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The Holiday Inn Express Nashville, TN is located minutes from BNA Airport Tucked away on a quiet, tree-lined cul-de-sac and just one mile from Nashville International Airport, the Holiday Inn Express® Hotel Nashville Airport is your personal retreat in Tennessee's Capital City. From the two-story glass atrium to beautifully landscaped courtyards, our incredible accommodations provide a perfect home-base for exploring the "Music City." Savvy business travelers know our Nashville, Tennessee hotel is convenient to major companies like Bridgestone/Firestone, UPS and Dell. Perks like free Wi-Fi access, a Business Center and a peaceful location ensure a productive trip. We offer two meeting rooms for up to 20 people and one boardroom for smaller gatherings. In addition to the Nashville airport, our hotel's also located near some of the area's best attractions. A trip to Nashville wouldn't be complete without visiting the Grand Ole Opry and Country Music Hall of Fame. With stores like Bass Pro Shops and Saks Fifth Avenue OFF 5TH, it's no wonder that nearby Opry Mills Mall is so popular. As a guest of our Nashville, Tennessee hotel, you'll have access to great amenities, including an outdoor pool, 24-hour Fitness Center and free, 24-hour service to the airport and within two miles. Start the day with the free, hot Express Start Breakfast Bar. We're a preferred choice among Nashville airport hotels, and we want to become your favorite, too!
Overall
3 out of 5
Good location and breakfast buffet
By Cmwneuro
from Indianapolis, IN
Free shuttle to and from airport. Employees were working hard, friendly and cared. other than housekeeping which left nasty hair all over shower/tub. It was disgusting…
Posted byCorporate
onApril 13, 2025
Hi Cmwneuro,
Thank you for being one of our IHG® One Rewards members and for choosing to stay at the Holiday Inn Express Nashville Airport.
We aim for an efficient stay by providing the services our guests need, and I'm sorry to hear about what happened. We ensure that our hotels are always clean, and I've shared your feedback with our hotel management so that our housekeeping team can take the necessary steps to address your comments for us to improve and deliver exceptional hospitality.
We’re excited for your next stay with us.
Kind regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to the newly renovated Holiday Inn Express Whitby/Oshawa located in the heart of Durham Region. We are excited to bring great accommodations to our guests while they are visiting the Whitby/Oshawa area.
We pride ourselves on having a great location whether you are travelling to a local business, participating in a sports tournament, attending a wedding or just visiting the area; we know how to meet your needs. Conveniently located off of the HWY 401, we are within walking distance from Restaurants and Entertainment such as Kelsey's, The Tap and Tankard and The Greek Tycoon (to name a few). We are also within walking distance from the Whitby GO Station and an hour train ride from downtown Toronto.
Before heading out to explore the area, come and enjoy our signature Hot Buffet Breakfast. We also provide complimentary parking, a fitness room, Wi-Fi Internet access throughout the hotel. Come for a dip in our outdoor heated saltwater pool (open seasonally), or just lounge poolside and catch some rays.
Come explore Durham Region and stay in the best hotel in town - The Holiday Inn Express Whitby/Oshawa. We hope to have the opportunity to accommodate you soon!
Overall3 out of 5
Uncomfortable bed
By Antoine
from Montreal
The hotel is ok but the bed was not good. One reason I always stay at Holiday Inn is the quality of the beds (generally semi-firm; “hotel mattress”), this one was so soft I felt like a banana all night… last time at this one for me. I will be looking for alternate Holiday Inn close by.
Posted byCorporate
onApril 13, 2025
Hi Antoine,
We would like to take a moment to thank you for being a valued IHG® One Rewards Silver Elite member and for choosing to stay at the Holiday Inn Express Whitby Oshawa.
We strive and work hard to provide a relaxing atmosphere and exceptional amenities to our guests, and I am truly sorry to hear about your experience. Your feedback is important to us, so I've shared it with our hotel management, and we will use it to address your comments to improve customer satisfaction.
