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    February 14, 2017
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    April 3, 2025
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Corporate's Review Comments
 
The Holiday Inn Express Vancouver-North/Salmon Creek Hotel is conveniently located near Legacy Hospital and the Washington State University (WSU) Vancouver campus. The hotel is also located only minutes of the regions most exciting tourist attraction, Ilani Casino . Stay with us, and enjoy all the premier dining, gaming, and entertainment Ilani has to offer. This Holiday Inn Express features a unique combination of hotel rooms and spacious suites. Located in a quiet area with easy access from I-5 & I-205, you'll be close to anything that you want to do while you're here. Concerts and music are nearby at the Clark County (Sunlight Supply) Amphitheater , and local events at the Fairgrounds are just down the street. Attend a local baseball game; we are the official hotel for the Ridgefield Raptors. Mount St. Helens and the Columbia River Gorge are within easy driving distance. Holiday Inn Express features an Indoor Heated Pool & Whirlpool, brand new equipment in our Fitness Center, 24/7 Business Center, and a Guest Laundry. Whether traveling on business or pleasure, you will enjoy our warm surroundings and friendly staff that truly make you feel at home. All guest rooms are equipped with wireless high-speed Internet access. You'll never want to leave the Holiday Inn Express Vancouver-North/Salmon Creek Hotel.
 
Overall
3 out of 5
3 out of 5
Ants
By Meggie
The overall experience was decent. We had ants in our room and since the hotel was booked we weren't able to change rooms. They did spray our room while we were out and never saw them again. I asked for compensation of either a partial refund or points and they were going to ask the manager. Two days later I haven't heard anything and the charge for the room has gone through.
Customer avatar
Posted by
onApril 2, 2025
Hi Meggie,
Thank you for staying at the Holiday Inn Express Vancouver North - Salmon Creek. We appreciate having you as one of our IHG One Rewards members.
At Holiday Inn Express, we deliver superior value through our brilliant basics and a little more where it matters most. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Blend work, travel, and culture seamlessly at Crowne Plaza® Milwaukee South, located just off I-94, less than three miles from General Mitchell International Airport and 10 miles from downtown. Stay close to top area attractions like the Milwaukee Art Museum, Grant Park Beach, and the Harley Davidson Museum. Attend major events and music festivals like Milwaukee's Summerfest and the Wisconsin State Fair, minutes from our hotel. Our luxury accommodations are perfect whether you are traveling for business or leisure. Plan events in 24,000 sq. ft. of event space with a two-hour response guarantee. We offer upscale amenities like a free airport shuttle, an indoor pool, a Fitness Center, a 24-hour Business Center, and Crowne Plaza's Sleep Advantage® Program.
 
Overall
1 out of 5
1 out of 5
RUNDOWN!!
By Jill from Wisconsin
Previously stayed at this location for 15+ years on many previous trips. Hotel has become very rundown & you just get the feeling they no longer care about the place. Dirty & broken down things in the room, food crumbs on floor from previous occupants. When you take a good look around it’s sad really.
Customer avatar
Posted by
onApril 2, 2025
Hello Jill,
Thank you for staying at the Crowne Plaza Milwaukee South. We truly appreciate you as one of our IHG® One Rewards members.
We are dedicated to providing our guests with a comfortable, and enjoyable experience. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your feedback with the hotel management team as a reference when planning future upgrades. I also sent you an email to follow up.
We hope we see you again soon in your travels and make your stay better than this last one!
Best,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Orlando International Airport, conveniently located under a mile from MCO and the Brightline Train Station. Within easy reach of Disney World, Universal Orlando, and the Orange County Convention Center, we're also close to corporate offices like Simcom and Siemens, perfect for both leisure and business travelers. Our 24/7 shuttle service offers seamless transfers to the airport and train station, while an airport parking option caters to longer journeys. Guests enjoy spacious rooms with complimentary Wi-Fi and mini-fridges, and the convenience of floor-based microwaves. Our on-site Drift Restaurant delights with international cuisine, including a personalized omelet station at breakfast. For a coffee fix, Drift Café crafts a range of specialty beverages. Evening room service and the Drift Bar, boasting a giant 275" TV, elevate your relaxation experience. With 7300 sq ft of adaptable meeting space, we can host various events. Our 24-hour fitness center, and lighted tennis and basketball courts cater to sporty guests, who can cool down afterward in our outdoor pool or rest at our fire pit area. Other amenities include a business center, laundry facilities, and a pet-friendly policy. Experience true Orlando hospitality at Holiday Inn Orlando Airport!
 
