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    February 14, 2017
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    April 5, 2025
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Corporate's Review Comments
 
Welcome to the Candlewood Suites - Fort Wayne, Indiana! We are located on Distribution Dr, accessible by taking exit 311A off I-69 or by turning off Lima Rd onto Ley Rd right next to Golden Corral. We have 83 guest suites that were all renovated with new kitchens, floors, and furniture along with free guest laundry, an updated fitness center, and a business center. Guests can relax in our new guest lounge or have a meeting in our new meeting room. Just minutes away is the hustle and bustle of Coliseum Blvd, home to many of your favorite restaurants as well as Glenbrook Mall. If open-air shopping is more your thing, you can venture out to Jefferson Pointe on W Jefferson Blvd and find a host of other stores and restaurants. Also on Coliseum Blvd is the Memorial Coliseum which holds many concerts, conventions and other events year round. Fort Wayne is home to several major companies such as General Motors, Amazon, and Steel Dynamics, in addition to 5 different hospital networks including Parkview and Lutheran, all of which are just a stones throw away. Downtown Fort Wayne, where you can find some of the city’s best attractions, is just 10 minutes down the road. You will find several restaurants and activities such as Embassy Theatre, Grand Wayne Convention Center, and Fort Wayne Children’s Zoo with over a 1,000 animals. If higher education is your thing Ft Wayne has several; Purdue Fort Wayne, Indiana Tech, Ivy Tech and University of St Francis.
 
Overall
1 out of 5
1 out of 5
Low quality hotel
By CM22 from Indianapolis
Cupboard options were terrible, the room was outdated, TV was tiny, scratches and scuffs on the doors and furniture.
Customer avatar
Posted by
onApril 4, 2025
Hi CM22, 
Thank you for choosing IHG Hotels & Resorts as your travel partner and for staying at the Candlewood Suites Fort Wayne - North Western.
We are committed to providing quality service, and I’m sorry to hear about the experience you had. I have shared your comments with our hotel management, and I’ve messaged you privately so we can discuss this in more detail.
We look forward to your future visits.
Kind regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Outstanding Customer Service in Odessa Our Holiday Inn Express Odesa hotel location is perfect for all travelers coming to Odessa. We are located just a 10-minute drive from Interstate 20, Midland International Airport, and Odessa City Center. The Holiday Inn Express & Suites Odessa hotel offers well-appointed amenities such as: free Wi-Fi, the free Express Start hot breakfast bar, self-service laundry, a 24-hour Fitness Center and an outdoor pool. If you forget something for your stay, our hotel's 24-hour convenience store sells sundry items and snacks. Awarded for our excellent service, we are committed to making sure your stay with us is memorable and to fitting all your traveling needs. In Odessa, Texas, you'll find a dynamic city known for its cowboy culture, awe-inspiring sunsets, and the friendliest people you will ever meet. You will find plenty to do within minutes of our Odessa hotel. You can be the audience of a Shakespearean play at the Globe Theater, roller blade at Music City Mall's roller skating rink, or a football fan at Ratliff Stadium, the setting for the best-selling book and film Friday Night Lights. Our Holiday Inn Express Odessa hotel is close to major employers including University of Texas Permian Basin, Halliburton, and Odessa Regional Medical Center. We also offer a 1,200 sq. ft. meeting room and 24-hour Business Center.
 
Overall
1 out of 5
1 out of 5
Horrible experience
By Alle from PG County, MD
No working pool or hot tub despite the advertisement. Freezing rooms and bathroom with no ability to control the temperature yourself.
Customer avatar
Posted by
onApril 4, 2025
Hi Alle,
I appreciate your loyalty to IHG One Rewards as a Platinum Elite member and for choosing to stay at the Holiday Inn Express Odessa.
We are committed to providing a seamless hotel experience, and I am sorry to hear about the concern you encountered. I shared your feedback with our hotel management, and I’ve sent you a private message so we can discuss this in more detail.
We look forward to welcoming you again and making your next stay great. 
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
The Holiday Inn Express® Mexico Airport hotel is the best option for both business and leisure travelers due to its excellent location near Terminals 1 and 2 of the Airport. Within a short distance of the hotel, you will find the Palacio de los Deportes, the Alfredo Harp Helú Stadium, the GNP Stadium and the Autódromo Hermanos Rodríguez. Enjoy concerts like Metallica, Chase and status, Fall Auto Boy, Eric Clapton, Oster Jam, The Killers, Hives The National, The dream Reborn, Cigarrillos After Sex,Mother Mother,Alfie Templema,Juan Luis Guerra,Formula uno,Zhu, Aurora, XII Historical Award, Resident, Elsa and The Sea, Blink 182, Love of Lesbian, Poul Mccarney, Grupo Frontera, Corona Capital, Iron Maiden, Los Fabulosos Cadillacs, Viva la quebradita, Flow fest, Belanova, Kenya Os, Sangre Festival and Fuego, Maná, Caifanes, Carin León, Lenny Kravitz Morat.
 