We can't wait to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to our Crawfordsville, IN hotel. You'll enjoy a comfortable stay and the quality service that you deserve at the Holiday Inn Express® Hotel & Suites Crawfordsville. Situated off I-74 at exit 34, our hotel's Crawfordsville, Indiana location gives you easy access to downtown, as well as to Indianapolis. Thoughtfully designed for the most distinguished business traveler, our Crawfordsville, IN hotel boasts 700-sq-ft of well-appointed meeting space. Corporate guests can easily stay connected to the office with the use of our free Wi-Fi and 24-hour business center. With a location near Nucor Steel, Lakeside Books, Wabash College, Acuity Brands Lighting, and International Paper our hotel is the most convenient place to stay off I-74. Our Crawfordsville, IN hotel is great for leisure travelers, as we are near many local attractions including the Old Jail Museum, the General Lew Wallace Study & Museum and Turkey Run. If you are in town to visit Wabash College, you and your family will be pleased to know that we are only two and a half miles away from campus. Unlike other hotels in Crawfordsville, Indiana, we offer an array of complimentary amenities, including a hot breakfast bar, a 24-hour fitness center, an indoor heated pool and a whirlpool. We provide a name you can trust and thanks to our reasonable rates and great service, you can "Stay Smart" at the Holiday Inn Express® hotel. Be sure to make your reservations today!
Overall3 out of 5
Service
By Dogdad
from Indiana
Be prepared for that night check-in member to tell you exaggerated stories charge it outrageous security deposit not offered to help in any shape or form and after 5 to 10 minutes come over and tell you, her boss called and you’re gonna have to be kicked out if you don’t pay it even though the phone never went off
Posted byCorporate
onApril 13, 2025
Hi Dogdad,
Thank you for choosing to stay at the Holiday Inn Express & Suites Crawfordsville and for being one of our IHG® One Rewards members.
We aim for a perfect retreat at our hotel, where comfort meets convenience, and I'm sorry to hear about your experience. I shared your feedback with our hotel management for us to improve and deliver exceptional hospitality. I’ve included more details in a separate email for your convenience, and I hope you can read it soon.
We'd be delighted to welcome you back for your next visit.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Denver's Tech Center Your home away from home in Denver's Tech Center, the Staybridge Suites DTC is here to help you break away from the travel norm. We are centrally located to multiple businesses including Charter Communications, Comcast, Arrow Electric, Jeppesen, and many more. We welcome business travelers, families, and those who may be relocating to our all-suite hotel to enjoy the comforts of home and then some. With our IHG Clean Promise, enhanced cleaning and specific science-led safety protocols are in place to give you greater confidence and our hotel team the protection needed. Enjoy live music, great food, drinks and a view at the ViewHouse Centennial located across the street or have a romantic dinner at Maggiano's Little Italy. Staybridge Suites DTC is surrounded by a multitude of restaurants and bars. Discover local craft beer at Peak View Brewing or stop by for a free taster of beer and wine at our social Monday to Wednesday nights! Our all-suite hotel features comfortable beds, spacious living spaces, and fully equipped kitchens in each room. Free breakfast daily, free Wi-Fi, and free laundry are just a few of the additional perks of staying with us. Take the Light Rail downtown or to Denver International Airport.
Overall1 out of 5
Extremely importanted
By Disappointedindenver
from Centennial, Colorado
I was appalled the way they treated me as a platinum rewards status holder. After staying over a month I was told they're won't extend my reservation because they're sold out and "try back next week" not given any sort of assistance even being a platinum rewards member. Unheard of as someone who holds highest rewards statuses at all major hotel brands.and inquired on websitethat they had rooms available.the front desk phones didn't work for a week so reaching anyone was impossible. 1 day the fire alarm went off for 3 hours no compensation was offered. Ihg states no blackout dates for points usage they they refused to honor points on Friday or Saturday. Tvs in room not working properly, hot water was cold. Constantly had billing and payment issues I was treated was my fault. Overall unpleasant stay.
