I was locked out of the room I paid for for over 5 hours. I had called the front desk 10 times with no response at all. I had to go through corporate to get anyone to answer. I had an event to attend so I wasn’t able to stay on top of them. I called back 5 hours later and still nothing was fixed. It took me calling that time to have a maintenance guy fix the door. They fixed it at some point but never confirmed that with me. They said they would. AVOID AT ALL COSTS!