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    February 14, 2017
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Corporate's Review Comments
 
Located in the second largest city in New Mexico, the Staybridge Suites® Las Cruces hotel offers all the comforts of home, as well as a convenient location. A top choice for Las Cruces, NM lodging, this hotel provides easy access to top area attractions and businesses, as well as a comfortable, well-equipped suite to call home. The hotel's property in Las Cruces, NM is convenient to many business destinations, including Mountainview Regional and Memorial Medical Centers, White Sands Missile Range and Holloman Air Force Base. Nearby Sonoma Ranch Golf Course is great for outdoor events, however if you prefer an indoor location, the hotel has 1,171 square feet of event space. One of the only all suite hotels in Las Cruces, NM, this hotel is also a wonderful choice for leisure travelers. New Mexico State University is only a 10-minute drive on I-25. Outdoor enthusiasts and history buffs enjoy exploring the surrounding countryside and visiting nearby Old Mesilla. Guests searching for Las Cruces, NM lodging have plenty of great reasons to choose this hotel. An on-site Internet cafe offers a comfortable place to relax and meet friends, and a theater room is available for movies or other events. Enjoy free perks like high-speed, wireless Internet access and guest laundry facilities, and the free breakfast bar is the perfect way to start the day. Begin planning your Las Cruces trip today!
 
Overall
1 out of 5
1 out of 5
Not a secure location
By Colby
The back door doesn’t latch, so anyone can enter, even without a keycard. That back door is also not monitored, and my car was broken into. Upon checkout and letting the front desk know of the break in and door problems, I was dismissed with the usual “thanks for choosing to stay with us.” I get the front desk staff has no real control over the situation. To feel unsafe with the door, and then violated with no recourse in an unmonitored parking lot - I would not recommend staying here.
Customer avatar
Posted by
onApril 17, 2025
Hello Colby,
Thank you for being a valued Diamond Elite member of IHG One Rewards and for choosing to stay at our Staybridge Suites Las Cruces.
We love our guests to feel at ease and home. I’m sorry to hear about your experience. I have sent you a private message to discuss your experience further.
Your business with IHG Hotels and Resorts is appreciated.
Yours in hospitality,
Jega S.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Extended-stay hotel in Midtown Atlanta Suites Hospitality and cleanliness are guaranteed at the Staybridge Suites Midtown Atlanta hotel. We are committed to cleanliness and open to answering any questions you have about our cleaning procedures. Our spacious suites include full kitchens, flexible workspace, and living area along with all the standard Staybridge Suites services. Perfect for social distancing. With a MARTA transit station steps from the hotel and close highway access, traveling to and from Atlanta’s Hartsfield-Jackson International Airport is quick and easy. Our proximity to local corporate offices such as Norfolk Southern, Honeywell, Southern Company, Coca-Cola Headquarters, and Google ensure your stay is productive. Leisure guests enjoy the benefit of staying in the center of world-famous attractions such as The Georgia Aquarium, Mercedes-Benz Stadium, World of Coca-Cola Museum, CNN Tour, State Farm Arena, The Fox Theatre, and much more. Our hotel is also near parks and many outdoor activities. Whatever brings you to Atlanta, we look forward to having you stay with us.
 
