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    February 14, 2017
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    April 4, 2025
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Corporate's Review Comments
 
Hi. We’re EVEN® Hotels. As you’re about to see, we’re not like other hotels. We’re energetic, revitalizing, and we focus on helping you stay balances and on track. We’re designed to help our guests maintain a healthy lifestyle while traveling. Enable wellness in travel, on your terms. EVEN Hotel Suzhou Grand Canal ® is located in Suzhou High-tech Zone, covered by Metro Line 3.&Line 5 to Taihu Lake in Xiangshan,Yangcheng Lake and Suzhou Industry Zone etc . It is only 15 minutes' drive from Suzhou Railway Station. It is connected to Xihuan Elevated Road in the east and Youxin Elevated Road in the south. Geographically, the hotel is adjacent to the Hanshan Temple, Lingering Garden, Canglang Pavilion, Suzhou Garden and other Internet celebrity check-in places such as Huqiu Mountain Scenic Area. The hotel has 207 rooms and 5 meeting rooms. All hotel in-house guests can participate in hotel health courses for free, bringing a new experience of business travel and vacation and leisure for travelers who advocate health. With more than 100 years’ history, InterContinental Hotels Group (IHG) manages franchises, leases, or owns more than 5,600 hotels and 840,000 guest rooms in more than 100 countries, with approximately 1,800 more hotels in its development pipeline. EVEN® Hotels, a new brand from the IHG family with has just made its debut in Greater China, offer a fresh perspective on travel, helping guests to maintain a youthful, boundless energy while they travel.
 
Overall
4 out of 5
4 out of 5
The bed was comfortable and the TV was at a good Angle
By Zeyuan from Guangzhou,China
The bed was comfortable and the TV was at a good Angle.The breakfast is hearty and the drizzle is convenient, but the temperature of the air conditioner is not very comfortable.
Customer avatar
Posted by
onApril 3, 2025
Dear Guest,
Thank you for choosing EVEN Hotel Suzhou Grand Canal for your stay! As a lifestyle hotel under the InterContinental Hotels Group (IHG), we are dedicated to promoting holistic wellness and balance, combining fitness and fashion to cater to business travelers who pursue a healthy and high-quality life.
A good night's sleep is the foundation of physical and mental well-being. Our rooms are equipped with a King Koil mattress, Canasin bedding, and Milk&Co bath amenities. Additionally, the Sleepace aromatherapy sleep aid lamp creates a comfortable pre-sleep atmosphere through visual, auditory, and other sensory experiences.
At our Balance Kitchen, we focus on natural ingredients, offering travelers balanced and delicious cuisine. We select fresh, locally sourced ingredients and apply unique culinary concepts and cooking techniques to ensure every dish is both flavorful and nutritious.
Please note that our central air conditioning system is currently undergoing seasonal maintenance and cleaning to ensure optimal performance. We sincerely apologize for any inconvenience this may cause during your stay. If you feel the room temperature is not comfortable, please contact our staff—we would be happy to provide you with a fan.
We truly appreciate your understanding and warmly welcome you to choose our hotel again in the future!
Best regards,
Chief Health Officer Helen Mao
0points
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Known for snowcapped mountains, pristine skies and the droning hum of the Blue River, Silverthorne keeps you living in the moment. Nestled in the valley of Colorado’s mountainous splendor, the 115-room Hotel Indigo Silverthorne awaits at the basin of beautiful Buffalo Mountain. Our property aims to seamlessly blend into our town’s present and past, a story which sustains itself in eternal youth, overflowing with wide-eyed optimism, creativity, and humble beginnings. Our hotel has the amenities you need to fully embrace your stay in Silverthorne, from our on-site ski shop when visiting our nearest resorts such as Keystone, Breckenridge, Loveland and Arapahoe Basin to on-property rental bikes, perfect for coasting down the Angler Trailhead. When your adventures require fuel, enjoy elevated Southwestern cuisine with a high-quality tequila selection at Kucu Bistro, located within our hotel.
 
