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Enjoy our recently renovated hotel, the Holiday Inn Chicago North – Evanston, located four blocks from Northwestern University, adjacent to Rotary International, and within 3 miles of Loyola University Chicago. Our prime Chicago location offers the best of Evanston’s dining, shopping, culture and the sports fan favorites Ryan Field to cheer on the Northwestern Wildcats and Gentile Arena to boost the Loyola Ramblers. Our hotel’s location provides easy access to Northwestern University's campus, the Metra Purple Line, Evanston's beautiful scenic parks, and more. Our Chicago North Evanston hotel provides convenient access to public transportation, just 2 blocks from the Dempster Purple Line station and half a mile from the Main St Metra station. Our Evanston hotel accommodations include free Wi-Fi, safe, microwave, refrigerator, Bath and Bodywork amenities, and Keurig coffee maker. For your convenience, we offer a fitness center, business center and marketplace sundry shop. Wake up to breakfast at our signature restaurant University Plaza Café (UPC) featuring gourmet comfort food. We look forward to our staff welcoming you with good old fashioned hospitality.
 
Overall
2 out of 5
2 out of 5
Stay for easy access to NU
By Max D from DC
Very noisy in the room due to proximity to the train line, paid breakfast … better of passing, staff friendliness/care … maybe overworked or under appreciated,
Customer avatar
Posted by
onApril 22, 2025
Hi Max D,
Thanks for staying at the Holiday Inn Chicago North-Evanston. We appreciate you as an IHG One Rewards member and your loyalty to our brands since 2014. Our guests can count on us to maintain clean hotels, provide friendly staff, and ensure everything is in working order. I am sorry for your experience during your stay. I have shared your comments with the hotel management. They will provide a better visit upon your return.
Again, thank you for your feedback. We hope to have another opportunity to make your stay pleasant.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Holiday Inn Express and Suites Jacksonville South I-295 Hotel is centrally located near St. John's river is a refreshing stop on your trip through northern Florida. Located just south of downtown Jacksonville and near Naval Air Station Jacksonville and Historic St. Augustine . Cheer for the Jacksonville Jaguars at EverBank Field just 15 minutes away from the hotel, also the home to the “Nations largest cocktail party” Florida – Georgia rival football classic and the Gator Bowl. Play Golf like the pros at the home of the players championship TPC Sawgrass in Ponte Vedra Beach which is also located 15 minutes away. Other area attractions located within a short drive of the hotel include Jacksonville Beach, St. Augustine Beach, Jacksonville Zoo and Museum of Science and History . If shopping is your passion, the hotel is conveniently located near North Florida's premiere shopping areas including The Landing, St. Johns Town Center and the Avenues. Jacksonville is home to North Florida's largest corporations and are all within a short 15 minute drive. Companies include Bank of America, EverBank, CSX, Northrup Grumman, Baptist Hospital and Mayo Clinic. Our stylish and contemporary rooms include free high speed wireless internet, 32in HDTV's, Keurig coffee makers, and spacious work area. Enjoy our delicious complimentary hot breakfast bar, 24 hour fitness and business center and refreshing outdoor pool await your arrival.
 
