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    February 14, 2017
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    April 5, 2025
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Corporate's Review Comments
 
You'll receive a warm welcome when you choose Holiday Inn Express West Acres in Fargo. We have a terrific location that offers everything you need to "Stay Smart" with us. We're located off of I-29 and within minutes of Sanford Medical Center, Hector International Airport (FAR) and NDSU. You'll also love that we are across the street from Fargo's premier shopping & dining destination, the West Acres shopping center. Business trips are productive when you take advantage of our complimentary high-speed wireless internet and a 24-hour Business Center. You'll be close to the Red River Zoo, Fargodome, and Red River Valley Fair when you stay with us. Our hotel's spacious Deluxe Kings are equipped with in-room refrigerators & Keurig coffee makers. We offer a complimentary hot breakfast including our signature cinnamon rolls, pancake maker, cereal, and of course fresh eggs every day! We have a fitness center, pool area, and even sundries shop to ensure you have everything you might need. Our contemporary room design including a flat screen TV, Dove personal care products and Keurig coffee makers. At the core of the Holiday Inn Express experience is our service, we strive to give you an unmatched standard of excellence. See for yourself how we make you feel right at home.
 
Overall
3 out of 5
3 out of 5
Hot tub under construction not operating
By T&K adventures from North dakota
Every place should include operations or construction and its not professional to have things listed functional when they are in fact not!!!!
Customer avatar
Posted by
onApril 4, 2025
Hi T&K Adventures, 
Thank you for your loyalty to IHG One Rewards and for choosing to stay at the Holiday Inn Express Fargo-West Acres.
We are committed to providing a seamless hotel experience. I am sorry to hear about the concern you encountered. I shared your feedback with our hotel management, and I am confident they will take the appropriate steps to improve our services.
We look forward to welcoming you again for a better stay.
Best regards,
Allen Q. 
Case Manager 
IHG Hotels & Resorts Service 
0points
0of 0voted this comment as helpful.
 
Step into a relaxing and restful space at our Atwell Suites Kansas City Airport hotel, where every feature is thoughtfully designed for working, socializing, or unwinding. Our hotel in Kansas City, MO, is just a five-minute drive from the airport, and we’ll provide transportation for free—no matter what time of day or night. Whether you’re here for work, play, or everything in between, we offer easy access to local attractions. The KCI Expo Center is a quick two-minute walk from our hotel. On your afternoons off, enjoy the Zona Rosa Town Center, an open-air, mixed-use shopping center. Kansas City’s best restaurants, shops, and golf courses are minutes away. Our spacious suites are designed for both rest and productivity. You’ll find a comfortable bed and well-appointed workspaces, ensuring a perfect balance for work and relaxation. Each suite includes a spacious closet, microwave, mini-fridge, wet bar, and coffee maker—everything you need for a home-like experience. Plus, enjoy a cozy lounge area, perfect for unwinding after a busy day.
 
Overall
5 out of 5
5 out of 5
Beautiful property
By Txtravel from Texas
Service was great. Beautiful and comfortable hotel.Close to airport.
Customer avatar
Posted by
onApril 4, 2025
HI,
We're thrilled to hear that you enjoyed your stay and found our location convenient. Your positive feedback about our service and facilities is greatly appreciated. Thank you for choosing us and we look forward to welcoming you back in the future.
- The Staff at Atwell Suites Kansas City Airport
0points
0of 0voted this comment as helpful.
 
Experience Warm Hospitality at our Hotel in Stone Oak San Antonio The ideal location for both business and leisure travelers. All guests enjoy a contemporary modern appeal from the moment you step in offering the true "home away from home" experience. The hotel is ideally located near the Ridgeway Business Center and Concord Park boasting companies such as Marathon Petroleum, EOG Resources, Esri, Baker Hughes, Schlumberger, Microsoft, Clear Channel Communications, JP Morgan Chase Regional Operations Center and iHeart Radio just to name a few. North Central Baptist Hospital, Baptist Children's Hospital and Methodist Hospital Stone Oak are within 2 miles of the hotel. Guests will enjoy full menu options for breakfast or dinner in Kem's Restaurant. Enjoy beverages in our relaxing atmosphere bar or rejuvenate in our indoor heated pool. We are located an easy 8 miles from San Antonio International Airport and 15 miles from the historic Alamo and downtown River Walk. Attractions such as Six Flags Fiesta Texas, SeaWorld, Schlitterbaun Water Park, TPC San Antonio Golf and Shops at La Cantera are easily accessible. You'll see just how friendly our entire staff can be when you choose the Holiday Inn N. Stone Oak Area making your stay genuine and a memorable experience.
 