Overall
1 out of 5
1 out of 5
Poor Customer Service to Loyal Members
By Jan C from North Carolina
After traveling 7 hours with a 9 yr old & 4 yr old and proceeded to check in and get told that your accommodations are no longer available. Then to ask for the Manager on duty and get told there is not one available. Then called IHG and presented my case and get told that a manager would return my call and never received a call after making that same call 5 different times & days. I was very annoyed. Then I called back to the front desk at the hotel and was told I was given 5000 points for not having my refrigerator & microwave delivered to my room as promised at check in, was a slap in the face. I feel as though my first night should have been free being they were the ones to screw up my reservation accommodations. And having to make 5 different t calls to all of theses different Client Services managers to be told that they were giving the manager at the hotel property a chance to make things right with me that never took place. And at check out I asked for a manager again and the front desk person kept going to the back to speak with someone and finally returned to tell me that they were crediting my card 60.00 and gave me a food voucher for 4 people for the same day that I was checking out and we had already eaten breakfast. What another slap in the face. And I still never laid eyes on the manager. I don’t feel my incurred problems we’re properly rectified. I would not recommend this customer service crew to any one. And no Definitely not this particular hotel!
Customer avatar
Posted by
onApril 17, 2025
Hi Jan C,
Thank you for staying and sharing your experience at our Staybridge Suites Atlanta - Midtown during your grandson's spring break. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry we've missed the mark. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to address this accordingly. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Our Ontario California hotel offers Free Wi-Fi, Free parking, an outdoor heated pool, hot tub, gym, and 24/7 Business Center. Less than a block from the Ontario Convention Center, the Holiday Inn Ontario Airport is also only 6 minutes from the Ontario International Airport (ONT). Go shopping at Ontario Mills with more than 200 stores and restaurants or pay a visit to Ontario's oldest existing business, the Graber Olive House, home of the renowned Graber olives. Catch a local sporting event or concert at the Toyota Arena/Citizens Business Bank Arena with friends or take the family to the Cucamonga-Guasti Regional Park with over 150 acres of recreational activities. All less than 10 minutes from our Ontario hotel. After a day of exploring, relax and unwind in our rooms featuring a flat screen TV, mini fridge, microwave, and Keurig coffee maker. Additionally, our hotel boasts 5,000 sq. ft. of flexible meeting and banquet space with full-service catering and AV rentals for your next event, big or small.
 
Overall
1 out of 5
1 out of 5
Horrible stay .
By Nathan from ONTARIO
Half inch gap in the middle of window. Freezing all night. Toilet running nonstop. Informed GM. Made me feel like it was my fault. Asked for a refund and was told no.
Customer avatar
Posted by
onApril 17, 2025
Hi Nathan,
Thank you for staying at Holiday Inn Ontario Airport and for sharing your experience. We appreciate you for choosing IHG® Hotels & Resorts as your travel partner.
We work hard to provide our guests with a memorable experience, and I am sorry for what happened during your visit. Your concern has been documented and shared with the hotel management as a reference for improvement. I have also sent you a private message to extend our apologies.
Again, thanks for staying with us. We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Enjoy our Huntsville, TX Hotel's First-Rate Accommodations One of the oldest cities in the Lone Star State, Huntsville is home to a number of businesses and attractions, and it's the type of place that proudly exemplifies the hospitality of "small-town Texas." If you're visiting, "Stay Smart" with us at the Holiday Inn Express® Hotel & Suites Huntsville , which is conveniently located off I-45 and just 70 miles from Houston. For our corporate guests, our accommodations come well-equipped with a number of great amenities like complimentary high-speed Internet access and a 24-hour Business Center with copy, fax, e-mail and print services. Also, be sure to reserve our 1,140-sq ft meeting room for your next event. Leisure travelers taking advantage of our Huntsville accommodations appreciate the convenient access to the Sam Houston National Forest, the Huntsville Prison Museum, and the Veterans Museum of Texas. Those who enjoy the outdoors can go hiking, biking, or fishing at scenic Huntsville State Park or take scuba lessons at the Blue Lagoon Scuba Park. Our hotel's extra features make for an unforgettable experience for our guests. Relax by the indoor pool or burn off a few extra calories in the well-equipped Fitness Center. Before a day at the office, don't forget to stop in and grab a wonderful breakfast and one of our signature cinnamon rolls plus a cup of 100% Arabica bean coffee for the perfect start to your day.
 
Overall
1 out of 5
1 out of 5
Sad to see property go so far down in quality.
By Grace from New Jersey
Hotel has such potential with large rooms. However, furnishing are old and stained. Carpets appear dirty. Foul smelling, like cheap products, not a fresh clean smell. Room never serviced over a 4 night stay.
The front desk staff was friendly and acknowledged rewards membership. The breakfast area offered many options to choose from and was kept clean and stocked.
The problem is the property is run down clearly the ownership does not care.
After many years of staying here twice a year to visit family in the area we will not stay here again.
Customer avatar
Posted by
onApril 17, 2025
Hi Grace,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Huntsville during your family visit. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
At the Holiday Inn Express Philadelphia Airport in Essington, PA our courtesy shuttle will take you to the only hotel on the Delaware River waterfront. Explore the attractions, restaurants, and entertainment of downtown Philadelphia. Don’t miss the historic sites, including the Liberty Bell, Independence Hall, National Constitution Center and Betsy Ross House. Also, discover the Old City District, where you will experience the best shopping, dining and culture. If you’re a sports fan, the hotel is minutes from the Philadelphia Sports Complex, including Lincoln Financial Field, Wells Fargo Center, and Citizens Bank Park. The PPL Park, which hosts our Philadelphia Union Soccer Team, is only 5 miles away but be sure to stop off at our fabulous Harrah’s casino and racetrack. For our business clientele, we are located close to Boeing, UPS, Sunoco, Philadelphia Navy Yard, and the airlines serving the Philadelphia International Airport. After a long day, enjoy the scenery from our outdoor terrace, or keep up with your workout routine in our fitness room. Jumpstart your day with our Express Start breakfast, serving your favorite hot breakfast selections and hot cinnamon rolls.
 