Overall
1 out of 5
1 out of 5
Worst experience I have ever had with IHG
By Sugaharts05 from Jacksonville, FL
As a military service members we always lean towards IHG, but after this experience I really want to speak to our Chain of Command. To push for Holiday Inn Express in Jacksonville, FL on St. Ausgustine to be banned for all soldiers due to the poor standards and the health of all soldiers.
I’m extremely disappointed with my recent stay. The hotel room was not cleaned to standard—even after I contacted IHG corporate. The bathroom was especially disgusting, with dried urine stains and hair left behind. It was clearly not properly sanitized before my arrival. Including the linen on the bed were soiled.
Corporate assured me that the issue would be addressed and that I would receive half of my reward points back as compensation. Neither of those promises were fulfilled. I also took several photos to document the condition of the room.
I’ve held off on posting this publicly because I wanted to give the company a chance to make it right, but at this point, the lack of follow-through is unacceptable. I expect better from IHG and hope this message prompts someone to take accountability and resolve this.
Customer avatar
Posted by
onApril 22, 2025
Hi Sugaharts05,
We appreciate your business and Silver Elite membership with IHG One Rewards. Thank you again for your stay with us at Holiday Inn Express & Suites Jacksonville South Interstate 295. We aim to offer an engaging place to rest and recharge. I am sorry to learn about your experience.
We make an effort to ensure that relevant departments address the issues highlighted. I've communicated your feedback with our hotel management and sent you an email to discuss this further.
Again, thank you for sharing your experience. We hope you will give us another chance to show you our commitment to providing the exceptional service you deserve!
All the best,
Alice P​
Case Manager​
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A Stay Like No Other Welcome to the Holiday Inn Express & Suites – Latham Right off I-87 just 5 minutes from Albany International Airport & 15 minutes from downtown Albany. Conveniently located near 4 nationally recognized universities and historic Saratoga Racecourse, site of the 2025 Belmont Stakes. You’ll love nearby attractions such as Empire State Plaza, NY State Museum, and abundant Arts and Entertainment. Check out the Capital Region’s premier shopping destinations: Colonie Center Mall, Crossgates Mall, & Clifton Park Center. Unforgettable experiences await visitors at the Baseball Hall of Fame in Cooperstown, a charming drive away through the Catskills. Breathtaking sites like Cohoes Falls (USA’s 2nd largest waterfall) and striking vistas of Thacher Park and the Helderbergs await. Take a short drive to scenic Lake George … delight in a steamboat cruise, visit historic Fort William Henry, and enjoy free family-friendly recreation: hiking, biking, canoeing, skiing. We feature a free shuttle (7:00am – 3:00pm) to Albany International Airport, 24-hour Business Center, free high-speed Wi-Fi Internet, and flexible meeting spaces (seating up to 300). Take a dip in the indoor pool and whirlpool, workout in the newly renovated Fitness Center … and don’t forget our complimentary hot breakfast buffet! Plan A Stay Like No Other!
 
Overall
3 out of 5
3 out of 5
a/c too loud
By KeepYourFaithToYourself from northeast us
political messages such as "we stand for the flag, we kneel for the cross" assault you in the lobby.
Customer avatar
Posted by
onApril 22, 2025
Hi KeepYourFaithToYourself,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Albany Airport Area - Latham. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A hotel near Birminghams Star City, with free parking and breakfast included. Holiday Inn Express® Birmingham - Star City hotel is just off the M6 motorway at Junction 6 and is a 10-minute drive from the city centre. Alternatively, leave your car in the hotels complimentary car park and hop on a bus into town from tright by the hotel. A short drive away, Aston Station offers local train services. Birmingham Airport (BHX) is a 25-minute drive from the hotel. Business guests can host events for up to 40 people in our five flexible and fully equipped conference rooms. A short walk from the hotel, StarCity entertainment centre houses a multi-screen cinema, bowling alley and indoor mini golf. A quick drive away, you can browse high-street shops at the Bullring retail complex. Twenty minutes by car takes you to the varied exhibition and event programme at the National Exhibition Centre or the rides and attractions at Drayton Manor amusement park. At this hotel you can enjoy Free Wi-Fi throughout and complimentary on-site parking. Set yourself up for the day with our inclusive Express Start™ Breakfast buffet, featuring scrambled eggs, sausages and continental items. In the evening, relax in the lounge bar over a chilled glass of wine with friends, or if you're feeling peckish, order a bite to eat from the snack menu.
 