Overall
3 out of 5
3 out of 5
Bathroom Soap
By Don22 from Texas
I always enjoy staying at this Holiday Inn when my work travels bring me to San Antonio. Unfortunately during this stay, there was no bar soap for the bathroom sink or shower. Front desk said they were waiting on soap to arrive and they gave me shampoo to use. When checking out next morning, soap still didn't arrive. Hopefully my next visit they have bar soap.
Customer avatar
Posted by
onApril 4, 2025
Hi Don22, 
Thank you for being an IHG One Rewards member and for choosing to stay at the Holiday Inn San Antonio North - Stone Oak Area.
We are committed to providing quality essentials. I am sorry to hear about the concern you encountered. I shared your comments with our hotel management, and I trust they will work diligently to enhance our service standards.
We appreciate your business and look forward to your next stay.
Best regards,
Allen Q. 
Case Manager 
IHG Hotels & Resorts Service 
0points
0of 0voted this comment as helpful.
 
Our newly renovated hotel is situated in the heart of Cajun Country. Lafayette boasts a rich history, diverse cultures and unique food. Whether you're visiting our vibrant city for business or pleasure, the newly renovated Holiday Inn Express® Hotel & Suites Lafayette can help you make the most of your trip to southern Louisiana. We are just minutes from the area's top companies, including Chevron, BP, Wood Group and Petroleum Coordinators, making us an ideal choice for business trips. Looking for event space in Lafayette, Louisiana? Our hotel's staff can plan a flawless meeting in either our boardroom or conference room. As a guest, you'll also enjoy great amenities like a 24-hour business center and free Wi-Fi access. From college football to music and food festivals, you'll find plenty to do in Lafayette, Louisiana, and our hotel's in the center of it all! Experience the city's unique culture at Vermilionville and the Acadian Village or visit the nearby Cajundome, which plays host to an array of events. And if you're looking to do some shopping during your trip to Lafayette, LA, our hotel is just a mile from the Mall of Acadiana. We have all the services and amenities you need for a carefree trip. You can start your day with a hot breakfast from the free Express Start breakfast bar. We also have an outdoor pool and fitness center. Our dedicated staff looks forward to serving you during your stay at our Lafayette, LA hotel.
 
Overall
3 out of 5
3 out of 5
Could have been better
By Mo0393 from Pineville, LA
Nice location, great breakfast, but the rude staff was a turn away. Probably will go to a different location next time.
Customer avatar
Posted by
onApril 4, 2025
Hi Mo0393,
Thank you for being an IHG One Rewards member and for choosing to stay at the Holiday Inn Express Lafayette to celebrate your birthday vacation.
We are delighted to know you enjoyed our convenient location and the great breakfast during your stay. I’m very sorry to hear about your experience with our staff. I’ve shared your comments with our hotel management, and I am confident they will take proactive measures to refine our hospitality services.
We look forward to welcoming you again for a better experience in the future.
Kind regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express® & Suites Toluca Airport Area Enjoy a pleasant stay with us whether your visit to this City is for business or pleasure. Holiday Inn Express® & Suites Toluca Airport Area has a privileged location just 6 km away from the Toluca International Airport, at the entrance to the most important industrial area of ​​the City, among the most prominent are: The Lerma Industrial Park, Ziporex 3 Industrial Park, El Coecillo Industrial Park, 10 km from the Toluca 2000 park, very close to important companies such as Macro Cedis LALA, Magneti Marelli, Hitachi, Adient, Barcel, Texen, Grupo Industrial Miro , Mahle, Kiriu, Komatsu, Aerobal, Autoliv, Bimbo and Vidrio Formas just to mention a few, while noting the proximity to the Chrysler, Nissan and General Motors assembly plants Just a few steps away from the property is located the Plaza Sendero shopping center that has a supermarket, restaurants, fast food area, cinemas and boutiques. During your free time, go downtown and visit the museums and local attractions such as the Cosmovitral Botanical Garden and the Bicentennial Metropolitan Park. Keep up your exercise routine at the gym. Enjoy the pool on those hot days. Includes a hot breakfast buffet that includes eggs, bacon or sausage, and a variety of continental breakfast items.
 
