I have been platinum rewards member for years and never have I had such an appalling experience. From being promised a price adjustment at check in that never happened, to being over charged after an accommodation was offered but never received for a broken down elevator for five hours on one of the busiest travel days of the year during the Cherry Festival, this place lacks character, is outdated and has very un-professional staff. Room was small and overstuffed with large bulky, outdated furniture. I even had to as for a room upgrade as the suite I booked for a premium was basic, small and dark; typically upgrades are offered at checkin for platinum members, not here you have to beg. Let alone not being greeted as a platinum rewards member I was never greeted once as I walked by the front deck, it was always empty with a door bell to ring for service. When I called to ask about why I had been over charged, before the front desk manager got on the phone with me I had to listen to her complain about not being able to go on her break. The location of the hotel and being of the brand I have been loyal to was the only saving grace, so I went a head and booked a great rate for my following year's travel plans only to discover my reservation was secretly canceled by the front desk manager as she deemed me unfit as a future guest and likewise sent absolutely no notification that my future reservation had been canceled. Wow talk about accommodation and appreciation for brand loyalty.