and I look forward to a future visit to this exquisitely staffed and maintained property in the heart of South Beach.
Check Out Date:2019-05-05
+1point
1of 1voted this as helpful.
 
A memorable hotel in Wilkes-Barre, Pennsylvania Holiday Inn Wilkes Barre – East Mountain sets a standard above the rest. Boasting amazing mountain and valley views, the hotel offers two on-site restaurants which include seasonal outdoor igloos in the colder months, plus a lounge. The swimming pool is lap-size, the fitness center very nicely equipped, and the sauna is perfect for a steam after a long day. Within easy reach of I-81, the Holiday Inn is close to notable local attractions such as the Mohegan Sun Pocono Casino, Geisinger Wyoming Valley Medical Center, Mohegan Sun Arena at Casey Plaza, and skiing and snowboarding at Montage Mountain, Jack Frost and Big Boulder resorts. If you are a golfer, you will appreciate the proximity to 5 area championship courses. Business travelers will find themselves within easy reach of the area’s business parks and distribution centers. Weddings are picturesque whether indoors or outdoors, with a ballroom that accommodates up to 200 guests, and more intimate affairs outside on the greenspace and patio. No matter what brings you to the area, the Holiday Inn Wilkes Barre – East Mountain is the perfect stop when visiting the Wyoming Valley.
 
Exquisitely Staffed and Maintained Property Times Two
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 20, 2019
Customer avatar
By
fromNew York
Age:25-34
Traveler Type:Leisure
Check Out Date:2019-03-17
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This is for our second room and seconds my review: Let me start by stating from start to finish this is one of the best and most comfortable stays I have had at an IHG branded property. Thank you Courtney for the ease of check in and thank you Charlie for the wonderful follow up and assurances. The room was large, spacious and lovely. The large seating area was a welcoming treat adjacent to the very comfortable King Sized bed. The pool area was refreshing and well lit, very clean and comfortable. The service at breakfast was on point and it felt like I was being serviced by friends, thank you Carol-Ann and Christy. I would recommend this well managed and maintained property as the premier place to stay in the Wilkes-Barre area and definitely will be my top choice for future visits. Thank you team.
Check Out Date:2019-03-17
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
User submitted photo
User submitted photo
+3points
3of 3voted this as helpful.
 
A memorable hotel in Wilkes-Barre, Pennsylvania Holiday Inn Wilkes Barre – East Mountain sets a standard above the rest. Boasting amazing mountain and valley views, the hotel offers two on-site restaurants which include seasonal outdoor igloos in the colder months, plus a lounge. The swimming pool is lap-size, the fitness center very nicely equipped, and the sauna is perfect for a steam after a long day. Within easy reach of I-81, the Holiday Inn is close to notable local attractions such as the Mohegan Sun Pocono Casino, Geisinger Wyoming Valley Medical Center, Mohegan Sun Arena at Casey Plaza, and skiing and snowboarding at Montage Mountain, Jack Frost and Big Boulder resorts. If you are a golfer, you will appreciate the proximity to 5 area championship courses. Business travelers will find themselves within easy reach of the area’s business parks and distribution centers. Weddings are picturesque whether indoors or outdoors, with a ballroom that accommodates up to 200 guests, and more intimate affairs outside on the greenspace and patio. No matter what brings you to the area, the Holiday Inn Wilkes Barre – East Mountain is the perfect stop when visiting the Wyoming Valley.
 
Exquisitely Staffed and Maintained Property
Overall Experience 
5.0 / 5
5.0 / 5
PostedMarch 20, 2019
Customer avatar
By
fromNew York
Age:25-34
Traveler Type:Leisure
Check Out Date:2019-03-17
Reason for Visit:Visit to the Area
Next Destination:Philadelphia or Florida
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Let me start by stating from start to finish this is one of the best and most comfortable stays I have had at an IHG branded property. Thank you Courtney for the ease of check in and thank you Charlie for the wonderful follow up and assurances. The room was large, spacious and lovely. The balcony was a welcoming treat adjacent to the very comfortable King Sized bed. The pool area was refreshing and well lit, very clean and comfortable. The service at breakfast was on point and it felt like I was being serviced by friends, thank you Carol-Ann and Christy. I would recommend this well managed and maintained property as the premier place to stay in the Wilkes-Barre area and definitely will be my top choice for future visits. Thank you team.
Check Out Date:2019-03-17
Reason for Visit:Visit to the Area
Next Destination:Philadelphia or Florida
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
User submitted photo
User submitted photo
User submitted photo
User submitted photo
+2points
2of 2voted this as helpful.
 