Overall
3 out of 5
3 out of 5
Bajo la calidad de Holiday Inn
By Aguila 33 from Mexico
En el lobby no hay aire acondicionado, se sentía calor en las áreas comunes del hotel.
El desayuno muy mal preparado, los huevos fritos me los dieron en una presentación tipo revueltos, pegados , quemados.
Ya no hay amenidades de baño como cepillo de dientes, peine, pasta dentarla, etc.
Realmente un hotel de paso presenta mejores amenidades.
Customer avatar
Posted by
onApril 4, 2025
Buen día Aguila 33,
Gracias por compartir estos comentarios sobre su estadía. Apreciamos que haya elegido nuestro Holiday Inn Express Toluca Zona Aeropuerto para sus necesidades de viaje y siga prefiriendo a IHG Hotels and Resorts.
Nuestro objetivo siempre ha sido brindarles a nuestros huéspedes el mejor servicio de hospitalidad y comprendemos que en esta ocasión su estancia fue distinta.
Sus comentarios han sido compartidos con la gerencia del hotel para tener una retroalimentación adecuada; le agradecemos que nos lo haya informado y así evitar una situación similar en próximas estancias.
Esperamos seguir siendo su opción predilecta en futuros viajes y darle el valor adecuado a su experiencia.
Atentamente,
Lilibeth M.
Case Manager
IHG Hotels and Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy a fascinating holiday experience with the unique beauty of the Mediterranean Sea. We invite you to the world-renowned Konyaalti Beach surrounded by the deep blue sea and the Taurus Mountains. You can enjoy peace in the hot summer months while you swim on the clean beaches of the unique Konyaalti Beach with a blue flag. As soon as you arrive to Crowne Plaza Antalya, the smiling and professional teams will be ready to welcome you and help you have a great holiday. You can also view the matchless landscape of Antalya using the Tunektepe Aerial Tramway next to the hotel. You can watch the sunset and the Beydag Mountains on the terrace of the Neapolis Fine Dining on the 10th floor. Only 23 kilometers away from the airport, you can easily reach the hotel and discover the narrow streets of the ancient city where you can see historical monuments with a 15-minute drive. Charming everyone who loves to do sports anytime they want, Crowne Plaza Antalya offers a wide range of choices with indoor and outdoor swimming pools, gyms furnished with sports equipment, and 7 kilometers of beach and running track lying right before the hotel. The resting pool, Turkish bath and Finnish sauna in the SPA center will help you refresh yourself and relax your soul. The hotel has a car park area, and you can apply to the valet services offered by the hotel. Invite your friends to the meeting rooms in Crowne Plaza Antalya.
 
Overall
3 out of 5
3 out of 5
Quality staff made this holiday a Great Experience
By JB1961 from Uppingham uk
I decided to take this short break to enable me to rest and recharge my batteries with aome winter sunshine. On arrival I was greated by Göksel. Very friendly and attentive. Thank me for being Diamond elite etc.. Check in was quick and easy. This is what I needed as very tired after travel. I was shown to my room by Firat. He showed me efficiently and politely everything I need to know about my room. The following morning I went down for a lovely breakfast. I didn't have the best sleep due to the room was uncomfortably warm. I mentioned this to the reception staff and they explained that system would have switch the whole hotel from heating ro cooling. I accepted this. But did feel that this was totally due to financial reasons made by hotel management. No one would have the heating on with the rooms approaching 30 degrees. If they switched to cooling then many would have their aircon on which would use electricity 🤔.
But want to concentrate on the wonderful staff. In Guest Services was Rim. She tried to help but nothing could be done. But everyday I saw in the Reception area she would enquire if I was Ok. All the staff mentioned are a credit to the hotel. Always friendly and helpful. They made my stay special. 😍
Customer avatar
Posted by
onApril 4, 2025
Hi JB1961,
Thank you for your continued loyalty to IHG One Rewards as a Diamond Elite member, and for choosing to stay at the Crowne Plaza Hotels & Resorts Antalya for the holiday.
It's wonderful to hear that Göksel, Rim, and the rest of our team made your stay special with their attentive service. I'm sorry to hear about the concerns you encountered. I’ve shared your feedback with hotel management, and I trust they will implement the necessary improvements to elevate our guest experience.
We look forward to welcoming you back for an even more enjoyable experience.
Best regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Express & Suites Corpus Christi (North) - Your Perfect Destination for a Memorable Stay! Experience the true essence of Corpus Christi hospitality at our award-winning Holiday Inn Express & Suites hotel. Conveniently located in the heart of Corpus Christi, Texas, our hotel offers a prime location for both business and leisure travelers. With our commitment to exceptional service and top-notch amenities, we guarantee a comfortable and unforgettable stay. Relax and unwind in our spacious and well-appointed guest rooms and suites. Wake up refreshed and start your day right with our complimentary hot breakfast buffet, featuring a variety of delicious options to suit every taste. Our hotel is located just minutes away from popular attractions such as the Corpus Christi Bayfront, Texas State Aquarium, USS Lexington Museum, and North Beach. Whether you're here for business meetings, family vacations, or exploring the city's cultural treasures, our hotel's central location ensures you're never far from the action. We are located near several major corporations, making it an ideal choice for business travelers. Within close proximity, you'll find headquarters and offices of prominent companies such as ExxonMobil, Citgo, Valero Energy, Flint Hills Resources, and Occidental Petroleum. Whether you're attending a meeting, conducting business, or seeking corporate accommodations, our hotel offers a convenient base for your activities.
 
