This was extremely disappointing, because we like Holiday Inn Express. We went to bed around midnight and immediately heard music. It sounded like a loud bar next door. At 2am got up, walked around then realized the music was from the lobby, and just outside the entrance it was loud. Our room was right above the front entrance. The guy at the desk said there was nothing he could do because he had no key to that room. Went back up, couldn't sleep, so went back down at 3:30am. I asked him to call the manager, which he did, so I went up. No change. I was told by the day staff that they could still do nothing, as the manager with the key was out sick. I did get another room on the 4th floor and a small discount. Some friends who came the next day said they also heard the music the following night. I don't need to pay almost $200 a night just to not sleep. The 2nd morning breakfast was awful, and for the final hour, half of the hot food was empty. I'll never stay at this location again.