Overall
3 out of 5
3 out of 5
Pretty hotel, rude staff
By Nicole27
My family stayed one night for my niece's wedding. The wedding was on a Thursday. We had called the hotel a few times prior to arrival, and every time I called the staff was incredibly rude, both on the phone and in person upon arrival. We understood that early check-in may not have been available however other members of our family did recive early check in although the staff lied and continuously told us they did not have any early check-ins available. We also asked for a call when our room was ready, but no one ever called. We did not check into our room until after the reception at 9:00 p.m. While the room had a coffee maker the only coffee provided was decaf, no regular coffee at all. The hotel is decorated very nicely and the bed was comfortable.
Customer avatar
Posted by
onApril 3, 2025
Hi Nicole27,
Thank you for staying at the Hotel Indigo Silverthorne. We appreciate having you as one of our IHG One Rewards members.
We offer a warm and engaging service that ensures there is always something new for guests to discover. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Embark on a Chattanooga adventure at Holiday Inn Express Chattanooga East. Perfectly located near I75 and Tennessee's largest shopping destination, Hamilton Place Mall, our hotel offers easy access to all the Scenic City has to offer. Whether here on business or just to relax and have fun, we’re all about making sure you have a fantastic stay. Leading businesses, including Amazon, Volkswagen, and the Enterprise South Industrial Park, are within five miles, and top attractions like the Tennessee Aquarium, Chattanooga Zoo, and the beautifully revitalized riverfront are just a short drive away. For air travelers, the convenience continues: Chattanooga Metropolitan Airport (CHA) is only four miles from our hotel. Attending an event? We're near the Chattanooga Convention Center and various local wedding venues, making us an excellent choice for guests in town for gatherings. Relax in our serene rooms with cozy bedding and enjoy our complimentary daily breakfast buffet. Our 24-hour gym allows you to maintain your exercise routine, ensuring a worry-free stay catered to your needs. Welcome to the Holiday Inn Express Chattanooga East, where comfort meets convenience.
 
Overall
1 out of 5
1 out of 5
Chattanooga, Holiday Inn
By Cole 716 from Howell,MI
We have stayed at numerous Holiday Inn's, booked this one because it was new. We were not greeted as IHG members, handed the room keys and we had to look at folder to see what room we were assigned to, very poor front desk service. The women was not rude, just seemed like we were an annoyance. Room was comfortable, bathroom should have been cleaner, half a roll of toliet paper. We arrived at breakfast next morning at 7:35, no plates only bowls, very few choices as we were informed they did not receive a delivery. Coffee was out, by this time someone should have made a grocery run for plates and coffee. I am unsure how long this hotel has been open, training needs to be increased. Holiday Inns have a great reputation and we will continue to use them, not this hotel.
Customer avatar
Posted by
onApril 3, 2025
Hi Cole 716,
Thank you for your stay at the Holiday Inn Express Chattanooga - Hamilton Place. We truly appreciate you as one of our loyal IHG® One Rewards Gold Elite members.
We want our guests to relax, and enjoy the simple pleasures. I'm sorry for what happened during your stay. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences. In line with this, I also sent you an email.
We hope we see you again soon in your travels and make your stay better than this last one!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Texas welcome can't be matched by Other Orange, Texas Hotels For the finest in Orange, Texas lodging, you'll want to choose the beautiful Holiday Inn Express® & Suites in Orange, Texas. Our hotel's location just off I-10 means you're close to local industry and attractions in Southeast Texas. Whether you need to visit major companies like Honeywell, Chevron Philips, Invista, Temple Inland or DuPont, you'll find that our hotel's Orange, TX location means you're just a few minutes from your meetings. Our 24-hour Business Center and free Wi-Fi Internet access can help you stay productive while you're in town. For those indulging in a Texas vacation, few hotels in Orange, Texas are more ideally situated. Local attractions like the Shangri La Botanical Gardens & Nature Trail, The Lutcher Theater, W.H. Stark House, Stark Museum of Art and Piney Woods Winery are all nearby. We're close to three stops on the Great Texas Coastal Birding Trail. If you're looking for hotels near Delta Downs Casino & Racetrack, think of us. Our Orange, Texas hotel's amenities are carefully designed for a memorable stay. Each room has granite counters, the convenience of a microwave and mini fridge, new bedding and free Internet access. You can start your day with a delicious free hot breakfast, and then spend the afternoon by our sparkling pool. Come discover the finest in Orange, Texas hotels. Stay Smart and see why we're the hotel that guests love.
 
