This property Has lots of little bonuses and perks for families they play movies every night around the pool they provide games and activities during the day and it also has direct access to second pool on the grounds next door. Tiki bar conveniently located and off to the side from family activities. All of this and you’re just steps from the beautiful white sands of the Gulf of Mexico!! Direct access to the beach where you can rent chairs and umbrellas or bring your own like we did.
The downside. It is a high traffic property and we had to wait almost three hours to checkin. We had requested an early checkin for a Sunday so I was not surprised the room was not ready but was disappointed that the upgrade we had been promised was not notes on the account. We received an ADA room with a roll in shower bathroom that was a wet mess our whole trip! Despite this the room was overall clean and big and they offered us complimentary drinks and a voucher for the onsite restaurant for waiting so long for check in.
Improvements to consider: additional staff at front desk. We would wait 10-20 minutes for simple questions or sundries purchases and it was often unattended.
Improve room cleaning. During our three night stay the room was only cleaned once (my son told them to just leave clean towels the first day because they came at 3 when we were trying to take a break from the heat of the day). However on day two they barely vacuumed and left crumbs on the carpet, only two sets of clean towels were placed in the bathroom and no new toiletries added.
Have pool towels available! In four days we scored about as many towels! It was constantly empty.
Check Out Date:2018-08-08
Reason for Visit:Family vacay
Next Destination:Aruba
Travel Tips:Call ahead to check on your room