Overall
2 out of 5
2 out of 5
Uncomfortable bed, poor quality of food.
By Leti from Cardiff, UK
Stayed for a weekend away. We were in a Accessible room.
Bed was uncomfortable noticeable broken and very uncomfortable there was a dent in the mattress.
Had a shower on the second day of our arrival and the shower leaks all over the floor aswell and when in the shower/bath it’s very slippery and very dangerous. For someone who could be disabled all of these factors are a serious hazard, I also unplugged my charger which was next to the bed and burnt myself as the plug over heater and I burnt my finger, tried in another plug and it didn’t have this issue.
Overall I won’t stay again.
Customer avatar
Posted by
onApril 22, 2025
Hi Leti,
Thank you for staying at our Holiday Inn Express Birmingham - Star City during your leisure travel. We value your feedback and appreciate your business.
Our hotel aims to showcase comfortable rooms with high standards. I understand your expectations, and I am sorry to learn about what happened during your visit. I documented and shared your comments with our local managers to monitor and improve the quality of our service.
We hope you allow us to share a more positive experience soon.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to our hotel in Philadelphia, perfectly located near the Liberty Bell, Philadelphia Convention Center, and award-winning restaurants. Enjoy the Avenue of the Arts Theatre District, featuring the Academy of Music, Walnut Street Theatre, and Forrest Theater. Whether for business or leisure, our Midtown hotel ensures a convenient, clean, and comfortable stay. Explore the National Constitution Center & Museum, the Philadelphia Museum of Art, and the Franklin Institute. History buffs will love the Liberty Bell’s powerful inscription in person. For conferences, the Pennsylvania Convention Center is just four blocks away. Visitors for medical reasons appreciate our proximity to Thomas Jefferson University Hospital, University of Pennsylvania, Wills Eye Hospital, Children’s Hospital of Philadelphia, and Penn Presbyterian Medical Center. Sports fans can walk a block to Septa's Broad Street line for easy access to Lincoln Financial Field, Wells Fargo Center, and Citizens Bank Park for Eagles, 76ers, Flyers, and Phillies games. Nearby colleges include Temple University, Drexel University, Thomas Jefferson University, and the University of Pennsylvania. Unwind in our outdoor rooftop pool, 24-hour fitness center, and start your day with complimentary hot breakfast. Rooms feature a microwave, mini-fridge, Keurig, and 50 inch adjustable TV. Enjoy comfort and convenience at the Holiday Inn Express Philadelphia - Midtown.
 
Overall
3 out of 5
3 out of 5
No parking
By CH25
Hotel website says parking is available for a fee. In reality parking is "a separate public entity" according to the manager. We tried twice to get parking in the garage and ended up parking in another garage off site. The garage they offer has almost every car double parked and in the driving lanes. I would not stay here again based on this situation I would stay at a different location that offers parking as they say on the site.
Customer avatar
Posted by
onApril 22, 2025
Hi CH25,
Thank you for staying and sharing your experience at our Holiday Inn Express Philadelphia-Midtown. We appreciate you for being one of our IHG One Rewards Diamond Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Explore history from our hotel in Farmville Welcome to the Holiday Inn Express and Suites located in the heart of Farmville, Virginia . Farmville is a one of a kind destination for tourism, recreation, retirement, and trade not only because of its attention to infrastructure, but also because of its beauty. History runs deep in our quaint little town with lots of historic landmarks from the Civil War era. Historic Downtown Farmville is a great place to spend a relaxing, leisurely day. Farmville is attractive to those who live, work, or visit in the area. Our hotel has a new, sleek and modern design that we are confident you will have a one of a kind guest experience. Our hotel is conveniently located just one mile from Longwood University , the Longwood Center for the Visual Arts and only five miles from Hampden-Sydney College. Greenfront Furniture , located at Main Street, is a major attraction in Farmville bringing in people from all over the world to find that unique piece to add to their home. Enjoy a piece of the beauty our town has to offer when you visit High Bridge Trail State Park . Once a rail bed, High Bridge is ideally suited for hiking, bicycling, or horseback riding. After an adventurous day in Farmville, be sure to enjoy a meal at one of Farmville’s many local unique restaurants .
 
Overall
3 out of 5
3 out of 5
No Room Key Card Provided
By Murry from New Jersey
We recently stayed at the FarmVille location to ride the High Bridge Rail Trail. Hotel located just outside main town and trail entrance. The biggest problem was No Room Key Card! Hotel desk employees had to unlock to let us in our room each time! They were friendly but many times the desk left unattended as they unlocked with master key. Another disappointment was the pool and the fitness center unavailable to use. Surprisingly in a newer hotel. Our room was clean and the hotel was quiet which we appreciated.
Customer avatar
Posted by
onApril 22, 2025
Hi Murry,
Thank you for staying at our Holiday Inn Express & Suites Farmville during your bike ride. We are glad to host one of our IHG® One Rewards members.
Our hotel intends to deliver convenience and comfort to our guests. I acknowledge your experience, and I'm sorry to learn about what happened. I forwarded your feedback to our local managers so we can track and enhance the quality of our service.
We hope you'll let us share a better experience in the future.
Take care,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Independence Ohio Experience warm hospitality just outside the city at the Holiday Inn® Hotel Cleveland - S. Independence. The hotel's prime location in Independence, Ohio puts guests at the crossroads of I-77 and I-480 for easy access to the Cleveland Clinic, Lake Erie, Cleveland Browns Stadium and other exciting attractions in downtown Cleveland. Nearby, our hotel's guests can visit downtown Cleveland to dine and dance in the Historic Warehouse District, tour the Rock and Roll Hall of Fame and take in a hit show at PlayhouseSquare, the second-largest theatre complex in the country. For your next meeting, take advantage of our well-appointed event space and top-notch catering. Whether you're in Independence, Ohio for business or leisure, you'll love convenient amenities like free wireless Internet access. Enjoy our newly renovated indoor pool and fitness center. Reserve your room today.
 