Posted byCorporate
onApril 13, 2025
Hi Valued Guest,
Thank you for staying at Staybridge Suites Denver Tech Center and for taking the time to leave us feedback. We appreciate you as an IHG One Rewards Platinum Elite member and value your business. We work hard to deliver an exceptional guest experience. I apologize for the level of customer service you received during your stay. I have shared your comments with the hotel management to address this with the team.
Again, thanks for staying with us. We welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
The Holiday Inn Express Nashville, TN is located minutes from BNA Airport Tucked away on a quiet, tree-lined cul-de-sac and just one mile from Nashville International Airport, the Holiday Inn Express® Hotel Nashville Airport is your personal retreat in Tennessee's Capital City. From the two-story glass atrium to beautifully landscaped courtyards, our incredible accommodations provide a perfect home-base for exploring the "Music City." Savvy business travelers know our Nashville, Tennessee hotel is convenient to major companies like Bridgestone/Firestone, UPS and Dell. Perks like free Wi-Fi access, a Business Center and a peaceful location ensure a productive trip. We offer two meeting rooms for up to 20 people and one boardroom for smaller gatherings. In addition to the Nashville airport, our hotel's also located near some of the area's best attractions. A trip to Nashville wouldn't be complete without visiting the Grand Ole Opry and Country Music Hall of Fame. With stores like Bass Pro Shops and Saks Fifth Avenue OFF 5TH, it's no wonder that nearby Opry Mills Mall is so popular. As a guest of our Nashville, Tennessee hotel, you'll have access to great amenities, including an outdoor pool, 24-hour Fitness Center and free, 24-hour service to the airport and within two miles. Start the day with the free, hot Express Start Breakfast Bar. We're a preferred choice among Nashville airport hotels, and we want to become your favorite, too!
Overall1 out of 5
ONE HOLIDAY INN WHERE WE WON'T STAY AGAIN!
By John
from IL
My wife and I always have enjoyed staying at Holiday Inn Express hotels, with very few exceptions. However, our recent stay at the Nashville Airport facility was a huge disappointment and this facility is one where we won't ever stay again. Why? Well, not because of the room comfort, or the cleanliness, or the breakfast variety, or the overall value, or the sleep quality, or the ability to relax; rather it was because of the horrible Wi-Fi service and the staff's complete ignoring of our concerns. Let me explain that while on our winter vacation, my wife suffered a heart attack and required open heart surgery to repair two major blockages. It was on our way home from that vacation, which had to be extended by a month because of her illness, that one of the Holiday Inn Express hotels where we stayed was the Nashville Airport. We anticipated being able to establish some communication with medical providers via the internet, but not with the WI-Fi at the Nashville Airport Holiday Inn Express, BECAUSE IT DIDN'T FUNCTION AT ALL! When able to log on -- only after a prolonged period of trying -- it stayed active for no more than a minute or so and then went down! Multiple attempts to stay online were unfruitful. So I called "Member Services" to seek assistance. The response: "Well, just log off and keep trying!" I said i had tried that, on numerous devices, but nothing worked. "Well, just log off and try again." Member SERVICES??? So, for us, NO MORE STAYS AT HOLIDAY INN EXPRESS NASHVILLE AIRPORT, ever! There are too many places out there with 21st Century internet services to waste time at the archaic Holiday Inn Express Nashville Airport!
Posted byCorporate
onApril 13, 2025
Hi John,
Thank you for staying at the Holiday Inn Express Nashville Airport. We appreciate you as an IHG One Rewards Silver Elite member and your loyalty since 1989. We work hard to deliver an exceptional guest experience. I am sorry for the level of service you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Our Staybridge Suites Little Rock - Medical Center team invites you to stay with us and experience all the unique amenities that makes our all-suites hotel stand out among the rest! Located in the heart of Little Rock, we are the closest hotel to Little Rock's most prestigious hospitals and right around the corner to several local restaurants such as The Root Cafe, Pressed Waffle Co., and Bread Cheese Wine. Featuring fully equipped kitchens in every room, onsite complimentary laundry facility, evening socials, and a daily hot breakfast provided - you can sit back, relax, and feel right at home throughout your stay! With our hotel being pet friendly, don't forget your furry friend too!