Overall
1 out of 5
1 out of 5
La peor noche en un hotel en cdmx
By Viajero frecuente from Cuu
Pedí cambio de habitación por el ruido extremo de la pareja y me mandaron a otro cuarto donde los vecinos tenían música hasta por lo menos las 3 am. Deje olvidado un cargador con valor de 50 us dlls y no lo reportó la ama de llaves. Jamás regresaré
Customer avatar
Posted by
onApril 4, 2025
Buen día Viajero frecuente,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Mexico Aeropuerto para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
De igual forma, le hemos enviado un correo electrónico en caso de requerir añadir cualquier detalle o asistencia adicional.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Candlewood Suites in Warner Robins, GA. where we invite you to enjoy the ultimate extended-stay for government or business travel. Located in the heart of Middle Georgia, Warner Robins is home of the Robins Air Force Base, The Museum of Aviation, Little League Headquarters and the Georgia National Fairgrounds in Perry, GA just 9 miles away. Enjoy and Relax in our spacious suites fully equipped with everything that you need to live, work, and relax while you’re away from home. Cook up a home-style meal in your fully equipped kitchen while enjoying free Wi-Fi in your flexible living space. We are conveniently located on Willie Lee Pkwy in Warner Robins, GA. with easy access to Interstate 75, Interstate 16 and Hwy 41 in Middle Georgia. We are just 10 minutes from Robins AFB and close to the Georgia National Fairgrounds, Boeing, Tyson Foods, Frito Lay, MERC, Lockheed Martin, Guardian Centers in Perry and the Defense Acquisition University (DAU). We look forward to seeing you at check in!
 
Overall
1 out of 5
1 out of 5
Cockroaches
By b-rich from Lafayette IN
We needed a room for 1 night as we were passing through. Rented a room, got to it and saw cockroaches run across the counter. Headed down to the front desk, asked for a refund, we were told it would post that nught, it is now 3-4 days later and we haven't seen a refund.
Side note - I gave the staff a 2 star review as he was friendly and fast, but we still never got our refund.
Started a case through IHG, will gladly update this review if this gets solved.
Customer avatar
Posted by
onApril 4, 2025
Hi B-rich,
Thank your loyalty to IHG One Rewards and for choosing to stay at Candlewood Suites Warner Robins / Robins Air Force Base.
We are committed to providing a seamless hotel experience. I am sorry to hear about the concern. I have shared your comments with our hotel management, and I sent you a private message to discuss it further.
We hope to host you again soon.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service 
0points
0of 0voted this comment as helpful.
 
Welcome to the 100% Non-Smoking Holiday Inn Express Hotel & Suites Abilene Mall South With our warm and welcoming big Texan ways, we’d like to invite you to come and stay with us and enjoy the comforts of our guest rooms and spacious suites! Our central location provides quick and easy access to and from Highways 83/84/277 and I-20, as well as major business and leisure activities located in the Abilene District. If you’re relocating or traveling for the military, Dyess Air Force Base is a few miles and minutes away, plus experience great shopping at the Mall South of Abilene. Three of our great schools of higher learning which include McMurry University, Abilene Christian University and Hardin-Simmons University are located nearby. If you’re looking for good times and fun for the whole family, we have Frontier Texas, Taylor County Expo Center, West Texas Fairgrounds, Abilene Zoo and Shotwell Stadium to name a few. Remember your comfort is priority to us and we have added great complimentary amenities which include high-speed Internet, a daily hot breakfast buffet featuring our delicious cinnamon buns, 24-hour on-site Fitness and Business Center, guest laundry, outdoor pool and hot tub. Even when you’re hungry and looking for some great places for lunch or dinner, we’re within walking distance to several nationally recognized restaurants, some of which are open 24-hours as well! We look forward to seeing you real soon!
 
Overall
1 out of 5
1 out of 5
Safety Concerns
By Fan1996 from Amarillo, TX
During my recent hotel stay, the first room I was given had a faulty lock, making it impossible to secure my room. The pricing for my stay was unclear, with unexpected fees appearing at checkout. The overall structure of the hotel felt poorly maintained, with questionable safety measures that left me uneasy throughout my stay.
Customer avatar
Posted by
onApril 4, 2025
Hi Fan1996,
Thank you for your loyalty to IHG One Rewards and for choosing to stay at Holiday Inn Express Abilene Mall South.
We are committed to providing a seamless hotel experience. I am sorry to hear about the concern you encountered. I shared your feedback with our hotel management, and I've also reached out to you via private message to discuss this in more detail.
We look forward to welcoming you again and making your next stay great.
Best regards,
Allen Q.
Case Manager 
IHG Hotels & Resorts Service 
0points
0of 0voted this comment as helpful.
 