Overall
3 out of 5
3 out of 5
BATHROOM
By T42SCOTT from BR, LOUISIANA
HAIR FOUND ON SHOWER CURTAIN AND FLOOR-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Customer avatar
Posted by
onApril 3, 2025
Hi T42SCOTT,
Thank you for staying at the Holiday Inn Express & Suites Orange. We appreciate having you as one of our IHG One Rewards Platinum Elite members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Houston hotel is perfectly located within minutes of Galleria Mall, Texas’ largest and most luxurious shopping destination. The Crowne Plaza® Houston Galleria Area hotel offers you a convenient central location at the I-10/610 interchange, close to Reliant Park, George R. Brown Convention Center, and Toyota Center. If you're in Houston on business, we are just minutes from a number of Fortune 500 companies including Weatherford, Schlumberger, Shell, GE, Exxon Mobil, AIG and Air Liquide. Enjoy easy access to popular area attractions where you can spend the day in the Houston Museum District, shopping at The Galleria or Memorial City Mall, visiting the Houston Zoo, or having fun at the Marq*E Entertainment Center. We are pleased to provide a number of upscale amenities to pamper you during your stay at our Houston hotel. Our Crowne Plaza Sleep Advantage® program enhances your sleep with aromatherapy kits, premium bedding, and Quiet Zones. The outdoor oasis pool, 24-hour fitness center, business center, free parking, and onsite SeventySix11 Bistro & Lounge are sure to please. With 12,000 sq ft of unique meeting space, we are ""The Place to Meet"" among Houston, TX hotels.
 
Overall
3 out of 5
3 out of 5
Nice hotel, but next to freeway
By TracyB from Oklahoma
Hotel is nice, but is next to a freeway. Our room was on the freeway side of the hotel and was noisy. Breakfast buffet was good. You can also order off a menu. Inside of the hotel did show wear in some places. Free come and go parking was a real plus.
Customer avatar
Posted by
onApril 3, 2025
Hello TracyB,
We appreciate you for being one of our valued members of IHG One Rewards and for staying at Crowne Plaza Houston Galleria Area.
We understand how crucial a good night’s sleep is; it’s the fuel that powers your day. I’m glad to hear you enjoyed the breakfast buffet and were able to make use of our parking pass. I am sorry to learn about your experience. I have shared your feedback with the hotel management, and I trust it will enhance your next stay with us.
We appreciate your business with IHG Hotels and Resorts.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At Holiday Inn York City Centre , you are conveniently located within the city walls and only minutes away from the heart of everything our historic city of York has to offer. A visit to the famous Jorvik Viking Centre is a must, a popular attraction for adults and kids alike, or take a walk down The Shambles , voted Britain’s Most Picturesque Street. We are also just minutes away from the famous Betty's Tea Room, pop in for an afternoon tea or just grab one of their famous Fat Rascals . Our hotel has 100 modern bedrooms with free Wi-Fi , comfy beds and walk-in showers. We also offer 3 meeting rooms with free Wi-Fi, accommodating up to 60 guests, and can tailor the layout to best suit your needs. Start your day with a hot buffet breakfast in our restaurant which is also open for dinner and kid's eat free. In the hotel bar, you can enjoy a snack or unwind with friends or family over a drink. Feel like staying in? Enjoy a meal from the room service menu. Holiday Inn York City Centre is conveniently located for all of the sights of York, but is also a great base for all the beautiful attractions and scenery in Yorkshire. We look forward to welcoming you.
 
Overall
1 out of 5
1 out of 5
Disappointed
By Jason72 from Reading
Room consistently serviced late in the day (afternoon). Ran out of toilet paper. Staff not particularly attentive. As someone who regularly stays in Holiday Inn's I won't be rushing back to this one.
Customer avatar
Posted by
onApril 3, 2025
Hi Jason72,
It's always a pleasure assisting you as one of our Diamond Elite members for IHG® One Rewards. Thank you for choosing to stay at the Holiday Inn York City Centre.