Overall1 out of 5
Horrible
By Disappointed
from Little Rock Arkansas
The power went out for over 12 hours due to a storm the hotel had no back up generators. My self and two others in my party had to relocate for our last night. The manager Mr. Young advised that we would be refunded everyone in my party got their refund notice. But I did not. I called front desk Tracy Washington advised me that she couldn’t even look in the computer for me to tell me I’d my refund was in process. I had to get dressed at my event I was embarrassed .
Posted byCorporate
onApril 13, 2025
Hi Valued Guest,
Thanks for your review and for staying at Staybridge Suites Little Rock - Medical Center. We appreciate you as an IHG® One Rewards member and value your business. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details.
Again, thank you for staying with us. We value your input and would love to make it up to you.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Welcome to InterContinental Jeddah, your gateway to luxury and culture. Overlooking the stunning King Fahad Fountain and the Red Sea, our seafront location offers breathtaking views. Experience rich cultural heritage, indulge in exquisite dining experiences at our restaurants, featuring a fusion of local and international cuisines, and enjoy our versatile event spaces. With luxurious accommodations designed for comfort, we invite you to create unforgettable memories in the heart of Jeddah.
Overall1 out of 5
Ahmet Dogan
By Ahmed Elgazzar
from Saudi Arabia
التكيف ما يوجود اي تحكم فيه أبدا دايما يعمل و برد شديد
و الحمام الباب القفل تبعه انكسر و اجبرنا علي الاتصال بالفندق و ارسلو صيانه
أرضيات الحمامات غير مستويه وعمل علي تجميع المياه و لا يكون الحمام نضيف
و الحمام الباب القفل تبعه انكسر و اجبرنا علي الاتصال بالفندق و ارسلو صيانه
أرضيات الحمامات غير مستويه وعمل علي تجميع المياه و لا يكون الحمام نضيف
Posted byCorporate
onApril 13, 2025
Template
0points
0of 0voted this comment as helpful.
A brand-new central hotel in the seaside resort of Blackpool with an onsite Marco’s New York Italian Restaurant
A warm welcome and a smile awaits you at this brand new, modern & stylish hotel centrally located and within walking distance to Blackpool’s seafront & town centre. With a Marco’s New York Italian, Starbucks® Coffee Shop and Bar & Lounge, we aim to ensure you start and end your day with everything you need and more!
The Holiday Inn® Blackpool is located in the centre of Blackpool, within easy walking distance to the seafront, town centre and Blackpool’s Winter Gardens. Holiday Inn® Blackpool is central for you to explore this vibrant town, whether you are looking for that beach holiday, fancy the thrill of the Pleasure Beach or attending an event, this spectacular new hotel has it all!
Each of the 144 bedrooms are equipped with floor to ceiling windows, free fast speed Wi-Fi, luxury Hypnos beds, powerful shower, 55” Samsung TV, and all equipped with air conditioning.
Feeling energetic, then why not complete a workout with the latest cardio, resistance and weights equipment in the hotel’s 24-hour fitness suite!
Looking to indulge, then our onsite Marco’s New York Italian Restaurant is ready to welcome you! Serving Italian dishes, from a menu created by Marco Pierre White himself. Then after a fun thrilled day, why not relax in our lounge & bar and enjoy one of our locally inspired cocktails!
Overall1 out of 5
Worst customer service we have ever had
By Jack Mehearty
from Lakes
As a regular IHG customer, I hardly know where to start with what has been one of the worst Hotel and Customer Service experiences we have received.
We have booked IHG in the last 2 years at Southsea, twice. Portsmouth, twice. Edinburgh (Leith) Glasgow, York and 3 times at Blackpool, the last being the one which was an absolute shambles and unprofessional.
