I turned up on the date of my booking to be greeted by an aggressive bouncer refusing me entry to the hotel. He told me there was a private party and my booking was cancelled. I asked to see a manager as I knew nothing about this but he blocked my entrance into the hotel. I wonder what sort of private party they were having? A lady turned up and told me I was booked in another Sheffield hotel, when I questioned her as to why I was not notified she simply said that maybe they do not have my contact details and they were well within their rights to cancel any booking. Really? Without notice? I assured her as a Diamond member they had my details. An aggressive bouncer and a could not care less manager convinced me never to book this HIE again. In the end I found my way to the other hotel where indeed I had a booking. But it was unneeded stress that was easily solved by an email or phone call.