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As a Universal Partner Hotel, Holiday Inn & Suites Across from Universal Orlando is your family-friendly gateway to fun! Take advantage of our scheduled shuttle service to Orlando’s popular theme parks. Steps from Universal Orlando, Universal Islands of Adventure, Universal Volcano Bay, Universal Studios Florida, and Universal CityWalk, we are just 15 minutes from SeaWorld® Orlando, Discovery Cove®, and Walt Disney World Resort®. Shop the mall at Millennia and I-Drive. Three miles from the Orange County Convention Center makes us ideal for business travelers. Plus, we offer meeting and event venues and a 24-hour Business Center. Enhance your stay with top-notch amenities like an outdoor pool and Fitness Center. Kids 11 and under eat free at TGI Fridays, onsite at our hotel, specializing in an early breakfast buffet, lunch, dinner, and happy hour options. Your pet will enjoy our Bark Ave dog park, while your kids will love our splash zone and 24-hour Arcade. Our property is secured by parking gates, parking rates apply. Stay with us and make your Orlando adventure unforgettable!
 
Overall
3 out of 5
3 out of 5
Comfortable beds and close to universal
By Amuz from Canada
Lowish cost for quite a large 700plus square footroom. Definitely dated and had things overlooked however once brought to front desks attention these issues were fixed....the hotel is a short jont from universal which you can get to by shuttle and or walking. TGIF is attached to the hotel and we were given vouchers for our daughters free meals. Staff made great recommendations for food such as Keke's and First Watch
Customer avatar
Posted by
onMarch 5, 2025
Hi Amuz,
Thanks for staying at the Holiday Inn & Suites Across From Universal Orlando as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Long stays in our pet-friendly Raleigh, NC hotel Candlewood Suites Raleigh Crabtree is an optimal place for guests looking for a comfortable home away from home. Each apartment-style suite offers a full kitchen, free wired high-speed internet and Wi-Fi, cozy bedding, and plenty of space to stretch out and stay a while. Stay entertained at nearby popular attractions including downtown Raleigh, Crabtree Valley Mall, Adventure Landing Park, DriveShack, PNC Arena, North Carolina State University, and more. Amenities at Candlewood Suites Raleigh Crabtree include a nicely equipped fitness center, laundry facilities, and a space to grill at the gazebo outdoors for a feel of home. Grab a snack any time of day at the Candlewood Cupboard, featuring meals, quick bites, and drinks. Should you need something extra, the Lending Locker is for borrowing anything you may need to make your stay more comfortable; from slow cookers to board games to umbrellas. The hotel is pet-friendly and has a dedicated outdoor space just for your furry friends. When you stay at Candlewood Suites Raleigh Crabtree, you’ll be right at home, whether you stay a night, a week, or longer.
 
Overall
1 out of 5
1 out of 5
Hotel Cleanness and Clientele were subpar
By CharlesT1 from FL
Room was very dirty. Bathroom floor had dirt and walls were dirty. Clientele was different. My coworker found someone passed out in hallway. I do not recommend staying here. They did not recognize my Diamond status.
Customer avatar
Posted by
onMarch 6, 2025
Hello CharlesT1,

Thank you for staying at our Candlewood Suites Raleigh Crabtree. We appreciate your loyalty as an IHG® One Rewards Diamond Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Candlewood Suites, and I'm sorry to learn about what happened. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites Louisville North in Clarksville, Indiana. Our long-term stay hotel is conveniently located just off I-65 near Louisville, Kentucky. Our pet-friendly hotel is just minutes from attractions such as Churchill Downs, Kentucky Bourbon Trail, Whiskey Row, University of Louisville, and Downtown Louisville, as well as many local restaurants and shops. Candlewood Suites Louisville North is your ideal gateway to the Louisville area. With our comfortable suites with full kitchens, 24-hour Candlewood Gym, heated indoor pool, and complimentary parking, our Clarkesville, Indiana, hotel is designed for relaxation and convenience during your stay. We welcome you to your home away from home.
 