Overall
1 out of 5
1 out of 5
Nasty and overpriced but close to PHL airport
By Tee2025 from USA
This is undoubtedly the worst holiday inn express I’ve stayed at anywhere in the world. It’s filthy, outdated, stains everywhere, smells bad, has burn markets in the carpet and more. The parking situation is awful and the parking lot is riddled with pot holes, debris, and a poor layout. The east side of the building is absurdly close to the shady hotel next door with a direct line of sight into rooms. Especially for the price, this place is absolutely awful - disgusting. I would never let my friends or family stay here.
Customer avatar
Posted by
onApril 17, 2025
Hi Tee2025,
Thank you for staying and sharing your experience at our Holiday Inn Express Philadelphia Airport during your business trip. We appreciate you for being one of our IHG One Rewards Gold Elite members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
voco® Lythe Hill Hotel & Spa is a historic country house hotel set in 22 acres of picturesque countryside. Whilst you’re here, relax and unwind at voco® Lythe Hill Hotel & Spa with one of our [ comfort zone ] treatments, or rejuvenate your senses in our leisure facilities. Where corporate meets country! Whether you're simply looking for a venue to host a business meeting or are wishing to impress your guests, we have everything you need and more, voco® Lythe Hill Hotel & Spa is always a great choice for your conference, meeting, team building and away days. The hotel is located just an hour from central London, 35 miles from Gatwick airport (LGW) and 10 minutes off the A3 motorway. Haslemere train station is 1.5 miles away, with frequent trains to London and Portsmouth.
 
Overall
3 out of 5
3 out of 5
No Alcohol!
By Aitch from Sussex
Liquor license not renewed so no sparkle with afternoon tea. Sandwiches and cakes lovely though.
Sauna closed for refurbishment at spa. Pool warm and sundeck lovely. Tranquil countryside setting with well landscaped gardens. Room clean and tidy but freezing on arrival. Plenty of towels and complimentary products. Bed super comfy and luscious pillows. Noisy door slamming late at night and early morning.
Customer avatar
Posted by
onApril 17, 2025
Hi Aitch,
Thank you for choosing to stay at our voco Lythe Hill Hotel & Spa during your Mother's Day celebration. We appreciate your business as one of our valued guests.
Our hotel is known for providing enjoyable travel for all. While we are glad you found our pool and bed to your liking, I am sorry about what happened. We value your feedback, and we'll use it to monitor and improve our hospitality services.
Thank you again for making us part of your weekend. We hope to provide you with better service on your next visit.
Safe travels,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Guests Enjoy Chatham Hotel's Historic Surroundings. In the southern region of Ontario and near the United States-Canada border, the Holiday Inn Express® Chatham South hotel's address in Chatham, Ontario is pet friendly and ideal for every traveler. Surrounded by majestic conservation areas teeming with wildlife, the location provides both beauty and convenience for visitors. Business travelers are well accommodated here in Chatham, Ontario. The hotel's patrons enjoy proximity to downtown Chatham and a number of companies like Entegrus, Greenfield Ethanol, TekSavvy, Autoliv and MSSC. Highway 401 is located nearby and provides guests with an easy way to commute to business destinations in the area around Chatham, Ontario. The hotel's leisure visitors enjoy a number of entertainment opportunities, as well. The St. Clair Capitol Theatre allows guests to enjoy live shows in an historic setting. Patrons can visit Uncle Tom's Cabin or the Buxton National Historic Site & Museum to learn about the struggle of African Americans to overcome adversity. The conservation areas in Erieau also provide breathtaking scenery and excellent outdoor activities. The Holiday Inn Express® Hotel & Suites Chatham includes both a Business Center and Fitness Center for more convenience. The indoor pool is a great place to relax after using free Wi-Fi access to catch up on email. Located right next door to the new Chatham Kent John D. Bradley convention Center.
 
