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SK_Cher
 
 
 
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    26 April 2025
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SK_Cher's Reviews
 
Located near the Frankfurt financial district, the Holiday Inn® Frankfurt - Alte Oper is perfect for business and leisure travelers. Our hotel is an eight-minute walk from the Central Station with trains to Frankfurt Airport (FRA). We're a 10-minute stroll to the Main Tower, the Old Opera, Altstadt, and Römerberg Square. The Städel Museum is across the river, and the shopping district and Messe Frankfurt are within easy reach. After business or sightseeing, recharge in the gym or sip cocktails in our open lobby. Savour delicious cuisine – from breakfast to burgers – and local favorites at our American diner-inspired restaurant, Francis. Host an event in two meeting rooms with audiovisual and catering. Turn in and relax in spacious rooms with nature-themed décor.
 
Unfriendly Staff, We felt profiled as if were not able to pay for the hotel stay!
Overall Experience 
2.0 / 5
2.0 / 5
Posted26 April 2025
Customer avatar
By
fromHeildelberg
Age:35-49
Traveler Type:Business
Check Out Date:2025-04-13
Reason for Visit:Business
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
4.0 / 5
4.0 / 5
Value 
3.0 / 5
3.0 / 5
Room Cleanliness 
3.0 / 5
3.0 / 5
Sleep Quality 
4.0 / 5
4.0 / 5
Food & Beverage 
5.0 / 5
5.0 / 5
Able to Relax 
2.0 / 5
2.0 / 5
No, I do not recommend this property.
I booked the rooms for me and my guest but due to the incompetence and unfriendliness of the staff, we were very much inconvenient. We were willing to pay for the rooms cost but the staff went ahead to block a deposit on our cards, though we were willing to pay the full amount of the rooms as were checking in. This delayed the access of the monies in the cards of 799 Euros thouogh the cost for the rooms were only round about 346€ . Terrible feeling!
Nevertheless Best regards and I am hoping you will address this.
I also saw and experience that many clients were complaining about the same issue of charging deposits though people were willing to pay for their stay with argument that this was the policy of the hotel during fairs/exhibitions time.
The hotel should not inconvenience the customers at their own expense and inconveniences of other clients experiences! It is unfair.
Check Out Date:2025-04-13
Reason for Visit:Business
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