Overall
1 out of 5
1 out of 5
TERRIBLE
By Tripp from Indiana Anderson
Still haven’t received my deposit. Room was very dirty!
Customer avatar
Posted by
onMarch 6, 2025
Hello Tripp,

Thank you for staying at our Candlewood Suites Louisville North. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Downtown Shreveport Business & Entertainment District Conveniently located off I-20 in the heart of the vibrant Shreveport Downtown area, our Holiday Inn Express & Suites Shreveport hotel is superbly located for both the leisure & business traveler. Area businesses, entertainment options & family attractions are all just minutes away. Are you a simple, smart traveler? Look no further, you are in the right place as our hotel features great amenities & true Southern Hospitality! Shreveport-Bossier City offers ample opportunities for you to succeed in business with the likes of GE Prolec, SLB Manufacturing Facility, Amazon, Shreveport Convention Center, Willis Knighton & Ochsner Hospitals, G-Unit Film & Television, and Barksdale Air Force Base all within 15 minutes. Seeking fun & adventure? Be sure to visit the East Bank & Red River Districts, enjoy world famous Louisiana Cuisine or plan your stay to enjoy an event at Festival Plaza. Be sure to check Brookshire Grocery Area & Shreveport Municipal Auditorium concert schedules, too. Designed for the smart traveler, at Holiday Inn Express & Suites Shreveport you will enjoy a clean, consistent and comfortable stay. Enjoy our complimentary Start Fresh Hot Breakfast, free Wi-Fi, 24/7 business center, spacious fitness facilities, an outdoor sparkling pool and free onsite parking. Each room includes a refrigerator, microwave, coffee/tea maker, and plush bedding. We are ready to welcome you in.
 
Overall
1 out of 5
1 out of 5
Terrible Experience
By Jeremy Boykin from Alexander, AR
Our stay at this property was probably the worst stay we have ever had. We were in town for my daughter's cheer competition. We arrived Friday afternoon. Upon entering our room (218) it looked like it didn't receive much cleaning attention. We didn't have enough towels, so we called down to the service desk to request more and told someone would bring them up. They never came nor did we receive them until I had to call again Saturday morning to discuss another problem. The ac/heating unit went out Friday night around 9:50pm. Called the service desk from 10pm -10:05pm and finally got someone. I was told that there were no more rooms available and that there wasn't a maintenance person on site and that they would have to call someone and would call me right back. The service desk called me back around 11:15pm and said they had a room on the 1st floor, and we could move there. It was already late, and I wasn't packing up or going to wake my daughter up to move. Saturday morning my daughter took a shower, and the bathroom floor flooded. I called the service desk and of course no answer. I went to my car to retrieve something, and someone was standing at the service desk. I explained the issue to the gentlemen, and he said that the water comes out faster than the water can drain. He said it was fine to go ahead and shower and that they would clean it up after we checked out. I requested more towels because water was everywhere, and it was just a mess. After laying the towels down my wife wanted to quickly rinse off in the shower. When she got in, she noticed a water bubble in the ceiling above the shower head. Then within 2 minutes on noticing it the water bubble busted, and ceiling debris and cold dirty water landed on my wife's head and the shower. By that time, we had had enough, and my wife called the manager on duty to complain. The manager did come up and take pictures as did I of the busted water hole in the ceiling and the mess it left in the shower.
Customer avatar
Posted by
onMarch 6, 2025
Hello Jeremy Boykin,

Thank you for staying at our Holiday Inn Express & Suites Shreveport - Downtown. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management, and I've sent an email to be able to talk about this more. I hope you can read it at your most convenient time.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Inspired by brass bands and rich, colorful costuming of locals, at Hotel Indigo New Orleans - French Quarter you will be “part of that number”. Nestled in the Central Business District on the St. Charles streetcar line, we are ideal for business travelers. Our newly renovated, pet-friendly hotel, originally built in 1837, weaves tradition with modernity. Offering 143 artfully designed guestrooms, including nine with balconies overlooking St. Charles and Common, we welcome you to our oasis in downtown New Orleans. Dine at our Cajun restaurant, Common Interest, and enjoy proximity to the city’s most notable venues, like Orpheum Theater, House of Blues, the Fillmore, Caesar’s Superdome, and Smoothie King Center. Your New Orleans adventure starts here!
 
Overall
2 out of 5
2 out of 5
Overcharged at checkout
By DC43 from El Centro, CA
This was a good stay as for as staff services, location, cleanliness and comfort. However, upon check I was charged almost $400 more than my bill stated and have been unsuccessful with trying to get assistance with them returning my funds. I have called and sent emails to the front desk and online chat. I have been told by several reps that they are working on it, I should receive a response within 48 hours, and that the case has been sent to upper management, but it has been 3 weeks and I have yet to get a response or have this resolved. Good luck everyone, I hope you have a better experience!
Customer avatar
Posted by
onMarch 6, 2025
Hi DC43,
We sincerely regret the frustration this billing issue has caused and understand the urgency of resolving it. This is not the experience we want for our guests, and we apologize for the delay in communication. A member of our management team will be reaching out shortly to personally assist in resolving this matter as quickly as possible. Thank you for bringing this to our attention—we appreciate your patience and are committed to making things right.
- The Staff at Hotel Indigo Lower East Side New York
0points
0of 0voted this comment as helpful.
 