We turned up, as we have the previous times at 2.45 to be told the room we booked was not dog friendly so we would have to wait. 10 minutes later, the receptionist stormed over to us in the bar area and said “You have two dogs so you can’t stay here!” then stomped off again. I followed her back to the reception and explained we have stayed with 2 dogs twice as they are very small Yorkshire terriers and he staff have sometimes charged us and sometimes they have not but we always say we have a dog, as we did here.
She refused to even look at me so I looked up their pet terms and conditions and no where did it say no more than one dog in a room. I showed her my phone with the terms and conditions on the but she refused to look and said the manager is printing off their terms and will be out in a moment. He never showed. We had been there for 40 minutes now, the heat inside the building was very high so my wife had to keep taking the dogs out. I went back to reception again but Freya was having none of it, refusing to discuss it and just being very rude really. Eventually a young man called Duncan I think came out and tried to explain to me the pet policy.
He had no idea himself. He said Hotels have the right to change their policies at every time and every holiday Inn is different. I explained that I understood they had different owners as such but the ethic of Holiday Inn is what makes them different to the rest. (We use to stay at the Elsewhere in Blackpool before they built this
)
I showed him their own website where it said nothing about only one dog to a room. He said we need to book a room each for two dogs. That is just laughable, our dogs are so small we could have smuggled them in in a bag and they would never have know but we run a hotel of 11 rooms ourselves and prefer honesty.
When he could no longer explain or reason with us as to where it says one dog a room, he suggested we booked by booking.com in the future as it says it on there. I just looked at him in disbelief! I am an IHG loyalty customer and would not dream of using Booking dot com as the charges for the hotel are as much as 30% which is why we book direct.
In the end he gave un and let us stay as we are “Loyal!” customers he said. After fiddling about for a while he managed to give us the same room we had originally booked and was told we couldn’t have dogs in that room by Freya!
Almost an hours wait for the same room we booked, what an absolute shocker. Then Freya capped it all off by giving a nasty grunt and saying “Well I am going to charge you for both dogs!” then proceeded to write a very patronising smiley face on our guest card. I have never know such poor customer service from a front of house member in my life. She was just rude and was laughing as we walked off. Unbelievable. All we did was book the same hotel for the third time in less than a year and we have never had a problem at all until we came up against the customer prevention officer known as Freya.
We were in the bar that evening and some members of staff came up to pet the dogs as they recognised us and when we told them we can’t come back they were horrified! We explained why and when we mentioned Freya to them they both rolled their eyes and said they weren’t surprised as she was not popular amongst the other staff.
That made sense as we have had no problems at all in any Holiday Inn with our two tiny dogs and have never left a mess. My wife even strips the beds and cleans the shower and screen as we know how nice it is when customer do that for us.
We have booked IHG in the last 2 years at Southsea, twice. Portsmouth, twice. Edinburgh (Leith) Glasgow, York and 3 times at Blackpool, the last being the one which was an absolute shambles and unprofessional.
We turned up, as we have the previous times at 2.45 to be told the room we booked was not dog friendly so we would have to wait. 10 minutes later, the receptionist stormed over to us in the bar area and said “You have two dogs so you can’t stay here!” then stomped off again. I followed her back to the reception and explained we have stayed with 2 dogs twice as they are very small Yorkshire terriers and he staff have sometimes charged us and sometimes they have not but we always say we have a dog, as we did here.
She refused to even look at me so I looked up their pet terms and conditions and no where did it say no more than one dog in a room. I showed her my phone with the terms and conditions on the but she refused to look and said the manager is printing off their terms and will be out in a moment. He never showed. We had been there for 40 minutes now, the heat inside the building was very high so my wife had to keep taking the dogs out. I went back to reception again but Freya was having none of it, refusing to discuss it and just being very rude really. Eventually a young man called Duncan I think came out and tried to explain to me the pet policy.