Overall
3 out of 5
3 out of 5
Needs major updating
By Kenny from Texas
This review is not a song on the hotel, but more of an awareness and what to expect when staying at this hotel. This hotel seemed nice with the online pictures. First off, we had a towel that was dirty. The shower stall had a lot of rust and mold around the bottom of it. The refrigerator was not stable. It was not balanced. The body-wash AND the hand soap dispensers were empty. Luckily we brought some with us. You only get 1 roll of tissue paper, 2 towels and washcloths. Most hotels, especially at an IHG, they have at least 2 rolls of tissue paper and extra towels and washcloths in the room already. The walls are thin, so we heard doors slamming and people talking. The elevator needs a serious update. It was extremely slow going up to the floors. The tiles in the elevator floor were broke. When we stepped on them, they would move. The breakfast options were very good. The front desk staff were very courteous and friendly. The entrance when coming in was clean and looked very inviting. It is very close off of the main road. Very close to shopping.
Customer avatar
Posted by
onApril 4, 2025
Hi Kenny,
Thank you for being an IHG One Rewards Silver Elite member and choosing to stay at Holiday Inn Express Corpus Christi (North).
I’m pleased to hear that you enjoyed our convenient location, good breakfast options, and courteous staff, and I am sorry for the concerns you encountered. I’ve shared your comments with our hotel management team, and I am confident they will take proactive measures to refine our hospitality services.
We look forward to your future visits.
Kind regards,
Allen Q.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Indianapolis Hotel's Guests Prefer Excellence You'll love this hotel's accommodations in Castleton , Indiana, just a short drive from downtown Indianapolis and conveniently situated off of I-69 and I-465. We have everything you need for one night or an extended stay. Escape the busy city center and relax at the Candlewood Suites® Hotel Indianapolis. If you are doing business around the hotel's location near Indianapolis, our amenities ensure that you are prepared for that big meeting. The Business Center is open 24 hours and includes two guest computers and free printing and fax services. You'll also enjoy a quick commute to area businesses within minutes of the hotel's location in Castleton. Indiana is home to many attractions, from the stunning and scenic acres of Fort Harrison State Park to the amazing critters of the Indiana Zoo . There's something for everyone in the family! With convenient access to I-465, you'll find the best of Indianapolis is at your fingertips. Our hotel's address near Indianapolis businesses and leisure activities is ideal no matter your travel plans. Stay relaxed at the indoor pool and hot tub , or make use of the gazebo grills . You can keep up your exercise routine in the 24-hour Fitness Center, and you can stay connected to work and friends via the hotel-wide free Wi-Fi access. We hope you "Consider Us Home" during your next stay at our hotel in Castleton!
 