Nestled between Downtown Atlanta and Buckhead, the Crowne Plaza Atlanta Midtown hotel is perfectly situated for both business and leisure. Fortune 100 corporations and exciting attractions like the Georgia Aquarium, World of Coca-Cola, and College Football Hall of Fame are nearby. Enjoy beautifully decorated guestrooms, complimentary Wi-Fi, and a 24-hour fitness center. Relax at our outdoor rooftop pool and dine at our restaurant and bar. Our prime mid-town location makes us “the place to meet.” With 31,000 sq ft of event space, including the stunning, 25 stories high, SKY Room, we are ideal for meetings and social events. Enjoy authentic Southern hospitality and an exceptional stay at Crowne Plaza Atlanta Midtown.
 
Exquisite in Midtown
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 8, 2019
Customer avatar
By
fromNew York
Age:25-34
Traveler Type:Leisure
Check Out Date:2019-01-04
Reason for Visit:Leisure
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
James at check in and Joshua making sure I had everything I needed during my stay really stood out as to why this is the premier place to stay in midtown Atlanta. The room was large and lovely and the propert is pristine. Everyone I came into contact with was very pleasant and attentive, being remembered by name as this the fourth time I have stayed at the property allows me to know this is the only place I will stay when in town. The hotel Really stands out as one of the best serviced and maintained IHG branded properties I have ever stayed at. Thank you again.
Check Out Date:2019-01-04
Reason for Visit:Leisure
+1point
1of 1voted this as helpful.
 
The staff of the beautiful Holiday Inn Express & Suites Lansing-Dimondale, welcomes you to our hotel, which features oversized guest rooms and suites luxuriously complimented by pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave and refrigerator. Our hotel is near the Michigan State University campus, home of the MSU Spartans and adjacent to The Summit. With our convenient location off Hwy I96, downtown Lansing, State of Michigan government offices and corporations such as IBM, Sparrow Health System, General Motors, Blue Cross Blue Shield, Farmers Insurance, Consumers Energy, Meijer Distribution Center and Farm Bureau Insurance are just minutes away. Whether you are visiting the Greater Lansing area for business or pleasure, make sure that you take in some of the exciting year around cultural events, local attractions or even one of the hearts pounding Big 10 games played at Spartan Stadium, the Breslin Center or Munn Ice Arena. During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar, free Wi-Fi service throughout the hotel and our meeting room, HD televisions with expanded cable channel listings, heated indoor swimming pool, fitness center, 24 hour business center and guest laundry. Stay Smart at the Holiday Inn Express & Suites Hotel Dimondale - Lansing
 
Lovely in Dimondale
Overall Experience 
5.0 / 5
5.0 / 5
PostedJanuary 2, 2019
Customer avatar
By
fromNew York
Age:25-34
Traveler Type:Leisure
Check Out Date:2018-12-25
Reason for Visit:Family Visit
Next Destination:Atlanta
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
Thank you to Ceryna, Sandy & team for the wonderful stay that far exceeded my expectations for an express location. This property really feels more full service than others I have experienced and want to personally thank the team for the many comforts they went above and beyond to offer. The room was large and lovely, the lobby was clean and bright. I will be recommending this property as the premier place to stay in the West Lansing area and look forward to many more visits when I am in town.
Check Out Date:2018-12-25
Reason for Visit:Family Visit
Next Destination:Atlanta
ProsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members
+1point
1of 1voted this as helpful.
 
Welcome to the Holiday Inn Express Wilkes-Barre. We are conveniently located near CenterPointe Commerce & Trade Park in Pittston, PA, just off I81 with easy access to the Cross Valley Expressway. Here, business and leisure travelers can enjoy our hot, fresh Breakfast, 24-hour Fitness Center, 24-hour Business Center and wireless high-speed Internet. Within minutes to VA Hospital, Geisinger Hospital, Social Security Administration, Commonwealth Health and Talen Energy/Susquehanna Power Plant. Close to all major industrial parks: Pittston's Center Point; Hanover Ridge Trade Center with Chewy and Adidas; Hanover and Crestwood Industrial parks; Hanover Crossings and East Mountain Corporate Center. Kirby Center for Performing Arts, Mohegan Sun Arena. Toyota Pavilion, Montage Water Park & Ski Resort, AAA RailRiders Baseball, AHL Penguins Hockey, Revolutions Hockey and Indoor Sports Dome are nearby. Four Colleges are within 15 minutes from our hotel: Kings College; Wilkes University; Misericordia University and Penn State. Outdoor enthusiasts will enjoy The Falls Trail at Rickett's Glen State Park, hiking at nearby Nescopeck, Frances Slocum State and Hickory Run State Parks. Paddling and biking on the Lehigh River Gorge Trail. Downtown Wilkes-Barre Riverfront.
 
