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Alan H
 
 
 
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    April 7, 2025
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    April 7, 2025
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Alan H's Reviews
 
In the heart of the Cool Springs Business District, just a short stroll from Cool Springs Galleria , and 20 minutes south of downtown Nashville, TN , our hotel puts you in the ideal location for everything from business travel to family vacations. We welcome guests to Cool Springs with clean, comfortable guest rooms and genuine Southern hospitality from check-in to check-out. Within minutes guests can explore an eclectic mix of shopping, dining, and entertainment in Downtown Franklin or Cool Springs area, stroll through peaceful Crockett & Fly Park, or swing by our Onsite Restaurant and Bar and enjoy a Locally Crafted Beer. Head to the Outdoor Seating with your Dog at our Outdoor Pool . Enjoy a leisurely swim and a comfortable gathering area. In the evening, settle into cozy beds with fluffy comforters and your choice of soft or firm pillows. Business guests can utilize work desks with ergonomic chairs, while vacationers watch shows and movies on HDTVs with premium channels. Perfect for families, the suites and king rooms at our pet-friendly hotel in Cool Springs, TN feature pull out sleeper sofas and plenty of room to relax. Each room is equipped with its own Refrigerator and Microwave. We’re also proud to offer over 988 sq. ft. of flexible event space accommodating up to 60 guests, so whether you’re hosting business meetings or graduation party, we’ve got the space and amenities you need.
 
Room Filled with Ants
Overall Experience 
1.0 / 5
1.0 / 5
PostedApril 7, 2025
Customer avatar
By
fromPensacola, FL
Age:50-64
Traveler Type:Leisure
Check Out Date:2025-04-06
Reason for Visit:Pleasure
Next Destination:Atlanta
Travel Tips:Don’t stay at this property.
Staff and Service 
3.0 / 5
3.0 / 5
Room and Comfort 
1.0 / 5
1.0 / 5
Value 
1.0 / 5
1.0 / 5
Room Cleanliness 
1.0 / 5
1.0 / 5
Sleep Quality 
1.0 / 5
1.0 / 5
Food & Beverage 
3.0 / 5
3.0 / 5
Able to Relax 
1.0 / 5
1.0 / 5
No, I do not recommend this property.
Room had ants in the bathroom, on the night stands and around the TV. When front desk was told of the issue, their response was, “I’m sorry”.
I expected a refund for the room or a considerable amount of points added my account given my diamond elite status. This experience has me reconsidering my commitment to use IHG properties in the future.
Check Out Date:2025-04-06
Reason for Visit:Pleasure
Next Destination:Atlanta
Travel Tips:Don’t stay at this property.
ConsRoom Cleanliness, Recognition for IHG® Rewards Club Members, Sleep Quality, bugs
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