Overall
1 out of 5
1 out of 5
Disappointed
By KimC7409 from Monroe, MI
I was very disappointed in our stay at this location. There was many issues that I have already done a review on. Issues that were brought to the front desk were not taken care of. Many issues in room. Would not recommend location.
Customer avatar
Posted by
onApril 4, 2025
Hi KimC7409,
We appreciate you for choosing to stay at the Candlewood Suites Indianapolis and thank you for being a valued IHG One Rewards member since 2019.
We strive to make your stay convenient, relaxing, and comfortable. I'm sorry to learn about your experience during your recent stay. I have shared your feedback with the hotel's management, and I have emailed you to discuss this further. I hope you can read it when you have the time.
Your business with IHG Hotels and Resorts is appreciated. I hope you stay with us again.
Best regards,
Lovely D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
See the Heart of Dallas from Our Mesquite, Texas Hotel Located near Dallas, TX, the Holiday Inn Express® Mesquite hotel is perfect for seeing the best Texas has to offer. We're just off I-635, making it easy to get around the city from our hotel's property. Situated near Dallas, TX, Mesquite is home to major companies and the Mesquite Convention Center. Corporate patrons enjoy using our business center and the 600-sq-ft meeting room, which comes with projectors, screens, a podium, flip-charts, FREE Wi-Fi access and seating for up to 30 guests. Since we're located in Mesquite, Texas, our hotel is near many great Dallas, TX attractions. The SuperPages.com Center and Cotton Bowl are only eight miles away, while downtown Dallas is just 10 miles. In addition, the Dallas Arboretum and Botanical Garden and Dallas Chamber Orchestra are seven miles away and the Mesquite Championship Rodeo is just across the street from us. Don't miss out on all there is to see for our hotel's guests. We're near Dallas, TX, which means we offer a great location in addition to our amenities. You can take a dip in the, heated pool and whirlpool or workout in the 24-hour fitness center. Meet up with friends or make new ones on our outdoor patio, and don't forget to join us for the free, hot Express Start breakfast bar, too.
 
Overall
1 out of 5
1 out of 5
Not a romantic night
By Texas tommy from Houston
Service was great they had was poor what's not promised what we requested
Customer avatar
Posted by
onApril 4, 2025
Hi Texas tommy,
Thank you for choosing to stay at the Holiday Inn Express Mesquite and for being a valued IHG One Rewards member.
Our hotel is committed to providing an efficient stay, focusing on the features that matter most to you. I am sorry to learn that we did not meet your expectations. I’ve shared your feedback with our hotel management and emailed you to discuss this further. I hope you can read it when you have the time.
We hope that your next stay with us will be an improvement over the last.
Best regards,
Lovely D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy Hotel's Ideal Location in Port Allen, Louisiana Treat yourself to a comfortable and convenient stay at the Holiday Inn Express® Port Allen hotel. Whether you're here for business or leisure, our location off I-10 and in close proximity to downtown Baton Rouge and the Mississippi River provides quick and easy access to all you need while in Port Allen. Hotel guests save time thanks to our location just minutes from companies like ExxonMobil Pipeline, Dow Chemical, Placid Refinery, state government offices and Blue Cross Blue Shield of Louisiana. In addition, our 1,064-sq-ft meeting room with audio/visual equipment, catering services and helpful meeting professionals can accommodate up to 50 of your guests. From sightseeing at the Mississippi River Outlook to trying your luck at Belle of Baton Rouge or Hollywood Casinos, you'll find that activities abound near our hotel's address in Port Allen. You can drive to downtown Baton Rouge to tour historic homes and buildings or to cheer for the Tigers at an LSU football game. Here at our Port Allen hotel, we want your trip to be unforgettable, which is why we offer quality amenities, including an indoor, heated pool, free high-speed, wireless Internet access and an expanded and well-equipped Fitness Center. Also, be sure to start each morning with the free Express Start Breakfast Bar, which features hot items. Our Port Allen hotel staff looks forward to your next visit!
 
Overall
1 out of 5
1 out of 5
Dirty facility and unprofessional, unfriendly staff
By No Name from Louisiana
Very disappointed in our stay at this Port Allen, Louisiana holiday inn express. Compared to other Holiday Express and IHG facilities this place fell very short. Staff unprofessional and unfriendly. Entire facility in need of cleaning. I was asked to change rooms (not my request, theirs) and was charged for the room change. Desk clerk was unable to provide receipt upon my check out. Really needs to be removed from IHG umbrella.
Customer avatar
Posted by
onApril 4, 2025
Hi Valued Guest,
We appreciate you staying at the Holiday Inn Express Baton Rouge -Port Allen and for being a member of our IHG One Rewards program.
We strive to provide a friendly service and modern facilities, and I'm sorry that we've missed the mark. We value your feedback and will share your comments with our hotel management team. I have also emailed you to discuss this further, and I hope you can take a moment to read it.
We look forward to welcoming you back for future stays.
Best regards,
Lovely D.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.