Overall
1 out of 5
1 out of 5
HORRIBLE EXPERIENCE
By DJ25
I would like to share about a horrible experience we had at your hotel upon check in. After arrival at 1:00 AM, we checked in and got our room. After opening the door, we were greeted with a man in the room who stood up off the bed and pointed a pretend gun in our faces (after our initial shock and heart attack, we discovered it was his phone he was pretending was a gun). I don’t know how this could happen but it is an experience we hope to never have happen again, to us or anyone else. An email was sent to the front desk and I have yet to receive any response from anyone on this.
Customer avatar
Posted by
onApril 2, 2025
Hi DJ25,
Thank you for staying at the Holiday Inn Orlando- International Airport. We appreciate you as one of our IHG® One Rewards members.
We strive to make each of our guests feel comfortable and safe in our hotel. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your concerns with the hotel management for immediate action. In line with this, I also sent you an email.
Until your next stop in the area, we hope you will give us another try!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
2 out of 5
2 out of 5
Overall unpleasant experience..
By EncryptedLife from Atlanta
Incidentals fees are $75+ a night and there's a random audit that may charge you up to $40-60 on the backend on your card, room wasn't up to standard, breakfast wasn't good, very trashy at the hotel, 2/8 of the front desk staff were helpful. The ONLY good thing for this hotel was location.
Customer avatar
Posted by
onApril 2, 2025
Hi EncryptedLife,
Thank you for being one of our IHG® One Rewards members. We appreciate you for staying at the Staybridge Suites Atlanta Midtown and for the feedback.
We strive to offer a rewarding experience. I am sorry to learn what happened. I shared your concern with our management team for review. I also sent you a private message to continue the conversation about this.
I hope to host your next visit, as we promise to make the value of your experience worth it for all the right reasons.
Yours in Hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the freshly renovated Holiday Inn Express & Suites Santa Fe. This modern Holiday Inn Express & Suites hotel, offers a rich cultural diversity in what characterizes the historic city of Santa Fe. The proximity of the hotel allow guests to easily explore the celebrated attractions that make Santa Fe unique. The Holiday Inn Express & Suites Santa Fe is only four miles from downtown’s celebrated art galleries, museums, and local shops. Additionally, the hotel is five miles from the Santa Fe County Municipal Airport ; perfect for those flying in for meetings. Need to prepare for a presentation? The business center has a PC with print services, and free wired and wireless high-speed internet access is provided throughout the hotel. Our guests are close to the many state government agencies that call Santa Fe home. While lodging here, head downtown to Santa Fe Plaza to visit the Palace of the Governors and the Georgia O'Keeffe Museum , popular favorites among the hotel's visitors. In Santa, Fe, NM, history lovers enjoy the fascinating architecture and artifacts at Loretto Chapel, while outdoor fanatics can take advantage of the expansive Santa Fe Ski Area. If the season is right, you can even catch a memorable performance at Santa Fe Opera. Don’t hesitate to book your stay at the Holiday Inn Express & Suites Santa Fe and enjoy the many sights and sounds Santa Fe has to offer!
 
Overall
2 out of 5
2 out of 5
Bad Experience
By Esocjolao from KS
The shower filled up with so much water that it was ankle high when I took a quick shower. The fan shook so loud at night I went and got my ear plugs. I waited in line with four other people to check out and let them know. We rang the bell multiple times and no one ever came. I finally just left. This is the second HIE that I have ever had a bad experience with. I barely slept that night and it was the same for my family. Very disappointing.
Customer avatar
Posted by
onApril 2, 2025
Hi Esocjolao,
Thank you for staying at the Holiday Inn Express & Suites Santa Fe. We appreciate you as one of our IHG® One Rewards Gold Elite members.
We aim to be the perfect place for our guests to relax, and enjoy their stay. I'm sorry we missed the mark on this occasion. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express & Suites Phoenix - Airport North Located less than 2 miles from Phoenix Sky Harbor Airport, our Holiday Inn Express & Suites® boasts free parking, free shuttle to airport and Sky Train 5am - 11pm with all the comforts of home. Breakfast is included daily. Travelers love that our Phoenix hotel is centrally located within minutes of all there is to see and do in Phoenix. The Metro Light Rail down the street is easily available to whisk you away for a day of fun at ASU/Mill Ave, Chase Field, Footprint Center, the Phoenix Convention Center, or shopping/dining Downtown Phoenix. The Holiday Inn Express® Phoenix Airport hotel boasts simple yet comfortable design, Keurig coffee maker, microwave, refrigerator, and free Wi-Fi. Guests love practical inclusions that make a stay comfortable: walk-in showers (in all king guestrooms), plenty of USB & electrical outlets, window roller-shades in all rooms that go from sheer lighting to complete blackout. Easy Freeway Access allows guests to easily travel to nearby Scottsdale, Phoenix and Tempe within minutes, and all there is to see and do: ASU, Scottsdale Fashion Square, Phoenix Zoo, Desert Botanical Gardens, Musical Instrument Museum, Talking Stick Casino and the famous Camelback Mountain. There are several Holiday Inn options in the PHX Airport area. We are the new Holiday Inn Express & Suites Phoenix Airport NORTH at 800 North 44th Street. $150 security deposit required
 