The Candlewood Suites York, PA Newest Extended Stay Hotel Is Close to Everything! Stay with us on your next visit to Pennsylvania. We are situated less than a mile east of I-83. Our hotel's location is near Hershey, Harrisburg, Lancaster and Gettysburg. Guests with children visiting Hershey Park can easily add the Turkey Hill Experience and Dutch Wonderland to their stops as we are in close proximity to all three! From our location you can easily plan a day trip to Historic Gettysburg. There you can explore the battlefields, monuments and be transported back in time as you walk the streets in one of America's most well preserved historic towns. For our corporate travelers we off many amenities and programs. Not to mention that we are close to several major corporations like Harley Davidson, Johnson Controls, AESYS Technologies, Caterpillar, Voith, Graham Packaging, MacSteel and RR Donnelley. Traveling on business to York is especially easy with Harrisburg International Airport only 30 miles away from our hotel. All guests are welcomed to utilize our 24- hour Business Center and Free High-Speed Wireless Internet Access. Finish your day by enjoying all the comforts our Candlewood Suites York PA hotel provides. Each room is well equipped with everything you need to feel right at home in York, PA, we invite you to cookout on one of our three gas grills, watch a DVD in the comfort and privacy of your own room.
 
Overall
2 out of 5
2 out of 5
Terrible hotel!
By Emily from Maryland
There was a weird musty smell throughout the entire hotel and in the room, the bed and the pillows were terribly uncomfortable. Thin enough walls that I literally could hear the neighbors phone vibrating all night! And after a zero sleep night there was NO hot water for a shower. When I complained on the way out the staff only offered me points and that they’d “mention the issue to maintainence”!
Customer avatar
Posted by
onApril 4, 2025
Hi Emily,
Thank your loyalty to IHG One Rewards and for choosing to stay at the Candlewood Suites York.
We are committed to providing a seamless hotel experience. I am sorry to hear about the concern you encountered. I informed our hotel management of your concerns, and I am confident they will take the appropriate steps to enhance our hospitality services.
We look forward to welcoming you again and making your next stay a great one.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Nestled in the heart of Burlington, our hotel offers the perfect blend of comfort and convenience, whether you’re visiting for business or leisure. Enjoy easy access to Lahey Clinic, Oracle, and Merck. Our suites provide the comforts of home with fully equipped kitchens, cozy living areas, and ample workspace. Start your day with our complimentary hot breakfast buffet and stay connected with free Wi-Fi throughout the hotel. Our friendly staff is dedicated to making your stay pleasant, and our open common areas are perfect for relaxing or catching up on work. Staybridge Suites Burlington-Boston meets every need for long stays or quick visits with unmatched service and excellent amenities.
 
Overall
2 out of 5
2 out of 5
would not recommend while under construction
By Tim27
Difficult experience with construction and state of bathroom. Only certain floors are available and fire alarm was constantly going off.
Customer avatar
Posted by
onApril 4, 2025
Hi Tim27,
Thank you for being an IHG One Rewards Diamond Elite member and for choosing to stay at the Staybridge Suites Boston - Burlington.
We are committed to providing quality essentials. I am sorry to hear about the concern you encountered. I shared your comments with our hotel management, and I am confident they will take proactive measures to refine our hospitality services.
We look forward to welcoming you again.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to the Holiday Inn Express Greenville/Taylors! Minutes from Downtown Greenville, SC, our hotel offers guests a suburban feel through the convenience to many attractions and businesses. Nestled in the foothills of the Blue Ridge Mountains, discover southern hospitality at its finest in a home away from home at our Taylors, SC location. With a short drive to the arts, dining, entertainment and shopping district, you can pursue an event at the Greenville Convention Center, Bon Secours Wellness Arena , shop at Haywood Mall or escape into a world of fine arts at the Peace Center. Located 13 miles away from the Greenville-Spartanburg International Airport GSP, 2 miles away from I-385 and 6 miles away from I-85, our corporate travelers can appreciate our proximity to BMW, Michelin, Norfolk Southern, General Electric, Concentrix and many more corporations within the surrounding area. Invitations are extended to our professional and leisure travelers alike through our onsite meeting room and our 24-hour business center. Surpassing all expectations, our hotel provides a reposeful night sleep in our Downlite Enviroloft hypoallergenic triple sheet bedding, chase lounge chairs, Keurig’s, free high-speed internet, and HDTVs . Begin your morning with an invigorating workout in our modern fitness center or rejuvenate with a dip in our outdoor pool. Join us for a complimentary Express Start breakfast every day.
 