Welcome to Candlewood Suites of Fort Lauderdale, Florida your perfect home away from home! Whether you are here for business, a long layover, or embarking on an unforgettable cruise, we are conveniently located near Fort Lauderdale International Airport and Port Everglades for your ease and comfort. Our spacious rooms and thoughtful amenities are designed to make your extended stay relaxing and hassle-free. Enjoy cozy accommodations, complimentary Wi-Fi, and airport shuttle transportation. We look forward to making your stay as smooth and enjoyable as possible. Welcome aboard – your adventure begins here!
 
Overall
2 out of 5
2 out of 5
pre-cruise stay
By Disappointed1 from Chicago
There's nothing to review. The stay was below standard
Customer avatar
Posted by
onMarch 6, 2025
Hello Valued Guest,

Thank you for staying at our Candlewood Suites Fort Lauderdale Airport/Cruise. We appreciate your business and making IHG Hotels & Resorts a part of your travel.
Our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Clermont! Nestled amidst the serene landscapes of Clermont, our hotel extends a warm invitation to all travelers seeking comfort and convenience. Whether you're here to immerse yourself in the enchanting attractions of Central Florida or attending to corporate matters, we're dedicated to ensuring your stay with us is nothing short of delightful and memorable. Conveniently situated near I-192 and iconic destinations such as Walt Disney World Resort and Universal Studios Orlando, Holiday Inn Express & Suites Clermont serves as the perfect launching pad for your Orlando adventure. Embrace the splendor of the 400-acre landscape-secured resort we're located on, complete with a plethora of amenities included in your resort fee. From 6 pools to Mini Golf, Basketball Court, and Fishing Pier, there's something for everyone to enjoy. Whether it's a weekend getaway or an extended stay, we eagerly await the opportunity to extend our signature hospitality and ensure your visit is truly exceptional. Indulge in our well-appointed guest rooms and suites, meticulously designed to offer the utmost relaxation after a day of adventure or work. Rise and shine to our complimentary Express Start breakfast, featuring a delectable array of options to kickstart your day. Additionally, for your convenience, we're happy to provide an EV Charger on-site, allowing you to recharge and explore worry-free throughout your stay.
 
Overall
2 out of 5
2 out of 5
Poor service for an IHG hotel
By Hjen50 from Hinckley Leicestershire UK
Not attentive to one's needs especially when issues arise.
Breakfast very poor - choices very limited
Do not rely on the shuttle not reliable
Customer avatar
Posted by
onMarch 6, 2025
Hello Hjen50,

Thank you for staying at our Holiday Inn Express & Suites Clermont South East – West Orlando. We appreciate your loyalty as an IHG® One Rewards Gold Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Modern hotel located in the heart of the city, on the city's main street close to all the attractions of Porto city center. The Holiday Inn Express® Porto City Center hotel is also just a few minutes from Bolhao Market, Ribeira and its Douro River, Clerigos Church and much more, along with Ribeira's cafes and restaurants. Cozy up in one of our 105 air-conditioned rooms with headboard USB ports. Free Wi-Fi and 40-inch flat-screen TV with a wide choice of channels, with kettle, ironing board and iron. The Express Bar and Cafe is open from 11am to 8pm. In the morning, sit back and enjoy a free breakfast with hot options and a continental buffet at your own pace, courtesy of the hotel.
 
Overall
2 out of 5
2 out of 5
Disappointed
By Katr21 from New York, NY
Unfortunately, it was a disappointing stay. First, about the pluses: the location is good and breakfast options were not bad. Otherwise, a poor experience. The very first thing we noticed upon checking in was the terrible view. The room we got was facing a concrete wall - not even a house but some technical building - probably a kitchen - because every time we opened the windows it smelled like burnt cooking oil. Second thing we spotted were actual pieces of feces in the toilet. Disgusting. I guess it wasn’t flushed down properly when the toilet was cleaned. Now, they advertise 2 soft and 2 firm pillows - there were 3 soft and 1 firm in the room. Sheets had some spots. Also, we got a baby crib that seemed to be never cleaned - there were saliva spots all over. We ended up not putting the baby in that crib. Now, on the day of check out we got a call at 12:10pm asking if we were coming out already. It was 10 minutes after the designated checkout time and I was putting the baby in the stroller when they called. This is incredibly unwelcoming. The first time in my life I got a call like this. Should I mention it was my birthday during this stay? I will never forget this birthday experience and will never return to this place. P.S. I’m an IHG rewards club member.
Customer avatar
Posted by
onMarch 6, 2025
Hello Katr21,