He had no idea himself. He said Hotels have the right to change their policies at every time and every holiday Inn is different. I explained that I understood they had different owners as such but the ethic of Holiday Inn is what makes them different to the rest. (We use to stay at the Elsewhere in Blackpool before they built this
)
I showed him their own website where it said nothing about only one dog to a room. He said we need to book a room each for two dogs. That is just laughable, our dogs are so small we could have smuggled them in in a bag and they would never have know but we run a hotel of 11 rooms ourselves and prefer honesty.
When he could no longer explain or reason with us as to where it says one dog a room, he suggested we booked by booking.com in the future as it says it on there. I just looked at him in disbelief! I am an IHG loyalty customer and would not dream of using Booking dot com as the charges for the hotel are as much as 30% which is why we book direct.
In the end he gave un and let us stay as we are “Loyal!” customers he said. After fiddling about for a while he managed to give us the same room we had originally booked and was told we couldn’t have dogs in that room by Freya!
Almost an hours wait for the same room we booked, what an absolute shocker. Then Freya capped it all off by giving a nasty grunt and saying “Well I am going to charge you for both dogs!” then proceeded to write a very patronising smiley face on our guest card. I have never know such poor customer service from a front of house member in my life. She was just rude and was laughing as we walked off. Unbelievable. All we did was book the same hotel for the third time in less than a year and we have never had a problem at all until we came up against the customer prevention officer known as Freya.
We were in the bar that evening and some members of staff came up to pet the dogs as they recognised us and when we told them we can’t come back they were horrified! We explained why and when we mentioned Freya to them they both rolled their eyes and said they weren’t surprised as she was not popular amongst the other staff.
That made sense as we have had no problems at all in any Holiday Inn with our two tiny dogs and have never left a mess. My wife even strips the beds and cleans the shower and screen as we know how nice it is when customer do that for us.
If the Holiday Inn Blackpool want to make a one dog per room policy I understand that but sharing this on their website would help when people book. We will give Blackpool a miss we think as it was really a nightmare experience but from our 30 years in Hospitality, I really would suggest Freya goes on a customer service course and keeps her personal feelings away from her job.
Posted byCorporate
onApril 13, 2025
Hi Jack Mehearty,
Thank you for staying at the Holiday Inn Blackpool. We appreciate you as an IHG One Rewards member and your loyalty since 2016. We work hard to deliver an exceptional guest experience. I am sorry for the level of customer service you received during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to serve you better.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Southern traditions and contemporary customs come together at the Hotel Indigo® Hattiesburg to create an energetic vibe that can be only found in Hub City. The hotel's industrial chic design gives a nod to the city's timber and railroad heritage, with light fixtures inspired by train tunnel lighting and upholstery details reminiscent of historic conductor uniforms. Steel bracing and yellow pine details tell the story of Hub City's past while modern décor touches and creative local collaborations point toward the city's future. We've partnered with local business, like local roaster GRIN Coffee who keeps our lobby buzzing 24/7. Each of the 100 uniquely designed rooms is guarded by its own golden eagle statue—the mascot of the University of Southern Mississippi—and are equipped with high-speed Internet and locally-sourced minibars.
Overall2 out of 5
Dirty, not friendly, inconvenient
By Salty
from South Mississippi
The hotel room smelled bad. Like someone had smoked weed in it and perfume was sprayed to cover it up. Then the cracks and crevices in the shower were moldy and had pink water scum build up. Then we had to wake up at 4am and realized there was only decaf coffee in the room. So I had to go down stairs at 4am to get coffee. Got back to the room and the coffee pot had old water in it and stuff growing in it. So then I had to wait for a new one to be delivered. So we missed our window for drinking coffee before we had to run out the door for a half marathon (needed time to digest the coffee before running 13 miles). The girl at the front desk also veryyyyy visibly rolled her eyes at me when I told her there was only decaf in the room. There were only two towels in the room. When we came back from the race, we had to dry off with our towels that were still wet from the night before. In the last two weeks, we have stayed in three different hotels for work and travel. This was by far the worst one we’ve stayed in but it was the most expensive. More expensive than the hotels in San Francisco we stayed in last week and this hotel was wayyyyy less nice. Less amenities and comforts. I will never stay here again or suggest people do.