Lovely in Wilkes-Barre
Overall Experience 
5.0 / 5
5.0 / 5
PostedNovember 28, 2018
Customer avatar
By
fromNew York
Age:25-34
Traveler Type:Leisure
Check Out Date:2018-11-25
Reason for Visit:Anniversary/holiday
Next Destination:Detroit
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Variety of Breakfast Choices 
5.0 / 5
5.0 / 5
Able to Relax 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
My only complaint would be leaving this place and it’s gracious staff in my rear view mirror when it was time to leave. Thank you Carl and Rosemary for making my unexpected stay lovely and welcomed. It is my sincere hope that other like branded hotels in the area can look to this property as an example in customer satisfaction, accommodation and hospitality. It’s the little things that count like the fact that every light fixture was working, the water/cookie stand set up next to the front desk or the sign in the bathroom that asks if anything was forgotten, “we have your back.” Thank you again and if I ever find myself in the area it would be a privilege to stay here and be your guest.
Check Out Date:2018-11-25
Reason for Visit:Anniversary/holiday
Next Destination:Detroit
+11points
11of 11voted this as helpful.
 
A memorable hotel in Wilkes-Barre, Pennsylvania Holiday Inn Wilkes Barre – East Mountain sets a standard above the rest. Boasting amazing mountain and valley views, the hotel offers two on-site restaurants which include seasonal outdoor igloos in the colder months, plus a lounge. The swimming pool is lap-size, the fitness center very nicely equipped, and the sauna is perfect for a steam after a long day. Within easy reach of I-81, the Holiday Inn is close to notable local attractions such as the Mohegan Sun Pocono Casino, Geisinger Wyoming Valley Medical Center, Mohegan Sun Arena at Casey Plaza, and skiing and snowboarding at Montage Mountain, Jack Frost and Big Boulder resorts. If you are a golfer, you will appreciate the proximity to 5 area championship courses. Business travelers will find themselves within easy reach of the area’s business parks and distribution centers. Weddings are picturesque whether indoors or outdoors, with a ballroom that accommodates up to 200 guests, and more intimate affairs outside on the greenspace and patio. No matter what brings you to the area, the Holiday Inn Wilkes Barre – East Mountain is the perfect stop when visiting the Wyoming Valley.
 
Unaccomodating, poorly managed, no frills environment
Overall Experience 
1.0 / 5
1.0 / 5
PostedNovember 26, 2018
Customer avatar
By
fromNew York
Age:25-34
Traveler Type:Leisure
Check Out Date:2018-11-24
Reason for Visit:Anniversary, holiday
Next Destination:Michigan
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Food & Beverage 
1.0 / 5
1.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Let me start by saying from start to finish, a this was probably one of this property is probably the worst staffed, maintained or laid out I have ever been too. A few dim spots were how at check in I was told my breakfast vouchers would accommodate me and as many guests as I had in my suite and the house keeping staff that I graciously
engaged with in the hall who provided fresh towels as my room was never fully serviced, anything beyond that fell very short of the level of service I have come to expect as a Platinum Elite Reward Member. The room
we were assigned was tight, for a suite it is probably the smallest and the tightest I have ever stayed in, the lamp shades were all loose, the tissue box in the bathroom was empty at check in, there were signs everywhere asking for a greener stay, probably the reason the room was never serviced, there was a message in the elevator stating proper dress
and footwear was required in all areas of the hotel. That sign bothered me because of the awkward way you had to enter the pool area, through the lobby, passed the hotel bistro bar, through the cramped exercise room to a
very, very dimly lit pool area where many of the lights were not working and the water itself was a misty grey/green. Most of the troubles started as the friends I was traveling with were alienated the first morning at breakfast and told to sit in an area separate from the other hotel guests. They were also told that the breakfast voucher was only
good for one person but that it could "slide" that day. When I spoke with the general manager, Ed about how my guests were made to feel alienated he offered no apology or accommodation and advised that the desk attendant who checked us in was wrong to tell me that the voucher was for me and as many guests as I had and the woman at the breakfast buffet was doing her job and he
furthered his statement by saying he was going to do nothing. It bothered me that my guests who traveled from New York with me for the Thanksgiving Holiday were made to feel uncomfortable, but it bothered me
even more that the manager did not care. I felt a simple solution would have been to simply offer enough breakfast tickets as to avoid any further discomfort and an apology. Customer relations advised a solution would be brought to me within fifteen minutes of calling, the solution or accommodation never happened. When I arrived back in the hotel later that evening I decided to ask for additional breakfast vouchers, something that
has always been granted to me as a Platinum Elite Member at other properties in the past, the desk attendant seemed ready for her response to me, she said that she was not going to give me any vouchers and that if
I was unhappy I should leave her hotel. After I walked away distraught, I decided to go to my room gather my belongings and go to a sister hotel as I would never want to be at a place where I was made to feel as unwelcomed
as I already have, and likewise my following two nights would be better spent elsewhere as clearly accommodation is not part of this run down, dated, awkward, unfriendly close-minded establishment.
Check Out Date:2018-11-24
Reason for Visit:Anniversary, holiday
Next Destination:Michigan
User submitted photo
+18points
18of 18voted this as helpful.
 
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