Overall
1 out of 5
1 out of 5
Moved to a worse hotel
By Michelle
We arrived late to the HIE, and when we got there, the hotel was flooded and the water was shut off. We were sent to the sister hotel next door. It was NOT as nice, and the first room we were in didn't even lock (the adjoining room). I think we should receive some sort of refund.
Customer avatar
Posted by
onApril 2, 2025
Hi Michelle,
We value your unwavering support as a member of IHG One Rewards and thank you for staying at the Holiday Inn Express and Suites Phoenix - Airport North.
We strive to provide a great place to rest and recharge, and I'm sorry to learn about what happened. I shared your concern with our hotel management, and I am positive they will look into this. I sent you an email to discuss this further.
We hope you'll consider staying with us again to restore your confidence.
Yours in hospitality,
Kyla U.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Experience an unforgettable trip at the Holiday Inn Resort Orlando Lake Buena Vista outside Disney Springs®. Whether you are here to experience the magic of Walt Disney World or are participating in a company conference we have everything you need to make your stay special. Our hotel is only one mile away from Disney's 4 theme parks. Take advantage of our free shuttle to get to the major theme parks so that you don't have to stress about transportation. Don't forget to visit Universal Orlando Resort, SeaWorld® Orlando, Disney Springs®, Lego Land® and more. Take a break from the theme parks and visit the Orlando Premium Outlets and the Lake Buena Vista Factory Stores, less than a mile away from the hotel. While you're here staying connected has never been easier with fast and free Wi-Fi access throughout the hotel. Take advantage of our on-site meeting rooms to host your wedding party or corporate meeting. Staying at the Holiday Inn Resort Orlando Lake Buena Vista will ensure a memorable vacation. Experience poolside activities like dive-in movies, ping pong, chess, and much more. Visit our poolside Rocco's Rockin' Tiki Bar and try their tropical drinks for all ages. Create unforgettable family memories in our movie theater or our Cyber Arcade. The on-site Applebee's restaurant, Kids Eat Free for breakfast, lunch, and dinner. Our staff is excited to help make your Orlando stay one to remember.
 
Overall
3 out of 5
3 out of 5
Decent hotel
By Nick from Knoxville, TN
Decent hotel. Amenities seemed great for the price. Hotel smelled like weed basically throughout the entire building. Be prepared to wash your clothes after a stay here if you don’t want to smell like it.
Customer avatar
Posted by
onApril 2, 2025
Hi Nick,
Thank you for staying at our Holiday Inn Resort Orlando Lake Buena Vista for your leisure travel. We appreciate you for being one of our IHG® One Rewards members.
Our hotel strives to pioneer memorable and joyful experiences. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve areas that need additional attention.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our business hotel in The Woodlands, TX features thoughtfully-designed rooms and suites ideal for business and leisure travelers alike. Guests will also have access to great amenities, including complimentary Wi-Fi, a Fitness Center, an outdoor pool with a hot tub, flexible event space, and a free local shuttle.​ Guests staying at Crowne Plaza Shenandoah-Woodlands Area can easily shop at Market Street and The Woodlands Mall or Hughes Landing if here on businesses. If your visiting for LIVE entertainment, you should make it a point to catch a show at the Cynthia Woods Mitchell Pavilion, while nature enthusiasts should explore The George Mitchell Nature Preserve. Our hotel is also close to, Hughes Landing, The Waterway and Texas Children Hospital and Houston Methodist.
 