Posted byCorporate
onApril 13, 2025
Hi Salty,
We appreciate you taking the time to leave an honest review.
We work hard and strive to make each of our guests' stays memorable, and I'm sorry to hear about your experience. I shared your feedback with our hotel management. I'm confident that the necessary steps will be taken to improve the heart and soul of our brand, which is engaging service.
Again, thank you for being one of our IHG® One Rewards members and choosing to stay at the Hotel Indigo Hattiesburg.
We look forward to hosting you again.
Regards,
Dhalzin D.
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
Situated on Bali's most vibrant beachfront, Hotel Indigo Bali Seminyak Beach is your home base to experience bountiful unique island life in a place where centuries of traditions and cultures were blended with an atmosphere of casual sophistication.
Presenting 289 rooms, suites, and pool villas, each one is beautifully crafted and inspired by the colorful lives of the locals whilst fitted with Hotel Indigo signature spa-inspired bathrooms, plush bedding, and a balcony or patio with daybeds.
With a mere 30-minute drive distance from the Ngurah Rai International Airport, Hotel Indigo Bali Seminyak Beach offers six distinctive café and bar experiences including a beachside lounge and bar, SugarSand. Amenities such as complimentary WiFi, a 24-hour Health Club, Sava Spa, and a function room offer convenience for leisure and business travelers.
Explore the vibrant colors of Seminyak, where fashionable boutiques, fusion of flavors and buzzing beach vibes are intertwined in the rich culture of Bali. Seminyak is known to have one of the most stylish yet fun nightlife scenes on the island, boasting plenty of clubs and bars that will surely blow your minds!
Overall1 out of 5
Things have gone downhill
By Steve 1144222
from Sydney
I have been a loyal guest at hotel indigo Bali Seminyak Beach for many stays, but this recent experience was profoundly disappointing, especially considering its premium reputation. The overall quality has dramatically declined, with service standards and maintenance far from what they once were.
Firstly, the villa service was unacceptably slow, with simple requests taking up to two hours. Cleanliness and maintenance also left much to be desired, and the villa itself—meant to offer a serene escape—was plagued by constant interruptions. During my stay in a premium villa, I faced relentless disturbances: from new routers being installed to cleaners, pool maintenance staff, and IT technicians showing up at different times. This made it almost impossible to enjoy the room peacefully.
Adding to the dissatisfaction, I requested insect repellent one evening, which was never delivered. Apparently, the sole butler serving all the villas (on a property with numerous villas) was away at the police station assisting a guest who had lost their phone. While it's commendable to help a guest in distress, it raises serious concerns about guest safety and staff availability. Imagine if a more urgent issue had arisen at another villa—this level of understaffing jeopardizes the well-being of all guests.
Furthermore, I made it clear that I preferred to pay cash for any incidentals, only to have every order presented with a slip for signature and a charge-back to my room. This disregard for guest preferences, combined with noticeable staff turnover, highlighted the lack of consistency and attention to detail.
Unfortunately, this stay has proven that the property is deteriorating, and I can no longer recommend Hotel Indigo Seminyak. As much as I’ve enjoyed my past experiences, I won’t be returning.
Posted byCorporate
onApril 13, 2025
Hi Steve 1144222,
Thank you for staying at the Hotel Indigo Bali Seminyak Beach and leaving feedback. We appreciate you as an IHG One Rewards Gold Elite member and your loyalty to our brands since 2022.
We always try our best to meet our guests' accommodations and needs. We love taking care of all of our guests. I'm sorry for the conditions you encountered during your stay. I have alerted the hotel management about your comments and sent you a private message with additional details.
Again, thank you for the feedback. We'd love to welcome you back and deliver an experience you'll remember.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
Case Manager
IHG Hotels & Resorts Service
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