Our hotel is known for service and comfort, and I'm sorry to learn about your experience. Your feedback is incredibly helpful, and I've shared it with our local hotel to make the necessary improvements. I’ve also sent you an email so we can discuss your situation further.
Your continuous trust in us is highly appreciated.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Hotel & Suites Jackson-Coliseum , conveniently located just off I-55 on High Street - Exit 96B. The Mississippi Coliseum & Fairgrounds are right next door and the Downtown Business District is a few blocks away. The Holiday Inn Express Hotel & Suites Jackson-Coliseum has a perfect, central location for anyone visiting Jackson, Mississippi. We are just minutes away from museums and historic sites, restaurants and nightlife, and shopping and sightseeing. Whether traveling on business or pleasure, enjoy amenities that will keep you productive and comfortable while away from your home and office, such as, Free Wi-Fi access throughout the entire building, refrigerator, microwave and 37-inch HD TV in all guest rooms, complimentary Express Start Breakfast , an on-site Business Center, Fitness Facility, and a seasonal, outdoor swimming pool. The Holiday Inn Express Hotel & Suites Jackson-Coliseum features premium hotel accommodations with 77 guest rooms and 31 deluxe suites, over five floors, all interior corridors and ground-floor meeting space. Our 100 percent smoke-free facility offers complimentary parking . The onsite Magnolia meeting room will hold up to 35 people classroom style. It's the perfect size for corporate meetings, training classes, family gatherings, and receptions.
 
Overall
1 out of 5
1 out of 5
Nasty and unprofessional
By Brittney from Mississippi
The staff were so mean and unprofessional. We asked for towels and there weren’t clean. We had to wait. The kitchen was dirty hair everywhere. The rug smelled.
Customer avatar
Posted by
onApril 3, 2025
Hello Brittney,
Thank you for doing business with IHG Hotels and Resorts and for staying at Holiday Inn Express & Suites Jackson Downtown - Coliseum.
We strive to offer friendly and responsive service when you need it most. I’m sorry to hear about your experience. I have shared your feedback with the local team, and I trust that the actions will enhance your next stay with us. Additionally, I’ve sent you a private message to discuss your experience further.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Southington Hotel Offers Incredible Location! The gently rolling hills of Southington are nestled in the valley of two mountains, boasting a landscape of gently rolling hills dotted with orchards. Begin your journey at the Holiday Inn Express® Southington and explore all that central Connecticut has to offer. Our convenient location off I-84 only 20 minutes from Hartford and 30 minutes from Bradley International Airport makes travel very convenient. You'll have access to many dining, entertainment and cultural options. Only minutes from ESPN headquarters, General Electric, Trumpf, and Yarde Metals, this hotel is ideal for business trips. With 2 different meeting rooms totaling 2,400 sq. ft., we have the perfect space for your next meeting. You can put the finishing touches on a presentation in the business center or get a work out in our new fitness center. All our rooms have free high-speed wireless internet access. From Lake Compounce Family Theme Park to Mount Southington ski area, there's year-round entertainment. Our hotel is minutes from Westfarms Mall, where you can shop Nordstrom and Macy’s for the holidays. The Holiday Inn Express® provides guests with friendly service. Pick-up your favorite snack at the 24-hour market. Each morning, you can fuel up at the complimentary full hot breakfast, which has both hot and cold items. Whether travel for business or leisure, Holiday Inn Express® Southington is your home away from home. Make your reservation today!
 