Thank you for staying at our Holiday Inn Express Porto City Centre. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
New luxury Crowne Plaza Reading East M4 Jct10, provides a stylish, contemporary look and feel to suit the business traveller, leisure & spa guest. The fully refurbished hotel, set in landscaped podium gardens, delivers exceptional dining experiences within the new 2 AA Rosette Caprice Restaurant & Terrace and Monty’s Bar & Lounge. Guests can relax in Esprit Wellness & Spa with a 19m indoor pool, sauna, steam room, extensive gym, and pampering spa treatments. Enjoy a relaxing overnight stay in one of the new luxurious bedrooms offering complimentary underground parking, 50” LED TV, Chromecast & HDMI and new King-size beds. The Crowne Plaza Meetings & Events Centre offers the latest conferencing facilities including 75” Samsung TVs with Clickshare wireless technology. Conference facilities for up to 260 pax in eight state of the art, flexible meeting rooms with natural light & fibre WiFi, a breakout area for networking and a dedicated Conference Manager. Conveniently situated within minutes of M4, within walking distance from adjacent Winnersh Triangle Train Station, and within close proximity to Reading, Bracknell, Wokingham and Heathrow. Enjoy easy access to Reading, the new Western Terminus of the Elizabeth Line, Legoland & Windsor Castle. Guest credit cards are pre-authorized 24 hours prior to arrival and 75GBP per night for incidentals on check in. Original credit card used for prepaid bookings must be presented on arrival for pin verification.
 
Overall
3 out of 5
3 out of 5
Average stay and spa treatments
By Grace17 from East redding
A one night stay and spa treatments. I’ll stay in the hotel was average rooms were nice and clean. Breakfast was nice and fresh apart from the coffee machine being broken and having to pay for a coffee .
We went to the spa to enjoy a treatment with our stay. The treatment room was so bright and non-relaxing. The blinds were open so where I had to undress everyone outside could see me topless!! The therapist did no consultation felt and I felt very uncomfortable during my massage which is not what I paid for. When entering the spa the receptionist just assume you know where to go and what to do they don’t acknowledge you. Their no freshwater around the spa for after treatments or during relaxing round the pool as it is very hot in there so bring your own otherwise you won’t be staying long. It’s just little things to make it more relaxing and enjoyable for people using the spa.
Customer avatar
Posted by
onMarch 6, 2025
Hello Grace17,

Thank you for staying at our Crowne Plaza Reading East. We appreciate your loyalty as an IHG® One Rewards member and for making IHG Hotels & Resorts your travel partner.
Our goal is to let our guests experience a relaxing time with us, and I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.
Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the brand new Holiday Inn Express and Suites Cleveland West-Westlake! Westlake's newest and most modern hotel is located conveniently near Interstate 90, just 13 miles from Cleveland Hopkins International Airport, and 17 miles from all Downtown Cleveland has to offer, such as NBA Cavaliers Basketball, MLB Indians Baseball and NFL Browns Football, as well as the Rock & Roll Hall of Fame, Jack Casino, Great Lakes Science Center and the Greater Cleveland Aquarium. Business travelers will benefit from the proximity of our Holiday Inn Express and Suites, Westlake hotel to many nearby companies including American Greetings, Hyland Software, Ford Motor Co, Koyo, Ridge Tool, Nordson, Polyone, Republic Steel and the Cleveland Clinic and University Hospitals. Our 100% Smoke-Free Holiday Inn Express and Suites Westlake hotel offers easy access to attractions including Crocker Park, the Cleveland Zoo, Cleveland's professional sports district and is only 40 minutes from Cedar Point Amusement Park - the Roller Coaster Capital of the World! Guests will enjoy many amenities including flexible meeting space, 24-hour market, and our Splash Pad - Indoor Water Recreation Area with olympic-size lap lanes, whirlpool, kiddie slides and splash fountains!
 
Overall
3 out of 5
3 out of 5
Comfortable
By Anne227 from Ohio
Stayed for 1 night, rooms were clean and bed was comfortable. There were a lot of families staying the night I did, not a problem at all except there was a lot of running in the halls and yelling later in the evening.
The morning of my check out, very early, I had 5 calls to the phone in my room, I answered the first one and the other line hung up and continued to call back a few more times I had to take the phone off the hook.
Staff was really nice, I was not recognized as an IHG rewards member
Customer avatar
Posted by
onMarch 6, 2025
Hello Anne227,

Thank you for staying at our Holiday Inn Express & Suites Cleveland West - Westlake. We appreciate your loyalty as an IHG® One Rewards Silver Elite member and for making IHG Hotels & Resorts your travel partner.

We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.

We hope you choose IHG Hotels & Resorts for your future travels.

Sincerely,

Jenilyn J.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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