Overall
3 out of 5
3 out of 5
Roomy and comfortable bed
By Joseph from Houston texas
The breakfast is the same as the free breakfast at a holiday inn.
Dinner cost is to high.
Customer avatar
Posted by
onApril 2, 2025
Hi Joseph,
Thank you for choosing to stay at our Crowne Plaza Shenandoah - Woodlands Area for your business travel. We appreciate your loyalty as one of our IHG One Rewards Platinum Elite members.
Our hotel is known to deliver guest satisfaction and serve travelers' needs. While we are glad you appreciate our room's cleanliness, I am sorry about what happened. We value your feedback, and we'll use this to monitor and improve our services.
Thank you again for making us part of your travel plans, and we hope to share with you a better service on your next visit.
Safe travels,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The staff of the beautiful Holiday Inn Express & Suites Lansing-Dimondale, welcomes you to our hotel, which features oversized guest rooms and suites luxuriously complimented by pillow topped mattresses, rich furnishings and all of the amenities that you have come to expect including a microwave and refrigerator. Our hotel is near the Michigan State University campus, home of the MSU Spartans and adjacent to The Summit. With our convenient location off Hwy I96, downtown Lansing, State of Michigan government offices and corporations such as IBM, Sparrow Health System, General Motors, Blue Cross Blue Shield, Farmers Insurance, Consumers Energy, Meijer Distribution Center and Farm Bureau Insurance are just minutes away. Whether you are visiting the Greater Lansing area for business or pleasure, make sure that you take in some of the exciting year around cultural events, local attractions or even one of the hearts pounding Big 10 games played at Spartan Stadium, the Breslin Center or Munn Ice Arena. During your stay with us, you will enjoy the conveniences of our complimentary Express Start hot breakfast bar, free Wi-Fi service throughout the hotel and our meeting room, HD televisions with expanded cable channel listings, heated indoor swimming pool, fitness center, 24 hour business center and guest laundry. Stay Smart at the Holiday Inn Express & Suites Hotel Dimondale - Lansing
 
Overall
2 out of 5
2 out of 5
Leisure at its upmost mediocre place
By Mike85 from Jackson, MI
Wish we knew before going the pool was closed, and looks like it has been for awhile. The room jacuzzi’s water flow was awfully slow, no matter the setting.
Customer avatar
Posted by
onApril 2, 2025
Hi Mike85,
We appreciate you for staying at the Holiday Inn Express Lansing Dimondale and for the feedback.
We strive to offer a rewarding experience. I am sorry to miss the mark on your visit. I've shared your concern with our management team as a reference for the necessary improvements.
We look forward to offering a seamless experience on your next visit.
Yours in hospitality,
Jeraldine R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Raton, New Mexico Hotel's Guests Welcomed as Friends The Land of Enchantment offers more than hot air balloons. Here, in Raton, New Mexico, you can follow the historic Santa Fe Trail, walk on an extinct volcano, follow in the footsteps of dinosaurs and experience our legendary hospitality. The Holiday Inn Express® Hotel & Suites Raton, NM hotel's guests appreciate our commitment to service as they enjoy the attractions and businesses in historic Raton, New Mexico. The hotel's business guests enjoy being close to area companies, including Miners Colfax Medical Center and the Raton Convention Center. We offer a 24-hour Business Center and free Wi-Fi access to help you work smarter. There's also a putting green to help you keep your short game sharp. New Mexico is the perfect vacation destination. Raton, NM offers our hotel's guests easy access to the legendary Santa Fe Trail. Climb Capulin Volcano, or take a walk into the past at Sugarite State Park. The Whittington Center is just 10 miles away. And don't miss the historic district of Raton and Vermejo Park Ranch. From the comfortable rooms and suites to the complimentary hot breakfast and evening snack reception, we treat our guests like friends. Relax in the indoor pool or work out in the well-equipped Fitness Center. You'll agree, there's nothing like our enchanted hospitality in Raton, NM. Welcome!
 
Overall
3 out of 5
3 out of 5
Toilet trouble
By T961 from New Mexico
The toilet in room 212 is horrible. I've never experienced such a misshapen toilet like this, ever. Not sure if it's some handicap device, designed for midgets, or what - that is not good, regardless. Rest of the stay was fine.
Customer avatar
Posted by
onApril 2, 2025
Hi T961,
Thank you for staying at our Holiday Inn Express & Suites Raton for your leisure travel. We appreciate you for being one of our IHG® One Rewards members.
Our hotel is known to be practical and efficient for simple, smart travel. I understand your expectations, and I am sorry we missed the mark this time. I shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.