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Marte12
 
 
 
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  • Review count
    2
  • Helpfulness votes
    0
  • First review
    October 20, 2020
  • Last review
    February 29, 2024
  • Featured reviews
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  • Average rating
    3.5
 
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Marte12's Reviews
 
Crowne Plaza® Albany - The Desmond Hotel is the perfect place to relax and recharge in its pet-friendly guest rooms with a complimentary 24-hour airport shuttle service, seasonal bike rental program, indoor pool and Mr. D’s Restaurant & Lounge, a local favorite known for its famous Desmond Bread Pudding. Planning a meeting or wedding in Albany? Our hotel is designed to host events of any size, with 24,000 square feet of flexible space and 23 event spaces including 11 meeting rooms, three ballrooms, and unique courtyards with soaring ceilings and atrium skylights. Whether you’re in town visiting the University of Albany or looking for your home-away-from-home near the Wolf Road Business District, our upscale hotel is a quick drive from major attractions including Crossgates Mall, The Crossings Park of Colonie, the MVP Arena, and downtown Albany. Our family looks forward to welcoming you to Crowne Plaza Albany - The Desmond Hotel.
 
Clean and friendly
Overall Experience 
5.0 / 5
5.0 / 5
PostedFebruary 29, 2024
Customer avatar
By
fromOneida, NY
Age:35-49
Traveler Type:Business
Reason for Visit:Work
Next Destination:Orlando
Staff and Service 
5.0 / 5
5.0 / 5
Room and Comfort 
5.0 / 5
5.0 / 5
Value 
5.0 / 5
5.0 / 5
Room Cleanliness 
5.0 / 5
5.0 / 5
Sleep Quality 
5.0 / 5
5.0 / 5
Atmosphere and Ambiance 
5.0 / 5
5.0 / 5
Helped me Achieve my Goals 
5.0 / 5
5.0 / 5
Yes, I recommend this property.
This was a relaxing and comfortable stay! The staff was helpful and friendly, the room clean and modern.
Reason for Visit:Work
Next Destination:Orlando
ProsSleep Quality, Room Cleanliness, Location, Connects you to the destination
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Top Ranked Saratoga Springs Hotel with multiple pools and local shuttle. Come experience a memorable stay with first class amenities at our hotel in the historic district of Saratoga Springs. Lodging with us means that you're within walking distance of shopping, restaurants and the Saratoga Springs City Center, our city's convention center. We are conveniently situated off I-87, offering complimentary local shuttle service within five miles. Whether business or pleasure brings you to Saratoga Springs, our hotel is ready to meet your needs. Complimentary amenities include free Wi-Fi access, Fitness Center, heated outdoor pool (seasonal), indoor pool, and free parking. Lodging at our Holiday Inn® Saratoga Springs hotel means that you will be centrally located on Broadway near many attractions. We are within walking distance of the Saratoga Race Course and Downtown Saratoga. Our team can cater any event at the Canfield Casino, also an easy walk from our hotel. Saratoga Performing Arts Center is nearby and offers a variety of performances including both classical & contemporary and popular concerts. Corporate travelers appreciate our close proximity to local businesses like Ball Metal, Ace & Target Distribution Centers, Quad/Graphics, Luther Forest Technology Campus and Global Foundries. We have over 8,000-square feet of flexible meeting space and a 24-hour Business Center to help you stay in touch when away from home.
 
Grumpy front desk, unclean room, poor excuse for renovations
Overall Experience 
2.0 / 5
2.0 / 5
PostedOctober 20, 2020
Customer avatar
By
from13408
Age:35-49
Traveler Type:Leisure
Check Out Date:2020-10-11
Reason for Visit:Wedding
Next Destination:Newport RI
Staff and Service 
1.0 / 5
1.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
2.0 / 5
2.0 / 5
Food & Beverage 
1.0 / 5
1.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
The renovations were seemingly slapped on, the room was not at all clean, the front desk gave me a key to to a top with an open door and someone inside, towels were shredded. Bed was relatively comfortable and housekeeping was incredibly kind and efficient in returning my son’s stuffed animal that was left behind.
Check Out Date:2020-10-11
Reason for Visit:Wedding
Next Destination:Newport RI
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