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Kickna
 
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    February 17, 2025
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    February 17, 2025
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Kickna's Reviews
 
Holiday Inn Express Playa del Carmen
Holiday Inn Express Playa del Carmen
Playa del Carmen Hotel Welcome to the brand new Holiday Inn Express® and Suites Playa del Carmen Hotel , the ideal choice for your family vacation Honey Moon or business trip. The hotel is located steps away from Quinta Alegria Mall, It is located at one of Playa del Carmen principal streets and offers easy access to the most important archaeological zones. Our hotel’s privileged location provides easy access to the downtown, famous nightclubs and also to the beach. Enjoy a comfortable standard room or stay at one of our 57 suites, all of them equipped with mini fridge and microwave, besides of a warm service, and amenities such as a fitness center, a rooftop pool, and a complimentary Express Start breakfast. We also offer free high-speed wireless internet access, a business center, and a meeting room with space for 100 people.
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Overall Experience 
2.0 / 5
2.0 / 5
Who are this hotel prioritizing?!?
By
fromMichigan, USA
PostedFebruary 17, 2025
No, I do not recommend this property.
We chose this hotel for our four-night stay in Playa del Carmen because we wanted to avoid the noise of the city center while still being within walking distance. Nighttime quietness is one of our top priorities when selecting accommodations.
However, on two out of our four nights, the fire alarm went off multiple times, disrupting our sleep. As a result, my wife fell ill and had to spend an entire precious day in bed. On the first night, the alarm sounded four to five times, and on the second night, it went off twice. When we inquired at the front desk, we were told that the cause was guests smoking in rooms where it was prohibited.
The hotel/staffs should have evicted the guests who repeatedly violated the rules on the first night, but instead, it chose to let them stay, SACRIFICING THE PEACEFUL SLEEP OF MANY INNOCENT GUESTS. CLEARLY, THE PRIORITIES ARE MISPLACED.
This was EXTREMELY disappointing and upsetting , and I would like a refund for what we should have deserved.
Check Out Date:2025-02-12
Reason for Visit:Anniversary getaway
Next Destination:the same as this time
ProsRoom Cleanliness, Location, Recognition for IHG® Rewards Club Members
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
2.0 / 5
2.0 / 5
Room Cleanliness 
4.0 / 5
4.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Variety of Breakfast Choices 
2.0 / 5
2.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
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By
fromMichigan, USA
fromMichigan, USA
Age:50-64
Traveler Type:Leisure
 
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