Overall
3 out of 5
3 out of 5
Was one of my favorite places to stay
By Disappointed from Maine
Guest Loyalty used to mean something! Rescheduled booking for next week and guess it got miss communicated because I booked through 3rd party and they still charged me for extra night even though not high season, I am loyal guest and when I stay a few times a year it is at least 3-4 days. That is not counting the employees I send! Usually, I would just brush it off but manager couldn't even be bothered to come out and talk to me. Looking for other options.
Customer avatar
Posted by
onApril 3, 2025
Hi Valued Guest,
Thank you for staying at the Holiday Inn Express Southington. We appreciate having you as one of our IHG One Rewards members.
We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have sent your comments to our dedicated hotel management, and we will work things out to make things right in the future. I also sent you a private message to extend our help.
Thank you for choosing IHG Hotels and Resorts for your travel needs.
Best Regards!
Dominador R.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Situated off Highway 290 (Highway 71) and 12 miles from Austin Bergstrom International Airport, our newly renovated Holiday Inn Express & Suites Austin SW - Sunset Valley is ideal for business travelers visiting Intel, NXP, Tesla and Walmart. Near Hill Country wedding venues and downtown entertainment, we are an ideal stay for wedding guests. Enjoy easy access to local attractions like the famous Bat Bridge, Lady Bird Lake, and Zilker Park, as well as proximity to the University of Texas and St. Edwards University. Start your day with our Express Start® Breakfast, relax at our outdoor pool, or work out in our Fitness Center. Enjoy meeting spaces, free Wi-Fi, and free parking. Unwind in our spacious and newly renovated guest rooms. Experience the best of Austin hotels with pools and make the most of your stay in this vibrant city!
 
Overall
1 out of 5
1 out of 5
Wrongfully charged me for a missing pillow
By Lexx24 from Houston
I have stayed here many times before. Every time, I bring my own orthopedic pillow for neck pain. Last time as I was checking out, I showed my pillow to the attendant to make sure he didn’t suspect I was taking a hotel pillow. He acknowledged by saying “no problem”. Yet, I was charged $125 for “missing pillow”. I called up the manager, who was professional enough to understand what was going on and apologized and reversed the charges. Other google reviews report similar instances of extra charges so one has to wonder what is going on at this hotel. Contacted the owner by email and leaving a voicemail but never bothered to respond.
Customer avatar
Posted by
onApril 3, 2025
Hi Lexx24,
Thank you for choosing to stay at the Holiday Inn Express & Suites Austin Southwest - Sunset Valley. We appreciate you as one of our IHG® One Rewards members.
We always work towards delivering the best guest experience. I'm sorry for the issues you faced during your stay. I have shared your comments with the hotel management team. I'm certain that they'll look into addressing the issues you raised so they won't occur again. In line with this, I also sent you an email.
We're hoping that you'll allow our hotel another chance to host you and regain your trust!
Many thanks,
Jonathan A
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Holiday Inn Express Hot Springs welcomes you to beautiful Hot Springs, Arkansas. Our hotel is situated in the heart of Hot Springs within 5 miles of the downtown area and close to the Hot Springs Municipal Airport. We are also located near many businesses and area attractions, including Lake Hamilton, and are just minutes away from the excitement of Oaklawn Racing and Gaming! Travelers can take a day trip to the Mid-America Science Museum , drive through the Hot Springs National Park and stop for the breathtaking view from atop the Hot Springs Mountain Tower , or enjoy the natural beauty of Hot Springs at the Garvan Woodland Gardens . Business guests can enjoy our hotel's close proximity to area businesses, including Weyerhaeuser, AT&T, Valero, Allstate, Berry Plastics, Triumph Group, and Coca-Cola. For added convenience, the hotel's 24-hour business center is available for all your business needs. Whether staying for business or relocation needs, guests can enjoy our comfortable amenities, such as an indoor pool, impressive outdoor recreational area, 24-hour fitness center, guest laundry, and complimentary full hot breakfast . Book your reservations now and enjoy great deals while earning IHG One Rewards Points! Please note that all reservations are subject to a pre-authorization charge for the full amount of the stay, which is released at checkout.
 
Overall
1 out of 5
1 out of 5
Was not pleased with my experience
By Monalisa from Missouri
Staff took 2 days to fix a lighting issue. Stains on floor, stains on chair. Breakfast wasn't much.
Customer avatar
Posted by
onApril 3, 2025
Hello Monalisa,
Thank you for your stay at the Holiday Inn Express & Suites Hot Springs, Arkansas. I appreciate your IHG One Rewards membership!
We're determined to make your stay pleasant, and I am sorry to learn about the issues encountered during your visit. I have shared your comments with the hotel management. I trust that the actions that they will be taking will make your next stay with us better than the last. I have also sent you a private message regarding your experience.
I hope you stay with us again!
Best regards,
Clayton G.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.