Before arriving to the hotel, I called to ask if they had received our luggage that was delayed from a previous flight and was supposed to be delivered to this hotel. The lady who answered the phone Jewel, ask what my name was and quickly said no and hung up. I was not done with the call so I called back and ask if the hotel provided transportation from the airport to the hotel. She mumbled something, I was unable to make out what she said. It sounded like she was having a conversation with coworkers or someone else there at the hotel. I ask again if they provided transportation and I guess this upset her because she raised her voice and was extremely rude, telling me no only for return, saying she already explained this. When I arrived at the hotel to check in, I told her my name, she rolled her eyes at me and gave me a dirty look. The next day, I ask again if the airline had dropped off my luggage. She acted annoyed that I was asking, rolling her eyes and sharply saying no. The night before we left I ask about getting transportation to the airport, since I understood her to say they would when we were leaving, returning to the airport. She told me they did not and I had to do that myself as she kept rolling her eyes and shaking her head. Every time I spoke to the front desk employee, it was the same individual Jewel. She treated me with disrespect and rudeness. She does not need to be an employee at this hotel.
All that being said everyone else I spoke to in the hotel was friendly and kind. The rooms were clean. The breakfast and the breakfast staff were wonderful. We had no problems with noise from other rooms or the hallway and all slept well. It did take us about an hour and a half to get into the city of London from this hotel. I did not think that it would take this long to travel into London.
Check Out Date:2024-07-05
Reason for Visit:Holiday
Next Destination:Ireland
Travel Tips:Book a location closer into the city if that’s where you’re planning on visiting