Overall
3 out of 5
3 out of 5
Clean lobby. Rooms could use improvement.
By verbo92 from Cleveland, OH
The lobby was clean, and amenities were good. There was a drastic difference in condition of the room from floor to floor. My room had chipped and faded furniture, and didn’t have enough linen for the pull out sofa sleeper. The bathroom door had a hole on the backside. There were multiple appliances that were unplugged and we had to move furniture to plug them in. We had other guests staying in different areas of the hotel, and their rooms were in much better condition, and had newer appliances and looked genuinely cleaner. This was a big let down, especially being an IHG Member. The carpet in the hallway was rippling up, and I almost tripped multiple times because of that. When it came to check out day, I went back to my room well before the official checkout time, and was unable to enter. My key card had been deactivated early. This was very inconvenient, but luckily a kind housekeeping associate was nearby and let me back in to grab my remaining belongings.
Customer avatar
Posted by
onApril 22, 2025
Hi verbo92,
Thanks for staying at the Holiday Inn Cleveland-South Independence as an IHG One Rewards member. We value your business and work hard to deliver an exceptional guest experience. I'm sorry for the conditions you encountered during your stay. I have shared your comments with the hotel management, and I am confident that measures will be taken to address the areas you have noted.
Again, thanks for staying with us. We value your feedback and welcome the opportunity to provide a better stay.
Sincerely,
Connie D
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Candlewood Suites Tupelo is centrally located at the intersection of N. Gloster Street and McCullough Blvd. You will have ease in finding attractions like Elvis Presley's Birthplace and Museum, The Tupelo Buffalo Park. We are also close to several corporate locations like North Mississippi Medical Center, Cooper Tire, Tupelo Furniture Market and Toyota Motor Manufacturing of Mississippi. Candlewood Suites Tupelo puts the amenities where they count, in your room. Our guests can cook meals in their fully equipped kitchens, relax in their overstuffed recliner while watching movies from our complimentary movie Lending Library. Business travelers will work more efficiently utilizing the executive desk. Candlewood Suites, Tupelo provides our guests with an assortment of complimentary amenities which includes: Fitness Center, guest laundry services, Lending Locker and Library. For our guests that choose to dine in, we have a fully stocked Candlewood Cupboard, allowing guests the opportunity to purchase breakfast, lunch and dinner options as well as sodas & snacks 24/7. Unlike a corporate apartment, Candlewood Suites, Tupelo does not require a minimum deposit or length of stay. Whether traveling for one night or several months, Candlewood Suites, Tupelo is the solution to your relocation, temporary housing, etc. Book your extended stay room today at Candlewood Suites and see what it feels like to find the perfect "home away from home."
 