Overall
1 out of 5
1 out of 5
Disgusting
By Scoops from Sudbury
I’ve stayed at many Holiday Inn Express locations and have always had positive experiences—until now. This hotel was by far the worst I’ve ever encountered.
When we checked into our first room, I immediately noticed what appeared to be a bodily fluid stain on the bedskirt. The carpet had crumbs all over the floor, and the hallways reeked of marijuana. I went to the front desk and requested a room change, hoping it was just a one-off.
We were moved to Room 302, and unfortunately, it was just as bad—if not worse. The hallway leading to the room was filthy, with stained walls and an old microwave sitting right on the floor outside our door. The room smelled terrible, the couch was stained, and when I pulled back the comforter, the sheets had yellow stains. At that point, I’d had enough.
I went straight to the front desk and told the staff that I wanted out. I expressed that I had never seen a hotel in such poor condition—especially not for $180 a night. This location is absolutely not reflective of the Holiday Inn Express standard.
I understand renovations are supposedly underway, but that’s no excuse for the level of filth on every floor. Either shut down during renovations or significantly reduce your nightly rate to reflect the reality of the stay.
Customer avatar
Posted by
onApril 17, 2025
Hi Scoops,
Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Chatham South during the hockey game. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn Savannah Historic District! In the heart of the Savannah Historic District just a short stroll from River Street , our downtown Savannah, GA hotel puts you in the ideal location for everything from business travel to family vacations. We welcome guests to Savannah with clean, comfortable guest rooms and genuine Southern hospitality from check-in to check-out. Within minutes guests can explore an eclectic mix of shopping, dining, and entertainment in City Market , stroll through peaceful Forsyth Park or hop on a Trolley Tour for site-seeing while you sit a spell. Head to the rooftop pool for a leisurely swim and stunning views. In the evening, settle into cozy beds with fluffy comforters and your choice of soft or firm pillows. Business guests can utilize work desks with ergonomic chairs, while vacationers watch shows and movies on HDTVs with premium channels. Perfect for families, the suites at our pet-friendly hotel in Savannah, GA feature separate lounge areas with sleeper sofas and plenty of room to relax. We’re also proud to offer over 2200 sq. ft. of flexible event space accommodating up to 100 guests, so whether you’re hosting business meetings or wedding receptions, we’ve got the space and amenities you need.
 
Overall
1 out of 5
1 out of 5
Bed bugs!!!
By Chris from Ohio
Woke up in middle of night due to a bed bug biting my arm. Looked and saw three of them on the mattress. Grabbed my stuff and went to front desk to show them two bugs on a piece of tape I captured. Desk attendant didn’t seem surprised and moved me to another room that was bug free. When I woke up the next morning I saw that I had two bites on my neck, one on my ear and three on my wrist. I threw my luggage bag in the dumpster with some of my clothes. Mad at myself for staying at this property when I typically stay at another brand’s hotel for business.
Customer avatar
Posted by
onApril 17, 2025
Hi Chris,
Thank you for staying at Holiday Inn Savannah Historic District and sharing your experience. It is a pleasure to host one of our valued IHG® One Rewards Platinum Elite members, and we are grateful for your continued loyalty since 2005.
Our hotel is always on top when it comes to cleanliness, and we aim to provide the best service, and I'm sorry about what happened during your stay. I have shared your comments with the hotel management and will use your review to help us improve our service and keep developing ways to prevent any issues from reoccurring. I have also sent you a private message to discuss this further.
We take your feedback seriously and welcome the opportunity to serve you better.
Sincerely,
Crisel V.
Case Manager
IHG® Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Welcome to Holiday Inn & Suites Tupelo North. Centrally located at the intersection of Gloster Street and McCullough Boulevard, we are the premiere venue for your accommodation needs. Whether you are here for business or leisure, we offer the ultimate in convenience, amenities, hospitality, and relaxation. The Holiday Inn & Suites Tupelo North offers our corporate guests optimum productivity with executive desks in each room. With Free Wi-Fi available throughout the hotel, and a 24-hour Business Center, our guests are always connected. We are in close proximity to many major corporations, such as, Ashley Furniture, North Mississippi Medical Center, Cadence Bank, and Toyota Motor Manufacturing of Mississippi. Our hotel also features 2,160 square feet of flexible meeting space. We are minutes away from most of the area's premier attractions. Elvis Presley's Birthplace and Museum, The Automobile Museum, The Tupelo Buffalo Park and Zoo, and The Oren Dunn City Museum are just a few of The All-American City's paramount attractions. Call today to make your reservation at our beautiful, avant-garde Holiday Inn & Suites Tupelo North and experience the epitome of Southern Hospitality.
 