Overall
2 out of 5
2 out of 5
No tuve buena estancia
By Chipi from Greer
Mi habitación cuando la recibí está muy sucio el baño y no me hicieron servicio de estancia
Customer avatar
Posted by
onApril 4, 2025
Buen día Chipi,
Es un placer para nosotros recibir a uno de nuestros valiosos miembros de IHG One Rewards nivel Silver Elite. Apreciamos que mantenga las propiedades de IHG Hotels & Resorts como su opción preferida para sus necesidades de viaje, lo que nos demuestra su confianza y lealtad hacia nuestras marcas. Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que su estancia en nuestro Holiday Inn Express Greenville - Taylors ha sido distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Torchbearer Award Winning Hotel The Holiday Inn Express & Suites in Wheeling, West Virginia is conveniently located off I-70 at Exit 10 Cabela Drive and close access to many delicious restaurants like The Texas Roadhouse, Cheddars, Primanti Brothers, Quaker Steak and Lube, and Chick-fil-A to name a few. We are located at The Highlands and just minutes from WesBanco Arena home of the Wheeling Nailers and also very close proximity to the Wheeling Hospital . During the Holiday Season, people from all around come to enjoy the Wheeling’s famous Festival of Lights which is a very popular event. Located just minutes away is Wheeling Island Casino where you can enjoy a gambling night of fun! Our guests will enjoy many of our on-site amenities and accommodations including a variety of room types, an indoor heated pool and hot tub, on-site laundry, complimentary Wi-Fi and our new Express Start Breakfast! Each of our rooms contains a Keurig, microwave, and refrigerator along with very comfortable beds!
 
Overall
2 out of 5
2 out of 5
Clean hotel extremely disappointing experience with staff
By Traveler
The only good part hotel rooms were clean but they flat out denied saying they have available one bed room but couldn’t switch or upgrade because I booked on points. In that case they either donot understand partner program and should not be part of. The main light was not working properly and they had no one to look into or shift me my room again because of points. I am platinum honors in this chain of IHG
Customer avatar
Posted by
onApril 4, 2025
Hi Traveler,
Thank you for your loyalty to IHG One Rewards as a Platinum Elite member and for choosing to stay at Holiday Inn Express & Suites Wheeling.
We are committed to providing a seamless hotel experience. I am sorry to hear about the concern you encountered. I shared your feedback with our hotel management, and I am confident they will take the appropriate steps to improve our services.
We look forward to welcoming you again and making your next stay great.
Best regards, 
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
A stylish Edinburgh hotel next to Edinburgh Zoo, with an indoor pool and a fitness centre Near the M8 motorway, Holiday Inn® Edinburgh hotel is handy for the city centre and all its attractions. You can take a tour of the 16th-century, antique-furnished rooms at Holyrood Palace , official Scottish residence of the Queen, just a 20-minute bus ride from the hotel, or cheer on a game at Murrayfield Stadium , which hosts Scotland's rugby union home matches. The high street shops of the modern Gyle Shopping Centre are 10 minutes away by bus, from the stop just outside the hotel. Haymarket train station, also a short bus ride away, is served by trains across Scotland and the north of England. Here for work? You're a 10-minute drive from Edinburgh Park–based companies, or you can host meetings at the hotel in 14 flexible conference spaces with panoramic views. At this hotel you can enjoy: - Free WiFi - Limited free on-site parking - 24-hour room service - Kids stay and eat free Each welcoming room has a flat-screen TV and a pillow menu. Look forward to an invigorating power shower in the morning, or get energised with a visit to the well-equipped fitness room or indoor pool . Relax at day's end in the spa or sauna , then dine on European cuisine in the hotel's casual restaurant and chat over drinks in the relaxed lounge bar .
 
Overall
2 out of 5
2 out of 5
Stay at Holiday Inn Corstorphine Rd. Edinburgh. 17 03 25
By Flying Scot from Argyll
I began to write a review and was cut off because of the length of my comments. I'll now shorten my observations. We complained that on two occasions the beds were not properly made, photos left at reception. Poor quality shower leaked at shower head spewing water all over place, Mirror steamed up making it difficult to shave. Skirting boards in toilet blackened and required replacing as they looked damaged and dirty. Cable on hair drier not long enough to reach mirror - my wife not happy. No tea-spoons provided for coffee making on first morning - had to leave a note. Curtains very difficult to close. Power points for recharging phones etc. on awkward floor level - usually at desk level. This was room 130 which we were allocated on arrival. My wife and I have stayed at this hotel and several of your other hotels for over 20 years and have always been satisfied with the high standards. This time I'm afraid we were most disappointed
Customer avatar
Posted by
onApril 4, 2025
Hi Connie, 
Thank you for being an IHG One Rewards member and for choosing to stay at the Holiday Inn Edinburgh on your visit. 
We strive to offer a seamless experience. I’m sorry to hear about the concern you encountered during your stay. I forwarded your feedback to our hotel management, and I trust they will implement the necessary improvements to elevate our guest experience. 
We look forward to welcoming you again in the future.
Kind regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.