Overall
1 out of 5
1 out of 5
Great Service, but no service for the weekend.
By tlsgurley24 from Huntsville, Alabama
The room was clean, but there was no room service to change linen over the weekend and neither was there continental breakfast served over the weekend. The hotel said we had to change our own linen and having to get new towels from the front desk. This is horrible customer service and not sanitary.
Customer avatar
Posted by
onApril 22, 2025
Hi tlsgurley24,
We appreciate your business and thank you again for your stay at Candlewood Suites Tupelo North. We strive to champion your travels. I am sorry your stay was not as expected.
I’ve shared your feedback with our hotel management team, and I’m confident they’ll review the concerns raised to identify areas for improvement. If you’d like to discuss this matter in more detail, please don’t hesitate to contact the hotel directly at 662-553-4649 or via email at gm@cwtupelo.com.
We appreciate you taking the time to share your experience, and we hope you’ll continue to consider IHG Hotels & Resorts for your future stays.
Warmest Regards,
Alice P.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Settle in for a comfortable extended stay at the newly renovated Staybridge Suites Reno. Our Reno, Nevada hotel offers pet friendly suites with fully equipped kitchens, flat screen TVs, and flexible workspaces. Choose from a studio, one-bedroom, or two-bedroom suite when you book your stay. We offer same-day dry cleaning and onsite self-service laundry facilities. Our hotel is just seven miles away from Reno-Tahoe International Airport and offers easy access to local attractions like Reno-Sparks Convention Center, Lake Tahoe, and Wild Island. We're also near corporate offices for IGT, Renown Regional Medical Center, and Intuit. The facilities at Staybridge Suites Reno include a 24-hour business center with copy and print services, as well as an onsite meeting room with 304 sq. ft. of flexible space. Whether you’re traveling for business or pleasure, make the most of your trip to Reno with all the comforts of home at Staybridge Suites Reno.
 
Overall
1 out of 5
1 out of 5
Don’t do it !!!!!!
By Otzuka from Reno
Had no sleep do to really loud guests above us were what sounded like moving furniture around all night. I contacted the front desk three times and it persisted throughout the night I asked for a full refund. They offered $50 off and 5000 points. What a joke I think they need to learn the true meaning of hospitality and what hospitality really means because this is not it rooms are dated and bathroom sink was broken but that was the least of this places problem.
Customer avatar
Posted by
onApril 22, 2025
Hi Otzuka,
We appreciate your stay at the Staybridge Suites Reno. Thank you for being an IHG One Rewards member.
We want our guests to feel as comfortable as family members, and I'm sorry for what happened. I have shared your comments with our hotel management, and I'm confident they will take steps to improve.
I sent you an email to talk about this more. I hope you read it when you get the chance.
Sincerely,
Frenzel A.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A stylish hotel close to Glasgow, with free Wi-Fi and a pool, hot tub and spa, plus meeting facilities Holiday Inn® Glasgow - East Kilbride  hotel is conveniently located 15 miles from Glasgow Airport  and 15 miles from central Glasgow. If you're driving, you can access the hotel in seven minutes from the M77 or in 15 minutes from the M74. Catch a train to Glasgow Central in 30 minutes from Hairmyres station , less than two miles from the hotel, or East Kilbride station , six minutes' drive away. Holiday makers are only five minutes' drive from  Playsport , with its golf course, skate park and trampolining arena. Wander East Kilbride's old village, less than four miles away, or visit the National Museum of Rural Life , less than a mile away. Shoppers are just 10 minutes' drive from  East Kilbride Shopping Centre . The hotel's nine well-appointed meeting rooms and function suites accommodate up to 250 delegates. A dedicated host will ensure your event runs smoothly, providing catering, equipment and support. Enjoy a meal at the cosy hotel restaurant, where kids stay and eat free. All guests enjoy free WiFi and access to the hotel's extensive health club , with its gym, pool and group fitness classes. Unwind in the spa and sauna, or pamper yourself with massage and beauty treatments.
 
Overall
1 out of 5
1 out of 5
worst experience i ever had in an ihg hotel
By Aura
i have filed a complaint on ihg not even an apology was given let alone acknowledging that what happened was wrong, not allowed to have breakfast as welcome amenity on the 1st day, staff making fun of my surname when i gave for room change started laughing saying “what’s that” second day given comp breakfast at 10:05am but breakfast was finished at 10am and being escorted out of the restaurant like someone that was there trying to scam a breakfast, being told off at reception by Nikki that is a manager in front of other guest because why i’m complaining. This needs to be addressed because i was refused a name or email of the General Manager. still waiting on an apology
Customer avatar
Posted by
onApril 22, 2025
Hi Aura,
It’s our pleasure to welcome an esteemed IHG One Rewards Diamond Elite member like you to the Holiday Inn Glasgow - East Kilbride. We truly appreciate your stay.
We strive to maintain high standards of service, and I am sorry to learn that we did not achieve this during your recent visit. I have shared your feedback with our team to ensure we make the necessary improvements. I’ve also sent you an email so we can discuss your situation further.
We hope to have the chance to welcome you back and provide a much better experience in the future.
Best regards,
Sarah S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
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