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    February 12, 2025
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Dog Tired & Disappointed's Reviews
 
Enjoy modern amenities, clean comfort, and superior service at our hotel in Santa Maria, CA Situated along Hwy 101 between Santa Barbara and San Luis Obispo in sunny Santa Maria, California, the hotel embodies the area's casual charm and is the perfect home base for visitors to the area. Holiday Inn & Suites Santa Maria is minutes to local wineries along The Foxen Canyon Wine Trail, enjoy the fresh local produce, take a dip in the Pacific Ocean in nearby Pismo Beach, see a race at Santa Maria Speedway, or head to one of the nearby recreation areas like Guadalupe-Nipomo Dunes. Holiday Inn & Suites Santa Maria is ideally located for visitors to the area on business. Vandenberg Space Force Base, Lockheed Martin, Boeing, and agricultural industries are all just a short drive away. Plus, the Holiday Inn & Suites Santa Maria offers spacious rooms and suites equipped with all the creature comforts of home. We are the perfect location for a quick trip or an extended stay. All our spacious guest rooms feature a mini refrigerator and microwave. You can stay productive while on the road with our free high-speed Wi-Fi, blow off some steam in our Fitness Center before taking a relaxing dip in our outdoor heated pool and spa, or savor a delicious meal at the Portabella Bar & Grill.
 
Customer avatar
Overall Experience 
1.0 / 5
1.0 / 5
Worst Holiday Inn Express Experience - Radically different than any other to date
By
fromCA
PostedFebruary 12, 2025
No, I do not recommend this property.
So very disappointing and extremely different from any other of the HIE experiences in decades of traveling.
First, we were not informed the property was under remodeling... construction when the reservations were made. The check in person was a bit snarky...... "well its in the app".... Which may be true, but the caliber of HIE should assure that this information is made clear from every place reservations are made. I made our reservation via the HIE website.
The check in desk was in a hall way, with no markings or signage on entrance to the hotel. The mail lobby was masked over for exterior painting.
Next, there was NO breakfast service, nor a substitute alternative at a nearby restaurant. Candidly, the crisp, clean rooms, safety of location/access and the breakfast being included in the price are the value driven qualities that result in our staying in HIE properties.
Rather than relief after a 500 mile drive, the anxiety over the Santa Maria Holiday Inn experience were most disappointing and inconsistent with previous stays at other properties.
Respectfully requesting a credit for a nights stay (points) and the $18.37 for a less than satisfying nearby fast food breakfast.
Dog Tired & Disappointed
Check Out Date:2025-02-09
Reason for Visit:Visiting Family
Travel Tips:Avoid the property until the remodel is complete - maybe June 2026
ConsAmenities, Atmosphere, Room Cleanliness, Facilities, Location, Recognition for IHG® Rewards Club Members, no breakfast
Staff and Service 
2.0 / 5
2.0 / 5
Room and Comfort 
2.0 / 5
2.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
2.0 / 5
2.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
+1point
1of 1voted this as helpful.
By
fromCA
fromCA
Age:50-64
Traveler Type:Combined Business and Leisure
 
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