Overall
3 out of 5
3 out of 5
Horrible bed and no in room amenities
By Jenn from Mississippi
Bed was not comfortable. You literally felt like you were in a hole. No in room amenities. No hand soap, no cup at bathroom sink. Overall the place is designed well but missing some key points to make a stay comfortable
Customer avatar
Posted by
onApril 17, 2025
Hi Jenn,
Thank you for staying at our Holiday Inn & Suites Tupelo North during your business travel. We appreciate you for being one of our IHG One Rewards members.
Our hotel aims to be a great place to rest and recharge. I am sorry to learn about what happened during your visit. I shared your feedback with our hotel management about this and will take action to improve areas that need additional attention. I also sent you an email to discuss further details.
We hope you allow us to share a more positive experience soon.
Sincerely,
Mark Kaser T.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.
 
Dive into relaxation at Holiday Inn Port St. Lucie, your tropical oasis away from home! Whether you're here for business or leisure, we're here to make your stay unforgettable. Conveniently located just 4.9 miles from Florida’s Turnpike Exit 142, our hotel invites you to unwind by our picturesque grotto pool and rejuvenating hot tub, all while sipping on a refreshing beverage from our lounge. Indulge in delectable dining at Gatwick’s, our on-site restaurant, or grab a snack from our 24-hour Gift Shop. Our accommodations feature everything you need for a comfortable stay, including mini-refrigerators, Keurig coffee makers, and guest laundry facilities. Need a microwave? Just ask! Plus, stay connected with complimentary high-speed wireless Internet access throughout the hotel. Explore the vibrant attractions of Port St. Lucie during your stay, from the sun-kissed beaches to renowned golf courses and seafood delights at eateries like Red Crab, Conchy Joe’s, Mulligans or family fun at Bar and Dave and Busters. Families will love nearby entertainment options of Urban Air Adventures and Clover Park, home of the NY Mets spring training. With ample parking for tractor-trailers and RVs, as well as proximity to Mid-Florida Union Event Center and Treasure Coast Mall, we're your gateway to all that Port St. Lucie has to offer. Splash into relaxation and adventure at Holiday Inn Port St. Lucie- your gateway to the Sunshine State's Treasures!
 
Overall
1 out of 5
1 out of 5
Moldy Smell, Code Violations, Unclean, Poor Customer Service
By HWhite from Naples, FL
Upon checking into the hotel, we immediately detected a musty odor. As we made our way to our room, we discovered a leak due to ongoing construction. We observed several code violations, including electrical wires resting on sprinkler systems and fire extinguishers that were past their expiration dates. Once in our room, the strong mold smell caused burning sensations in our noses, prompting us to contact Holiday Inn Customer Service to express our dissatisfaction and request a cancellation of our reservation. Given the health risks, staying there was not an option for us. They contacted the hotel manager on our behalf. Although the hotel policy allowed cancellations until 6 PM, the manager informed us he could only cancel our second night, not the first. We reached out to Holiday Inn Customer Service again and were assured that we would not be charged for either night. However, a charge for one night appeared on our credit card on Monday, April 7. We contacted customer service once more and were told that the charge would be reversed, but that has yet to happen. There was no indication on any website that the hotel was undergoing renovations or repairs. I will not stay at a Holiday Inn or any of its affiliates again and have shared our negative experience.
Customer avatar
Posted by
onApril 17, 2025
Hi HWhite,
Thank you for staying and sharing your experience at our Holiday Inn Port Saint Lucie during your vacation. We appreciate you for being one of our IHG One Rewards members!
We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.
We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!
Safe travels,
Jomar M.
Case Manager
IHG Hotels & Resorts Service
0points
0of 0voted this comment as helpful.